Critter Control Logo

Critter Control

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6.6

Overall Score

LAST UPDATED: March 19th, 2024

Critter Control was founded in 1983 by Kevin Clark, who had a new vision for animal control and wildlife removal: to consistently practice humane wildlife management. Critter Control handles all types of household pests but focuses on vertebrate pests such as squirrels, raccoons, rats, and a variety of birds. Its service focuses on eliminating animals, preventing future damage and repairing the existing damage.

Critter Control has determined standards of excellence in animal pest control, and the company upholds these standards with its professional staff of biologists, zoologists, animal control officers, and anti-cruelty personnel.

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The Good

  • CritterSafe & Services Performed
  • Wildlife Management
  • Preventative Measures
  • Attic Insulation and T.A.P Pest Control Insulation
  • Financing Options

CritterSafe & Services Performed

Critter Control has introduced CritterSafe that offers an even more humane wildlife management option. CritterSafe offers non-lethal animal removal services, no-trap animal control, wildlife release on-site, and one-way doors to help minimize stress on wild animals. CritterSafe also includes an exclusive Animal Entry Worksheet, home inspection and detection service to identify potential wildlife entry points and prevent animals from further damaging a home or business.

Homeowners and businesses can expect the following services when they call Critter Control:

  • Species-specific no-trap animal removal techniques featuring one-way doors and excluders
  • Humane animal handling, safe harborage and reuniting of offspring with parents/siblings
  • The use of eco-friendly animal repellents and deterrent techniques to discourage return
  • Professional grade animal proofing: animal entry and exit holes, identified problem areas, roof vents, chimneys, plumbing vent pipes, exhaust vents, decks, porches, garages, etc.
  • Consumer awareness and education regarding follow-up procedures

CritterSafe is the environmentally-friendly animal removal alternative for residential and commercial properties that uses humane wildlife techniques to help protect wild animals. 

Wildlife Management

Critter Control is the nation's leading wildlife control company. The company specializes in preventing and solving its customer's pest and animal problems. The company offers animal trapping, dead animal removal, wild animal control, and capturing wild animals. Many of the Critter Control offices also provide pest control and exterminator services.

Critter Control has advocated for humane animal removal services. Critter Control uses innovative, integrated methods to handle nuisance animals responsibly.

With every unwanted wildlife situation Critter Control first identifies the point of entry, traps or removes the animal, then start working on preventing other animals from getting in. Critter Control offers efficient and affordable solutions for wildlife insects, varmint, and other critters, such as:

  • Ant infestation
  • Armadillo removal
  • Badgers
  • Bat treatment
  • Beavers
  • Bee inspection
  • Bird control
  • Bobcats
  • Coyote
  • Deer
  • Foxes
  • Gopher
  • Rodent prevention
  • Moles
  • Opossum removal
  • Owls
  • Rabbits
  • Raccoon control
  • Rat treatment
  • Skunk control
  • Snake removal
  • Squirrel control
  • Termites

In short, Critter Control is equipped to handle just about any pest problem it encounters. That said, the company specifically states on its website that they will not get rid of a dog or cat. 

Preventative Measures

The professionals at Critter Control may use several different methods of habitat modification and exclusion to effectively keep wild animals from entering a home. Habitat modification identifies and limits access to food, water, and shelter for the target species, whereas, exclusion techniques entail sealing points of entry, placing screens over vents, or establishing some type of barrier.

Your Critter Control technician will quickly identify the wild animal, determine the best course of action and develop an effective (yet safe) plan of defense.

Attic Insulation and T.A.P. Pest Control Insulation

While Critter Control mostly focuses on wildlife management does offer other services. Customers can help reduce the cost of their energy bills by replacing or adding the correct amount of attic insulation. Critter Control advises customers to check with the U.S. Department of Energy’s website to find out if the existing attic insulation matches current government recommendations. 

The Critter Control team can also fill an attic with T.A.P., a green insulation made from recycled paper that incorporates a borate-based pest control into the product. T.A.P. is said to outperform traditional insulation, but the best part is that it helps keep unwanted ants, termites, and cockroaches at bay. 

Financing Options

Critter Control does offer financing options through AMS Financial. Customers can call Critter Control and talk to a technician to get an estimate of a price range, but an inspection will be necessary to provide an exact cost. 

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The Bad

  • Limited Plan Information
  • Not Available In Every State

Limited Plan Information

While many other pest control companies give a detailed description of their plans, Critter Control’s procedures are not outlined in depth. The company provides a brief overview of the plan, but that is it. This is not necessarily a problem, especially in the case of one-time-need animal removal. Critter Control promises to practice humane animal treatment and to use eco-aware chemicals, when necessary. However, because individuals must first share address and contact information to receive a quote, whereas a more detailed plan would likely make potential clients much more comfortable.

No Yard Service

Critter control does not appear to offer any lawn or garden services to its customers specifically fertilization, weed control, and hot spot management.

Not Available In Every State

Critter Control is offered in 38 states + Washington D.C. They even serve Ontario and Quebec.

Customers can find a nearby Critter Control branch in these states:

  • Alabama
  • Arizona
  • California
  • Colorado
  • Delaware
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Mississippi
  • Missouri
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • Ohio
  • Oklahoma 
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Tennessee
  • Texas 
  • Utah
  • Virginia
  • Washington
  • Wisconsin
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The Bottom Line

Critter Control is not the standard type of pest control, although the company offers that as well. If customers are experiencing raccoons in their garbage cans, squirrels in the attic, coyotes eating the pet food, or mice and rats chewing up electrical wires, Critter Control is a great choice to remove unwanted pests and animals safely.
Because there are a number of factors that determine how much removing the wild animals from your property will cost: location of the animal (chimney, crawl space, attic, etc.), the condition of the animal (sick, dead, aggressive, etc.), the time of year, and the condition of the property, Critter Control does not disclose prices. Although customers interested in using Critter Control to get rid of nuisance animals are encouraged to call and get an estimate.

For customers looking for help beyond the typical pest control, Critter Control should be a top choice, but if you’re looking for an exclusively Pest Control Company we suggest you take a look at the highest-rated pest control service providers.

View Best Pest Control Companies

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Star Rating

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3.8

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561 Reviews

Review Breakdown

5 grade

52%

4 grade

12%

3 grade

11%

2 grade

8%

1 grade

17%

Sentiment Criteria

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Service

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Stephanie Norwood, NJ

I am pleased with the final product. However, the representative they sent me from Northern New Jersey is a literal whack job. I contacted him to ask a question regarding what I could do to prevent entry to the squirrels that were coming into our attic prior to a two week lag time in service. He told me to throw rags soaked with ammonia for 24 hours near my roof. I inquired that surely there must be something else I could do ( the fumes in my garage and the contact with with rags were almost unbearable). I asked if they could send someone out to at least put a temporary patch in the area. He went into a rage and said that if I didn't like it, I could cancel. His followup texts to me were nasty and rude. I cannot believe someone who is in customer service could behave like this! I spoke to his regional manager who did not seem to care about the way he spoke to me. The person who inevitably did the work was professional and efficient, however.

2 years ago

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Reply from Critter Control

I am so sorry to hear this. The experience you had with us does not meet the expectations we hold for ourselves, and we have passed this information along. Thank you so much for bringing this to our attention.

Jul. 29th, 2021

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Michael Manning Fort Lauderdale, FL

Most of the employees were great to work with. But the guy who schedules the service techs was awful to work with. The first trap snapped the day they put the traps in. The dead rat stayed in my attic for 4 days before they removed it. The smell was terrible. After there were two visits with no rats in the trap he didn't want to leave another trap even though I showed him video of another rat. He kept telling me I had broken pipes that the rats were getting in. And he wouldn't come back out until I had a plumber fix the pipe. That was not the case. One rogue rat that was living off of dog food it had stolen. Finally after convincing him to set another trap the rat was caught. But again 3 days before it was removed. That was the end of my rat problem. No broken pipes. It was a terrible experience. Having critters in my house was bad enough, dealing with a company employee that was rude and didn't know what he was doing made it worse.

2 years ago

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Reply from Critter Control

Michael, Thank you for bringing this to our attention. We are so sorry this was your experience. I would love to address these concerns. Can you please email us with your name, city and state at [email protected]?

Jul. 22nd, 2021

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Ross Braintree, MA

Update: 1 star to 3 stars - representative has been back and addressed the remaining areas. I would update to 4 or 5, but upper management has chosen to make the call center abysmally hard to reach, so no matter how well the job is done, this is a remaining concern. Sure, having my reps contact info is well and good, but what if they win the lottery and ditch their job or are just on vacation or many other scenarios. The company needs to be reachable, via the number(s) listed on the website, and when calls are backed up (ie: critter control is under staffed), the hold message should include some position or time estimate. To all the reps who helped me out, thank you. I have paid for the complete package - block ALL entrances to my house, fumigation, bait stations, and snap traps. They failed to block the entrances I cared the most about, and I quote, "because they can't get into my actual house". If it's getting into my house, it's IN my house. I expect Critter Control to return and finish the job I have already paid for, at no additional cost to me. My dogs have done umpteen more damage to my property because of Critter Control's failure to do what I've paid them to do. Additionally, the phone number listed on this Google page is broken. It just yields an error message when I call. I will note, that the individuals I worked with were friendly, and seemed like good people, but, the job I have paid them to do was not done, and they have not given me any timeframe of when they will call me back to get me on the schedule. Because of their substantial delay in customer service (main office / call center) I have now started a dispute for the entire charge. Critters are getting into my house, and damage is being done because of this, thus Critter Control should not be paid for the job which they have not done, yet. If / when, they do the job which they have already billed me for, they will be paid the amount which they have billed me. No more - it's Critter Control's responsibility to finish the job, which they said was done, and is not.

2 years ago

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Reply from Critter Control

Hi Ross, I appreciate your feedback. Our mission is to provide the best quality services and products to protect your home. We strive for open communication and transparency throughout the entire process. Your concerns are important to us and I have shared them with the team.

Jul. 22nd, 2021

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Becky Stephens Spring, TX

First of all, it's quite expensive. Apparently, they were supposed to seal my roof, but the rats were still getting in. I heard they had a trainee up there who Didn't know he was supposed to allow the spray foam to swell completely, before he put the putty on. I heard that the company had so many complaints about that product that they realized it was inferior and they had to buy a better sealant four areas were rats get in on the roof. So, I'm still fighting rats, after five months.

2 years ago

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Reply from Critter Control

Hi Becky, Thank you for your feedback. You're thoughts are important to us. We strive to only provide the best products and services at the most competitive prices.

Jul. 22nd, 2021

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Shirley Laurel, MD

Techs are the primary customer interface. I've had great, good, and poor techs over nearly 20 years. One of the great techs got my moles under control, which is hard to do. The poor techs always got replaced, though it took a few months (and once, a complaint from me). Their finance person is excellent. Their area supervisor is uncommunicative, which has been frustrating. They used to say I could call and they would come back for free within my month - this is no longer true.

2 years ago

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Reply from Critter Control

Hi Shirley, Thank you so much for sharing your experience with us. Our customers concerns are our top priority. We strive to provide open and transparent communication throughout the entire process. If you have any suggestions on how we may improve our services, please let us know at [email protected].

Jul. 22nd, 2021

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Sarah Schilling Manor, TX

Monthly service seems a little sporadic and I usually get less than 24 hours notice of when someone is coming which is a bit inconvenient. Also the patching/hole filling that was done with my rat situation was very messy and obvious, I am going to have to figure out a solution as it looks pretty bad in several very noticeable places which was extremely disappointing considering the amount of money I paid for the service. I did give 3 stars instead of 2 because all of the service techs are so nice and I appreciate that.

2 years ago

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Sam Santa Fe, NM

They did address our main problem, rodents in the house. But they are not so good on follow-through. I spoke to the local manager about rodents persisting outside my house and she committed to have her engineer contact me. That was at least 6 weeks ago and the engineer never called. So they're quick to take my money and slow to offer any advice.

2 years ago

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Reply from Critter Control

Sam, I would love to further assist you. Can you please email us at [email protected] with your full name and service address, so we can further assist you? Thank you!

Jul. 8th, 2021

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kathie redmond Santa Fe, NM

I have been a customer for many many years and the way things are operating now are confusing. I used to recommend this company to anyone and everyone....now I feel out of touch with whats going on.....I often don't know when the person is coming....the last guy was very nice. BUt I had Brian for years...his mix of the eco spray was very strong and so I knew he had sprayed...no so now....also I normally have someone do the interior a couple times a year...but I don't feel the the communication is really great....I don't even know right this minute when he was here last.

2 years ago

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Reply from Critter Control

Kathie, I apologize for the lack of communication as I understand how important communication is with our customers. Our manager, Amanda, left you a message earlier today. Please feel free to give her a call back at your earliest convenience. Thank you!

Jul. 8th, 2021

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C P Northridge, CA

The rat and snake problem I has dwindled down which is great. I was unhappy with the other pest control such has spiders, bugs, etc. After I signed up I was told the pest control doesn’t work on anything that flies, such as flies, mosquitoes, etc.

2 years ago

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Reply from Critter Control

We appreciate your feedback. We specialize in critters like rats, moles, gophers and stinging insect. If you have any suggestions on how we may be able to improve our services, please email us at [email protected]. Thank you!

Jul. 29th, 2021

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Fr. Henry Davis, SSJ New Orleans, LA

They are good outside however, I still need them to come check the attic for the traps and the check on the work they did a few months agao. the agent comes early in the morning to check the traps outside. I need them to check the attic as well.

2 years ago

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Reply from Critter Control

Hi there, Thank you for bringing this to our attention. I would love to explore our options on how we may be able to further your protect your property however, I am unable to locate your account. Will you please email us at [email protected] with your account name and phone number?

Jul. 29th, 2021

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Anonymous Aurora, CO

Things started out well but the people who come to my house have changed in quality. Even the general manger reached out but things didn’t change until I complained about the service. It is good that it gets rid of my rodent problem safely and is environmentally friendly.

2 years ago

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Reply from Critter Control

I appreciate your feedback. We're happy we could safely resolve your problem for you and we appreciate your patience as we recover from the staffing shortages due to the pandemic.

Jul. 22nd, 2021

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Margaret Kremer Scaly Mountain, NC

For the money (which was a lot), I feel I should not still have a problem 4 months out. I am still having to have the technician (who is wonderful by the way) still coming out to address animals in my cabin. The problem is he is the only one and it takes two to three weeks for him to get out here sometimes.

2 years ago

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Reply from Critter Control

Hi Margaret, I appreciate you sharing your experience with us. I am so sorry to hear you've had a less than amazing experience with us and I want to help address this for you. I am having trouble locating your account with the name provided, can you please email us at [email protected] with more information? I want to make this right for you.

Jul. 19th, 2021

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Nancy Phoenix, AZ

We never know when they are going to be here. A tech just sends a text the night before, then ignores our replies if that day doesn't work for us. Also, their billing department sends at least 3 bills before the due date. That can easily lead to inadvertently paying the same bill twice.

2 years ago

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Reply from Critter Control

Hi Nancy, We appreciate your feedback. Your concerns are important to us. We strive to have open and consistent communication and transparency through out the treatment of your property.

Jul. 22nd, 2021

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Ray Bell Phoenix, AZ

The jury is still out.Service techs have been great but we have had continuing issues. I can't get even a courtesy callback from trying to get on the followup service schedule. Busy is one thing. Maybe after the next service my feedback will be more complete.

2 years ago

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Reply from Critter Control

Hi Ray, Thank you for bringing this to our attention. I would love to make this right however I am unable to locate your account. Can you please email us at [email protected] with the full name on your account and phone number?

Jul. 22nd, 2021

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Carmen Fort Lauderdale, FL

Outrageously expensive for what they do. The experience itself was good, they are great at service but I think they are too expensive. I don’t like they screens they set in my mom’s roof there is still kind of a hole that a rat or something could get through.

2 years ago

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Reply from Critter Control

Carmen, I would love to pass this message along to our manager, so we can further help you. Please email us at [email protected] with the name listed on the account as well as the service address, so we can look into this further. Thank you!

Jul. 12th, 2021

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Wanda Peoria, IL

We ended up having to call another pest removal company because critter control refused to go up into the attic to set up traps. They were pretty good about coming and removing traps on the ground but we still have problems because of the attic. They should change their policy.

2 years ago

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Reply from Critter Control

Wanda, we specialize in removing wildlife from attics. Is it possible you may have confused us with another company? We can certainly look into this if you provide us with your full name and service address in an email to: [email protected]. Thank you!

Jul. 12th, 2021

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Yvonne Custis Bridgeton, NJ

There was too long a time period between when the one-way door was released May 5th and the next time a technician came June 4th. If the baby raccoons had still been up there they would have died. I'm not sure I believed him when he said he found none and was only carrying out debris and droppings in a bag.

2 years ago

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Meagan Foy Fredericksburg, VA

They were good and cleaned everything up, but did not call me to let me know of changes to the schedule and when workers would be coming to my house. I had a surprise visit and then had to call CC to ask when the next person would come out, when I was told they would contact me.

2 years ago

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Reply from Critter Control

Meagan, thank you so much for your feedback. We are sorry for the lack of communication. We understand that communication is extremely important and will utilize your feedback to ensure we continue to make it a focus.

Jul. 12th, 2021

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Nancy Demyan Monroe, MI

Their billing is super confusing. You sign a contract with them, but they don't tell you that they are going to charge you $99 every time they come. This is in addition to what you agreed to in the contract. When you try to talk to them about it, they will not return your phone call

2 years ago

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Reply from Critter Control

Thank you for your feedback. Our manager, Aaron, had attempted to reach the man in charge of maintenance through voicemails and emails, but unfortunately was not receiving responses. His direct line was provided in the emails sent. I am sorry for any miscommunication.

Jul. 12th, 2021

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Richard Eddy Reno, NV

Critter Control, which had charged my credit card monthly for years, stopped charging without informing me and then turned the collection agency. Only when the collection agency called was I informed of the problem, which was quickly resolved. I now have a new account and my old account appears to have been lost.

2 years ago

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Steve Austin, TX

I feel like they didn’t complete the job. They said they were going to trap squirrels and for three weeks they didn’t catch anything and laughed and disappeared and I never heard from them again. The sales person seemed knowledgeable and the prices seemed good but nothing ended up being done.

2 years ago

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Reply from Critter Control

Steve, please feel free to email us at [email protected] with your full name and address, so we could be of further assistance.

Jul. 7th, 2021

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Mr. Washington

Well they told me if the did'nt have to do too much catching that cat they would charge as much as they esrumated. Well they cought one cat in 15 minites and charge me 743.80 twice. And it was to much. Plus it took them awhile to cedit my acct as paid after a few phone calls they finally did it lt i think i was charge too much

2 years ago

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Reply from Critter Control

Thank you for your feedback. We would love to look into this further, Mr. Washington. Can you please email us at [email protected] with your full name and service address? Thank you!

Jul. 8th, 2021

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Pat Wartell Santa Fe, NM

We had our intiial visit the end of April. All of the issues have not been resolved as yet. I am hopeful they will ultimately be but time will tell. Our rep went on vacation when I was trying to reach him and there was no notification on his phone that he was away - just a message that his mailbox was full.

2 years ago

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Reply from Critter Control

Pat, I am unable to locate your account with us. We would love to further assist you. Please feel free to email us at [email protected] with your name and address. Thank you!

Jul. 7th, 2021

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Melissa Eby West Palm Beach, FL

Bait boxes empty, tech has been changed, was just here and confirmed that he was changing the boxes out but everything looked fine, getting the feeling they aren't ever being filled at all

2 years ago

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Reply from Critter Control

Thank you for bringing this to our attention, so we can ensure your services are performed to our standards. Our manager has left you a voicemail. When you are available, please return his call, so we can ensure you are taken care of. Thank you!

Sep. 1st, 2021

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Anige Keller Houston, TX

they do not provide enough advance notice regarding whent they plan to come out service your property. they don't automatically provide service inside the home and they're pricey

2 years ago

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Reply from Critter Control

Hi Anige, Thank you for sharing your feedback with us. We value your opinions. Our mission is to provide the best quality products and services for the most competitive pricing.

Jul. 22nd, 2021

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Diane Leesburg, VA

It can take a while to get anybody to call you back or answer the phone. It is average service, nothing special. They need to work on their customer service and response time.

2 years ago

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Reply from Critter Control

Hi Diane, I appreciate you sharing your experience with us. I am sorry it was less than amazing. This is not up to our typical standards. If you have any further comments, questions or suggestions, please email us at [email protected].

Jul. 19th, 2021

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Ronald Severn, MD

They removed the birds from the vent system in my attic and applies a seal, but it is not completely sealed which affects my ability to use my oven. I hope they return and fix this issue.

2 years ago

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Reply from Critter Control

Hi Ronald, I am unable to locate your account without your full name. Can you please email us at [email protected] so we can complete the work. Thank you!

Jul. 16th, 2021

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Jeri H. Dopler Georgetown, TX

Lack of continuity in technicians. Lack of continuity in service days. I have to be home when the technician is here so air can let him in the garage, move my car so he will have access to my attic.

2 years ago

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Reply from Critter Control

Thank you for sharing this with us. Your feedback is very important to us. If you have any suggestions about how we may improve our services, please email us at [email protected]

Jul. 23rd, 2021

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VS Houston, TX

Initial service and routine maintenance have been very good however it can sometimes be difficult to have someone come out for periodic "issue" driven visits. Also, the mosquito trap contraptions are not effective.

2 years ago

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Reply from Critter Control

Hi VS, I appreciate you sharing your experience with us. I am so sorry to hear we have not resolve your problem. Can you please contact us at [email protected] with more contact information so we can better assist you?

Jul. 19th, 2021

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Rita Poblete Miami, FL

Came late but completed the job before end of the day. Few men were not wearing masks. A small area of d ceiling by d bathroom was cracked during d in stallion of the insulation but was fixed

2 years ago

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Reply from Critter Control

Rita, thank you so much for your feedback. We always strive to provide the best service for our customers, and your review is very important to us.

Jul. 12th, 2021

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Kim becker Ballwin, MO

Still have moles and they don't come back for a month to check traps that were tripped but catch a mole. Just a mole trail leading from the site. Service got worse when went to the monthly charge so it is cancelled

2 years ago

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Reply from Critter Control

Thank you so much for your feedback. With monthly services, we service the property once per month, but encourage our customers to call us with any problems in between. I am sorry we did not successfully eradicate the mole problem.

Jul. 8th, 2021

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Irene Richie Anthem, AZ

They have not called or emailed me after they have been there to let me know what they did and if they feel I need to continue with their service or if the problem has been resolved. I would like more communication.

2 years ago

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Reply from Critter Control

Thank you for your feedback. I apologize for the lack of communication, and I have shared your review with management in order to have this addressed. Thank you!

Sep. 1st, 2021

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Anna Albuquerque, NM

The once a month service is not worth the expense. I don’t need them anymore and I am still paying for it. The people are friendly and good at working with people.

2 years ago

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Reply from Critter Control

Hi Anna, Thank you for taking the time to share your thoughts. I would love to make this right for you. I am unable to locate your account without your last name. Can you please email us at [email protected] so we can better assist you?

Jul. 16th, 2021

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Veronica Albuquerque, NM

Personnel is very friendly and knowledgeable. They do their job they way they say they will. It is very expensive but they got rid of two big goffers for me.

2 years ago

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Reply from Critter Control

Veronica, I am so happy to hear we were able to assist with the gophers. Thank you!

Jul. 9th, 2021

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Robert Hirasuna Santa Fe, NM

The employees do a great job of getting the rodents under control. However, it often takes days for someone from the main office to return our calls.

2 years ago

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Reply from Critter Control

Thank you so much for your review. I have shared this with management, so we can ensure excellent customer service.

Jul. 12th, 2021

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Frank Streator, IL

Very confused between what they said they were going to do and what they actually did. I would have liked a little more information. They don’t work on weekends.

2 years ago

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Reply from Critter Control

Frank, I am so sorry for the lack of communication throughout your experience with us. I will share this information with management as we always strive to improve our services.

Jul. 7th, 2021

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Annalisa San Marcos, CA

I have no idea what's going on with my account and when they come to check or if I have any "maintenance" is really happening.

2 years ago

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Reply from Critter Control

Hi Annalisa, I would love to look into this for you. Can you please email me at [email protected] with more details and the full name on the account?

Jul. 22nd, 2021

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VM Baldwin Metamora, IL

Mole eradication requires constant monitoring. Once a week for the first month, then once a month has not been adequate.

2 years ago

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Reply from Critter Control

Hi, we would like to apologize for your negative experience with us. We would love to know more about your situation and make things right. Would you please email us at [email protected]?

Jul. 20th, 2021

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Scott Powell Cordova, TN

I'm still having a big problem with voles. They're trying a new plan this month but it's too early to say if it's working.

2 years ago

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Reply from Critter Control

Thank you for sharing your feedback with us!

Jul. 7th, 2021

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Geraldine Davis Grant Missouri City, TX

My patio cement was never cleaned properly of that glue that was being used to trap pests in the past.

2 years ago

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Timothy E Moyer Pompano Beach, FL

Waiting on a refund for over-billing that is taking a long time. Unsure whether I am going to stay with them.....

2 years ago

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Reply from Critter Control

Hi Timothy, a service credit was placed on your account on 6.23. I will send this message over to our manager, and he will follow up with you shortly. Thank you so much for bringing this to our attention!

Jul. 12th, 2021

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Mindy Gullen Laguna Beach, CA

I've got traps with smelly dead rats left for weeks. Called twice and told they can only one time a month.

2 years ago

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Reply from Critter Control

Hi Mindy! I apologize as I am unable to locate your account with the name provided on your review. We would love to look into this for you. Can you please email us at [email protected] with your full name and service address, so we can further assist you? Thank you!

Jul. 12th, 2021

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Ann Fort Wayne, IN

It is hard to get a hold of people in customer service and there are a lot of issues that we still have.

2 years ago

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Reply from Critter Control

Ann, I apologize for any inconvenience. Please contact us at [email protected] for us to further assist you.

Jul. 7th, 2021

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Teresa Denver, CO

Verdict is still out. No major issues. Placed a call about an ant issue and have not received a call back.

2 years ago

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Reply from Critter Control

Please feel free to email us at [email protected] with your full name and address, so we could be of further assistance.

Jul. 7th, 2021

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Wendy Lewis Marietta, GA

Follow up on next steps (especially timing) need improvement. Team members were always very courteous.

2 years ago

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Reply from Critter Control

Thank you so much for the feedback. We greatly appreciate it!

Jul. 7th, 2021

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Betty C Gray Trenton, GA

Not sure how it is working, and rather disappointed that I have to pay extra for each type of critter.

2 years ago

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Reply from Critter Control

Thank you for your feedback. Unfortunately, each critter is unique, and we utilize different equipment, materials and approaches for each.

Jul. 7th, 2021

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Glenda Gills Hampton, VA

Rates extremely high. Also I called with concern and never received a response. Also no Communication or advertisement.

2 years ago

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Reply from Critter Control

Glenda, thank you for informing us of this. I hope you are satisfied with the resolution Thomas provided. Thank you, again!

Jul. 8th, 2021

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Duane Seabury Mount Juliet, TN

Haven't seen or heard from them since mid-June and to date they have not reported any results.

2 years ago

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Reply from Critter Control

Hi Duane, Thank you for sharing this with us. I have spoken with our manager and she just left you a voicemail. We will try to contact you again tomorrow. We appreciate your patience!

Jul. 20th, 2021

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Anonymous New Lenox, IL

They show up on time but we still have critters and it has been months but I am hopeful.

2 years ago

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Reply from Critter Control

Thank you for choosing Critter Control. I would love to help solve this problem however, since this is in anonymous mode I am unable to locate your account. Can you please email us at [email protected] with more information?

Jul. 16th, 2021

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Michael List Boca Raton, FL

Fantastic service by technicians, although parent company TrueTech is a disaster at billing.

2 years ago

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Reply from Critter Control

Thank you so much for your feedback. I apologize for any issue with billing. We want billing to be as easy as possible for our customers. If you come across any problems, feel free to contact us at [email protected].

Jul. 12th, 2021