Name: Saela
Rating: 4.5

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jtorres0910 Chicago, IL

I have been going through the impossible with this company. Everytime I speak with customer service they all claim they are going to help me. Please do not EVER give these people your bank info. They will deduct money with out authorization even after me speaking to numerous customer service and them claiming to have set up a payment plan they still continue to take out money that was not agreed upon. They made me over draft taken out money numerous amount of times in 5 days. Their liars and horrible customer service. I hope this review helps someone else not to go through what i have went through.

4 years ago Edited September 14, 2021

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Dave Kansas City, MO

Had Daniel out for my second treatment. He did an amazing job. Answered all my questions and concerns. Treatment was inside and outside. Advised me of the exterior leaf and dead plant removal to keep bug's out.

4 years ago

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Robert & Jill Mueller Kansas City, KS

Our technician was very knowledgeable, professional and friendly. He came the same day we called and took his time explaining everything he was doing. Very pleased!

4 years ago

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Brian Mullis Williamsburg, NM

Great service. I called this morning and a couple hours later I had a tech at my door. Dylan went into great detail, He has great customer service and very acknowledgeable.

4 years ago

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Janel K Oswego, IL

Haven’t seen a solution to my mole problem after paying $300. I believe I have given them enough time to prove themselves. They have not caught 1 mole dispute have 5 traps set in my yard. I don’t think they really know why they are doing. The 80 year old woman nextdoor is catching more on her own than Edge is catching in my yard! If anything, my mole problem is worse. They come out, “set the trap,” and then when I go out and check, only 2/5 traps are actually set. The moles are now moving up by my house and other structures on my property....but I’m locked in to that contract. Won’t be returning after it is up.

4 years ago

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LaTieshea Lambert Chicago, IL

After trying Orkin and Terminix, Edge is the BEST hands down! Our technician was very thorough, professional and knowledgeable. We will definitely keep our service.

4 years ago

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Stephanie Levert Aurora, CO

I have used Edge for several years. They are professional & always do a good job. I had a rat problem & they took care of that quickly. I am very happy with their service.

4 years ago

Reply from Saela

Thank you so much for your feedback Stephanie! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialists. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help with!

Apr. 27th, 2020

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darthmatt Arvada, CO

Amazing and prompt service. Extremely professional and took no time at all. Technician had gloves and masks which in this time was much appreciated.

4 years ago

Reply from Saela

Thank you so much for your feedback Matt! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialists. Your wellbeing and protection from pests is our top priority. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out with!

Apr. 22nd, 2020

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MaggieMegs Ottawa, IL

The Edge technician was very thorough during our service appointment today and treated all areas of concern to us. We are very pleased with his attention to detail.

4 years ago

Reply from Saela

Thank you so much for your feedback Maggie! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialist. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out!

Apr. 22nd, 2020

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Paula Diaz Independence, MO

My Edge service today was great. Daniel was polite, educated and very thorough. They also really take care of their customers. Thanks for another great service.

4 years ago

Reply from Saela

Thank you so much for your feedback, Paula We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialist, Daniel. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns!

Apr. 22nd, 2020

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Debbie Blue Springs, MO

Cannot think of anything that I dislike about this Edge. They arrive when they say they will, answer all my questions. Offer coupons!! Overall service is excellent.

4 years ago

Reply from Saela

Thank you so much for your feedback, Debbie! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialists. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help out!

Apr. 22nd, 2020

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Charlie McCoy Tacoma, WA

We were invaded with ants. My neighbor recommended Edge. Called them and they came out within 2 hours, the same day day as the invasion. Great job!

4 years ago

Reply from Saela

It's our pleasure! Thank you so much for allowing us to take care of your home. Please feel free to give us a call at 866-529-0864 if there is anything else that we can do to make sure you are taken care of!

Apr. 22nd, 2020

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Monica Calderon Kansas City, KS

Our residential service was pretty good. They worked with me with pre serving paperwork. Miguel did well indoors as well the outside. Looking forward to continue services.

4 years ago

Reply from Saela

It's our pleasure! Thank you so much for allowing us to take care of your home. Please feel free to give us a call at 866-529-0864 if there is anything else that we can do to make sure you are taken care of!

Apr. 22nd, 2020

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Meghann Delaplaine Seattle, WA

Excellent! Always arrive on time. Are considerate of other people and their time. Environmentally friendly and put customers first. Thank you Edge!

4 years ago

Reply from Saela

Thank you so much for your feedback! We love hearing things are going well and will be sure to pass the praise along to our wonderful service specialists. Please let us know if there is anything more we can do to take care of your home. Feel free to give us a call at 866-529-0864 should you have any questions or concerns we can help with!

Apr. 22nd, 2020

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Jennie Samuels Homewood, IL

Thank you for a job well done! Very courteous, You guys did a very superb job in your techniques of getting it done. Looking forward for the next time. Thank you!

4 years ago

Reply from Saela

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

Apr. 22nd, 2020

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ESHEJH Kuna, ID

Came on time. Did a great job. This was my 3rd service. Edge made a big difference in turning my yard green last year. Look forward to our next service.

4 years ago

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Mark Tomack Enumclaw, WA

Cody was very professional and friendly. He explained in detail the service that was provided. I thank you for continuing to do your services during this challenging time.

4 years ago

Reply from Saela

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

Apr. 22nd, 2020

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Walter Jackson Lake Stevens, WA

They call before showing up, they explain the service they are performing and then they report what they did and found. Totally fulfilled my expectations.

4 years ago

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Diane Neureuther Huntley, IL

Still not sold on the mole situation. Have heard different stories from various servicemen that have been out here. Again, need to have all on the same page. Only mole caught was by my dog and I am paying $200+ for not sure what.

4 years ago

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Grace Fu Denver, CO

Edge is NOT a real pest control company, as all they want is to take your money and charge your credit card a monthly subscription which is impossible to cancel. They continually asked me how they could "earn my business" after trying to charge me over $200 for a 19 minute inspection, which only consisted of using a flashlight in the corners of my room and under my sink. Even after finding no evidence of mice, they tried to sell me other services I did not want or need. On the phone, they said the first service would be $89, but tried to charge me over $200, claiming that I had agreed to it on the phone. Every time I called, they said they had to listen to the recording and then claimed that I had agreed to the price. When I asked for the recording, they said they had to talk to IT and to this day I still do not have a copy of the recording where they say I agreed to the $204 price instead of the $89 price. In addition, they try to charge a monthly fee that is impossible to cancel, based on other reviews, which I wish I had read before agreeing to their services. Stay away from this fraudulent company which is is a scam and should be shut down! This is NOT the way to do business!!!! They do not care about their customers at all and only care about signing them onto the monthly service, which I am guessing the sales people get some sort of bonus for as they continually tried to use scare tactics saying that my house would be infested with hundreds of mice if I did not use their services. I would give negative stars if I could.

4 years ago

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Joe

Great service. They always call ahead to let you know the scheduled service date & time. Very prompt & thorough service. Very pleased with there guarantee too

6 years ago

Reply from Saela

Thanks for your review, Joe! If there is ever anything more we can do for you, please just let us know. We are always happy to help.

Apr. 19th, 2018

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Jessie Hurayt Hillsboro, OR

Love it, because two weeks ago we had quality service and we saw little ants in kitchen, Edge pest control came right back to treat again with no charge...

6 years ago

Reply from Saela

Thanks for your thoughts, Jessie! If there is ever anything more we can do for you, please just let us know. We are always happy to help.

Apr. 18th, 2018

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Jennifer Santschi Joliet, IL

I don’t need to be home and they give me a full report when they finish. I haven’t seen any bugs in or around our house since we began last fall. Love this service!

6 years ago

Reply from Saela

Thanks for sharing your thoughts with us, Jennifer! If there is ever anything more we can do for you, please just let us know. We are always happy to help.

Apr. 13th, 2018

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Ron Independence, MO

3 yrs with Edge. Service has been OK. Have to call for AM or PM preference to insure inside is done, otherwise skipped. First year include granular or liquid treatment to yard. Now considered an extra but cost did not change. Insects reappear occasionally as next treatment is due. Techs are friendly.

6 years ago

Reply from Saela

Thanks for your thoughts, Ron! If there is ever anything more we can do for you, please just let us know. We hope to continue servicing your home well enough to earn a better rating and review from you in the future. We are always happy to help.

May. 22nd, 2018

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Danilo Cancio Auburn, WA

We are satisfied with their timely service and prompt response. They make sure they do everything that needs to be done. Their price is affordable too.

6 years ago

Reply from Saela

Thanks for your thoughts, Danilo! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Apr. 13th, 2018

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Carol Gresham, OR

He arrived in a timely manner, was respected of home by using booties. He did everything that was required and so far we our pleased with the service that they have provided.

6 years ago

Reply from Saela

Thanks for your thoughts, Carol! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Apr. 11th, 2018

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Nicole Jones Sandy, UT

We've used Edge Pest Control for the past 4 years and are very impressed with the level of service they provide. They come quarterly but will come more in-between services if we need it, and at no added charge!

4 years ago

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mccandless24 Kaysville, UT

We would really prefer to find a pest control business that did not make you sign a contract. Edge was satisfactory the treatment seemed to keep most insects/bugs away but I did not really like being locked in for a year. I was able to find a cheaper option and have seen the same results. Not a bad option but is more on the expensive side from what I have found.

4 years ago

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Craig Orem, UT

After having a terrible experience with another pest control company I was pleasantly surprised with Edge. Their prices are awesome and their technicians are amazing and nice!

5 years ago

Reply from Saela

Thanks for your thoughts, Craig! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

May. 16th, 2019

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Dean Ogden, UT

Edge has been great for our pest control needs. We live next to a field and have a big problem with spiders and crickets. Edge has done a great job at an affordable price to make those issues almost go away completely.

5 years ago

Reply from Saela

Thanks for your thoughts, Dean! If there is ever anything more, we can do for you, please just let us know. We are always happy to help.

May. 15th, 2019

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Brody B Orem, UT

Awesome Pet Control Service! Every aspect of the process was great to deal with. The pricing was great for the amount of service they did. The tech was awesome and polite. Great company top to bottom.

5 years ago

Reply from Saela

Thanks for your thoughts, Brody! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Feb. 8th, 2019

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Madalyn Johnson Provo, UT

Last year I switched pest control company's to Edge due to poor customer service of the other company. It was the BEST decision and i have never had better customer service or been happier with a pest control company.

5 years ago

Reply from Saela

Thanks for your thoughts, Madalyn! Remember, we will come back out for free as many times as you need
to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Jan. 9th, 2019

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Ryan American Fork, UT

My family has hired edge multiple times and we are always pleased! They always show up on time, get there work done quick and they are very reasonably priced! Not to mention we rarely have any pest problems after they come!

5 years ago

Reply from Saela

Thanks for your thoughts! Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Dec. 7th, 2018

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Thomas Zarley Shorewood, IL

You cannot trust these people. They guaranteed me that they would get rid of my vol issue. Not only did they not get rid of it, it is SIGNIFICANTLY worse than it was b4 they came out. My entire front yard has been destroyed. Now I have to get a landscaper to come out and fix it. It's going to cost my thousands of dollars. And worse yet, they simply DO NOT CARE.

1 year ago

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Enrique Jaimes Tlalnepantla, MEX

Absolutely horrendous service. The always charge me for services they don't perform. Every service I get the bill but no one comes to my home, they don't request any authorization from me and the just charge mi card. Right not they are bugging me with a payment for a service they never did, ridiculous. I am not paying until they perform the service. Stay away from this company at lease in the Seattle Area, they really suck.

2 years ago

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William Mullin Lake Oswego, OR

Repeatedly failed to address rat problem. Insisted on charging $120 for a non-requested "standard" service after doing nothing to address rodent request. Said rodent request was placed well in advance of "standard" service, leaving me as a thoroughly dissatisfied customer. Clearly Edge is not committed to customer satisfaction DO NOT USE THIS COMPANY

3 years ago

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helen seltzer Sandy, UT

After 7 months of payments, complaints. I have bugs.... many bugs. When I complained the customer service person kept to his script and would not let me speak to a supervisor. I paid 400 dollars to terminate early. We agreed that the termination would in fact note my complaints so I could follow up. So if any of you have a 1000 dollars to throw at people who sell to the house and complete none of their promises. We have local companies that are so much better. Will share bills and pictures of bugs on request. Oh and the mice still roam free.

4 years ago

Reply from Saela

Thank you for your feedback and for letting us know about this experience. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please feel free to reach out to us at 866-529-8064 and we would love to help take care of you. Thank you.

Nov. 10th, 2020

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Shante Reeder Ogden, UT

Quick to respond, quick to treat, and great results. We have used them for just over 5 years and don't see ourselves switching any time soon!

4 years ago

Reply from Saela

Thank you for your review! We appreciate that feedback and are so glad to hear that everything is going well with your services. If there is ever anything more we can do for you, please give us a call at 866-529-0864. We are always happy to help!

Oct. 13th, 2020

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Larry Sorensen Magna, UT

If I could go with zero stars I would have. The salesman that came to our door was nice and friendly but I feel misslead us. The contract was not written up correctly and now we are stuck with a service we aren't happy with. The service to get rid of the gophers was not written up as we wanted and when we called the company they said the salesman only sold the basic service and that the gopher service was an extra $150 dollars. The hidden cost that we were told was in the price was not covered. When our basic service is up that we bought we will not be using edge again.

4 years ago

Reply from Saela

Thank you for your feedback and for letting us know about this experience. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please feel free to reach out to us at 866-529-8064 and we would love to help take care of you. Thank you.

Oct. 13th, 2020

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Laura Allton Dallas, TX

Experienced, very professional and knowledgeable staff who are, without asking, go the extra mile to ensure we are "pest" free!

4 years ago

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Cassy Johnson Chicago, IL

So far so good, he was polite and sprayed every inch of my house, inside and out. Now I just need the critters to stay out, thanks again.

4 years ago

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Victoria Hammond Kansas City, MO

Very professional, very knowledgeable. I felt he gave my house the individual assessment and attention needed for us specifically

4 years ago

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D Man Berwyn, IL

The company had kept their word on the price and the reps were very professional in person and over the phone. I'm just hoping the spray works.

4 years ago

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Joe Kansas City, MO

I did not feel pushed into signing up for the service. Both individuals here for the initial visit were extremely friendly and professional?

4 years ago

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Marlo Barnes Parker, CO

The guys explained everything to a T. When I had questions they had the answer. I just want to see if the product works.

4 years ago

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Barbara Boyer Kansas City, MO

We have been using Edge since 2014 and the service and professionalism has been excellent! We have never had to call them back for any issues!

4 years ago

Reply from Saela

Thank you for sharing your experience with us Barbara! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

May. 8th, 2020

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Cathy Brimley Riverton, UT

Really helpful and accommodating. Knowledgeable and offered good information to combat the problem we were having with bugs destroying our bushes.

4 years ago

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Linda Schaible Salem, OR

Very professional. Our first service. They were prompt and explained everything to our satisfaction. Feel made a good choice in pest control

4 years ago

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James Lasky Liberty, MO

Wish we could keep same technician every time (as originally promised). Kenny was very thorough today, and would like to see him as a regular.

4 years ago

Reply from Saela

Thank you for sharing your experience with us! We love feedback from our customers. We're always happy to help. If there is ever anything more, we can do for you, please just let us know at 866-529-0864. Thank you!

May. 8th, 2020

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Chekk Famous Chicago, IL

Great experience for a first time client. I’m always skeptical on the first encounter but they were very professional and knowledgeable.

4 years ago