Critter Control

Name: Critter Control
Rating: 3.8

3.8

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563 User Reviews

7.1

Overall Score

3.8

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563 User Reviews

7.1

Overall Score

The Good

The Bad

Bottom Line

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Company Details

Termite Control

Bed Bug Control

Wildlife Control

Yes

Lawn Services

QualityPro Certified

Time in Business

42 Years

Company Headquarters

311 Altamonte Commerce Blvd, Ste 1602, Altamonte Springs, Florida, 32714

Number of Reviews 563

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: December 5th, 2024

Critter Control was founded in 1983 by Kevin Clark, who had a new vision for animal control and wildlife removal: to consistently practice humane wildlife management. Critter Control handles all types of household pests but focuses on vertebrate pests such as squirrels, raccoons, rats, and a variety of birds. Its service focuses on eliminating animals, preventing future damage and repairing the existing damage.

Critter Control has determined standards of excellence in animal pest control, and the company upholds these standards with its professional staff of biologists, zoologists, animal control officers, and anti-cruelty personnel.

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The Good

CritterSafe & Services Performed
Wildlife Management
Preventative Measures
Attic Insulation and T.A.P Pest Control Insulation
Financing Options

CritterSafe & Services Performed

Critter Control has introduced CritterSafe that offers an even more humane wildlife management option. CritterSafe offers non-lethal animal removal services, no-trap animal control, wildlife release on-site, and one-way doors to help minimize stress on wild animals. CritterSafe also includes an exclusive Animal Entry Worksheet, home inspection and detection service to identify potential wildlife entry points and prevent animals from further damaging a home or business.

Homeowners and businesses can expect the following services when they call Critter Control:

Species-specific no-trap animal removal techniques featuring one-way doors and excluders
Humane animal handling, safe harborage and reuniting of offspring with parents/siblings
The use of eco-friendly animal repellents and deterrent techniques to discourage return
Professional grade animal proofing: animal entry and exit holes, identified problem areas, roof vents, chimneys, plumbing vent pipes, exhaust vents, decks, porches, garages, etc.
Consumer awareness and education regarding follow-up procedures

CritterSafe is the environmentally-friendly animal removal alternative for residential and commercial properties that uses humane wildlife techniques to help protect wild animals.

Wildlife Management

Critter Control is the nation's leading wildlife control company. The company specializes in preventing and solving its customer's pest and animal problems. The company offers animal trapping, dead animal removal, wild animal control, and capturing wild animals. Many of the Critter Control offices also provide pest control and exterminator services.

Critter Control has advocated for humane animal removal services. Critter Control uses innovative, integrated methods to handle nuisance animals responsibly.

With every unwanted wildlife situation Critter Control first identifies the point of entry, traps or removes the animal, then start working on preventing other animals from getting in. Critter Control offers efficient and affordable solutions for wildlife insects, varmint, and other critters, such as:

Ant infestation
Armadillo removal
Badgers
Bat treatment
Beavers
Bee inspection
Bird control
Bobcats
Coyote
Deer
Foxes
Gopher
Rodent prevention
Moles
Opossum removal
Owls
Rabbits
Raccoon control
Rat treatment
Skunk control
Snake removal
Squirrel control
Termites

In short, Critter Control is equipped to handle just about any pest problem it encounters. That said, the company specifically states on its website that they will not get rid of a dog or cat.

Preventative Measures

The professionals at Critter Control may use several different methods of habitat modification and exclusion to effectively keep wild animals from entering a home. Habitat modification identifies and limits access to food, water, and shelter for the target species, whereas, exclusion techniques entail sealing points of entry, placing screens over vents, or establishing some type of barrier.

Your Critter Control technician will quickly identify the wild animal, determine the best course of action and develop an effective (yet safe) plan of defense.

Attic Insulation and T.A.P. Pest Control Insulation

While Critter Control mostly focuses on wildlife management does offer other services. Customers can help reduce the cost of their energy bills by replacing or adding the correct amount of attic insulation. Critter Control advises customers to check with the U.S. Department of Energy’s website to find out if the existing attic insulation matches current government recommendations.

The Critter Control team can also fill an attic with T.A.P., a green insulation made from recycled paper that incorporates a borate-based pest control into the product. T.A.P. is said to outperform traditional insulation, but the best part is that it helps keep unwanted ants, termites, and cockroaches at bay.

Financing Options

Critter Control does offer financing options through AMS Financial. Customers can call Critter Control and talk to a technician to get an estimate of a price range, but an inspection will be necessary to provide an exact cost.

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The Bad

Limited Plan Information
Not Available In Every State

Limited Plan Information

While many other pest control companies give a detailed description of their plans, Critter Control’s procedures are not outlined in depth. The company provides a brief overview of the plan, but that is it. This is not necessarily a problem, especially in the case of one-time-need animal removal. Critter Control promises to practice humane animal treatment and to use eco-aware chemicals, when necessary. However, because individuals must first share address and contact information to receive a quote, whereas a more detailed plan would likely make potential clients much more comfortable.

No Yard Service

Critter control does not appear to offer any lawn or garden services to its customers specifically fertilization, weed control, and hot spot management.

Not Available In Every State

Critter Control is offered in 38 states + Washington D.C. They even serve Ontario and Quebec.

Customers can find a nearby Critter Control branch in these states:

Alabama
Arizona
California
Colorado
Delaware
Florida
Georgia
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Mississippi
Missouri
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Utah
Virginia
Washington
Wisconsin

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The Bottom Line

Critter Control is not the standard type of pest control, although the company offers that as well. If customers are experiencing raccoons in their garbage cans, squirrels in the attic, coyotes eating the pet food, or mice and rats chewing up electrical wires, Critter Control is a great choice to remove unwanted pests and animals safely.
Because there are a number of factors that determine how much removing the wild animals from your property will cost: location of the animal (chimney, crawl space, attic, etc.), the condition of the animal (sick, dead, aggressive, etc.), the time of year, and the condition of the property, Critter Control does not disclose prices. Although customers interested in using Critter Control to get rid of nuisance animals are encouraged to call and get an estimate.

For customers looking for help beyond the typical pest control, Critter Control should be a top choice, but if you’re looking for an exclusively Pest Control Company we suggest you take a look at the highest-rated pest control service providers.

View Best Pest Control Companies

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User Reviews

Star Rating

3.8

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563 Reviews

Review Breakdown

5 grade

52%

4 grade

12%

3 grade

11%

2 grade

1 grade

17%

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Verified Customer

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Heather Austin Nashville, TN

Have not been accurate as to what to expect, it's as described when signing the contract. Was told they would only have traps in my yard for a few weeks/months, NOT the entire spring and summer (probably fall). Technician in the beginning (which was horrible) got COVID, yet no one advised nor did they even send someone out in their place. I had to contact the sales person I originally dealt with to get someone else assigned, which is just one of the many issues. They refuse to contact me ahead of time to let me know what day (much less time) they will be coming by so I can ensure my gate is unlocked. If the gate is locked they've stated, "I'll just look over the fence". The moles and voles have continued to tear my yard apart and one part is now dangerous for my child to play around. I've stressed concerns, was told they would "gas them" and that they were getting "newer/better traps" yet those traps have never been installed, and the person who did the recent gassing (had it done twice now) dealt with the front yard only (didn't bother checking the back, much less servicing it). Was told they would come back the following week, nothing. So frustrated and feel like I've wasted SO MUCH money on this horrible service and experience. Lesson learned on this company..

3 years ago

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Verified Customer

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Diane Ream Trabuco Canyon, CA

I believe that the bees were removed but beyond that my dealings with Parker S were totally unacceptable. The hive was underneath a windowsill in the front of the house which is framed in white wood. I was not informed that when the wood pieces were removed and then replaced that the framing would not be aligned as they were previously. He sent me before and after pictures that showed the piece of white wood he removed was not in alignment. I asked for the wood piece be put in correctly ‚Äú to leave the window as he found it.‚Äù He told me to hire a contractor to take care of the‚Äù problem‚Äù.

3 years ago

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Verified Customer

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Michelle Teran Carlsbad, CA

Where to begin? I had my client sign the contract for rat removal. When the rats continued to invade the house I contacted Shawn;3 weeks later after numerous calls and texts to both Alan and Shawn I was told finally that Colin would go out last Monday morning.(this was over a 2 weeks period). I even gave Colin the tenant's cell to connect.Late Monday morning, I received a text that no one had showed up.I called Colin who said he had had an emergency (this was at 11:15am)When I asked him why he had not bothered to call anyone he just made a bunch of excuses.I called another company who went out that day and have been great. I don't know how you can stay in business with ignoring the client and showing no sense of responsibility. It put out a lot of people including the owner who paid for a job that was not done.

3 years ago

Reply from Critter Control

Michelle, thank you for your feedback. I truly apologize as the experience you had does not meet our standards. We understand how important communication and we should have communicated every step of the way.

Jul. 9th, 2021

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Verified Customer

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Jane Florissant, MO

1. When the rep came to give an estimate and for me to hire Critter Control the contract stated we may not remove any squirrels (which I questioned and had an issue) because that is what I need you to do. 2) It required me giving my billing information in advance before they would agree to come back & setup equipment to catch the squirrels in my soffit. I had an issue and told him we could not move forward because you have stepped on my roof yet but you want my pay info now!!! They called back and agreed that I could pay at the end of service being completed. It seems the hate used did not attract any of the many squirrels and none were ever trapped

3 years ago

Reply from Critter Control

Jane, I am sorry to see your experience with us was not satisfactory. Please email us at customerservice@crittercontrol.com with your full name and service address, so we could be of further assistance.

Jul. 8th, 2021

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Verified Customer

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James L Schoff Erie, CO

Worst company I have ever dealt with. They lied about the scope of work that was needed since I was not with them when they inspected my sons house and my son was unable to see what they were saying since he is a disable vet. When they came out to perform the work the technician said we did not need all the work done and did not see any signs of the items the salesman stated. I tried calling and texting the salesman. After several attempts he responded he no longer worked there and gave me another number to call. I contact the new guy and got the same poor service and then stopped returning my calls. I finally got fed up and did there customer survey and got a call back from a regional manager in Texas where he stated the new guy no longer worked for them either. He did not resolve my issue and will no longer call me back. What a terrible way to run a company. Do not use Critter Control in Colorado. I am out $1756.00 and they don't care.

3 years ago Edited September 14, 2021

Reply from Critter Control

James, we would love to look into your account to further assist you. Can you please email us at customerservice@crittercontrol.com with your full name and service address, so we could look into this for you? Thank you!

Jul. 8th, 2021

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Verified Customer

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Debbie Hooper, UT

I contacted Critter Control to get rid of a raccoon who found a hole in my roof where an additional was later connected and made it her home. This was not in the attic, so there was no access to the inside of this part of the roof except through the hole, which the raccoon found. I paid them $768 to start services with my understanding that I would pay another $769 after they evicted the raccoons. After more than a month of no success, I asked to terminate services, which they did. They also still charged me the remaining $769 because they claimed to have "completed" the services. The total amount paid was $1,537. The raccoon had babies, and the family is still living in my roof to this day. The company states that they could have continued to provide services until the raccoons left, but since I was not happy with the services provided, and they were not successful in getting them out, I feel that I should have had the option to discontinue and not be charged any additional cost. When I reached out to the district manager about it, he said he would look into it and get back with me. He never did. I have since found a wildlife professional who would only charge $150 up front and then another $150 if they actually succeeded at getting them out. I would not recommend them.

3 years ago

Reply from Critter Control

Debbie, could you please email us at customerservice@crittercontrol.com with your full name and service address, so we could be of further assistance? Thank you!

Jul. 8th, 2021

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Andrew Acuff

I am extremely disappointed with Critter Control's service and feel like we completely wasted $2,000. Initially, they quoted us a price that seemed excessive for sealing up some areas to prevent critters from getting into our home, but we reluctantly agreed, especially since my wife is pregnant and we wanted peace of mind. They showed us pictures of areas that needed to be sealed, but after they completed the work, I noticed several of the original problem areas were still left unaddressed. I requested someone come out and walk us through what had actually been sealed, and while they initially agreed, they completely ghosted me after that. Part of the agreement was that someone would come by daily for the following week to ensure everything was taken care of. When I followed up with Ari, instead of helping schedule those visits, he just gave me someone’s number like it was my responsibility to chase them down. Ultimately, someone stopped by only three times. To make matters worse, our kitchen began to smell like rotting rodents, and I could still hear critters in the attic—exactly what we paid them to prevent! When I spoke to Jonathan, he mentioned we’d receive discounts on future services, but unsurprisingly, we never heard from him again. This company is unprofessional and unreliable. Not only did they fail to address the original problem, but their communication was nonexistent, and they left us with the same issues we had before they "sealed" anything. I strongly recommend looking elsewhere if you’re considering Critter Control.

6 months ago

Reply from Critter Control

We’re sorry to hear about your experience and want to address your concerns promptly. Unfortunately, we are unable to locate your account utilizing the name provided. To assist you further, please email us at customerservice@crittercontrol.com with your full name, service address, and phone number so we can work towards a resolution. Your feedback is important to us, and we looking forward to assisting you. Thank you.

Sep. 12th, 2024

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Verified Customer

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Margaret Wixom, MI

I spent $1300 to get rid of squirrels. They caught 2 chipmunks at ground level. Not the second story where the squirrels had eaten my stucco. Then patched with a piece of product that looked like a giant bandage. I tried texting my consultant who never returned a message and I tried calling the consultant who didn't answer and never set up voicemail

3 years ago

Reply from Critter Control

Hi Margaret, I'm sorry this was your experience with us. Our mission is to provide great communication and transparency. I am unable to locate your account without more information. Can you please email us at customerservice@crittercontrol.com.

Jul. 21st, 2021

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Verified Customer

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Jeff Rickerman Odessa, DE

Mr. B billed me incorrectly, to a tune of over $900 when I called it to his attention he said he would speak to a supervisor and get back to me, instead he just do a auto bill to my credit card. Very unprofessional and very bad business tactics. I would think recommending your business to others would doing them a huge disservice, if this is you do business.

3 years ago

Reply from Critter Control

Hi Jeff, Thank you for bringing this to our attention. This is not apart of the usual standard we set for ourselves. If you have not had that charge corrected yet, please email us immediately at customerservice@crittercontrol.com so we can make this right.

Jul. 23rd, 2021

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Verified Customer

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Bojka Milicic Salt Lake City, UT

Very unhappy with the service and the billing procedure. While working in heavy rain, the Critter Control worker broke our window. We feel it was no his fault because the company would not give him a time off. But the Crittercontrol did not replace our window for two months. The billing procedure was messy and some of the service was shoddy - sanitation consisted of spraying the attack lasting for about 3 minutes and this was charged $389. In addition, they sent an invoice for the service that was not yet performed.In the light of all this, we canceled further service with Crittercontrol.

3 years ago

Reply from Critter Control

Bojka, I am sorry to hear that you've had a negative experience with us. We strive to provide the best quality products with the most competitive pricing. Your feedback is important to us. If you have any suggestions on how we may be able improve our services, please let us know at customerservice@crittercontrol.com.

Jul. 22nd, 2021

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Verified Customer

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Marcia Leder Boca Raton, FL

I have had three good experiences with Critter Control This one was terrible. I was abandoned. The job was never completed. The supervisor said he would meet me but did not. He said he would call me but did not. All of the workers were very nice and polite, but the job did not get done. I ended up finishing it myself. Also, I asked for an invoice showing I had paid for the work. I asked three times and still do not have what I requested.

3 years ago

Reply from Critter Control

Marica, we would love to assist you. Unfortunately, I cannot locate your account with the name provided on the review. Please email us at customerservice@crittercontrol.com, so we could be of further assistance. Thank you!

Jul. 12th, 2021

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Verified Customer

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Angela Albuquerque, NM

We paid $2000 and did not resolve the problem that was the reason for enlisting Critter Control. We have what we think is a pack rat that has access to a space above an hall closet. Despite securing potential entry points and placing traps and bait boxes for over 2 months the animal still comes and goes at will. We notified multiple times that the problem had not been resolved and no further actions were taken once we were in the monthly contract payment phase. Therefore, we were left no choice but to cancel and feel extremely disappointed in the service rendered.

3 years ago

Reply from Critter Control

Angela, we would love to look into your account further. Please feel free to email us at customerservice@crittercontrol.com with your full name and address, so we can further assist you.

Jul. 9th, 2021

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Verified Customer

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Andy Steben Geneva, IL

Techs were bad, had a couple diff ones and they showed up with no clue as to why they were there. Some did not have enough traps, they all had diff views on what was best. Also they reviewed the job up front and said yes we can do it, then 3 weeks after trapping g was done they said sorry we can't finish the biggest part of the job which was patching the holes. So completed less than half the work promised and then offered only 12% refund. Total scam and recommend everyone to find a better option.

3 years ago

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Verified Customer

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Sherri Connors Saint Louis, MO

I am an existing customer. I called last week since I wanted to have a mole in my yard to be removed. I was told someone need to call me back. I have called back 3 times and they keep telling me the same thing and I still have not gotten a call.. I am VERY Disappointed in the poor service! I have used Critter Control several times and I am going to cancel my current contract.

3 years ago

Reply from Critter Control

Sherri, I am so sorry for the lack of communication. I believe your account may be under a different name. Can you please email us with your full name and service address at customerservice@crittercontrol.com, so we could further assist you?

Jul. 8th, 2021

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Verified Customer

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Sharon Jackson Washington, DC

I see NOTHING but traps being put down and only a few. NOTHING has been caught by Critter Control sine I paid everything I had in early May. NOTHING is placed around my home in my front yard, NOTHING SHOWN TO ME ON THURSDAY that even indicates that there's anything is placed around my property by Critter Control. THE RATS ARE STILL RUNNING THROUGH MY HOUSE AND MY GRANDCHILDREN ARE SCARED BECAUSE S BIG ONE WENT INTO THEIR ROOM - AFTER JOSE LEFT.

3 years ago

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Verified Customer

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Melissa Parden Lincoln Park, MI

Horrible customer service, expensive, not informative, and not humane even if it says on the website. I would never recommend this company. Even Kristy the district manager is rude and shouldn't hold that title. She told me that I wasn't protecting my kids since I didn't want a lethal trap on the side of my house. The technician pretty much told me that it didn't matter if the racoons were picked up alive since they kill them anyways. Horrible company.

3 years ago

Reply from Critter Control

Thank you so much for your feedback. I am sorry to hear your experience with us was not great. We understand your concerns and will ensure that this message is heard.

Jul. 9th, 2021

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Verified Customer

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Jerri Adams Saint Louis, MO

I have a dead squirrel in their trap in my garage. It has been there over two weeks. I have called and left messages to no avail. I called yesterday to the main number. I explained AGAIN my problem. She assured me that the supervisor would call me within 2 hours and have it removed. I told her I wanted a call or an email letting me know that it was done. She ASSURED me that would happen. This is the next day at noon and no one has called or messaged me. I haven't walked out to the garage to check. I've done enough of that. Let's see if you can do anything about this.

3 years ago

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Verified Customer

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Chris Spring Valley, CA

Very expensive for this service.. get 3 estimates before you decide what company you want to go with, and read the proposal thoroughly. I did not do what I tell others and I will layover $1,500.00 for initial start up and a year of them coming out fir five minutes to bait 2 stations.

3 years ago

Reply from Critter Control

Hi Chris,
Thank you for sharing this with us. I would love to look into this for you and see what we can do to make this right however I am unable to look up your account. Can you please email us at customerservice@crittercontrol.com with the full name on your account and a phone number?

Aug. 5th, 2021

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Verified Customer

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Beth Wright Huntsville, AL

Way over priced. They made a mess of gutters in front of house and I was told a couple months ago they would come back to paint them. But never heard back. They did not retrieve any critters but still had to pay for critter removal. Like I said overpriced

3 years ago

Reply from Critter Control

Thank you for bringing this to our attention. Can you please email us at customerservice@crittercontrol.com with your full name and service address so we can be of further assistance?

Sep. 1st, 2021

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Verified Customer

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Leah Nelson San Diego, CA

Grossly overpriced: charged me over $1500 for an unsuccessful trapping of a skunk and "treatment" for grubs. The treatment was sold as a preventative measure involving cleaning up and neutralization scents. In reality the "treatment" involved a tech sprinkling Bonide "Repels All " on the ground. Critter Control's services are a complete rip-off

3 years ago

Reply from Critter Control

Hi Leah, I appreciate you sharing this with us. Your feedback is important to us. I have shared this with our manager. If you have any further comments, questions, or concerns please email us at customerservice@crittercontrol.com.

Jul. 21st, 2021

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Verified Customer

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CR Wheaton, IL

Make sure the customer knows exactly what you are charging them for not afterwards. It is not a good business practice to charge people for every little single thing separate from what you have told me. I was told it was all going to be included. When I finally got a hold of them I did gat a some of my money back.

3 years ago

Reply from Critter Control

Thank you for your feedback. I apologize for any miscommunication.

Jul. 12th, 2021

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Verified Customer

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Tom Cothran Plainfield, IL

I have no problems with the tech. that comes out every month. It's I don't need it every month. Maybe every 3 months. I don't like the fact that they signed me up for a whole years worth of treatment. I would like to cancel if possible.

3 years ago

Reply from Critter Control

Hi Tom! Thank you for reaching out to us. Our manager Francisco has closed your account with us.

Jul. 13th, 2021

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Verified Customer

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Betsy Bierbaum Fort Wayne, IN

Wrong treatment was done, they left box open for my dog and children to get exposed to, no change with the voles, still opening holes up that we covered and opening more holes, we asked for a refund and now we can't get Kristie to call us back left 3 messages all different ways and still waiting to hear back from her.

3 years ago

Reply from Critter Control

Hi Betsy, it seems your account with us may be under a different name. Can you please email us at customerservice@crittercontrol.com with your name and service address, so we could be of further assistance? Thank you

Jul. 9th, 2021

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Verified Customer

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Sally Mazur Franklin, MI

They did say that the fee was $550 to come out for 5 days to try to catch an animal that burrowed under our cement siding. However after not catching anything they left with their traps and left the hole the way it was. Be sure to clarify your understanding of their job.

3 years ago

Reply from Critter Control

Thank you for your feedback Sally. I apologize for any miscommunication.

Jul. 9th, 2021

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Verified Customer

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Nancy Peacock Nashville, TN

I have unfinished work at my home but I can't get anyone to answer the phone at the call center. They said they would be back to resected my shutters and place a screen behind them to keep bats from returning but I have heard nothing

3 years ago

Reply from Critter Control

Nancy, thank you so much for bringing this to our attention. We will be there tomorrow around 10AM to have this corrected for you! Thank you!

Jul. 12th, 2021

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Verified Customer

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Mackenzie Dyer Birmingham, AL

Spent a lot of money ($3k) to have them secure our roof from squirrels but the squirrels keep chewing in and they aren't coming back to fix it even though it's only been two months and they insured it for a year. Very hard to get in touch with anyone who can help.

3 years ago

Reply from Critter Control

Mackenzie, we would love to resolve this for you. Our manager, Joe, has left you a message. Please feel free to give him a call back, so we can schedule with you. Thank you!

Jul. 9th, 2021

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Verified Customer

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Roberta Medico El Cajon, CA

Worse not better, they informed me that it would be more active in the beginning but it's been almost a year and it's worse! I feel I have wasted a great deal of money I'm not happy.

3 years ago

Reply from Critter Control

Hi Roberta, Thank you for bringing this to our attention. We take concerns like this very seriously. Can you please email us at customerservice@crittercontrol with the full name on the account and phone number? I would like to make this right for you.

Aug. 5th, 2021

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Verified Customer

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Bob Venker Saint Peters, MO

I paid $600 to trap rabbits. They caught a cat, an opossum and a raccoon, but no rabbits. As soon as they took their traps, the rabbits were back. Nice people and responsive, but I wasted $600.

3 years ago

Reply from Critter Control

Thank you for your feedback.

Sep. 1st, 2021

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Verified Customer

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A Phoenix, AZ

The service was never completed. We paid an exorbitant amount of money to have something that has not been provided to us. We’ve had multiple people come and the job is not done.

3 years ago

Reply from Critter Control

Hi A, Thank you for bringing this to our attention. I would like to help ensure that your home is safe and protected however I am unable to locate your account without your full name. Can you please email us at customerservice@crittercontorl.com with your full name and phone number?

Jul. 22nd, 2021

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Verified Customer

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Jill Englewood, CO

They didn't do the work properly. They left a huge opening for the rabbits under the patio. I paid so much for absolutely nothing!! Do not use this company. They ignore you when you try to contact them.

3 years ago

Reply from Critter Control

Jill, I appreciate you sharing your feedback. Your concerns are very important to us and I would love to make this right. Without your last name I am unable to locate your account. Can you please email us at customerservice@crittercontrol.com with your full name and phone number?

Jul. 22nd, 2021

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Verified Customer

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Magdalena Zorrilla Miami, FL

They do not keep up with appointments dealing with anything inside the house. Only good at placing bait in traps for rats. Tired of calling without action/response to my concerns. I am stopping their service soon!

3 years ago

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Elena Pokamestova Fort Myers, FL

The worst company, horrible customer service, outpriced. They placed a mousetrap above the ceiling in our office, and it's been 6 days since we heard something gets trapped in it!!! Called and called them numerous times! Gene K (owner??? manager??? ) said they will schedule (!!!) someone! Really??? The smell is getting worse every day, there are nuggets going to crawl around soon, and we must wait for a free spot on their busy schedule???? So now no one is even answering the phone, and we have no idea when we will be blessed and saved by someone from Critter Control from that terrible smell of decaying animal above our heads!!!!!

1 year ago

Reply from Critter Control

Hi Ms. Pokamestova,

I understand you've been dealing with a distressing situation, and I completely understand your concern. We have been in touch with the property owner and manager about the service. Traps were checked on Tuesday (3/19) and we are monitoring our ongoing service with the people who hired us. We take our business very personally and are working to resolve the rat issue at the office where you work. We will keep the management team updated on the progress.
Professionally, Stacie Kepes, Office Manager

Mar. 20th, 2024

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Ace E Suffolk, VA

Fastest way I have ever lost $$$$ dollars… I paid to have them STOP coming and pretending like they did something. Horrible! *Day one: walked yard convinced me of “extreme mole activity”. Placed 3 traps front yard. *Never caught a single mole. *So they placed only placed 4 traps (in a 9 ft bunch) 2-3 weeks later only after complaining to the company that I felt this was not worth the money, I was told they will handle things… *They never went anywhere else for treatment in the whole yard. Except the guy who gases the moles was surprised when I addressed treatment to the back yard still. So he proceeded to gas on one of my sprinkler holes thinking it was a moles hole. *Being that you sign a contract for $$$$ to start and $$$ each month, I couldn’t stand to support such unprofessional practices. *I kindly told them I’ll pay what was on the contract, only if they discontinued service. **Be careful!** ***(I offered to provide time stamps on my cameras that would show they would only be on my property almost 7 minutes and then disappear doing minimal work. Most of the time was spent in their company automobile). *Apparently they hid my original review so I’m having my other family write it for me… Look forward to seeing them censoring legit public feedback again. *

1 year ago

Reply from Critter Control

Hi Ace! Thank you so much for taking the time to speak with our manager, Robert, to resolve your concerns. We greatly appreciate the opportunity you provided us to make this right. Thank you again!

Aug. 15th, 2023

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Debbie Frederick Spring Valley, CA

I had an appt set for an estimate for bat removal. I rec'd a call in the morning from Kelly that she would be at my home between the 2 to 4 window that was set as my appt time. She never showed up and at 4:30 I called the company to find out what happened and why the NO SHOW. I was told I would rec a call back that evening and that did not happen. I called this morning to speak to a supervisor and I was told Kelly or her supervisor, Parker, would return my call in the afternoon when I would be home. Once again, no phone call. This is the worst customer service I have experienced in my 72 years. I would suggest you don't waste your time and locate other companies that want your business.

2 years ago

Reply from Critter Control

Thank you for your review. I apologize for the lack of communication as we certainly understand how crucial it is especially when dealing with wildlife. I have shared your review with management as we would love an opportunity to turn your experience around.

Aug. 22nd, 2022

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Elizabeth Barnes Portland, OR

Contacted Critter Control to deal with squirrels in attic and moles in yard. Below is a timeline of interaction. It's been a month since I signed the contract and paid money. Still have squirrels in my attic destroying who knows what up there and Critter Control has done NOTHING to even look at the mole situation in my yard. July 11 - Contacted Critter Control about squirrels in attic and moles in yard July 11 - Cody came by to evaluate and pitch Critter Control services July 11 - Signed contract. Was told technician would be at my house on July 13 July 13 - Technician was a No Show and I had to contact Critter Control to find out what was going on. Was told they had a staff shortage and couldn't come until the following week. Explained I need someone urgent July 18 - Technician came to set traps outside. Not sure why this method works because my backyard is Forest Park (the country's largest urban forest reserves). There are LOTS of squirrels outside July 19-21 - Technician checked traps, found no activity July 22 - Technician checked traps, moved traps to the attic. Put bait, but did not set traps to catch July 26 - Technician armed traps in attic and said he would be back in a few days to check traps July 27 - Aug 3 - No tech came to check traps, no communication from Critter Control Aug 3 - Sent text to Critter Control to ask why no one has come by to check traps. Aug 3 - Critter Control called me and offered to refund money or give Critter Control one more chance. We decided to give Critter Control one more chance. Aug 3 - Technician came to check traps, no activity - but I'm still hearing the squirrels Aug 3 - Technician texted me to ask if he could come on Aug 4 to check traps in the attic. I immediately responded with a confirmation that we would be home and to come check the traps Aug 4 - Technician was a no show and no communication from Critter Control Aug 4 - Texted Critter Control to ask why no one showed up and didn't communicate they were not coming over. Aug 4 - Critter Control called me and assured me they would make things right. New strategy was to seal all holes but 1 or 2 and set up a 1 way trap at the open holes. Also set up traps. They said they would be out early the following week to do work. Aug 8-10 - Critter Control no show and no communication Aug 10 - Texted Critter Control and asked why no one has come out or communicated with me Aug 11 - Critter Control texted and said the technician pulled the traps and sealed 2 dormers. We have been home every day but one day and no one has been here nor have we let anyone in the house to retrieve the traps they set in the attic. No one has been around our house to do any work. So either the technician's notes are for the wrong house or someone is lying. At no time has ANYONE from Critter Control looked into, evaluated, done any services for the mole issue we have and for which I signed a contract. I would not recommend this company since they unreliable, not effective (after a month of traps I still have squirrel activity in my attic), at times unresponsive, and will sell services where they don't actually do any work (no work has been done to catch any moles).

2 years ago

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EB Edmonton, AB

My experience with Critter Control? Not very good and extremely expensive! I received a panicked phone call from my brother-in-law in Scottsdale, AZ, who was visiting from Canada, that there was a loud noise up on our roof (I was back home in Canada). Randy (my brother-in-law) called Critter Control and was told that there were raccoons and rodents in our attic. (We have a flat roof house and no attic!) Michael S, Critter Controls Sales Account Manager, sold Randy a "bill of goods"! After being assured by Michael that the problems will be dealt with for "only" $5,414.00 plus $109.00/month for 12 months maintenance fee, I agreed to pay and gave him my credit card number. My card was charged the full amount within five days, even before any work (if any was even required??) was completed. Randy called on a daily basis to see when someone would be coming over to check or install traps or do whatever they were supposed to do. He was on vacation, he wanted to go hiking! On my return to Scottsdale a few weeks later I called Michael (left 4 messages) to see what was happening - he had all my money and was not interested in talking or having any kind of discussion or hearing my concerns. I was not happy with this outcome. Speaking to my neighbor who also used Critter Control, she was charged $2,400.00 for the very same "issues" and she felt she was overcharged. Since then we've gotten estimates for under $1,000.00. If in the future I'd be in need of critter control and Critter Control was the only company around, I'd rather live with the raccoons (turns out geese were landing on our roof and making a racket) - at least they're more honest and not so devious.

2 years ago

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S Nick Dyersburg, TN

Critter Control was paid by my next door neighbor to eliminate ground squirrels from burrowing in the space bordering our properties. The first time the trap caught a skunk, and it took 24 hours for Critter Control to come get it. As I write this it has been 40 hours since we called them -- twice -- to come get the squirrel in the trap. This is inhumane. Besides, the metal netting they placed around my neighbor's stoop was insufficient to prevent squirrels from establishing themselves under it, as it has been chewed through. Update 3/31/22: It has now been 66 hours with a rainstorm, and Critter Control has still neglected to pick up the squirrel. It died. Animal Control won't do anything because it's someone else's private property & trap, and the state doesn't regulate the company's treatment of squirrels.

3 years ago Edited April 1, 2022

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H Beavers Manassas, VA

Called for service and the rep who came out was very professional . From that point on a hot mess. Did not come the day I was told it was scheduled. After a month called again to find out what the problem was. Was told everyone was in class and crew from out of state had to be contacted and numerous excuses time after time. Texted me they were on the way and after I arrived home nothing had been done, then told it was too wet to get on the roof. Um hello if you were driving to my home did you not see if it was raining. Requested Management to call me several times and they never did. I would not recommend this company. It appears that they have no trained professionals to send out and have to scramble to get employees from elsewhere.

3 years ago

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Susan Bazaar Westwood, NJ

We called Critter Control because we had chipmunks in our house. By the time Randy the inspector arrived we had hopefully all of them out of the house. He showed us some spots that could be remediated but could not find an actual entry point and was going to make a custom cover for our dryer vent plus several other custom items. When Mark B and his associate came they stuck a plastic bird protector over the vent nothing custom and a sloppy caulking job. We started to ask questions about what the contract said and what they where doing. Mark took offense and said he will stop the work. They left with out continuing to do the job. They where rude and thought they could scam senior citizens. We know they where charging us a great deal but we just wanted to get the work done. It was really a horrible experience. I am glad we caught on to their scam. The payment was put on a charge card and they did refund the payment. We have used Critter Control in another state and they where great. Northern NJ Critter Control is very unprofessional.

3 years ago

Reply from Critter Control

Susan, thank you for your feedback. This is not typical of our services and we apologize for any frustration we caused during your experience with us.

Aug. 23rd, 2021

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Scott Horton Santa Fe, NM

I hired Critter Control to remove a dead skunk under my house. They told me they would only go look for the skunk (even though I could through smell alone identify exactly where it was) after setting traps for a week. At the end of the week, someone went under the house and emerged telling me there was no skunk. They charged my credit card over $2,000 for this non service, without issuing an invoice at any point. I then had to hire another vendor to remove the skunk. The other vendor took two hours to do this and billed me 1/3 the amount Critter Control did for doing, essentially, nothing. Critter uses hyper aggressive billing tactics and performs very poor services. Avoid them like the plague.

3 years ago

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AR Rio Rancho, NM

I heard scratching noises in a wall and called Critter Control. The sales person who sold me the service told me that if any critter showed up again that Critter Control would be back out. The service contract was for a year. I was hesitant to do this, but did it anyway. The charge for (initial) services is $1,500. I find that way overcharged! This included disinfection of the property - mostly around the periphery. - Closing off of any opening a critter can get in: Crawlspace (actually this was not completed) vents around the base of the house and any opening on the vents etc. on the roof. Also initial placement of traps and emptying of same (one mouse!). Plus placement of bait stations. The sales person who sold me the service told me that if any critter showed up again that Critter Control would be back out. What actually happened is that I had the above initial service, and quickly found out that the continued monthly check of bait stations would cost me an additional $75 pr. month. And that if Critter Control was to help with continued critter control I would have to pay an additional $500 for each trap!!!!! I am sad to say that I feel that this service has been a rip-off.

4 years ago

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Shannon Dunlap Fort Collins, CO

Unfortunately I have had nothing but issues with this company. We originally called them to come out and inspect our attic as we were hearing noises. The inspector didnt even get into the attic, just looked up in the opening and decided it was a rat. So we treated and took all the suggestions. Unfortunately the noises continued. We called them out again. They basically told us we were crazy and there was nothing going on. Fast forward. Loud noises in our attic again. I called and was told someone would be out, no one showed. I even called the office and was told the tech was running late but would be here, nope. I called the following day and asked to speak to a manager, did one call me? nope. Extremely frustrated I called again and was able to get a tech out. No ladder, no inspection. The tech told me that he just didnt know what was going on and wanted to get it figured out but frankly just didnt like driving to Fort Collins. Luckily I had called another company and they were coming out the next day. They got into the attic and did a full inspection, took pictures so they could show me what they found. Bats. They immediately started course correction. If you live in Denver maybe a better experience, but if you live in Fort Collins, go local. They actually care.

4 years ago

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Laura Boulder, CO

Critter Control was supposed to show up a week ago for a free estimate. The day of the appointment, they called to say they were running late. OK, that happens all the time. Then he called back to say he would charge me $400.00 to come here. NOT OK. What happened to the free estimate. I called the office every day for four days and was promised a manager would call me back within the hour. No one ever called back until Mr. Manager with his excuses told me it would be at least 2 weeks until they could come here and it would not be free. BAIT AND SWITCH - untrustworthy! Very disappointing - lack of customer service.

4 years ago

Reply from Critter Control

Laura, I am so sorry to hear that this was your experience with us as we should have honored our word on the free inspection. This is not typical of our services, and I truly apologize.

May. 25th, 2021

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John Kalas La Mesa, CA

We were referred to Critter Control from a pest control company. They quoted "removal of the dead rat from the property". They did go to the property and spent approximately 4 5minutes and did inspect the interior bathroom with a screwdriver and administered a spray. The rat was not removed. They charged $1149.00 for this service. I spoke to the company representative twice and suggested that the rat was to be removed per the contract and $1149.00 for one hour of technician service was quite egregious. He said that it should have been removed but was not and that was the fee. I have recommended to the referring pest control company to remove the Critter Control from its vendor list and I have informed all manager within my company (CBM INC) to no longer use them as well.

6 years ago

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No name Saunderstown, RI

The problem was not solved. After catching critter, a guard was mistakes. However, there were still critters. Additionally, the installed guard left openings

3 years ago

Reply from Critter Control

Hi, Thank you for your feedback. Your concerns are so important to us. We strive for honest and committed work. I would love to dive into this allegation and see how we may be able to make this right. Can you please email us at customerservice@crittercontrol.com with the full name on your account and a phone number?

Jul. 22nd, 2021

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Orlando Morriesette Sugar Land, TX

I initially hired Critter Control for rabbit control. I've had billing issues, multiple no-shows, and overcharging. My experience has not been very good.

3 years ago

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Jane Townley Reno, NV

Bait and switch contract. Non-performance of contract. Services paid for not delivered until pressured to do so. Local representative rude and untruthful.

3 years ago

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Chris Wilker Leander, TX

This is the a complete racket. We paid hundreds of dollars for skunk removal that never happened. They somehow signed us up for monthly service for a few hundred more before we noticed and canceled. We finally trapped a skunk on our own which they never did. We called and spoke with a rude customer service person and asked to speak with a manager. That never happened. AVOID THEM!

1 year ago

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Stephanie Fitzpatrick Oklahoma City, OK

DO NOT USE THIS COMPANY! I hired them years ago and bought a very expensive lifetime warranty on my house. They remediated my issue, sold me a life time warranty that states if I ever have critters inside the house again the will remediate them and reseal any entry point. THIS IS A LIE! They wont come back out and take care of my property even though I have a contract in writing. They use scare tactics to sell you on the large deals that cost thousands of dollars. Please listen to me and stay away. Call any other company but Critter Control

1 year ago

Reply from Critter Control

Hi Stephanie. Thank you for bringing this to our attention and taking the time to speak with Kevin and Chad regarding your concerns. We are grateful for the opportunity to make this right.

Sep. 20th, 2023

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p c

Horrible customer service. I called Sat morn. They scheduled Krista to come Sat afternoon. Received a confirmation email. Kristy never showed up. I called again, spoke to someone who apologized & told me that someone would call me back shortly. No one called back. I sent a text message. Someone responded with another apology & told me that someone would call me Mon morn. No call! I called again, they told me someone would call within the hour..nothing! I think this company is a joke!

1 year ago

Reply from Critter Control

Hi p c, unfortunately, we are unable to locate your account. We'd love to make this right as the experience described is not typical of the standards we set for our services. Can you please email us at customerservice@crittercontrol.com with your full name, service address, and phone number? Thank you!

May. 24th, 2023