Axia by Qcells Reviews

I’m writing this review to warn others about my experience with Axia by Qcells. What began as a promising partnership quickly turned into months of frustration, broken promises, and near-total silence from their customer service team. I signed my contract with Axia in February 2025, and promptly began the process of obtaining HOA approval, which was granted shortly afterward based on Axia being the designated installer. Axia assured me that installation and commissioning would happen well before the end of the year, which was critical because I planned to qualify for the federal solar tax credit, requiring systems to be placed in service by December 31, 2025. However, since signing, I’ve faced chronic delays and a complete lack of proactive communication. Despite repeated follow-ups on my part, I received no clear timeline, no updates, and no scheduling confirmation. On July 7, 2025, I filed a formal complaint with the Better Business Bureau, and to this day—weeks later—I have not received a single response from Axia. Not even a basic acknowledgment. Now I find myself in an impossible position. Because of Axia’s ongoing delays and lack of responsiveness, and because I already went through the process of securing HOA approval tied specifically to Axia, I can no longer switch to another solar company and expect to meet the December 31st deadline for the tax credit. Axia’s inaction has put the entire project—and the associated financial incentives—at serious risk. This experience has been incredibly frustrating, not only from a customer service standpoint but also from a financial perspective. I expected better from a company backed by a major name like Qcells. Instead, I’ve encountered disorganization, lack of accountability, and poor treatment. Solar is a long-term investment. If you're considering Axia by Qcells, think twice. There are many other providers out there who understand that your time, goals, and money deserve to be respected.

Stay away! This review is for contract and cancelation only. I signed a contract and payed $1,000 down payment. I realized that is too big a project for me and I cancelled in 2 days. In contract it says you can cancel before the start of project (Project planned to start in 3-4 month). I contacted the sales person Stan S multiple times for refund. He kept saying he submitted to the finance department. After few weeks I got tired and filed a complaint to my credit card company. They are not answering to the Credit Card Company either. I have to wait 45 days. I have already spent more than $1,000 on my time. These are not honest people. I don’t know about the quality of their work, but I don’t trust them. You have other options.

We started our solar project in October of 2022, it’s now December of 2023 and we still don’t have a working solar system in place. In short, this company is too novice to be effective and in retrospect we should have opted for a more established company. Read further for more mishaps … In in addition to the absurd length of time we’ve spent on this project (1) we scammed out of $6k by a contractor who axia brought on for the install that mandated we do unnecessary work on our roof (2) had the wrong sized system installed (3) due to a lack of attention on the company’s part we lost our original loan (4) have had to pay $500/month utilities bills for another hot summer (6) and constantly had to text, call and email for updates due to all the shuffling of employees and project managers. We’ve worked with tons of contractors, utility companies and installers in many properties. This has been the most disappointing and frustrating experience. Just go through one the more established companies in the area for the time being until axia gets its act together.

I signed a contract with this company to have solar panels. They went 3 months with no communication before they told me they quoted me wrong and would have to bring the price up. Now mind you, I spent those 3 months calling them almost every day with no reply. You call their number and you can’t reach anyone. Don’t waste your time, find a company that will actually do the job.

Our sales person promised monthly savings by going solar but we are paying more for our bill every month despite him showing us a spreadsheet with savings. Why were we not sold a battery? The installation process was long and challenging and was not done by Axia solar. It was another company that installed it.

Jasper was awesome. He was great person to work with and very professional. I highly recommend this company!

No body answer my question or got back on question bad customer service solar system not working to what they sold me and still waiting for a answer