Name: Comcast Xfinity TV
Rating: 2.3

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J Ross Port Saint Lucie, FL

They have the worst customer service I have experienced from a cable, internet, phone company. If you call to switch programming be careful. They could look at your bill and say they need to charge you more for something. They can just increase your bill. They didn't tell me they were cancelling our dvr service when I just wanted to add a program. I ask if there were any changes to billing and was told no. Then surprise. They are not an honorable company!

3 years ago

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Pamela DeMontbreun Murfreesboro, TN

Xfinity is a terrible company. They have lied to me repeatedly about charges and credits on my account. They also had high pressure sales people calling during this pandemic to insist that I take on new services that I didn’t need or want. After me finally caving in and agreeing to a trial period, they continued to bill me for it after I returned the (unopened, unused) equipment. They are now refusing to credit me for any of it. I’m looking for reliable, honest internet service, if that exists.

3 years ago

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Christina Cook Douglasville, GA

I wish i could leave less of a score. Bar none the worst customer service on the face of the planet. Would cheer to see this company go out of business. They take 10 minutes or more to get through the ridiculous automated system. You never get anyone and when you do you can’t understand what they are saying. No matter how many times you call you are put in the wrong department and when they transfer they hang up every time. So you have to call back and start over. They charge entirely too much money. I have had a cable they have left just sitting in my yard for over 2 months.

3 years ago

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Michael Whitehead Cartersville, GA

The company has taken away almost all good channels. So your left with mostly junk channels and infomercial channels. Xfinity told us they could give us unlimited internet for set monthly price. Three months later we notice that we are getting warnings about data limits that we shouldn't have. When we called them to address this issue they told us we didn't have unlimited internet and we would need to pay more money to have it. Xfinity is a sneaky, dishonest company and we will never use them again.

3 years ago

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mcwright 017 Coraopolis, PA

Their customer service is none existent. Because there are almost no employees that actually work here in the United States, call centers suck. I got the complete run around for my entire day because of a billing issue. And the employees when you finally get past the automated system wall which they don’t want you to get around are nice, but are handcuffed by a useless system that gets us no results.

3 years ago

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dmitrimoscaliuc Folsom, CA

Hello there, My name is Dmitri M , i have service in Rancho Cordova, Ca. So i had a very bad experience with one of the customer support techinials named James with employee # VUL on 11/25/20 around 9:45-10am. He was in the rush and unwilling to help , keep on trying to hang up on me , while i was checking on the deals and offers you guys have . Guy hates his job and just works - clock-in - clock out, definitely not the right person to have in customer service . Already looking into different service . WORST EXPERIENCE EVER WITH SOMEONE ON THE PHONE >

3 years ago

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phil beretta Stratford, NJ

Serviceman came to install in new home. When to wire and he was working in black mulch with no shoe covering. Stained carpet in bedroom. We just moved in. Local xfinty had carpet cleaned which did not get the dye out. Came back still not. Spoke to custo.mmer issues so many times and get nowhere. Thogh the people helping me are nice, no one with authority calls. This is crazy. Almost 2 months and I look at this stain. The day it was done his supervisor came and took pictures. So now I have to file a claim. Just take care of it please.

3 years ago

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Mblack Lakeland, FL

Had xfinity for years and moving with them has been a disaster. We’ve been told someone is coming to install our internet three times and when no one shows, we call and they say there’s nothing scheduled for us. No idea how they are so disorganized and can’t confirm and send someone out. How am I supposed to know if someone will ever come. Time to change service.

3 years ago

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Roberto Gonzalez Portland, TN

They do not keep promises. They will make you pay way more than what you signed up for and they will not care if you leave. They are jerks and do not care about loyalty. They signed me up under false pretenses. They are fraudulent and will lie to you over and over again. Do not sign up with them. I promise you, you will not keep paying the same rate they sign you up with. In fact you will be stuck paying 10x more than what was promised.

3 years ago

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Babu Pittsburgh, PA

Terrible service. I pay so much for cable and internet and still have connection errors. I called the customer service line and they literally walk me through the same "uninstall reinstall procedure" 3x just for them to say they have no idea and need to call me back tommorow to fix whatever problem is going on. I have no idea why I pay so much money for a service that barely works when I need it to. Seriously so frustrated with this company

3 years ago

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Deborah Rienbolt Chicago, IL

I have had trouble with them from the beginning. Always charging late fees when not late. Never able to talk to live agent. Im on social security and when my bill would come before pay day would make arrangements, then they still shut me off and charged late fees. Straw that broke camels back was this month on the 2nd they said they tried to take payment out but was insufficient funds!! I GOT PAID ONTHE 1ST AND WAS WAY MORE THAN ENOUGH IN THERE. WORTHLESS COMPANY, WORTHLESS CUSTOMER SERVICE. THEN ALSO THE AUTOMATED SYSTEM TELLS U THAT YOU CANT TALK TO AN AGENT UNTIL I PAY MY BILL

3 years ago

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Blankenship-Leo Martin Bothell, WA

Lost signal. Waited on hold for over 1hr to speak with an agent that never answered the phone. Went online to try to resolve the issue only to chat with four different people that could not seem to figure out the issue. Called customer service again, this time I was able to speak to somebody that again could not figure out the problem. Now I have to wait 48 to 72 hours for an advanced Technician to call me back. This is the worst service/product I have ever witnessed in my life. So much for being a new customer. Too bad its the only game in town.

3 years ago

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Gus Columbia, MD

Horrible customer service. Horrible people that answer the phone. No introduction, no telling you when you’re gonna put you on hold, rude communication, and they act like they don’t care whether you want to buy services or not. And by the way I was calling to buy some major services and I was bounced around between three different people one router than the other and nobody even asked me what I wanted to purchase.

3 years ago

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Shea McAuley Kenmore, WA

I will do everything I can to avoid this horrid company. They doubled my pricing with no warning, they told me that they brought it back to normal "without any change to the amount of internet speed I was getting. They then still charged me double the price listed on their website for the deal the next month. Everything this company does is pure evil

3 years ago

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Spencer Broennimann Hudson, WI

Everytime I do anything I have to upgrade my plan and end up paying way more for internet and everytime I try and talk to a agent I'm in a 25+ customer wait. I wish I could fine a plan that fits my needs like they claim to be able to do. I had to update my plan 4 or 5 times now due t o the fact that I can't support enough devices or my usage goes up like crazy and I had to go unlimited. Each time I changed my plan I've had to go up another 20 dollars a month. Starting to get to the point where I'm like is this even worth the hassle... Plus side the Xfinity TV box is ok.

3 years ago

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Alex Danielson Riverton, UT

Awesome service for an awesome price! We tried to cut the cord but came back to Comcast's affordable pricing plus all the channels we needed!

3 years ago

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Kevin Rusch Tooele, UT

Expensive, unresponsive and shady. Cable and internet have been out for five days now. They keep posting fictional dates/times for it to come back on. Of course you can't get anyone live on the phone and web updates and texts are ridiculous. Three texts now saying things are working which were all bs. I'm sure no refunds will be issued for the lost week of service. Moving to a new place next month and looking forward to ditching this terrible nonresponsive company. Steer clear.

3 years ago

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Alex Columbia, MD

This has been the most draining and frustrating month. I have never worked so hard to give a company my money. After waiting a week for install the technician didn’t knock, call or ring the doorbell. Just left a automatic message saying we have to reschedule. I called immediately after I received message and the next available date was 2weeks after that. I tried to hold them responsible and get a sooner date. This was a huge waste of time. I will NEVER recommend Comcast to anyone for the rest of my life. If you do decide to go with Comcast, God help you.

3 years ago

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Cooki Leal Chicago, IL

I'm highly upset with the customer service I received today. I called because I Scheduled for my wifi router to be delivered to my new apartment on the 11th of September 2020 or after my move in date and found out they delivered it on the 4th of September 2020! I dont even have access to my apartment yet and they are tell me they cant do anything about it. Horrible services

3 years ago

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Ron Lynnwood, WA

been affected by the coronavirus got a phone call from an agent about past due bill I made arrangements to pay on Friday you guys turn the service off on Tuesday my promise to you guys I willpay the past due amount on 7/31/20You’re not holding up your end of the AgreementSpent 30 minutes on the phone talking to two different people and just got the runaround We’ve been a customer for several years as you probably well now and out of everybody Chrysler capital mortgage company everybody has worked with us except you guys

3 years ago

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James Caldwell Goose Creek, SC

They raise prices on you without notice because your "promotional ended" and you have to call and get someone to give you the same service you just had before. Moving was a disaster. They made a new account for me, raised rates because we weren't auto enrolled in paperless billing (as we were before), and didn't let me know there was a new account number/login so we began receiving late fees.

3 years ago

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David Levinson Albuquerque, NM

Worst experience ever!!! Bill went up due to expired promo, tried to get in touch with "customer support". Waited for call back and got cut off!!! Your phone system sucks!!! Now I can't call back without starting from the beginning!!! No way to resolve my billing issue. No way to get a real live person to help. And no, I don't accept this "covid crisis" as an excuse for your horrible service!

3 years ago

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Lalit Patel Iselin, NJ

trying to get my tv service off from so long that I never have used and the customer support is so poor that I can connect with them every time they have said its other departments. its basically trying to make money of the customer since they don't have time to get around. very lousy services I have seen so far last time my modem was bad and they found out after they walked in my home before coven-19 and they have charged me for the home services $40. and I called them and customer support have said its late for them to give me the $40 credit

3 years ago

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Inhappy Orlando, FL

The worst in reliability thunderstorm comcast out . I read on my nextdoor app how miserable others are with their service. Moving soon, hoping I can get another provider, anything other than comcast, it’s just crap. Customer service, sometimes can barely understand the person speaking to me. Not sure where they outsource calls, but need to be able to have quality control.

3 years ago

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Connie Donnell Fleming Island, FL

I used to have DISH TV I was in need of a better quality wifi so I checked into Xfinity having heard how good it was. Trying to save money, I purchased the TV+wifi package. Mistake!!!. Should have kept DISH. Reasons: DISH has near 4-5 times as much memory on the DVR than xfinity. TV shows I could record and store on DISH take up the 60 mbps? on xfinity. 30 of which I pay an extra $9.99 for. So if you are considering Xfinity TV, skip it oh...biggest problem...recording conflicts if more than 4 shows at same time.

3 years ago

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Disappointed customer Danbury, CT

Xfinity is a monopoly and they are scammers. They are the only service provider in Danbury, Ct and they take advantage of the consumer. I signed up for 2 year service and was told the price would stay the same. After a year the price increased. It is almost impossible to get technical support. I have had so many issues with this company, way to many to list.

3 years ago

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Traciann Oneill Prospect Park, PA

I am highly unsatisfied! My mother is 73 years old and in a wheelchair with everything going on in the world they turned her services off. This is not ok. What kind of company does this. The only thing she has to do is watch tv and you took that away from her. She is on a fixed income and when you call you can't get through to anyone. Its says when you first call due to covid 19 "WE WILL NOT TURN OFF YOUR SERVICE" so why lie? They definitely turned her off.

4 years ago

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Terrie ,

So I checked my bank account, and discovered that I was charged twice! I spent hours calling and going online to try and get a refund. IT HAS BEEN IMPOSSIBLE! I am a single mom, and we are in the middle of a world crisis and they took money I needed for food! I am so ANGRY! The only response that I have gotten is that they will credit my account! I think it’s EXTREMELY unfair that they charged me twice and there is nothing I can do about it!!!!

4 years ago

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Alisha Presson ,

If I could leave a 0 I would I have had nothing but problems with comcast. I am a single mother to an autistic child and Im struggling through this hard time and you cut my cable and internet off causing my autistic child to not be able to do her school online or watch her educational programs and now shes having melt downs because of it..... last I heard you werent supposed to cut people off due to the covid_19 hmmm I will be speaking to somebody about this

4 years ago

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Jim Pharris Olympia, WA

Xfinity has shut my cable tv off because I can’t ay them right now. I have been a customer with them before Comcast was Comcast. So how long is that? Well due to the virus I have been financially burdened, like many people. So now is the time xfinity/Comcast thinks a cut off of my cable tv later the right thing to do. It’s not like they aren’t going to be paid. They will! So, many other companies are letting it ride, not xfinity. So, I see AT&T is letting there accounts ride this virus pandemic out. Maybe it’s time for a change.

4 years ago

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Lone Dego Branford, CT

the dirtiest company in the USA, i was with them for over ten years. I made one change and they automatically locked me in for two more years with out telling me. my brother moved in and wanted the cable bill under his name so I cancelled and he started it up again within 24 hours. now i have them affecting my credit trying to black-male me for 190 dollars. sent me to collections, i will file a complaint with every entity out there, i will spend the rest of my life telling everyone what dirty crooks they are

4 years ago

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William Fowler Lynnwood, WA

I have no like for any company that rips people off. I purchased a month of Xfinity wifi there hotspot it was around $60 I never got service after many phone calls nothing was done so I went to store to be told it was a oversea company that handled that they couldnt help I had confirmation number bank statement and all never got money back or service please dont use these crooks

4 years ago

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Michael Clee Outremont, QC

I moved today returned my equipment got new and better equipment for my new home at the Xfinity store. Went home plugged it in and it didn’t work. Called after talking with someone then left on hold for 62 minutes I got cut off. Called back and after 52 minutes got someone. They told me the store never assigned a new account number and nothing they can do. Told me I have to go back to the Xfinity store. How incompetent can a company be. Someone please explain this to me?

4 years ago

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Charles Tatro Jenison, MI

Absolutely the WROST customer service I've ever encountered! Calling is a dreaded experience also. It takes 5 min answering computerized questions before talking to a human. THEN someone who is still in the process of learning the English language answers, making communication even more difficult. Its clear this company is all about the "bottom line". They SUCK!!

4 years ago

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Trishana Dehaney Palm Beach Gardens, FL

The worse service I ever experienced is with Xfinity!! Caprice who is the supervisor at the Palm beach outlet store in west palm beach is very very unprofessional and offers no solution. She is the worst leader I ever came across. She is a big monster and a dumb person who does not even know how to talk to a customer. I will never do business with xfinity again. Worse experience ever.!!! Absolutely the Worst

4 years ago

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Halle Knox Norcross, GA

Worst company ever! They have terrible customer service and has been a loan to deal with from day 1. Moving to a new state and wanted to take my service with me but its not serviceable where I am going. They are charging me $220 to end my contract knowing I have no control over moving and that they don’t service it. ATT did not do that when I broke my contract with them. Worst company!!!

4 years ago

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Hate Comcast Salinas, CA

THIS ABSOLUTELY THE WORST AN ANTENNA WOULD BETTER!!!!!!!!!!!!!! i HAVE HAD CABLE FOR MORE THEN 40 YEARS. i HAVE A BOX AND I HAVE TO LOG IN (5 - 10 MINUTES. i'M AN ENGINEER WHO HAS DESIGNED NUMEROUS PROCESSES FOR FORTUNE 500 COMPANIES. I FIND XFINETY IS RIDICULOUS I KNOW THE ENGINEERS DID NOT INITIATE THIS STUPIDITY SO IT MUCH BE MANAGEMENT. very bad decision I cancelled in 2 days due to this joke

4 years ago

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Fltraveler Tampa, FL

Comcast is the worst company we have dealt with! We are trying to move to a new location and after 4 phone calls they still can't get the orders correct! They have disconnected this service twice a month before it was ordered to be turned off & they have failed to set up the new service. To make matters worse the agent I just spoke to was extremely rude & obnoxious. She had zero customer service skills!

4 years ago

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Patty Jankowski Wonder Lake, IL

I have been a customer of Xfinity for 20+ years. I have the bundle of the cable, internet, and the phone. When the promotion was going on the price was great but now after 2 years of waiting for a new promotion and paying $285+ a month I am looking elsewhere. I am not going to give up channel 9 (wgn) so essentially this is what I am paying so much for. I am very disappointed as to how Xfinity treats it’s customers of longevity.

4 years ago

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Hilda Alvarez Homestead, FL

Giving one star just so I can give my input. If not would give them-100. They promise you the world and delivered nothing but headaches and lies, one after another. Besides the fact that now they will not give me my money until 5-7 working days . Unfortunately in Miami Florida there is a monopoly. I moved here from Texas and there we have 19 different companies to choose from. Xfinity is the worst company ever.!!!!!!

4 years ago

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Alex Franklin, TN

They’ll increase your bill without telling you and customer service will just give you the run around. My bill went from $157 to $193. I called (online chat) to have it lowered. They told me it would go down to $162. They even sent an email. The next month, my bill was $173. Their explanation now was due to service fees. It’s very frustrating and time consuming to deal with them.

4 years ago

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Jack Campbell Conyers, GA

We left Direct TV for Comcast based on weather issues causing interrupted service. The incredibly poor and unreliable service we had with Direct TV was head and shoulders above the trash we receive daily from COMCAST. This is the absolutely the worse unreliable non-service we have ever received. Being a paying customer in COMCAST is a testamony to my own stupidity.

4 years ago

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Antonio Dominguez Salem, OR

If I were able I would leave a no-star review. They are the absolute worst. Their incompetence rises to an here-to-for untold level, I spent over 90 minutes over a 2 day period on the phone attempting to get a technician visit scheduled. They refused to help me with this valid request. Again, they are the worst. DO NOT DO BUSINESS WITH THEM!!!

4 years ago

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Jeff Anderson Arlington, WA

they don't have a lower rating or I would choose that... had Comcast for 32years they never honor contracts, but you are expected to.... we moved and they did not offer services where we moved to the charged an early termination fee....that was way touch on a contract they never kept the price would randomly change every six months I will never use again

4 years ago

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Red Denver, CO

Comcast customer service is awful. Their customer service personnel are like a bunch of circus monkeys that can only do what they are trained to do. They refuse to escalate our issues as if the engineers are some type of Demi-Gods that we are unworthy to speak to. We have been reporting an issue for over a month now and all they can do is reset the modem or look at the cables - We have a packet capture that shows where their issue is and the refuse to read it. Is that because they don't understand networking, like at all?

4 years ago

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Debbie Brimner Beaver Falls, PA

You know for the most part I like My Comcast channels but too many to have and try to watch. I just switched my service in Dec 2019 and now it already went up another $10 onto a $200 bill. I think this company sticks and it is too bad it is the only service we can really get. As a 35 year loyal customer..I think I am an idiot to still be loyal to an unappreciative company. You guys suck and your company is full of assholes. Too bad being a good customer doesn't count for anything...you guys rob us all and you should all go to hell and enjoy it!!

4 years ago

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dd West Palm Beach, FL

I was on the phone for 7 1/2 hours , and spoke to 5 humans to execute the following simple tasks 1. pay my bill 2. change my user name and password 3. add cable to my existing bill the reason I am writing it here is, 6 hours out of the 7 1/2 were to set up something as simple as cable. Ridiculous, tedious, frustrating and extremely unprofessional.

4 years ago

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Steve Denver, CO

Hey Comcast, if your reading this you all are like psycho ex girlfriends. You all treat collections like freakin crackheads. Calling people 5-7 times a day 7 days a week. “Where’s my money, where’s my money.” News flash if someone has the money they pay the bill if they don’t they can’t or won’t. Calling people all day everyday doesn’t change anything. Do yourselves a favor and fire your collection dept. and when people don’t pay just take your stuff back. You all are pathetic harassing psychopaths

4 years ago

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Franciska & William Pomerleau Mesa, AZ

This company is the meanest rottenest MOST HEARTLESS company in the world, we have been a customer for over 20 years and we had to cancel our cable with them in 11/2019 due to our son having STAGE 4 COLON & LIVER CANCER AND GIVEN ONLY A SHORT TIME TO LIVE, we begged this company to be kind because we were long standing customers and not charge us a cancellation fee but NO they charged us $180 which is ludicrousness & robbery so they put this into collections and guess what Comcast we are still not going to pay it . Your company deserves to burn to the ground .

4 years ago

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Not happy Wauconda, IL

I would rate this 0/5 stars but that’s not possible. As much as I love the Xfinity platform, the service is absolutely terrible. We disconnected our Xfinity account less than 1 day after signing up and now, 1 month later, we have yet to receive our refund, yet we are still being charged $20 for the month with no explanation... we keep calling and they keep giving us ticket numbers but no actually helping. The ONLY time Xfinity is helpful is when you initially sign up, but never anytime after.

4 years ago