Edge

Called about a rodent in my walls and they gave me the run around until I realized they were signing me up for a service plan. I told them I wasn't interested and they told me they wouldn't come out and help me. They then called me two more times trying to sell me on a service plan.

The idea sounded great and at first they did a great job. But like most pest control companies we ended up with very little done each visit. And almost impossible to get them to spray inside.

We liked their pitch and it sounded great. Like spraying under the eaves and around the yard. But not what we received and had to ask for multiple visits to really get all the bugs. It was frustrating as they promised to get all the bugs in the first couple services.

Edge has done some great stuff in the past but recently seems like the quality has gone down.

I have used Edge and I think they were very professional and did a great job protecting my home. The customer service was always very helpful.

Good pest control company. Efficient and easy to work with. The bugs were gone in a very timely manner

I am not a fan of door to door soliciting that this company does in my neighborhood. Their sales people were a little pushy.

One of their sales men came to our door (with a do not solicit sign in plain view). I let him give me his prices but you had to sign up for a year commitment so we passed.

Great company with quality products and services. Spoke with their rep for 15 minutes and got many insightful ideas.

I wanted to just have one treatment at my house, but they were pushy to get me to buy a whole package. They didn't allow single treatments, so I didn't buy at all.

Cheater. Not telling the real price before we signed up with them. They told us there would be one regular service every three month and each cost about $140. And there would be one "follow up" service 4 weeks after initial service. But they didn't tell us the this "follow up" also cost $140. Misbehavior of sales man. When the sales man came to my home, he shows us the map of our neighborhood and a list of their customer name, address and service time. This certainly leaks the privacy information of residents living their.

They overcharge and under deliver and will be incredibly rude about it. We hired them to get rid of some moths and they never did. We called time and again and they refused to try anything different. They just send over someone who doesn't know squat about bugs to spray their same stuff they do for everyone. If it doesn't work for you, they're all out of ideas. After they fail you, don't take their offer of "free" service. They charge for it! Not exactly free, right?

We have had multiple services from Edge and have always been happy with it. The price is very competitive and the service people are great to work with.

Reply from Edge

May 17, 2019

Thanks for your thoughts, Lori! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

After having a terrible experience with another pest control company I was pleasantly surprised with Edge. Their prices are awesome and their technicians are amazing and nice!

Reply from Edge

May 16, 2019

Thanks for your thoughts, Craig! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Edge has been great for our pest control needs. We live next to a field and have a big problem with spiders and crickets. Edge has done a great job at an affordable price to make those issues almost go away completely.

Reply from Edge

May 15, 2019

Thanks for your thoughts, Dean! If there is ever anything more, we can do for you, please just let us know. We are always happy to help.

Best pest control company I have ever used. Edge not only did what they said they would, they actually did an additional service at no cost because of the situation we were facing. The technician was very nice and they called to let me know exactly what time they would be there. If you are looking for a pest control service you owe it to yourself to look into Edge.

The initial sales interaction with Edge was quick and extremely efficient, they had me signed up without any hassle. I appreciated that they were willing to come out between the scheduled sprays and do free-of-charge sprays when we had unexpected ants. I especially liked that the pest problem was eliminated within the prescribed time.

Reply from Edge

May 15, 2019

Thanks for your thoughts, Nancy! If there is ever anything more, we can do for you, please just let us know. We are always happy to help.

They are very professional and always asks if there are any problems such as spiders, mice, wasps, etc. If we are unhappy or notice something they need to treat, they are usually there within 48 hours.

Reply from Edge

Feb 14, 2019

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know.

I didn't like the service that we received, I felt like I never noticed a difference even after they came and sprayed. They were expensive. I wouldn't recommend them.

Edge offered a good service and helped get rid of my black widow problem, but I felt like they were overpriced for their services. Their customer service was good and they helped close my account ( after trying to offer me several other options to keep account open).

Awesome Pet Control Service! Every aspect of the process was great to deal with. The pricing was great for the amount of service they did. The tech was awesome and polite. Great company top to bottom.

Reply from Edge

Feb 08, 2019

Thanks for your thoughts, Brody! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help. 

Last year I switched pest control company's to Edge due to poor customer service of the other company. It was the BEST decision and i have never had better customer service or been happier with a pest control company.

Reply from Edge

Jan 09, 2019

Thanks for your thoughts, Madalyn! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

They're a little pricey, but honestly we don't see many spiders in the house very often since we've had Edge coming out monthly. If we do see any critters inside, Edge is really quick to come out and spray again.

Reply from Edge

Dec 12, 2018

Thanks for your thoughts, Ty! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

My family has hired edge multiple times and we are always pleased! They always show up on time, get there work done quick and they are very reasonably priced! Not to mention we rarely have any pest problems after they come!

Reply from Edge

Dec 07, 2018

Thanks for your thoughts! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

I am a current customer of Edge and have loved their service. They are always prompt and courteous. I value their service and highly recommend them!

Reply from Edge

Dec 07, 2018

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

DO NOT HIRE THIS COMPANY!!!! Edge was hired for rodent control only. I signed a 1 year contract with them. Their service consisted of sending out a technician to place regular wooden mouse traps in the house and a bait station outside. I was under the impression they were going to do much more. They charged over $100 per month for something I could have done for $15 and 10 mins of my time every month. When I tried to cancel my service they charged me for 50% of the remaining service. WHAT A JOKE!!!! This company is a RIPOFF stay far away!!!!

Reply from Edge

Dec 07, 2018

We apologize for your experience, Mike. We are always looking for ways to improve. We strive to make things as clear as possible. That's why we train our sales reps to reiterate multiple times the length our customers are signing up for. Certain discounts are available for longer lengths of agreements, like the one you have. We also send you everything you signed and make sure you watched our welcome video. We want to be as transparent as possible. Just so you know, we only use the best products on the market and as a result, we tend to flush out untouched nests inside your home. This can cause an increase in visible activity but we assure you that that is our product working. You will see a decrease in activity. Some nests take longer than others but we will always keep coming back until you are completely taken care of.

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I have mixed feelings about this company. On the one hand, I was a long time customer. I was paying a lot for treatment but it seemed to be working as long as I had the house treated inside and out and often. I had some problems trying to cancel my service but it has all been resolved with their corporate customer service. I am satisfied with how it turned out.

Reply from Edge

Nov 16, 2018

Thanks for your review, Stephanie! If there is ever anything more we can do for you, please just let us know. We are always happy to help.

I contacted this company because they said they used products that are not lethal to other animals. After some confusion with the contract, the company did respond. My suggestion is to clearly explain the contract at time of purchase. The business manager's response to another customer's complaint says: "we are always very thorough about the sign-up process. We go over the agreement with you, have you sign it, and send you copies of everything. There are four different sections that we go over, and each explains the servicing and scheduling." That is a total lie. No one went over the agreement, no one explained, no one sent me a copy.

Reply from Edge

Oct 16, 2018

Sherry, we apologize for your experience. We strive to make every interaction with us a positive one. It is part of the protocol to send you a copy of your agreement right after the sign-up process is complete. We apologize if this did not happen. Sometimes it can get stuck in a spam or trash folder. We'd be more than happy to make sure you receive a copy. Please feel free to give us a call at 866-529-0864. We are always happy to help!

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Service was regular. Response to additional service requests was prompt. Cost seemed a little high.

Reply from Edge

Oct 16, 2018

Thanks for your thoughts, Steve! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Very good company. They got rid of our voles and our box elder bugs. They were always careful. They also got rid of multiple wasps in high places

Reply from Edge

Oct 16, 2018

Thank you for sharing your experience with us, Marci! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

I just started using Edge this summer and have loved their service. They are professional and do a great job.

Reply from Edge

Aug 30, 2018

Thank you for sharing your experience with us, Kim! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

A company you can trust. Great service and they do what they say they will.

Reply from Edge

Aug 30, 2018

Thanks for your thoughts, Jason! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Salesman was kind of pushy and bagged on every other pest control company. Should have explained more about what made them better rather than bashing other companies.

Very professional, willing to come back for touch up sprays when requested

Reply from Edge

Aug 27, 2018

Thanks for your thoughts, Dave! If there is ever anything more we can do for you, please just let us know. We are always happy to help.

I had a good experience with Edge Pest Control. I love the guarantee that they will come back in between services for free if there are any issues that they don't catch while there for your service call. I have noticed a significant decrease in the amount of bugs we have seen in the house and even outside, especially wasps which I didn't even realize had a couple nests outside.

Reply from Edge

Aug 27, 2018

Thank you for sharing your experience with us, Lesa! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

We like edge pest control. They are very attentive and do a good job of getting the spots where we have seen bugs. We have had to call to have them come back a time or two before the scheduled date to take care of certain problem areas and they always do a great job and I love that they’ll come back as many times as you need to for free!

Reply from Edge

Aug 23, 2018

Thank you for sharing your experience with us, Kyrstin! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

Good company and good price. We still have a few bugs though.

Reply from Edge

Aug 23, 2018

Thanks for your thoughts, Nik! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Make sure you understand they have a cancellation fee! Tried to make my case that we had been customers for over 3 years. Husband wants to do it himself. Wanted them to waive the fee or part of it. No go! They lost a return customer!

Reply from Edge

Aug 23, 2018

We apologize for the confusion, Diana. We strive to make things as clear as possible. That's why we train our sales reps to reiterate multiple times the length our customers are signing up for. Certain discounts are available for longer lengths of agreements, like the one you have. We also send you everything you signed and make sure you watched our welcome video. We want to be as transparent as possible. Again, we apologize for any frustrations. If there is anything more we can do in servicing your home, please let us know. We thank you for your time and wish you the best!

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They have poor customer service and try to lock you into a contract.

Reply from Edge

Jun 19, 2018

Matthew, we apologize for your experience. We strive to make every interaction with us a positive one. Now, we are having a hard time finding your account just based off of your name, so please give us a call at 382-352-8932. We would love to learn more about what happened and see what we can do to make things better for you. Thanks!

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I like that these guys are natural, but dont' love the idea of killing every insect in my yard. I'd rather introduce natural predators to the noxious bugs

The stuff they spray against ants and spiders really works: great quality and result, timely service, courteous employees.

Reply from Edge

May 22, 2018

Thanks for your thoughts, Natalia! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

After seeing more ants, from previous visit. Edge came back out and did more spraying, very pleased with the technician.

Reply from Edge

May 22, 2018

Thank you for sharing your experience with us, Joanne! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

Edge is the best! They are extremely knowledgeable and answered all of my questions. Edge does their job efficiently and neatly! And I do not even have to be home! I highly recommend Edge!

Reply from Edge

May 22, 2018

Thanks for your thoughts, Liz! If there is ever anything more we can do for you, please just let us know. We are always happy to help.

Edge sprays our yard quarterly and have always been available to come back out in between treatments if needed.

Reply from Edge

May 22, 2018

Thank you for sharing your experience with us, Cynthia! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

3 yrs with Edge. Service has been OK. Have to call for AM or PM preference to insure inside is done, otherwise skipped. First year include granular or liquid treatment to yard. Now considered an extra but cost did not change. Insects reappear occasionally as next treatment is due. Techs are friendly.

Reply from Edge

May 22, 2018

Thanks for your thoughts, Ron! If there is ever anything more we can do for you, please just let us know. We hope to continue servicing your home well enough to earn a better rating and review from you in the future. We are always happy to help.

they are great, they come do the work and we are on a billing plan so we do not have to stress about wondering if we have the money up front or not.

Reply from Edge

May 14, 2018

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

Caring customer service. Answered my questions without hesitation.

Reply from Edge

Apr 20, 2018

Thank you for sharing your experience with us, Kan Kun Restaurant! We love feedback from our customers. We're always happy to help. If there is ever anything more we can do for you, please just let us know.

Was gone when service provided. Can only guess that it was done properly as has been before.

Reply from Edge

Apr 20, 2018

Thanks for your review, Dwaine! If there is ever anything more we can do for you, please just let us know. We are always happy to help.

Just happy with the reminder phone calls about service, easy billing and very very nice and thorough technicians.

Reply from Edge

Apr 20, 2018

Thanks for your thoughts, Michele! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Service technician was very knowledgeable and friendly

Reply from Edge

Apr 20, 2018

Thanks for sharing your thoughts with us, Carrie! If there is ever anything more we can do for you, please just let us know. We are always happy to help.