In 1928, Julius C. Ehrlich founded Ehrlich Pest Control in Reading, Pennsylvania. After selling pest control for a time, Ehrlich found that there was a need for a service to apply the pest control for those that did not know how or who did not feel comfortable doing so. He found that though selling pest control rewarding, helping people find pest control experts that offer excellent customer service, expert pest eradication, and affordable solutions was even more so.
What started as a small pest control company with one local office, Ehrlich now has many offices in 20 states across the U.S., including Connecticut, Delaware, Florida, Georgia, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Vermont, Virginia, West Virginia, and Washington D.C.
This Ehrlich pest control review will help you learn more about the good, the bad, and the bottom line of this residential and commercial pest control service provider.
Ehrlich offers free initial pest inspections to its customers. Inspections can be scheduled online and a customer representative will schedule an appointment over the phone. During the inspection, a residential technician will come to the customer's home and investigate pest concerns and provide treatment options based on findings.
Ehrlich is on a mission to eradicate unwanted pests from your home and ensure that they don't return. Not only are pests a nuisance in your home, but they can potentially become dangerous if left unchecked. They can cause health issues for adults, children, and pets and can cause significant damage to your home if you are not careful. Ehrlich offers solutions for some of the most common pests that find their way into homes across the United States include:
If you have found any of these pests (or others) in your home, you should take advantage of the free inspection to see if the exterminator can identify if you are facing an infestation in your crawl space, attic, or surrounding areas.
In addition to residential pest control services, each Ehrlich technician is committed to ensuring that your commercial space is free from pests as well. It offers unique benefits to a number of different sectors including the following:
With services for such a vast number of industries, Ehrlich is prepared to tackle any commercial pest control infestation that is presented.
Ehrlich follows a four-step treatment plan to ensure that customers are happy with the services it provides. These steps are outlined below:
Ehrlich has many options available to remedy customers’ pest problems, including inspections, fumigation services, and specialty services. These services entail the following:
As part of the services listed above, Ehrlich pest control experts are trained to target the following pests:
Ehrlich's pestfree365 program provides regularly scheduled inspections throughout the year to help homeowners prevent infestations before they start. An Ehrlich pest control technician will thoroughly inspect the home for potential problem areas, provide treatment or set traps as necessary, then file a detailed report for next steps.
Ehrlich offers many helpful types of customer support to its clients. Ehrlich’s online form lets clients and potential customers request general information or schedule a free inspection. Ehrlich provides a phone number and a live chat feature on its website, which allows customers who have immediate needs or questions to contact the company directly. To further simplify the customer experience, Ehrlich also offers online bill pay.
Unfortunately, Ehrlich currently only offers its pest control services in Connecticut, Delaware, Florida, Georgia, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Vermont, Virginia, West Virginia, and Washington D.C. For those that do not live in these locations, you will need to look elsewhere for a professional pest control service.
Ehrlich does not appear to offer yard treatment, including fertilization, weed control, and other preventative services. Leading pest control companies like Orkin and Terminix factor this service into their quarterly re-treatments and even offer courtesy spot treatment for fire ants
Ehrlich Pest Control reviews from verified customers are hit and miss. A number of customers have been frustrated when Ehrlich technicians have missed appointments and have not communicated. During phone calls with customer service, customers have felt that their needs were not met and have reported negative experiences. Though this has not been the case for every customer, you should be aware that it could possibly happen to you.
If I could give it a 0 star I would. I had an appointment and they were a "NO SHOW" for their very first appointment. I was looking for a monthly service contract for the office and a rental home and since they decided not to show up for the appointment I will take my business elsewhere. I am sure that there are other companies out there that would be willing to do business with a multi million dollar company that has housing developments all over the Northeast.
Service from this company is a piece of crap. I am a customer of Erlich and have been trying for 3 days to get service. I have spent over 2 hours on the phone on hold and have left messages for the President and District Manager to call and they did not which was expected. Consumers would be a fool if you sign up with Erlich.
This company was purchased by a larger company. I originally spoke to someone - out of state - who was more of like a salesperson who lied to me. He explained to me that I could either pay $260 for a one time visit or I could save $50 for the initial visit if I signed up for recurring payments for them to come out throughout the year. I wasn't sure what I wanted to do but he said I could put a CC on file so when I decided, they'd have that information ready. Apparently, giving him my CC info automatically meant that I had signed up for recurring payments... The person who came out to spray was knowledgeable, helpful, and actually became my contact person for appointments.... more on that. So the specialist, as the company calls the people who come out to spray, said that if we see any more bugs within 2 weeks, call, and someone will come back out to spray, free of charge. He also informed me that I should make sure the "office" knew I didn't want recurring charges and that I only wanted a one time service since he didn't deal with that stuff. The next day or so, I called and the call center and the person I spoke with said because I had put my CC on file, that meant I had signed up for the recurring payments. She said she fixed things in the system so that I wouldn't be charged. She also informed me that we actually had a 30 day guarantee so I could call back within that time frame if we saw bugs. A little over two weeks later, we saw a few bugs in the hot spot areas again and I called the call center to set up another appointment for someone to come out and respray. They said someone would call me. No one called, so I called the call center again, who said someone would call me, and no one did - again.... I then texted the specialist who came out originally to see if he could help and he said he'd reach out to the appointment people. He was able to get me an appointment on a Saturday but didn't tell me what time and I received no phone call, email, or text from anyone. On Saturday, I called the call center to find out what time they were coming and it wasn't scheduled until later in the evening, which didn't work for me, so I reschedule with the people from the call center for Monday morning. Now it's 12:45 pm, Monday afternoon and no one has come. I called the call center again and they said the appointment for today was not on the schedule.... omg. Then they said they sent some information and that someone would be calling me... Remember what happened the last time they said that? To add to this irritation, I told the guy I was speaking with that I didn't want to wait for someone to call me and that I wanted to talk to someone immediately, so he put me on hold for like, five minutes, and then some other person from the call center picked up. WTH I, unfortunately, angrily told her the whole story and guess what she said to me.... someone would give me a call... So basically, I don't know if someone will show up today, and I'm really pissed off. I highly would NOT recommend this company or any of their sister companies which I'm about to figure out so that I can write this review for all of them so that no one has to deal with this call center ever again.
If there was a zero that would be it! Worst company to deal with. Not even a call back this year. I called 6 times, left messages, been on hold for over 25 minutes to then be disconnected! Not the 1st time either. Then they sent mr an invoice for their services. NOT!! This place is a joke! And so is Eradico! They merged with this company.
I called because we found ants along a floorboard near the kitchen. After describing their process I was told it would be $299 for initial visit. It seemed high but we decided to hire Ehrlich and tried to schedule a visit today. The technician, Alex, said a same day visit would cost $450 even though their website prominently states “same day service, no extra charge”. When I called to question why we were getting an additional $150 charge for same day service I was told that’s for current clients only. Nothing like that is stated anywhere on their website. I would not do business with a firm that uses such deceitful marketing practices.
J.C. Ehrlich sucks. Run as fast as you can away from J.C. Ehrlich. We have had nothing but trouble with them. They promise all sorts of things on the phone and almost never follow up. Here is a short list of the problems I have had with them: 1. I have had three appointments set and nobody shows. 2. Twice a manager was suppose to call me back based on my frustrations dealing with them and neither time did they call. 3. They fought me on the scope of the agreement and refused to honor what we understood the scope to be - only for us to dig up an email from their employee clearly spelling out the scope. 4. Last time I called for service (because we still have a terrible termite problem) I was ccd on the email sent to the local team. They did not notice that I was ccd and proceeded to insult me in the email thread! AND after that they have refused to call us or take care of the problem or anything. Also, if you check reviews of employees for them you will see that the employees hate working there. Run away from J.C. Ehrlich!
Ehrlich stole our money
We called Ehrlich to our home in May 2019 to get a free estimate to treat for carpenter bees. The service rep told us he couldn't help because the bees were in the wood near the roof (2 story home) and his local company manager had recently told them they weren't allowed to carry ladders on their trucks (he didn't have one with him that day) and weren't allowed to use them on the job. We thanked him for his time and he left. A month later, in June, we received a bill for $219.35 for the treatment that wasn't done. We called and had them remove the charges. In October, five months after our initial contact, we discovered our credit card had been charged $219.35. We called again and were told this charge was to cover our yearly services plan. We did NOT sign up for this service and did NOT authorize the creidt card charge. It is now February 2020. We have called the company six times since October in an effort to have them refund the $219.35 they stole from us. Each time we've been told the refund has to be cleared by the district manager and someone at the corporate level and that it should just take "a few more days". It has been four months and eight days. We're now pursuing legal action. Do NOT use this company! If you feel you must use them, then pay with a check or a cash and check your credit card statements monthly for unauthorized charges.
Professional exterminator. Explains what he is doing. Always shows up on time . Dependable. Good value for the money
Worse customer service ever. Tech never showed up for appointment set up with 2 weeks in advance. I called 3 times on the day of appointment because I took half of day off from work. Customer service told me 3 times tech was on his way and he was going to call me to let me know the exact time he was going to show up- never happened. Had to reschedule and then they did not show up for the other appointment neither. Run from this company,
I’ve been a homeowner for almost 40 years and this is by far the WORST company I’ve ever dealt with re: my home!! They are not responsive, they’re unreliable, and they aren’t honest. We tented our house a few years ago then paid the annual “insurance” (what a joke!) to have them come out to see if we had termites. But they wouldn’t show up, broke appts, didn’t do a thorough investigation when they did show up, and worse of all LIED and said we don’t have termites! Well fast forward, our roof started leaking so badly that we have to get a whole new roof and when the old roof was removed it was infested with termites!!! Wish I could upload photos.
I have had nothing but issues with this company from day one. They speed read the contract over the phone, they were supposed to email me a copy of the contract never happened. We had a contract for mice removal and the 360 or 365 plan for the house it was two separate contracts for service. Our first appointment was Dec 22 tech was supposed to come check out the house and place the mouse traps, tech comes out, checks out the house BUT has no mouse traps in his truck to place in the house, tells us he will be back after Christmas to place traps. January 8 a different tech comes out to check the mouse traps no appointment scheduled he just shows up at the door, he finds out no mouse traps were set. He sets the mouse traps and makes an appointment with us for January 18 1:00, the tech is a no show, no call, nothing. I wait until January 28 I call the company to complain about the missed appointment, I am informed by customer service we have a scheduled appointment for February 11, so nice of them to schedule this appointment with us. The tech comes out Feb 11 and checks the traps that was the only service rendered at the time. We have not heard from Ehrlich since February. I called them around May 9 to find out when they are coming out to spray the house? We schedule an appointment for May 13, 2019 from 3:00-5:00 pm, once again no show, no call, nothing. I called the company on Tuesday May 14 to relate how disgusted I am with Ehrlich's service. Now I want to cancel the contract for the house, they did the mice service as crappy as it was, my husband caught seven mice with his own traps, Ehrlich traps caught two mice. I cancel my service on the 14th, customer service tells me someone from the local office will call me back about the $176.00 that has been charged to my credit card for the 360 contract. I waited a couple of days no call from the local office, I call the main office and I am upset and disgusted with the run around and lack of communication with this company, there is no local phone # to call and I cannot even find the address for the local office to go to and discuss this situation. Phillip who answered the phone kept giving me the run around about a refund on my credit card and kept insisting that the February 11 appointment was an outside spray. I informed him the Feb 11 appointment was to check the mouse traps we were home talking to the tech. There was never a spray done on that date because the snow was 4 feet deep around the foundation. Today is May 23 Ehrlich has still not contacted me. I have a feeling they are just going to steal my money for services not performed on our house, I called my credit card and I have stopped any future payments to Ehrlich. I have a feeling I am going to have to take them to small claims court if I ever want to see my money. Save your self the time, the aggravation of dealing with Ehrlich.
Pest control services are expensive but excellent. If that were not the case I would get another service. Ehrlich customer outreach is nutty. No bills are sent, paying on-line is a complicated mess, they leave messages but don't call back when I call. NUTTY customer outreach.
Hired them for an emergency service to get rid of hornets in the work area at a residence. Construction work had to be shut down because of the problem. They claimed they could get rid of them immediately. They sprayed some poison and it didn't do anything. After they left the hornets would land on the sprayed areas and it didn't bother them. Called the tech back out and this time he claimed he couldn't do anything about the hornets. Same tech - Brian Boone. Charged me $365. And apparently they are using techs which are not licensed by the state. Talked to a few persons on the phone at this company, but no one with any decision making ability will get back to me. Horrible experience all around. Fraudulent business practices.
Ehrlich does a very good job taking care of pest and wasp problems effectively. My main issue with Ehrlich is their customer service. The customer rep originally gave me the wrong information regarding the package when there was no service packages at all. I was told I would pay for 6 months service and yet was continually charged past 6 months. I have called to try to get to the bottom of this but only to get the run around. Extremely disappointed.
Coming from a service industry - I believe service matters. I had an issue with some insects and called to have my tech come out. The receptionist said they were due to come out on Saturday or did I need them sooner? I said Saturday was fine. Waited all day Saturday - then called at 3:20 to see if they were coming. Receptionist said I was scheduled and would have technician call me. No call - they never came. It is now Monday evening - they never called or came. I will be looking for another pest control company. I don't believe this is good customer service.
I was very pleased with the service of Kevin . He was very informative and very friendly ! Great job very happy with the service he provided.
wasn't too impressed, left an odor smell that wouldn't get rid of until a few weeks later. never used them again after i called and let them know and they said just open windows and wait another few more days and the smell will go away. not impressed at all.
So far so good , we were having problems with wasps and yellow jackets around our home with some finding there way inside . We called Erich they dispatched a tech and so far the problem has been cured .
Been stood up twice for quarterly scheduled service. Last time, I called and the dispatcher came back on the line and said evidently the tech I was scheduled with didn't work for the company anymore. HUH?!?!? No one called me, no one did anything. I fired Erlich this morning.
Prompt, courteous service, even in an emergency.