Axia by Qcells Reviews

I have been a partner with Axia by Qcells since October 2023 and have been in the industry since 2011. I want to give a special shout out to Project Coordinator Albert L, who continually goes above and beyond the call of duty and has excelled in Customer Communication. He is organized, friendly, helpful, and a trusted hardworking friend.

Loved that Axia is all under one roof: Product, service and sales. Though their product is not rated the highest, I believe keeping everything Qcells in the long run will be helpful and supported without issue.

Overall I would highly recommend Axia as the best option for anyone thinking about getting solar panels. First off, the panels are top quality and beat the price of any solar company I consulted with, and I spoke with several. Second, the customer service is outstanding! Ian Holljes was my initial Energy Consultant and an absolute pleasure throughout my solar experience. He went above and beyond and made sure I had the confidence of knowing he was in my corner for anything I needed from start to finish. He always responded promptly, answered my questions with kindness and care, even when I felt like they were silly or I asked the same question more than once. His customer service and genuine care for my customer experience is hard to come by in any industry. Colton, our project coordinator also kept me in loop on plans, install dates, project progress, files needing signed, and offered exceptional customer support any time I needed it and even when I didn't expect it. Lastly, when I got frustrated with how long Edison was taking with their interconnection team to review one final document and give us PTO, Hadley (a project manager) stepped in to support! Hadley listened to my concerns, validated my frustrations, and helped me bull dog interconnection and Edison to get a response after getting the run around from them on my own. She was genuine, kind and understanding. She even went above and beyond with Axia to make the situation right for my customer experience with them even though that was all on Edison. My only gripe with this experience is Edison and interconnection need to get it together! Axia is a newer company with exceptional products and people working behind the scenes and shouldn't be put behind any of these larger, less trustable solar companies when it comes to their projects. My advice is to ensure you have a 3 month gap between your PTO application and first solar payments (to avoid double payments) because Edison makes them look bad and Axia deserves the best reputation of all the solar companies. If your looking for solar, choose Axia! With panels that lead the industry and the amazing team behind the scenes you can't go wrong.

I signed a contract with this company to have solar panels. They went 3 months with no communication before they told me they quoted me wrong and would have to bring the price up. Now mind you, I spent those 3 months calling them almost every day with no reply. You call their number and you can’t reach anyone. Don’t waste your time, find a company that will actually do the job.

My project coordinator Brandi R. was amazing! She communicated every step of the way and checked in with me periodically! She was very knowledgeable and great about getting back to me in a timely manner.

I took the offer by Axia a Qcell company to go solar and get free battery. Right from signing up to installation and going live was super smooth. The workmanship and quality of product is awesome. The best part is that my entire house except HVAC and washer/dryer is running out of battery and my electricity bill is on an average $30 per month even with HVAC running since they offered the $ to $ energy by back. This deal has been a win-win scenario for me since it was not only the best deal, my property value has also increased significantly.

Going Solar is a big decision for many. How large of system you need, panel quality, who is installing, workmanship and service during and after install. These choices are even tougher if you can't find a review of the company you are interested in. So, I'm providing this long review of Axia Solar. For myself I had many companies provide a quote for my system. Pricing ranged for the same system quite a bit, roughly 25% across the board. I wanted a one stop shop when it came to panels and install. I researched the panels I wanted first. I decided on Q Cell Panels. I than came across Axia Solar this was the one stop shop. Axia is backed by Q Cell, but Axia is fairly new to the install from what I could find online. I also could not find any reviews of them. I decided to take the chance with Axia. Price: They were the least expensive of all. This wasn't a concern to me because they own the panels, therefore I expected them to be less overall. Sales: Their sales department "Michael M" was fantastic. He answered all my questions and also provided valuable feedback to all my concerns as well. I'm sure I was a pain because it took me awhile to decide and he was very patient with me. Contract: Once in contract, their Customer Advocate or what I would call their project manager "Lindsay R" went beyond to keep me apprised of the status at all times. The permit process took a while several weeks in my county. Lindsay would give me updates weekly. Install: Their install crews were knowledgeable and profession. They coordinated all inspections and prepared all inter-phasing with PG&E my utility company. Their workmanship was clean. They did run into a couple of hick-ups after install. This delayed completion a few days, but I would not consider this a workmanship issue rather an interconnection issue with Enphase. When turning the system on for the first time, several of the inverters were not reporting to Enphase. They resolved the issue quickly. Scheduling/Timing: My original start date was delayed, a week due to unknown issues however Axia continued to inform me of the status almost daily. Once started, the system install took roughly a week from start to finish. I would think it would have been completed sooner had there not been rain. After all inspections were completed, our utility company "PG&E" took two weeks to give us an approval to operate, this was quicker than expected. Overall: I would recommend Axia Solar for the following reasons: Their sales team was very knowledgeable and professional. Their pricing was great! Their workmanship was professional and courteous. Their communication before and during the process has been great. I feel based on their overall performance so far, they will be there should any issues arise later.

They provided more direct and complete information concerning their products and their installation team. Time spent examining our property with explanations of procedures and locations of wiring were reassuring. The labor staff worked quietly and cleaned up the work space. If I had any concerns or Questions I could call Hadley H She was right on top of things. If she needed to seek an answer she would call me back Promptly.

Full and open disclosure. Answered all questions. Manufactuered in USA . Advocates stayed on top of details and coordinated with installation contractor. Let me know what and when throughout the process up to and including final inspection. Insured coordinationswith local a energy provider and city giovernment. Just a little over two months from initial contact through installation and Permission To Operate. Very supportive every step of the way. Very cost effective!

Before purchasing, we interviewed 4 popular solar companies and then we finally called Axia Solar in Irvine, we chose this company because it is local, and it is a spin-off company from Qcells USA Corporation. Alex (the technical engineer) and Annabelle (the project manager) have been informing us every step of the whole process. They answered our phone calls, texts and emails on time and today the solar panels are up and running as we expected. We strongly recommend Axia Solar to everyone and we don’t think you can find any companies that can beat Axia Solar’s price.

We worked with Axia Solar on installing the solar panels on our roof and we're absolutely happy with the service and quality Axia Solar provided. Alex and Cory did an excellent job in the whole process and took care of everything for us in the proposal, contracting, permitting and installation process. They always replied to our messages and addressed our concerns promptly within the same day. Highly recommend!

I purchased our solar system from Axia by Qcells after comparing four companies and I certainly made the right choice. The service has been outstanding as Alex explained the process in great detail and Hadley attends to every question and concern I have promptly. I won’t hesitate to refer friends to Axia for Qcells.

The whole team at a Axia Solar have been very professional, very responsive on time everyone from the sales team to my service rep have been very helpful on explaining the whole process and very communicative I highly recommend them

The installation process was efficient, fast, and handled extremely smoothly. Mike and his team were very responsive in answering any questions. Overall, a very pleasant experience and a very happy customer!! Highly recommended!

Very happy with the service and information received by Alex about our solar , we had a lot of questions which He gave us all the information we needed , installation was very smooth, Alex responded to all our needs. Thank you Alex .

Our Solar Advisor, Joe, is the reason I selected Axis. He earned my trust by giving me his time and answering my million questions. He educated me and made choosing to go solar a no-brainer! He is patient and gave me all the time I needed to make my decision. No pressure. Thank you Joe!!!!!!

We had an estimate from a large company. Alex was able to get me more power from the panels at the same price. With a lower interest rate. Alex and Annabelle took care of everything from that point. Permits. Install. Inspection. Everything. Great job. Thank you

We had an amazing experience with Axia solar. I did my due diligence researching solar & batteries & this company checked all the boxes. They also have amazing customer service. Jasper and Annabelle walked us through the whole process & we couldn't be happier.

Jasper is amazing. He helped me squeeze in before the NEM changes and I’ve already seen the benefits these first few months. Was so satisfied had my parents sign up and telling all my friends about it

We started our solar project in October of 2022, it’s now December of 2023 and we still don’t have a working solar system in place. In short, this company is too novice to be effective and in retrospect we should have opted for a more established company. Read further for more mishaps … In in addition to the absurd length of time we’ve spent on this project (1) we scammed out of $6k by a contractor who axia brought on for the install that mandated we do unnecessary work on our roof (2) had the wrong sized system installed (3) due to a lack of attention on the company’s part we lost our original loan (4) have had to pay $500/month utilities bills for another hot summer (6) and constantly had to text, call and email for updates due to all the shuffling of employees and project managers. We’ve worked with tons of contractors, utility companies and installers in many properties. This has been the most disappointing and frustrating experience. Just go through one the more established companies in the area for the time being until axia gets its act together.

No body answer my question or got back on question bad customer service solar system not working to what they sold me and still waiting for a answer

Our sales person promised monthly savings by going solar but we are paying more for our bill every month despite him showing us a spreadsheet with savings. Why were we not sold a battery? The installation process was long and challenging and was not done by Axia solar. It was another company that installed it.

Jasper was awesome. He was great person to work with and very professional. I highly recommend this company!