Axia by Qcells Reviews

Buyer beware!!! This company has no idea how to manage a project. Our "project coordinator" (PC), Jaylin, is clueless regarding how to manage a project. She has consistently been behind on updates, fails to communicate when workers/inspectors will be on site, and even after I forward her information from SCE she still has no clue what is happening with the project and cannot keep me updated. Problems started immediately, with the PC not knowing that the project design was not only finished but had already been presented to me and approved. At that time, I asked that if there was going to be delays in project updates that she please escalate the issue. She did not, instead she continued to let the delays go on and on. Then she tells me that they are pending a meter spot, when the meter spot had been completed 7 days prior to her emailing me. Then we schedule an installation and the day before I asked if I was going to be given a time frame of when the workers would arrive. I did not get a response till the day of installation, one hour after the worker had already arrived. Keep in mind that my PC is 2 hours ahead of me. The blunders continued after installation as inspectors, reps from the electrical team, and even reps from Axia have all shown up to my house with 0 notice. It is pure luck that I was actually home each time someone came to the house. In September, I was told that all we were waiting for is the final inspection and permission to operate. On final inspection day a Axia rep came and pointed out that the installation job was not done properly given that the Tesla batteries were just placed in the dirt next to the wall instead of mounted. They were placed near a vent that should have more clearance and should have been place on a different wall, and the cable connecting the 2 batteries had haphazardly wrapped in a loop and left hanging loose instead of being properly secured. Luckily, the inspector passed us even with all these issues that the Axia rep pointed out. Very quickly there after SCE gave us PTO. You would think that with final inspection passed and PTO granted we would be done with this nightmare, but no it continued. For a week, I was delayed and told that a back up switch needed to be installed. But that switch was installed several weeks prior and the PC either did not notate it or was complete unaware. So, I finally get confirmation that everything is complete and we can turn the solar on. Axia even had the audacity to charge me the final bill, so my solar project is paid in full, but I still have no solar. We follow the exact instructions provided to activate the solar and nothing connects. Our app still says the installation is incomplete and it will not connect. So we request a site visit to get the system turned on and are given today's date as a confirmed scheduled day for said site visit. However, we are 1 hour past the window provided and no one has shown up, no one has contacted us, and no one is responding to my request for an update. Axia is a terrible solar provider and I would recommend that you avoid at all cost.

If I could give them less than 1 start I would. Don't be successful in by the sales rep. They will tell you what you want to hear and then do the exact opposite. I was told my solar would be up and running within 40 days max. There was issues from the beginning, from the plans not utilizing the area with the best production until I said something. I was given wrong information about how the solar was going to be ser up. I was never told about the 1st inspection date. Just had people show up at my house without notice. And failing a 2nd inspection because this company couldn't be bothered to fix the paperwork the inspection failed it for on the 1st inspection. Here we are 70+ days out from me signing on the dotted line and no one has actually answered my questions, they just are that good at giving me the run around. Do NOT get solar from this company!

I’m writing this review to warn others about my experience with Axia by Qcells. What began as a promising partnership quickly turned into months of frustration, broken promises, and near-total silence from their customer service team. I signed my contract with Axia in February 2025, and promptly began the process of obtaining HOA approval, which was granted shortly afterward based on Axia being the designated installer. Axia assured me that installation and commissioning would happen well before the end of the year, which was critical because I planned to qualify for the federal solar tax credit, requiring systems to be placed in service by December 31, 2025. However, since signing, I’ve faced chronic delays and a complete lack of proactive communication. Despite repeated follow-ups on my part, I received no clear timeline, no updates, and no scheduling confirmation. On July 7, 2025, I filed a formal complaint with the Better Business Bureau, and to this day—weeks later—I have not received a single response from Axia. Not even a basic acknowledgment. Now I find myself in an impossible position. Because of Axia’s ongoing delays and lack of responsiveness, and because I already went through the process of securing HOA approval tied specifically to Axia, I can no longer switch to another solar company and expect to meet the December 31st deadline for the tax credit. Axia’s inaction has put the entire project—and the associated financial incentives—at serious risk. This experience has been incredibly frustrating, not only from a customer service standpoint but also from a financial perspective. I expected better from a company backed by a major name like Qcells. Instead, I’ve encountered disorganization, lack of accountability, and poor treatment. Solar is a long-term investment. If you're considering Axia by Qcells, think twice. There are many other providers out there who understand that your time, goals, and money deserve to be respected.

Stay away! This review is for contract and cancelation only. I signed a contract and payed $1,000 down payment. I realized that is too big a project for me and I cancelled in 2 days. In contract it says you can cancel before the start of project (Project planned to start in 3-4 month). I contacted the sales person Stan S multiple times for refund. He kept saying he submitted to the finance department. After few weeks I got tired and filed a complaint to my credit card company. They are not answering to the Credit Card Company either. I have to wait 45 days. I have already spent more than $1,000 on my time. These are not honest people. I don’t know about the quality of their work, but I don’t trust them. You have other options.

I signed a contract with this company to have solar panels. They went 3 months with no communication before they told me they quoted me wrong and would have to bring the price up. Now mind you, I spent those 3 months calling them almost every day with no reply. You call their number and you can’t reach anyone. Don’t waste your time, find a company that will actually do the job.

We started our solar project in October of 2022, it’s now December of 2023 and we still don’t have a working solar system in place. In short, this company is too novice to be effective and in retrospect we should have opted for a more established company. Read further for more mishaps … In in addition to the absurd length of time we’ve spent on this project (1) we scammed out of $6k by a contractor who axia brought on for the install that mandated we do unnecessary work on our roof (2) had the wrong sized system installed (3) due to a lack of attention on the company’s part we lost our original loan (4) have had to pay $500/month utilities bills for another hot summer (6) and constantly had to text, call and email for updates due to all the shuffling of employees and project managers. We’ve worked with tons of contractors, utility companies and installers in many properties. This has been the most disappointing and frustrating experience. Just go through one the more established companies in the area for the time being until axia gets its act together.

Our sales person promised monthly savings by going solar but we are paying more for our bill every month despite him showing us a spreadsheet with savings. Why were we not sold a battery? The installation process was long and challenging and was not done by Axia solar. It was another company that installed it.

No body answer my question or got back on question bad customer service solar system not working to what they sold me and still waiting for a answer