Croach Logo

Croach

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7.8

Overall Score

LAST UPDATED: February 2nd, 2024

Croach® is a family run pest elimination and prevention service company. The pest control company focuses on providing homeowners with tailored pest management and long-term solutions. Croach knows that pests can cause extensive property damage as well as a number of illnesses. Croach's treatments are customized to its customers' needs and are eco-friendly.

Croach assures homeowners that they'll be pest free, so services are backed by a 100 percent re-treatment guarantee. Croach promises to take care of any stinging insects (bee, wasp), ant, spider, cockroach, bed bug, scorpion, and rodent problem or pest infestation. 

 

Croach also provides attic insulation and crawl space repair.

Read what other homeowners are saying about Croach (below).

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The Good

  • Re-Treatment Guarantee
  • Croach Pest Control Services
  • Additional Services
  • Extensive Blog
  • Career Opportunities

Re-Treatment Guarantee

Croach provides its customers with a 100 percent satisfaction guarantee. Croach promises to provide re-treatments until the pest problem is taken care of, free of charge. If the company can’t resolve the pest issue after two treatments, the customer will be refunded their last payment. Providing this service shows confidence in its pest control solutions and dedication to its customer's satisfaction.

Croach Pest Control Services

Croach states that pest exclusion is just as important as pest extermination. A licensed technician will find, identify, and customize a tailored strategy for each homeowner's needs. Croach covers a wide variety of common household pests:

  • Rat and Mouse Control
  • Wasp and Bee Control
  • Cockroach Control
  • Bed Bug Control
  • and more

Upon the free professional pest inspection, customers can expect these services:

  • A licensed technician will perform a thorough inspection of the property and discuss findings and potential problems
  • The exterminator will then customize a recommended treatment plan
  • Interior and exterior of the home are treated

One month after the initial service, Croach will return to provide these services:

  • Add another protective barrier to the outside of the property and apply exclusion methods
  • Break egg and reproduction cycles
  • Create a roadblock to prevent future infestations

After that, each regular pest control visit will include another inspection, exterior treatment (to create a liquid barrier), granulation, interior treatment, as well as de-webbing and wasp removal. 

Additional Services

Attic Insulation Services

Croach provides attic insulation services for the Seattle, Washington, communities. Many rodents and pests find their way into a home through the attic and will start destroying the attic insulation.

 These are some benefits customers can expect as a result of Croach’s Attic Insulation services:

  • Reduced costs to heat and cool the home
  • Superior fire resistance
  • Eco-friendly maintenance
  • Ability to maintain desired temps in the home
  • Alleviate the formation of dangerous ice dams
  • Pest control and prevention 

Crawl Space Insulation & Repair

Croach provides crawl space and repair services with pest control in mind, something that many other crawl space repair companies overlook. Croach technicians are skillfully trained in eliminating pest problems but also licensed and experienced in construction. Technicians can provide these services:

  • Identify and fix access openings
  • Repair damaged vent screens
  • Restore or replace crawl space doors and wells
  • Seal entry points and gaps around pipes exiting the home

Croach aims to create a safe, clean, and energy efficient space for all homeowners. 

Extensive Blog

Croach also provides an excellent blog with articles regarding different topics on pests and pest prevention. This can be a great place to become more informed and find some interesting and unique reading material on everything from roach and rodent control to stink bugs. This blog doesn't just cover the pests that Croach helps to remove but also provides articles on other pests and prevention.

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The Bad

  • Limited Service Locations
  • Undisclosed Information

Limited Service Locations

Croach is only available in four states. It is currently available in limited locations in Colorado, Washington, Idaho, and Oregon. This availability limits the customers who can use their services.

Undisclosed Information

While the job openings page lists the available positions, it fails to disclose salary, benefits, hours, or location information. This is often the first thing a job-seeker looks for, and not disclosing this information may indicate that it is not as competitive as the company suggests. 

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The Bottom Line

Croach offers the standard pest control services, and some unique specialty services as well, such as attic insulation and crawl space repair. The company's custom pest prevention program is backed a 100 percent re-treatment guarantee, which shows confidence in its services. 

However, Croach is only available to residents of Colorado, Washington, Idaho, and Oregon. Additionally, the specialty services are only available to residents in the Seattle, Washington, communities. Customers should double check that Croach services their area before choosing the company for their pest control needs. 

Croach encourages homeowners to call a customer service representative for questions or to set up a free home pest control inspection.

Read the Croach reviews to see what other homeowners are saying about this company. 

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Star Rating

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4.5

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171 Reviews

Review Breakdown

5 grade

76%

4 grade

15%

3 grade

2%

2 grade

0%

1 grade

7%

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Tom Salpietra

We’ve had Croach, new to Charlotte, since last year. The same technician, John B, always does a great job. He greets you with a smile upon arrival, asks if there’s anything needed beyond the normal Pest or Mosquito service, and then does his job. He provides feedback on all aspects of the home.

5 months ago

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Arlen Rojas Bothell, WA

This service does not work, I do not recommend it, it is terrible, I have had a bad experience, your liquids or products do not work, I have been doing it for three months and I still have ants, spiders, bees, insects. , I spoke to the manager Ashley and she was such a rude and despotic person with me, she gave a lousy customer service I would never recommend her services and they charge a lot of money it is a scam they want to charge me for canceling their services since they do not do their service well work and they forged my husband's signature so that we pay for a whole year

11 months ago

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Charllesanthony Duluth, GA

Reviewing Croach from Charlotte, NC. This company is a complete scam. I agreed to the 6-month contract that later became a 1 year contract without my consent. They came out and sprayed the home using some off brand product and never came back out. They continued to charge my account $50 dollars per month and force me to pay $200 to cancel on top of the additional $50 per month. Customer service was not helpful, and the account manager failed to be honored broken promises made by the door-to-door salesman. Fraud company stay around buy your own pest control from Lowes and don't deal with the stress.

1 year ago

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Tony Morrison Great Falls, SC

Excellent work. I had been exposed to bedbugs several times in the last year as I tried to help an uncle who is disabled. I tried to be careful to avoid bringing any home with me. Each time on returning home I changed in the garage, put my clothes in the dryer right away, and showered. However, I discovered a couple of bedbugs in my home about 10 days ago. My wife was very upset as we knew I could potentially bring this problem home with me. Croach sent an inspector, Ryan, to my home the next day. I had specifically requested Ryan as he had previously done an external treatment around my home for a spider infestation. I felt he had done excellent work before. He confirmed my fears, showed me how to inspect for bedbugs, and scheduled treatment. As before, Ryan was very informative and showed real concern for my problem. He took time to answer all of our questions. Over the past week, relying on his instructions, I did find about a dozen more bugs. Ryan was back at my home today to do the treatment. His work was thorough and efficient. Again, he took time to explain the process and expected outcomes. Ryan explained there will be a follow up inspection in a couple of weeks. He was able to help my wife have some confidence in the expected success of the treatment program. Thank you to Croach, and especially, to Ryan.

2 years ago

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shawne bradley San Francisco, CA

Great service, wonderful expertise, terrific prices

2 years ago

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Neely New York, NY

Happy with the services provided. They saved our house from cockroaches. The only thing I would change is to have the possibility to choose the time of service.

2 years ago

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Cecily Lehrfeld

They responded immediately to my call. They showed up exactly to the minute that they promised. Jonathan was polite, neat and very professional. He explained everything he was doing and wrote a full evaluation. We had a major mouse infestation. It has been less than a week and I do not see any evidence of the little critters. I highly recommend Jonathan and Croach. I definitely will continue using them. I really appreciated the knowledge that Jonathan shared so that I could be proactive in combatting future problems. Thank you

2 years ago

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Brandi Caveness Puyallup, WA

For those who’ve used Croach for pest control- have you had issues with billing department? They have charged us for extra services twice and have refused to make it right. I unfortunately want to let those who use them know that they should keep an eye out on their billing and watch for extra charges. Also if you cancel service with them, make sure not to let them on your property after the fact because they will keep charging you even if they tell you it’s a re-service (which is normally not a chargeable service) Very disappointed in their customer service 😢

2 years ago

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Mike Hamrick Townville, SC

I just had my home and dock on lake Hartwell treated by Croach . I was very pleased by the professional approach of Daniel the service provider. He did exactly what was discussed in the time frame promised. Come back to me when finished and explained exactly what all he did. I would and will recommend him and the Croach company to my neighbors and friends!!! Very pleased Mike Hamrick

2 years ago

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Sarah Shuler Payson, UT

Don't get fooled - this company is a total scam. Whatever they used didn't work and to cancel your account cost $200! It is a total rip off - don't get sucked in like I did by their friendly sales person! And the word amazing at the bottom of this review is put there be them NOT me and you can't remove it!

3 years ago

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Janet Vicario Seneca, SC

This is our first time using Croach Pest Control and we're very happy with the results and the terrific service we got from Daniel P. Daniel was helpful and generously explained his tasks and procedures. A delightful person to have at your home. Thanks so much.

3 years ago

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Studio G G Studios Morrisville, NC

Service was top knotch and very professional. But even better everyone I have met in the company works hard. I was impressed with Daniel, he took the time to explain what he was doing, and did a fantastic job around our house. I recommend their service!

3 years ago

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sandy cox Gaston, SC

Very professional answered all of my questions and my concerns. The tech that came out and treated my home his name was Kevin. Did an amazing job thank you so much

3 years ago

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James Wilker Elk, WA

Tommy M. arrives on time and does the job in good order, looks after my requirements.

3 years ago

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Andrea Speare Broomfield, CO

Always 5 star service..today I had Donovan F and he did the exterior. Unfortunately the interior couldn't be done but I called and they rescheduled it for me no problem. Thank you Andrea Speare

3 years ago

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Shaneika Byars United4Christ West Columbia, SC

We were very impressed with the tech Ralph M that came out to treat our home. He was very pleasant, friendly, and knowledgeable about or needs. We want him to treat our home moving forward! Shaneika

3 years ago

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George Lozier Puyallup, WA

I used Croach for two years and had good service. There was a bee hive they missed. I switched because their fees were too high.

3 years ago

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Kelly Hartwell Pasadena, TX

I have to say, I was very pleased with the service I received from Croach. I am very picky especially when it has to do with ANY type of pest in and around my home! When I first noticed a couple of ants in my bathroom, I called Croach immediately. They came out right away. The problem was nipped in the bud before it became a very serious problem. I keep a running plan in place so I am assured of no pest problem. Only during the normal times of the year, for Texas, when everyone sees a bug here and there, maybe looking for water or something, have I seen a roach. And I have a serious phobia of insects!! Believe me, if I am saying positive things about a service I’ve recently received, then you know that it is just that, a great service! Thank you, Croach! Kelly

4 years ago

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Debbie Stoll Seattle, WA

I am very concerned as 2 men cane onto my property unsolicited today. My husband watched them walk down the driveway and started touching things in our yard. He opened the window as they approached the porch and asked them what they were doing. They identified themselves as employees of CROACH doing door to door sales in our area. First of all we do not live in CROACH service area, secondly in Washington State we are still on stay at home orders and should not have door to door salepeople from any company in our yard at this time. Please stop sending salespeople out into neighborhoods to go door to door it is not in the best interest of public health and safety. Also don't send them to counties you do not service, you do not service our area and it is simply reckless to ignore the current guidelines in place statewide.

4 years ago

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Rob Mathis Molalla, OR

Great company and people. I wish at least 1 or 2 visits a year could be when I'm home.

4 years ago

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Robert Corvallis, OR

Always courteous and I think motivated to do a complete job!

4 years ago

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Roberta Hochreiter Bellingham, WA

Every 3 months, my home is inspected for pests and treated to prevent infestations.

4 years ago

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Karen Bow, WA

While fairly new customer, experience will CROACH has been great

4 years ago

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Sherry Budd Oak Harbor, WA

Very responsive to questions and concerns. Noticed when I had a serious problem and handled everything that needed to done to rectify and has followed up appropriately.

4 years ago

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Elizabeth Davis Spokane, WA

Our experience with Croach has been very positive -- they're consistently professional and pricing is competitive.

4 years ago

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Wayne Jackson Otis Orchards, WA

All has been well. Service Rep. is very accommodating.

4 years ago

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Joyce Hamrick

They are always good and I have already recommended them to another.

4 years ago

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Diane Rogers

All the service people who have come out have been thorough and courteous.

4 years ago

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Jeff Shelton

Their awesome, professional, on time. Have had their services 3 yrs

4 years ago

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Lynne

We asked them to come back after the first visit as we had more spider eggs. They responded quickly and took care of the problem.

4 years ago

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David

On Time, excellent service, great communication.

4 years ago

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Larry Scafati

Great Company to do business with. They are relioable and do a through job. If there is a poblem they will come back out and fix it. Since I have had their service I have no more mice, wasps or other critters to deal with.

4 years ago

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Guy Freeman

Excellent, Doug T my tec is always on time, polite and makes sure I'm totally happy before he leaves.

4 years ago

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Jamie Farman

We have had a great experience with Croach. They are responsive and have helped maintain the exterior of our home.

4 years ago

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Marie

We are very pleased with Croach Pest Control. We had a different one previously and didn't do a thorough job. Croach takes their time and checks everything. They offer more services than previous company for the same price. They could improve a little one their arrival times but if you contact them they will give you a more accurate time of arrival.

4 years ago

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G Jones

The technicians have been courteous and professional. The deceptive practice to hook you into a contract leaves something to be desired.

4 years ago

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Mark

Scheduling is done well with a visit every three months.

4 years ago

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Victor Vera

Make sure clients are home before starting the work, unless it was agreed to perform job without presence of client.

4 years ago

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David M. Blanding

Inspection and maintenance staff have been thorough, communicative and friendly. The charges seem too high for service once every two months that takes less than an hour to complete.

4 years ago

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Dawn Thompson Portland, OR

John M once again amazing services! We could not be more appreciative of his service! Outstanding employee!! Dennis and Dawn Thompson

4 years ago

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kirk

always on time.do good work.seem to care about work very careful .

4 years ago

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Reply from Croach

Thank you, Kirk, for taking the time to leave a positive review, and thank you for choosing Croach!

Mar. 12th, 2020

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Chris Laird Olympia, WA

Good service and the pricing is decent and fair

4 years ago

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Reply from Croach

Thank you Chris we appreciate your business!

Mar. 12th, 2020

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Diane Olympia, WA

Like the service. Had an issue with billing

4 years ago

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Reply from Croach

We apologize for the billing issues you encountered, please send me a private message if you haven't gotten the issue resolved.

Mar. 12th, 2020

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billie standifer

I've had no complaints about their work. my bug and spider population has been x

4 years ago

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Reply from Croach

Billie that's great to hear that your bug population is now under control!

Mar. 12th, 2020

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Kathy Blanch

Great company. Friendly Courteous technician. They do a great job every time they are out here.

4 years ago

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Reply from Croach

Kathy thank you for choosing Croach and recognizing your technician's hard work!

Mar. 12th, 2020

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Emilie Garcia

Excellent service, thorough, informative, all personnel in office and techs

4 years ago

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Reply from Croach

Emillie thank you for the kind words, we appreciate your business!

Mar. 12th, 2020

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Kira Khadem

On time, very fast, professional, and do all the work agreed on

4 years ago

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Reply from Croach

Kira, we are grateful for your business and look forward to serving you for many years to come!

Mar. 12th, 2020

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Bonnie Daybell

They are very thorough and send me a detailed report of all they did each visit

4 years ago

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Reply from Croach

Thank you, Bonnie, for taking the time to leave us a 5 star rating!

Mar. 12th, 2020

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Liz

They do a good job when they come out. However, the company does not consistently send out notification by email to let me know when they are coming out to spray. My communication preference is email.

4 years ago

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Reply from Croach

Hello Liz, will you please message me with your account information and I will make sure to notate your account that you are not always receiving the notifications, and it is important that you receive an email before your service. Thank you for choosing Croach!

Mar. 12th, 2020

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Barb Robillard

Good communication. Responsive to needs.

4 years ago

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Reply from Croach

Thank you Barb for the kind words, we are grateful for your business!

Mar. 12th, 2020