Name: Comcast Xfinity TV
Rating: 2.3

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Raveen Palmer Jacksonville, FL

Horrible service would not recommend to anyone all the agents lie I have never experienced anything so unprofessional would never recommend to family, friends, coworkers, no one! If could give no star definitely would!

4 years ago

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Christina Marggraf Denver, CO

The sneaky price hikes are getting really tiring especially for a nursing student who has to budget for everything. I called and they couldn’t help. Price hikes are everywhere

4 years ago

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Bill Crossman Bonita Springs, FL

Just received an Xfinity offer for service, on a plastic card. Have seen enough plastic for a lifetime! Considered Xfinity , but as they seem more concerned with sales than environment would not use them.

4 years ago

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Erica Oakdale, CA

I call about 3 times a month with issues they always change my WiFi name and I have to redo everything! They also messed up on my bill. I would choose AT&T I never had any issues with them.

4 years ago

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Simone Holland Mechanicsville, VA

They are unwilling to work with customers who run into financial difficulty. Too pricey for the poor level of customer service you recieve. Will be cancelling my services with them.

4 years ago

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Silviya Stoyanova Alexandria, VA

I am so tired of your outrage!!! It happens so often I don’t understand how is this possible, what if we have to work and out of a sudden in the middle of the No Internet and it goes for hours and hours!!!

5 years ago

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Scott Littleton, CO

I think it is horrible that we live in Denver and can’t even watch the Avalanche or Nuggets . What is this dispute about ? Come on we live here and expect local sports. Get your act together!!

5 years ago

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Shawn Lula, GA

Tried to become a new customer, was told we were in there area for service. Called the next day to set it up and was told we could not get it done to no being in the area..... Very disappointed and aggravated.

5 years ago

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Rose Dunn Renton, WA

I absolutely detest the " smart resume" added recently! It keeps me from.fast forwarding thr8the commercials that I DO NOT want to see!! I hate this!! I don't want it!

5 years ago

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Amber Staunton, VA

COMCAST SUCKS !!!! I have called them 4 times and they act the problem has been fixed but each time I call that act like they have no idea what I am talking about and nothing gets do e. WASTE OF MONEY

5 years ago

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CT Lupton City, TN

They are thieves, will charge you twice in one month. Charge you again when you've PAID OFF a device. Trying to resolve an issue with them is like dealing with a "Shady Used Car Salesman"

5 years ago

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Andy corl Tyrone, PA

The saga continues on. I was guaranteed a call today from Comcast. Good thing I didn’t hold my breath because at 6 PM I’m sure the bigwigs are already home so therefore I’m not getting a call.

5 years ago

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D.B. Bothell, WA

Comcast is TRULY a "Bait And Switch" company who does not honor your financial contract you made with them. They charge over the contracted amount. Thus, if you can select another company I would do so.

5 years ago Edited September 14, 2021

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Becky Ferguson Vancouver, WA

Comcast gets my bill wrong every month. I have to call this company every month, sometimes twice a month to sort out their mess. I rate them as highly ineffective, inaccurate and extremely expensive.

5 years ago

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Dr K League City, TX

I am sure I cannot add any more than what most already have said. Over the last 5 years, we have seen my bill go up, but service go down, more headache and poor customer service.

5 years ago

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Unhappy Littlestown, PA

Both TV and internet are out and the best the company can do is to send someone in several days. And I will be inconvenienced to have someone here. If I had any other viable choice in this area I would drop this company.

5 years ago

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Nora Crawfordville, FL

Installation was prompt and courteous. No problems with the service even in inclement weather.

5 years ago

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Chelle Downers Grove, IL

They trick you into 2 year contracts even when you ask for one year just so they can charge fees when you cancel, I’ll never use their services again. There customer service reps are super rude,.

5 years ago

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Dennis Holmquist

Experience has been good. Provides excellent service. Improvement: lover the cost some.

5 years ago

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Bonni Fort Lauderdale, FL

Equally as bad as AT&T. Customer service often incompetent. Most of the time not even in the US. Service often not working Picture freezes and impossible to sign in on my phone and computer.

5 years ago

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Susan richens Jacksonville, FL

Comcast uses the cheapest equipment available and will leave you stranded and without service without notice. I would not recommend their service to my worst enemy! They suck!

5 years ago

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Charlene Pritt Canton, GA

The absolute worst service. They keep you on hold forever. So far 30 minutes and no one has come to the phone. The only reason they treat their customers so bad is they have no competition.

5 years ago

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Timothy Weichselbaum Dallas, GA

Your service is terrible, you transferred me 5 times and wasted an hour of my time to just tell me you cant service where i am moving, i will write a bad review on every piece of social media i can

5 years ago

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Ana West Palm Beach, FL

Terrible customer service, technicians who have no clue, constant problems with both cable and internet, all in all a company that you should avoid at all cost. Any other company is better.

5 years ago

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Pete Yelm, WA

Been a customer for years, every time I turn around the price keeps going up. I have both home and business with them and can not get a good price. They say they can not put them together for a better price.

5 years ago

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Sarah J Waynesboro, PA

After your promotion deal is up, they do not offer any new plans for already loyal customers. Coincidentally, the service is worse and I am paying more. Very disappointed with comcast.

5 years ago

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Kerri Mcgurk Cheltenham, PA

SOPHIA (zql) was AMAZING. She helped me get a lower bill and plan that met all of my needs

5 years ago

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Giovana Woodbridge, VA

The problem is the price is temporary and they push it up to an unreasonable price once the the promotion period ends. They don’t tell you this from the start. They just want you to join and aren’t honest.

5 years ago

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Johnson Fort Lauderdale, FL

Its the worse experience ever of my life. These people do not know how to correspond and or give the correct information. They seem to hear only what they want. The worse ever!!!!!! Never ever willing to help!!!!!

5 years ago

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Nina Hokanson Toms River, NJ

They are the worst. They quote a cost and then they raise the price when they send you the bill and then wont give you back the package they took from you. They are dishonorable.

5 years ago

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Saha Woodside, NY

They are good for nothing. They will take sign from you won't let you know this is a year contract. If you disconnect before that they will charge from you with penalty. Service is really bad.

6 years ago

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Julia Kurganskaya Houston, TX

Horrible service, no signal, technicians can’t figure out the issue. Paying ridiculous amounts of money for the worst service possible. Do not recommend for anyone in Houston area, greatest headache ever. STAY AWAY!

6 years ago

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Teresa Collins Calumet City, IL

Customer service is lousy. Prices constantly going up for the same services.I only have internet now and paying too much.

6 years ago

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Abayomi Fajebe Pittsburgh, PA

Continous, consistent and excellent internet services. Plus Friendly customer service

6 years ago

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Spencer Hodgson Salt Lake City, UT

When it comes to TV you gotta go with Comcast. Not as cheap as satellite TV but the speed and quality is way better.

6 years ago

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Bella Houtz South Jordan, UT

My bill changes each month and they have the worst customer service I have ever talked to. They continue to raise prices and take away channels to make up for the cost change.

6 years ago

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brenda Millersville, PA

I love comcast Xfinity but, there expensive, and you should be able to choose whatever you want for a package deal

6 years ago

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PEGGY

it doesn't fade out in bad weather like dish tv. there are many programs to choose from

6 years ago

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Rolando Fernandez

Excellent service, many channels in HD, I can recorder shows and movies to watch later

6 years ago

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Alicia San Bernardino, CA

They are easy to work with there teches are very nice and respectful of your home

6 years ago

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Luis Alvim Chelsea, MA

They tell you your bill it’s going to be certain amount, but somehow they find a way to charge more every month. I request for a $140-month bill, and since I started having the service I haven’t paid less than $230

6 years ago

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P. Mullen

Tech was knowledgeable, very nice, and knew the problem immediately. He was in and out in no time.

6 years ago

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David Cook West Lebanon, NH

X-1 is a piece of crap. Comcast's prices are out of sight. X-1 system keeps freezing up. Calling customer service and talking with a tech is very frustrating. I am looking seriously at Dish.

9 years ago

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Theresa Farrell Huysman Spokane, WA

Comcast is way over prices for there crappy services. And when you call them up and put them in there place they like what you want us to do about it. Umm you really want to know what me to do about it,

9 years ago Edited September 14, 2021

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Fred Beckt Chicago Heights, IL

They dont lock any prices and when your only positive is availiability....not exactly a good pro...there a ton of cons though....horible customer service, horible techs, outrageaous prices....worst.company.ever

9 years ago

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Ken Johnson League City, TX

very customer unfriendly Their store along i-45 in League City offers small customer staff, no seating for those that have to wait and no restrooms for those waiting. Friendly as a skunk

9 years ago

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Liz Wheeler Loganville, GA

We have one step above basic cable plus regular internet bundle. Do not understand why rate has increased three times in one year. No way to budget on a retiree's income with so many surprises!

9 years ago

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David Thompson Minneapolis, MN

Comcast is WAY TOO EXPENSIVE and has too many confusing packages. I WISH we had more competition in our market so that they would be forced to lower their prices. Overall the customer services is pretty crappy too.

9 years ago

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Ken Billings Memphis, TN

Service is excellent. Last two customer service contacts 9/10 MUCH IMPROVED in Memphis, Tennessee.

9 years ago

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Cullen J Reid Cartersville, GA

Prices keep rising every month. Terrible customer service. If I have a problem today, it will be next week before they can come fix it. We need another cable company to choose from.

9 years ago