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Better Earth

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8.0

Overall Score

LAST UPDATED: February 14th, 2024

Better Earth Solar, founded in 2019, is a vertically integrated solar provider. The company doesn’t use solar subcontractors to complete any solar projects and the company is committed to transparent communication. Better Earth sets itself apart with a 60-day installation guarantee and a 25-year money-back production guarantee.

Better Earth serves the Bay Area, Los Angeles, and Orange County areas of California, offers competitive financing options, and is focused on helping people save money while also saving the environment.

Better Earth Solar reviews are primarily positive with a majority of 4 and 5 star customer ratings. Satisfied customers frequently highlight the company’s responsiveness and high-quality solar products.

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The Good

  • Vertically Integrated Company
  • Better Earth Solar Equipment
  • Better Earth Solar Financing
  • 60-Day Installation Guarantee
  • 25-Year Money Back Production Guarantee
  • Better Earth Solar Reviews

Vertically Integrated Company

Better Earth is a vertically integrated solar provider, meaning everything from the sales and design phases, to the installation and monitoring process is done completely in-house. The company doesn’t contract any work out and there are no third-party points of contact. Not only can this simplify the solar adoption process for homeowners, but it can also make going solar more affordable.

Many solar companies work with subcontractors for solar installations, which doesn’t necessarily impact the quality of service, but it can be comforting to know that your chosen solar company is taking care of all aspects of the solar process instead of a third-party contractor that you haven’t previously had contact with. 

However, in-house solar operations typically limit a company’s service area, which is the case with Better Earth.

Better Earth Solar Equipment

Better Earth is partnered with a number of solar equipment manufacturers to provide high-quality solar panels, inverters, and backup battery options at the best price.

The company works with the following solar providers, ensuring high-quality solar panels:

  • Sunnova — top-rated panel and backup battery installer
  • Jinko Solar — solar panel producer that builds affordable solar modules with average solar panel efficiency
  • LG — leading solar panel producer that sports some of the most efficient panels on the market
  • Solaria — provider of one of the most comprehensive solar panel selections in the industry
  • Enphase — top-producing solar solutions (including inverters) provider

Better Earth also works with SolarEdge, one of the leading solar inverter producers in the industry, and Energport, a leading energy storage solutions provider with unique solar energy integrations.

Better Earth Solar Financing

Better Earth Solar gives customers a chance to own their solar panel systems outright with zero money down, and also take advantage of the solar tax credit and other incentives. The company works with the following lending companies that specialize in solar loans:

  • Goodleap
  • Dividend
  • Sunlight
  • Sunnova
  • Sunrun
  • HomeRun (PACE)

In addition to outright purchase and financing through solar loans, the solar company also offers Power Purchase Agreements (PPAs). A PPA can drastically reduce the upfront costs associated with solar by allowing customers to only pay for the clean energy their solar systems produce (often at a lower rate than their electricity bill).

60-Day Installation Guarantee

Better Earth Solar guarantees installation will begin 60 days from the time the necessary permits are obtained, or the solar provider will compensate the homeowner for a year's worth of solar payments up to $2,000. This guarantee demonstrates the company's dedication to expediting the installation process and helping customers save on their energy bill as quickly as possible.

25-Year Money-Back Production Guarantee

Better Earth guarantees both the energy output and solar panel installation quality of its solar panel systems for 25 years. More specifically, in the event one of Better Earth Solar’s module setups produces less solar power than what the company states anytime within 25 years, Better Earth will compensate customers for the difference.

In addition to the equipment guarantee, Better Earth also guarantees 25 years of service in the event of suboptimal installation. This guarantee also covers roof penetration service.

Better Earth Solar Reviews

On BestCompany.com, Better Earth reviews are primarily positive — 76 percent of customers give the company a rating of 4 or 5 stars. Satisfied customers frequently highlight the following from their experience with Better Earth:

  • Responsiveness — The company answered calls or emails promptly and were quick to resolve any problems or concerns.
  • Value — Better Earth offers high-quality solar panels at a lower price when compared to other solar companies in the industry.
  • Speed — The company’s installation process is quite fast, living up to its 60-day installation guarantee.

While most Better Earth reviews are positive, there are a number of 1-star reviews, in which customers complain of solar panels malfunctioning or not at all after installation. While it is important to be aware of both the bad and good of working with a particular company, it is worth noting that the majority of negative Better Earth reviews are at least two years old; the majority of recent Better Earth reviews are positive.

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The Bad

  • Limited Service Area
  • No Known Industry Certifications

Limited Service Area

Better Earth Solar is only available in California, Arizona, and Florida. While this limited availability is in no way unique to this company, Better Earth does inhabit an oversaturated solar market. 

Apart from broadening its service area beyond these three states (which the company has plans to do), one effective way for Better Earth Solar to truly stand out in the crowd is through leveraging real Better Earth Solar reviews from verified customers.

No Known Industry Certifications

Despite the company’s executive-level expertise, Better Earth Solar does not appear to have any solar industry-recognized certifications from either the National Board of Certified Energy Practitioners (NABCEP) or the Solar Energy Industries Association (SEIA). 

Certifications from these organizations imply a solar provider is adhering to high installation standards and best practices.

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The Bottom Line

Better Earth Solar was built on a solid foundation of industry expertise, innovative solar technology, and forward-thinking partnerships. Customers who are interested in making the switch to solar will find financing options and panel setups that will match their budget and specific home requirements.

Assets such as industry-recognized certifications and reviews from verified customers will help further distinguish the company from competitors in the market. 

Until then, prospective customers looking to reduce their carbon footprint and dependence on fossil fuel are encouraged to read the latest Better Earth Solar reviews and compare their findings to top solar companies in their area.

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Star Rating

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4.6

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150 Reviews

Review Breakdown

5 grade

70%

4 grade

7%

3 grade

7%

2 grade

1%

1 grade

15%

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Quality

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Service

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Jesus Corrales Chula Vista, CA

I was not able to have my installation completed by Better Earth because the utility company was asking that I replace the incoming electrical line or move my gas meter. Having said that, I still need to give Better Earth a positive review because of the way Chris L worked with us trying to find a way to get the project completed. Even when we were looking at another installation company, Chris remained helpful and was willing to work with another installer to ensure we could get solar installed at our home. I don't think that many businesses are willing to go the extra mile like Chris did. Ultimately, we were able to get our deposit back even though Better Earth did incur some costs in our project. I would recommend Better Earth Solar to others looking for solar installers.

2 weeks ago

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LB

They were very professional. They returned calls and followed up when they said they would. They onstallatuon happened when they said it would. It went very fast and smoothly. We couldn’t be happier with our new solar system. It is working great and producing lots of electricity. It is very enjoyable to know that we are saving money but more importantly helping out the planet.

2 months ago

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Yovanie Werkmeister

Justin T was beyond patient and detailed in explaining all of the benefits for getting solar for our home. He answered all questions, and concerns during & after business hours. He made himself available at all times, kept us in the loop throughout the process from the moment he offered his services to the date of install. He actually came out to our home and stayed the entire time until the install was complete. He is a true professional and goes above & beyond for his customers....we felt like family! Anyone wanting and or needing some knowledge and free information on getting Solar for your home....Justin T is your guy! Better Earth Solar Company is the quality solar panels your home deserves!

4 months ago

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Gary Matsuura Irvine, CA

Going Solar was a learning experience. There are many departments within the BetterEarth company and there is the involvement of Southern California Edison and your city inspector. It is a very complicated process with multiple players that need to sync together. There were problems with my Solar process. But I was lucky to have my sales people, Andres M and Louisa as my advocates to go to bat for me when I needed help. My Solar System has been in operation for 1.5 billing cycles. I am enjoying using my air conditioner when the weather is hot as opposed to sweltering to avoid the high energy costs. At the end of the Solar process, everything is working like it should. The first half billing cycle gave me a $22 credit and the second full billing cycle gave me a $56 credit. Before Solar, my bill averaged $225 a month. However, 3 years ago my average bill was $80. SCE has proposed a 40% rate increase over the next 5 years and fee of an additional $56 monthly service fee a month if you make less than $180,000. This service fee is basically a gift to SCE for you being their customer. I am glad I went Solar. I am glad that Andres M and Louisa are my sales representatives for Better Earth. And I am glad I went with Better Earth because in the end everything works as it should and they were the only company that would install a solar system on my metal Cal PAC roof without re-roofing.

4 months ago

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Bella Rancho Santa Margarita, CA

Nick W. and Anthony S. were our sales consultants and they both provided excellent services- from helping us determine what we needed and to making sure that we receive timely and supportive services from Better Earth. Giving local and smaller company our business was one of the most important factors in choosing Better Earth over Costco/Sunpower/Run etc., and Better Earth did not disappoint. We got straightforward answers to everything we're looking for. We hope Better Earth continue to operate in service excellence, honesty, and in taking care of the local communities clienteles who believed and trusted the company with their solar energy needs.

1 year ago

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Carole

I've only had to contact them maybe twice, but both times, and bearing in mind that this has been during the pandemic, so everybody's customer service is not what it used to be, but they did get back to me both times within half an hour. So I thought that was exceptional because I've had to wait sometimes two to three days for other companies to get back to me. Installation was very smooth. It's a whole old house. It was built in 1928, so there were a lot of anomalies, but the crew solved every problem and they told me about every problem they had or any delay that there was or what they needed from me. So they were very open. They made sure they took everything with them. We have some low hanging lines that are not used, I think were cable, so they had to take that line down in order to get their truck in. So they did that and contacted the city and let them know that they had had to take that line down so that someone could come and remove. So I thought their service was exceptional. I don't know how they could have done a better job. They got it installed within like three or four weeks of the time that I've actually signed the contract. Everything went perfectly smoothly. I don't know if I just happened to be lucky, but I don't think so. I think they have a system that they have implemented that they always follow and so everything seemed to go really smoothly.

1 year ago

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Anita

I got a bunch of solar quotes and Better Earth had the nicest, not pushy, really easy to talk to sales person. And their prices were competitive. I felt that I could really communicate with. They were very patient even though I asked some fairly dumb questions and got kind of anxious. They've gone over the top; they were just lovely. Customer support is all done with a human touch, plus they know what they're doing. The one thing that I didn't like that they did was that they would send me all these bot messages. And the bot messages were wrong. They'd say this is going to happen on this day and it didn't. And then they would say things like, are you getting excited? And I talked to the salesperson about that and he said a lot of people like to be kept up to date.

1 year ago

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Reply from Better Earth

Hey Anita, thanks so much for the stellar review! We love that you had such a great experience with your sales representative and customer support team and that's exactly what we aim for with each homeowner. We appreciate your feedback about our project update notifications and the goal is certainly to ensure we best keep our customers up to date every step of the way. We'll take a further look to see what may have happened and whether there were any tech issues or potential improvement to the notifications! We look forward to servicing you for the next 25 years and any other friends or family members who are considering solar!

Nov. 3rd, 2022

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Andrew

I looked at a lot of different companies and I think it was the price that ended up being the deciding factor. The customer support was great. Every time I had a question, I called Marcel, and he would help me get in contact with someone from the office. Installation went really smooth. There is a site inspection first and then the installers came out and all my questions were answered. After that, another person came out to meet the inspector and it seemed to take a long time, but it actually happened within the time that Marcel said it would happen in the contract. The panels that ended up being installed are higher wattage than the system originally called for.

1 year ago

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Jason Yang Somerville, MA

Title: Outstanding Service - 5 Stars for Marcus M at Better Earth Solar! I recently had the pleasure of working with Better Earth Solar and specifically with Mr. Marcus M. I must say that the experience has been nothing short of exceptional, and I am more than happy to give him and the team a well-deserved five-star review. Initially, I encountered a minor issue during the solar panel installation, as a small hole was accidentally made in my roof. After heavy rain, a water leak became evident near the wall, leaving water marks on the wood beam and wall surface. I immediately reached out to Better Earth, and they promptly sent a team to fix the exterior and stop the leak. This quick response was highly appreciated, and it demonstrated their commitment to customer satisfaction. The highlight of the experience was working with Mr. Marcus M, who was primarily responsible for the interior repair. I must admit, I was quite worried about the repair process, fearing that the damaged area wouldn't match the existing color. However, my worries were quickly put to rest as Marcus worked his magic and performed an astonishing job. The water stain on the interior surface completely disappeared, and now, I can't even tell where the issue was initially. Mr. Marcus M's attention to detail and skillful craftsmanship are truly commendable. His dedication to ensuring flawless repair is something that every customer hopes for. I am extremely satisfied with the outcome, and I want to express my gratitude to Marcus for his outstanding workmanship.

7 months ago

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Phillip

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1 year ago

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Andre

Better Earth explained basically what we would go through during this installation process and what to expect, and everything went according to the explanations. There was one scheduling change that was due to the city inspectors and they pretty much let us know right away when they found out that there was going to be a change, so we were informed every step of the way of what was going on.

1 year ago

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Christopher

I actually had an incident where I had a solar panel blow off my roof and landed in an area where it could have caused bodily harm to my children. I got a response from the owner and I had someone over immediately to go over every solar panel installed and to replace what was broken. Just knowing the support of the owner right there to say, hey, sorry that this happened and we're going to make it right, it doesn't get any better. That's called Better Earth.

1 year ago

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Hunter

Installation process was good, they were on time. It was a little confusing sometimes. There had to be approval through our city and through our association and they told us they would handle it, but then I realized they hadn't done anything with our association and I needed to do that after it was installed. I think they just missed that part of it.

1 year ago

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Karen

I really liked your field representative, Brianna. I felt like she presented things clearly and she wasn't pushy. I liked the fact that I could talk to other people in my area that had already had solar. They were very transparent and honest about what was going on. They always either answered the phone or returned my call in a timely fashion, and they were usually able to resolve whatever my questions were. The only glitch I had was it took so long to get it inspected, but I think that was out of their hands, that is the Orange County building department. During the installation, they arrived early and had a number of workers - I felt they worked hard all day. They were respectful about the amount of noise they made. I like the fact that somebody came from the company to check their work when they were done. And they cleaned up very nicely. I've only had the system hooked up for less than a month, so I'm not able to judge my savings yet, but so far the equipment looks good. It was installed correctly, it passed inspection.

1 year ago

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Reply from Better Earth

Hey Karen, thanks so much for the kind words! We love that you had such a great experience with Brianna and that you felt we were able to answer and resolve your questions. We appreciate the feedback on the time it took to get the inspection with the County done, and at the end of the day we take full ownership over that. Each county can have their own unique requirements and processes, but it's our responsibility to master them and seamlessly complete them while keeping you up to date along the way. We're glad you had such a nice experience with our crew on site and we'll be sure to pass that feedback along! Thanks again and we look forward to servicing you for the next 25 years and any other friends or family members who are considering solar!

Nov. 3rd, 2022

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Corey Moore Santa Ana, CA

Very professional company from top to bottom, especially our salesman Andres. Very detailed communication about the entire project and his follow-up made me feel like he was working for me. His quick reponses to any of our concerns made the process from electricity to solar relatively seemless. Highly recommended company

4 months ago

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becky pin tsai Pasadena, CA

Installation scheduling and process was pretty fast. The team worked very well with the city and permitting office on applications and inspections. I didn't have to worry about any of that process. The solar app was sufficient and worked for the first 2 months or so, but recently erased all my data for the first few months. I've followed up with them, but post-install customer service is lacking. I have seen cost savings from the solar panel, so in terms of the installation process, the experience is good.

4 months ago

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Suresh Mantrala San Jose, CA

While I was convinced that Solar is the way to go, I was super impressed with what they have done - Right from Keagan completing the contract within in no time, to installation and service thereby. Compared with Tesla and Sunrun, BetterEarth, I would say is more accommodative, not cross-selling hungry and delivering on promise. Even, if there are delays, they do not keep you in dark. Give them a try, you will not repent. Sales Reps (like Keagan) are readily reachable, when needed.

6 months ago

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Wayne Mogilefsky Los Angeles, CA

I chose Better Earth, with representative Jonathan S, out of six bids on Energy Sage and four off. Some were afraid to touch my building because it has an older electrical system and is multi-unit, many were not competitive with Better Earth's price. Jonathan gave quick and upfront pricing on what the costs would be should by electrical need an upgrade, and guarantee installation approval before the 6 week cutoff date when CA switched net metering rates. I was surprised and pleased to learn that my electrical system did not need to be upgraded. There was a significant unexpected expense when the local electric company changed the rules before the cutoff. However, Jonathan and Pablo kept to our originally agreed on price. Better Earth submitted a permit application quickly and at this time, I am waiting for the local building department to approve. So far though, I am very pleased with my experience.

10 months ago

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Ashfaq Rasheed Palo Alto, CA

I am delighted to share my positive experience with Better Earth Solar and their representative, Trevor. From the beginning to the end, the entire process was exceptional. Trevor was extremely knowledgeable and supportive throughout the entire process. He patiently addressed all my queries and explained everything in a way that was easy to comprehend. He also made sure that I got the best possible deal on my solar panels. I highly recommend Better Earth Solar to anyone contemplating solar panel installation. They are an outstanding company with a fantastic team of individuals. I would especially recommend Trevor as a representative. His knowledge and assistance ensured that I received the best possible deal for my solar panels. Thank you, Better Earth Solar, for providing me with an excellent experience!

10 months ago

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Hitesh Patel San Jose, CA

I have been quite pleased with the entire process that I went through with BetterEarth, and specifically Bobby and Ogbe. From the moment I began my interactions with Bobby and Ogbe, they were very professional, knowledgeable, and patient. They took the time to go through all the details of going with solar and answered all my questions to my satisfaction. They have been super responsive on all my communications and provided excellent service to help me feel comfortable about my decision to go solar. So far, I have been very pleased with BetterEarth and their sales process, customer service, and customer support. A big thanks to Bobby and Ogbe!

11 months ago Edited April 3, 2023

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Venkat Muthu San Jose, CA

BetterEarth installed solar in our house, I chose this company after contacting more than a dozen of vendors. Most of the other companies gave me either very expensive quotes or they don’t install in Cal-Pac roof. Michael M and team from Better earth gave me a clear and concise explanation of this solar project. The quotes are very reasonable. Right from the start Michael keeps me posted on every step of the process. They installed the solar, get the approvals and activated the solar in the lightning speed. I am very happy about the choice, I recommended to my friends and neighbors and everyone had the same wonderful experience as me. I would highly recommend Betterearth for your solar installation.

11 months ago

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Rohan Zoetermeer, ZH

After months and years of hesitating and delaying getting solar, something I've always wanted to do, I decided the upcoming NEM 2.0 deadline was just the motivation I needed. Better Earth Solar showed at my door at just the right time and made a great sales pitch. Michael M handled my installation from start to finish and provided all the info a detail oriented engineer like myself needed to feel comfortable with the process and made me feel involved, informed, and satisfied. He responded promptly to my text messages and made sure to answer all my questions and made sure to respect all my wishes and demands. Some very important things for me: The panel layout, the kind of inverter, and the price. Better Earth made sure I got the price I wanted and the exact panel layout all while making sure everything is up to code and properly permitted and all the i's dotted and t's signed. It's been a pleasant experience. What REALLY startled me is how fast they installed the panels. I signed the contract at the end of January and the panels were installed by mid-February. I had a business trip coming up and they accommodated my desire and requirement to be present for the install. They showed up right on time, and successfully completed the installation when they said they would. The installers were professional and timely and did great work. They had no problems with me flying my drone and watching them work and being a bit more involved than I expect the average homeowner is.

11 months ago

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Sanjay Bhasin Newark, CA

I would like to give a 5-star review to Better Earth Solar and its representative, Trevor. I had a great experience with them from the beginning to the end. Trevor was very knowledgeable and helpful throughout the entire process. He took the time to answer all of my questions and explain everything to me in a way that I could understand. He also made sure that I was getting the best possible deal on my solar panels. Overall, I would highly recommend Better Earth Solar to anyone considering solar panel installation. They are a great company with a great team of people. I would especially recommend Trevor as a representative. He is very knowledgeable and helpful, and he will make sure that you get the best possible deal on your solar panels. Thank you, Better Earth Solar, for a great experience!

11 months ago

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Samuel Huhr Granite Bay, CA

I am part of the mad dash to get solar before NEM2.0 phases out. I had received 5+ quotes and was fortunately referred to Trevor at Better Earth by multiple work colleagues. I reached out and received the best quote and proposal from Trevor compared to all competitors and the customer experience has been great. Trevor has been engaged and communicative throughout the process, especially for someone who is just learning about solar fundamentals. He's made himself available on phone/text/email and been overall great to work with. Since Better Earth is fully integrated, everyone was kept in the loop and are appraised of changes almost instantly. I was originally scheduled for a site survey in the evening, and when the inspector called to switch the time a few hours earlier, I received a text from Trevor less than 2 minutes after hanging up the phone with the site inspector confirming I had updated the timing of my survey. Very impressive coordination and internal communication on all ends with Better Earth.

11 months ago

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Ray Benson Tracy, CA

Very happy with my Better Earth installation. Moved into a new house and discovered the provided solar panels would not generate nearly enough to cover the energy usage - so Noah worked with me to determine how many panels we would need and helped with the HOA process to get the variance needed to put the panels on the roof. Installation wasn't as fast as I would hope, but it was 2020-1 and there is a pandemic.. so I'll let that slide. middle of the summer 2021, when the panel cleaners reported one of the panels had shattered (!!) - Better Earth had a service team out to replace the broken panel within 24 hours at no cost to me.

11 months ago

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Gregory Smith Sonoma, CA

Had the pleasure of working with Sean on the arrangements for our solar purchase and installation. From the first day when he knocked on our door inquiring about our interest in hearing more about the opportunity, Sean was very polite, respectful, not pushy, and gave you the sense that he genuinely cared about making things right for us and ensuring we understood the process at each step of the way. My wife and I commented that had we been blessed with a son Sean would have been a great model to work from. He is an asset to your company - and we thought so highly of him that we referred two of our friends to him afterwards.

11 months ago

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Ideen Sadr San Diego, CA

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10 months ago

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Subramanian Iyer Fremont, CA

UPDATE (Oct/2023): After I filed the original review (below) in August, Nick from their escalations team reached out to speed up the process. In the next few weeks, they fixed the spacing issue with the panel mounts, installed the ground rods, fixed the city permit, got the city to re-inspect for the 3rd time, had PGE activate the system, and sent me a check for the delay per their installation guarantee. I am updating my review from 1-star to 3-star and wish this had been the post-installation experience without having to escalate. ORIGINAL (Aug/2023): Signed 8 solar panel contract in Jan 2023, then they raised their price by $900 as their site inspection found the panels would make more electricity than the estimate. I was purchasing not leasing, so why does that even matter? I decided not to argue as time was of the essence since the interconnection application with PGE had to be filed before April 15th to be grandfathered into NEM2 rates. Installed very quickly in February. Then everything went south from there. They took four months to file the proper application for the permit with the city, as they kept going back and forth with various mistakes. Four times seriously? Is this the first time they were filing for a solar panel permit? City inspection in June found issues to fix. It's now August and they still have not bothered to fix these issues. SIX freaking months after panel install, they are still not turned on and this company won't even give me an ETA for when the installers will fix their mistakes.

6 months ago Edited October 5, 2023

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Reply from Better Earth

Hello Subbuk! Better Earth is an ever-growing and ever-improving leader in the solar industry. Our goal is to provide an amazing and unmatched solar experience and we so clearly missed our goal here. We are so very glad that we got you grandfathered into NEM 2.0, but there is no excuse for the months of delays subsequently. We will be assigning you an escalations specialist who will be reaching out asap to discuss our mistakes and what more we can do for you to ensure that your experience is nothing short of five star service from here on out. Talk to you soon! -Better Earth

Aug. 20th, 2023

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Scott

Installation went pretty smooth. I didn't really have to do much. I was just kept informed, step by step what was going on. Pretty frequent communication and information along the way.

1 year ago

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Patricia

It went very well, they were fast, they were efficient, but I have since developed a roof leak And I don't know whether they forgot to seal one of the attachments or just what's going on, so I'm waiting for my roofer to come take a look at things. Got the guy misrepresented what was being offered gave me numbers that were not accurate. Pushed me to sign immediately. I just felt that this was high pressure sales tactics and didn't give me time to really explore and think about this.

1 year ago

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Reply from Better Earth

Hey Patricia, we're glad to hear it went fast and taht we were efficient! So sorry about the leak, and if for whatever reason you're the one who is having to do any work to address or repair it please let us know immediately! We take this very seriously, and anything caused by us we will own up to and solve for you. Please email us to let us know your address so we can help address this for you asap. It also sounds like there was miscommunication and misrepresentation on our end of the numbers which is certainly not something acceptable. We'd love to better help and ensure we can make this right, if you can please email us at [email protected] with your home's address so we can help address this asap. Thank you!

Nov. 12th, 2022

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Anonymous

I feel that they have the potential to be a great company if they would follow all the way through. When they say they're going to be somewhere, then they should be there. If they're going to enter in their notes to dispatch, they should be conveyed across the board and not just to one or two people who is assisting with the process. Everyone should know the process of what's going on in every stage of the installment.

1 year ago

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Reply from Better Earth

Hey Anonymous, thank you so much for that feedback and we could not agree more with you. Our standards are to absolutely follow through, show up when we say we will, and ensure communication is tight across the board. It sounds like you did not experience that, and we would love to further chat with you to hear more about your experience. Please email us at [email protected] with your home's address so we can help further discuss, and we're always looking for ways to improve daily!

Nov. 12th, 2022

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Oren Gotesman San Jose, CA

The Better Earth crew were fantastic every step of the way. I realized that NEM 2.0 was getting deprecated very late in the game to the point that I thought I was sure to miss out on it. I contacted 7 solar companies and was ignored by all of them except Better Earth. It almost felt like I was their only customer because they moved extremely fast considering they were most certainly swamped with other people like me. They got moving really quick and reassured me that they would take care of me. Two months later I can say that they most certainly did. Really great company, highly recommended.

9 months ago

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Aaron Salcido Tarzana, CA

I got estimates from 6 solar installers and Better Earth was not only the most helpful and responsive, but they offered the best product at a competitive price. From day one of working with my rep Luis L, I knew I was in good hand. Like any construction project, there were some hiccups along the way with the install, but they handled them great and I’m super satisfied with my entire experience.

10 months ago

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Brent Mone Santa Rosa, CA

I would like to say some nice things about Jonathan S with Better Earth .I found him to be honest, very quick to respond to phone calls and texts. He was very informative and took the time and explained in depth whatever I asked him, and I believe he is quite knowledgeable with his product. I do endorse Better Earth and thank you. I am looking forward to having the system installed which is my second system installed.

10 months ago

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isamu619

I've had an overall great experience with Better Earth. Jonathan S walked me through the whole process and has been super responsive from the initial quote, through the install and to the final inspection. He and Better Earth did everything they said they were going to do and I am very glad I chose to go with them over other installers. On top of all that, they were also very price competitive.

10 months ago

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Michelle George Los Angeles, CA

Trevor has been a tremendous help helping us figure out how to submit all our paperwork in time to get us in with NEM 2.0. He is very quick to respond to emails and messages, gives clear answers to our questions, and keeps us updated as the process moves along. He was able to get us a fantastic deal on our system! Highly recommend working with Trevor.

10 months ago

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Yami G Chandler, AZ

I had a great experience with the install process with Abby and Dylan. Abby and Dylan were very helpful answered all my questions. And if I had any questions and messaged them they would respond immediately. The activation with my solar panels only took about a month. And install it was about a week. She did an amazing job and will definitely recommend her to family and friends.

11 months ago

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Tapan Fremont, CA

We recently got our solar panels installed through Better Earth and Michael M helped us through the whole process. He gave us the best rates and got the system approved and installed within a month. We are waiting for the final inspection and starting to use the system. We would have liked if we had more info on the design and chance to provide more feedback but the installers agreed to make adjustments on the day of the install within the permits. Michael stood by his commitment and we will vouch for him.

11 months ago

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phani eswar Tracy, CA

Trevor is helping us in installing solar. He is amazing and did a great job in explaining the process and helped me get a great deal on my solar project. He patiently listens to our questions and try to address all your queries. I am excited for my solar project and future cost savings. I am happy to have him on this project and will recommend his name to my friends.

11 months ago

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Shuning Liu Oakland, CA

Better Earth was the best experience I could imagine from a solar company. Sean S was a great salesman: our timeline was kept tight, and we got exactly the system we need for years to come at a great price. End-to-end from cold-selling us at our doorstep to getting the system turned on by our utility was about 6 months (half of which was comparison shopping from much slower turnaround competitors), which is outright amazing. Kudos!

11 months ago

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Joaquin Barrios

Trevor at Better Earth is amazing. He did a great job of explaining the entire process and helped me get a great deal on my solar project. I contacted a few different companies and I feel very confident with my decision to go with Better Earth. I am excited for my solar project and future cost savings. Solar makes economical and environmental sense.

11 months ago

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ognian topalov Walnut Creek, CA

Gil S and Sean S were my customer care representatives from Better Earth. We started working together on my solar project just before Thanksgiving. Two months later and my system is activated and connected to the grid. The company people are very customer focused, knowledgeable and professional. The team was very attentive and worked hard to ensure the system was installed in time and worked to my satisfaction. Someone may say that two months is probably not fast enough. To this my answer is - keep in mind that the project run during Thanksgiving, Christmas and New Year plus close to 3 more weeks due to my HOA approval process. I highly recommend getting your solar from Better Earth.

1 year ago

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Bruce Phelps Concord, CA

We contracted with Better Earth to increase the output of our solar panel array in order to eliminate the TrueUp that PG&E was charging each year. The Better Earth reps were extremely helpful in providing an honest estimate of how many additional panels were required, what the installation would cost, and the options for financing. The installation was completed very efficiently and in a timely manner. We are currently waiting for final inspections to be completed in order to fully activate the system. The company has continued to provide frequent updates on the project including when final inspections will be completed. I highly recommend Better Earth for your solar panel needs!

1 year ago

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Jenny Holt

Interesting that I think people take the time to write a review when things don't go well. No matter what, solar can be complicated, needs permits, inspections, HOA agreements, etc. I went with Better Earth because of the personal touch I received from my rep Gil S. Any time I had a question I could call or text with a response within 24 hours every time. Every time!! He made sure I knew what was happening on when, if we were waiting for a permit and why sometimes we have to wait a bit (our of all of our hands). I was just comfortable all the way through. Highly recommend Better Earth and Gil.

1 year ago

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Jon Jessee Oceanside, CA

I hate to be forced to have to leave a negative review for any company. Although after 90 days and being told they would make it right I am forced to share my negative experience with everyone. First I was promised that even though they subcontract the roofing jobs they would stand by it. Total lie beacause after the roofers punched holes in my ceiling with nails and leaving trash and nails all over my yard. The roofers tried to make it good by grinding the nails and patching and painting my ceiling. Sadly they painted all over my fixtures and made a mess of my house. Not to mention that the inside of my house was covered in dust. Better Earth said well that's your issue with the roofers. The sales man showed me only their internal reviews I trusted him and never looked at better busines burea until I had problems. Better business burea had over 23 1 star reviews that were very similiar to my experience. Only after I pointed it out to them did they start answering them all within a couple of days. My sales man was Christopher B I was hesitant to sugn up because I didn't want to deal with subcontrators he gauranteed me that the only company I would ever deal with was Better Earth Solar. I was assigned Nick and Martin when I stared having problems with their company. They are both liars and the owner of the company CEO Zain J he's on linkidin they are not responsive nor do they care please feel free to message him CEO Zain J on linkedin if their company has wronged you. I am filing a lawsuit against them and have 36 other unsatisfied customers and am looking to file a class action suite. This won't be their frist one look online in Florida they had multiple people installed and no solar connection for anywhere from 4 to 8 months.

4 months ago

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Viejon Escalante LA

Do not be fooled by these crooks… $80,000 later and they walk away from your project claiming tampering where there was none… no proof, no explanation… they just void your warranty and walk away leaving a none working system behind… but first they collect $80K from bank and ignore homeowner plea to send a supervisor to check if what is being said to be true… they don’t!!! , do not trust or believe Mr. Martin M (some kind of nobody that voids warranties based on here say) and Mr. Dean S supposedly CEO ir one of the owners that will promise you that they will resolve the issue and get your system up and running but then gives an order to not fix the issue and not to contact homeowner… I hope you take this into consideration if you plan on going solar… Better Earth Solar is NOT the company to use for your project… Its been over two and a half years, i had to hire an electrician to repair their shortcomings and i have two batteries that are paperweights on my wall because they installed them, turned them on without connecting them to the system which caused them to fully drain and make them unusable… I hope no one else has to go through this kind of distress from deceitful companies like Better Earth Solar.

5 months ago

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Mike zenan Simi Valley, CA

Well if I had known this was going to be as big as a pain in the butt as it has been I would not have done this almost want you to take them back honestly. Every month we have been on the phone to Allison and a representative from you wondering why we still have a bill we were guaranteed by you guys that we had enough panels first he says maybe we should clean them we've only had them for a couple of months I shouldn't have to go on my roof and clean my pants and then we were told to get rid of clean alliance on our Allisonville Kfi and we did that this month we have an $80 bill for an end of year payment which we've only had them for a couple months not sure why we have an interview payment for medicine so there's another phone call I have to deal with this morning We have a few people who are waiting to see experience before they go with you guys the temperature and honestly even telling them are issues and they're not going to get them now

1 year ago

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Reply from Better Earth

Hey Mike, we're sorry to hear that this has been your experience with us so far! We remain committed to delivering on our 25 year service and want to be sure we can help turn this into a more positive experience for you going forward. We have heard similar feedback about your utility and it sounds like they may not be reflecting that you are on solar yet. We'll have a team member reach out to discuss and make sure we can help you resolve this so that it flows as it should, and we look forward to making this right!

Nov. 28th, 2022

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Hoy Henderson Vallejo, CA

Better Earth has delivered what was promised. Last month my electric bill was $0 and my PG&E "true up" has barely budged since the install. Gotta love it!

1 year ago

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Anna Kates Petaluma, CA

their communication is horrible. We ask for information and to talk with someone and rarely get what we need. it's been consistently that way. Panels seem to be working well and installation went smoothly. Otherwise, unhappy with company overall.

1 year ago

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Larry Gregg Santa Clarita, CA

All in all the solar provided by Better Earth has been tremendous. However, my inverter has now failed twice in two years. In both instances I diagnosed the issue and it was a protracted length of time before the system was working again

1 year ago

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Reply from Better Earth

Hey Larry Gregg, thanks for your feedback here. It’s awesome to hear your overall sentiment with your solar being tremendous, but disappointing to hear about how your experience with us was in getting your inverter issue resolved. We'd love to make this right! We’ll be reaching out to get this addressed with you asap

Nov. 22nd, 2022