Edge

I have used Edge and I think they were very professional and did a great job protecting my home. The customer service was always very helpful.

Reply from Edge

Apr 22, 2020

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

We have had edge for quite a while with no problems. I can call and request a repeat visit if I see activity and they have never once questioned that.

Reply from Edge

Apr 22, 2020

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

I have service with this company I proceeded with adding a package to my initial service they then took money out of my account before I received the additional service, and before I signed for my additional service. I was told I wouldn’t be charged for any service until after I receive service, but somehow I was charged anyway. After making my first review about this company a guy called me about it he then asked me to write a better review and they’ll refund me half my money 😂😂 I did not write a better review because the guy never sent a single email confirming anything we spoke about which I was expecting but at the same time I wasn’t I felt he was just on bull crap too I knew what would happen they would keep my money and my business and only because my brother is paralyzed I did complain but when I went to reschedule my services today I went off because in the past I was told the $300 they took was a one time fee so today Justin the “corporate manager” proceeds to tell me that the $300 is a “one time fee a month” first off no ONE TIME FEE means you’ll be charged monthly that’s a whole recurring charge I was never informed this nor did I sign an agreement stating this he claimed I did and when I had him send me the agreement it wasn’t even my signature I thought this company gave me a bad taste before I could vomit at this point I’m disgusted I have been lied to several times by this company and at this point I’m waiting for a manager to contact me and I plan to switch to a different company I do not recommend this company to anybody this is only a portion of the situation all I wanted was my services to be rescheduled but lies after lies after lies with Justin today and the other reps in the past just did it for me I can’t with edge pest control anymore AND I DO NOT RECOMMEND THEM TO ANYONE

If I could go with zero stars I would have. The salesman that came to our door was nice and friendly but I feel misslead us. The contract was not written up correctly and now we are stuck with a service we aren't happy with. The service to get rid of the gophers was not written up as we wanted and when we called the company they said the salesman only sold the basic service and that the gopher service was an extra $150 dollars. The hidden cost that we were told was in the price was not covered. When our basic service is up that we bought we will not be using edge again.

Thanks for your professionalism! On time, and great follow up.

Very happy with my first service. They arrived during their scheduled time. Luis was very knowledgeable and explained the whole process to me before he started. I look forward to being rid of our spiders and wasps.

Great experience! Very professional! Kye R, the serviceman, was thorough, kind, and very explanatory. We are glad to be rid of the wasps and spiders that like to hang out around our house!!

Dillon was a great salesman. Personable and humorous too! Luis was friendly and down to earth, safely applying the pest control solution. I'm looking forward to reducing the spiders in my house! Thank you!

very prompt, efficient and complete. Great service!

Matt was very friendly, professional and extremely efficient. He was thorough with explaining the service and setting our expectations. Thank you for prompt and friendly service Matt!!!

My technician was awesome. Very polite, professional, and thorough. We have used other pest services before, but Edge is by far the best. Thank you for taking care of my home.

Outstanding customer service and technicians are always friendly and reliable!

The man was on time and answered all my questions did a complete job. What I like is that they guarantee their service 100% and will come out without charge if there is any insect found before the next service date. I would recommend them to anybody that had a problem. The one thing is I forgot to ask for a buisness card but I will when they come back in thirty days

Very friendly, prompt and informative. Great service!

We’ve used Edge close to a year. We live in a rural area, so pests were the norm. Not any more! We see few spiders now which had been an issue for years. The technicians are always knowledgeable, courteous, and professional. I highly recommend.

We’ve been with edge a few months and so far, excellent service and no insects bothering us.

Experienced, very professional and knowledgeable staff who are, without asking, go the extra mile to ensure we are "pest" free!

Great work. Already busted some rodents! Nak was very helpful and quick.. Cheers

I just contracted with Edge this month and my experience has been great. Very professional, technician was knowledgeable and explained all services performed.

Just serviced my home. Very professional and courteous.

All around good service. The technician showed up within a few hours of my call. All my questions were answered.

Great service, the technicians are very friendly and knowledgeable,

Reply from Edge

Apr 22, 2020

Thank you so much for your feedback, Fabiola! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialist, Peter. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out!

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Great customer service, fast responses, and great services. Travis and Chase were very thorough and took care of all of our pest needs in a very professional manner. I’d recommend Edge Pest to anyone! Thanks! -Melanie & Dave

They were great and kid/pet safe my home domt even smell.

They were polite, considerate, professional and thorough. Compared to the last service provider, I’m now paying less and getting more. Great Company!

It's been 1 month and no more rodents have come into the house because Edge addresses the issue at the source. They've made homes outside and the first 2 weeks there had been a lot of activity under the house where they set bait stations, and on week 4 the activity is not gone yet, but considerably less. They even went out of their way to address a wasp nest in our bird house so once cleaned out, the birds should return!

Reply from Edge

Apr 22, 2020

Thank you so much for your feedback, Jules! We are so thankful that we have the opportunity to take care of your home. Please do not hesitate to call for a free re-service should the pest start to be a little too persistent. Feel free to give us a call at 866-529-0864 if there are any questions or concerns you have!

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So far so good, he was polite and sprayed every inch of my house, inside and out. Now I just need the critters to stay out, thanks again.

Always super polite, and very efficient.

We’ve been having Edge take care of our property for almost 2 years. We have never had anything but great experiences. They are so polite, professional and thorough! Their products work great and do not harm our animals and are safe for our grandkids as well! We’ve moved twice, sold & purchased homes. When we first moved into our new home it was weeks away from our first service. I called because of bugs & spiders in our new home & they sent a kind young gentleman out that day! To make sure we were taken care of. We are very happy & impressed with the level of great service and recommend to our friends & family. Edge goes above & beyond the other companies we’ve used and we will stick with them. Sandra & Mel

Very professional, very knowledgeable. I felt he gave my house the individual assessment and attention needed for us specifically

Dominique did an awesome Job. Very knowledgable about the product and very professional and courteous toward my home.

We bought a house 3 years ago in a heavily wooded area and there were so many spiders everywhere (both my kids got bit the first night we slept in the house). We tried 2 other vendors before Edge to help us get rid of them. And neither could get it under control. When we called Edge - they were able to get out quickly and took care of that initial spider issue. We use them for ongoing maintenance on a QRT'ly basis and have never had another spider issue. They are super communicative and friendly - and what they do works. Would highly recommend them.

PROs: The technician I spoke with on the phone and a different one that visited my house were professional, knowledgeable and very helpful. They could not identify the specific issue we were having but provided a broad-based application to kill a variety of pests. The technician was clean and very meticulous. CONs: Contracting was a little confusing. I thought I signed online to one agreement but the technician presented one on a tablet when he arrived. I did not take the time to read through the whole thing, so I am not exactly sure what term I am obligated to. They are not cheap, to the contrary, but they appear to do good work and stand behind their service. I do not like the upselling that pretends to be customer service follow-up though.

Very professional and great customer relations

We found a mouse in our kitchen late on a Friday night. I called Edge, and the rep I spoke with on the phone was incredibly helpful and friendly. He was able to schedule a technician to come out the next day. The Tech, Chase, was also incredibly helpful and friendly. He arrived on time (the appointment was scheduled for the 12pm - 4pm window, and Chase arrived right at 2pm. He also called about 45 minutes in advance to make sure we knew he was coming, and would be home). He inspected both the inside and outside of our house, including a large crawl space under the house, explained everything he was doing, and how the process would work for the remainder of our contract. 10/10 hope to work with Chase again.

Customer service was great from speaking to the first person through getting the service done. Came out same day and did a great job and I appreciated them explaining everything to me.

I have been going through the impossible with this company. Everytime I speak with customer service they all claim they are going to help me. Please do not EVER give these people your bank info. They will deduct money with out authorization even after me speaking to numerous customer service and them claiming to have set up a payment plan they still continue to take out money that was not agreed upon. They made me over draft taken out money numerous amount of times in 5 days. Their liars and horrible customer service. I hope this review helps someone else not to go through what i have went through.

My experience with Edge started with a telephone call that turned out to be the best call I made during my multiple months looking to secure an honest and competent pest control service. My initial contact was with Tyler, a sales associate and/or manager with Edge. As a hard to please consumer I was completely disarmed by Tyler's knowledge of the pest control industry. He explained the step by step process beginning with what product they use, what to expect from the service agents assigned to my home and a cost effective program that fit my budget! Trey, my on site professional, exhibited confidence, knowledge and professionalism, all essential characteristics I expect from a person or company providing sensitive service that could potentially harm my family or home. Thank you Tyler and Trey!

Overall happy. People behind the phones.... hmmm. Sometimes kinda rude and insulting especially the last one I talked to!! Most Of the technicians are great. Had one that was ‘training ‘ another. And I was trying to show them the inside areas that needed to be treated and the trainer just kept talking like he was trying to distract me Didn’t appreciate that.

Our service guy was great and explained everything well.

They can't get us scheduled correctly. I have asked time and again for them to contact us to be sure we are home so that both the inside and the outside can be serviced. I don't know why this is so difficult.

This is the best company!! They do such a great job of communicating when they come to do your service!! Montavius was awesome he let me know what was going on on our property as far as activity with the rodent boxes!! I highly recommend Edge to anyone!!!

Great customer service. Seeing results quickly

Reply from Edge

Apr 22, 2020

It's our pleasure Stephanie! Thank you so much for allowing us to take care of your home. Please feel free to give us a call at 866-529-0864 if there is anything else that we can do to make sure you are taken care of!

Thus far we’ve had a great experience! The first cleaning/inspection went very smooth and they covered all areas of the home and yard/fence. Great customer service!

The service, as usual was outstanding HOWEVER - please give the technicians a COMPANY PHONE. For 4 years as a customer, when they call using their personal phone, I do not answer since we do not recognize the caller or state ID . As a minimum , program the Techs phone to show the company name.

Great service, great prices that can’t be beat.

Impressive service- very comprehensive and the tech was so professional and friendly!

The company had kept their word on the price and the reps were very professional in person and over the phone. I'm just hoping the spray works.

They do a great job every time. Recommend them highly

After calling a number of pest control companies, finally found Edge to help with my vole issue. Most other companies said they don't work re: voles. Just came the 2nd time, and refilled bait boxes. Hope they will go away! ()ther voles)

Reply from Edge

Apr 22, 2020

Thank you so much for your feedback! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialists. Your wellbeing and protection from pests are our top priority. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out with!

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