Name: Aptive Environmental
Rating: 4.7

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Julie S Sun City Center, FL

I had a service tech come to my house for the initial assessment. He was super nice and explained everything to me. When I asked him if I could request him for all my services, he informed me that the company won’t allow that. The customer has to take whoever comes over. I immediately cancelled my appointment. Why would I want to do business with a company that doesn’t care about client needs? My feeling is that the company is only looking for the all mighty dollar. What a shame! Very disappointing.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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David Melchor Houston, TX

Gorge was very knowledgeable and easy to talk too. I really feel valued after seeing how he was really trying to help me .

3 years ago

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MANUEL ROMAN Jr ,

THE TECHNICIAN DID AN ECELLENT PROFESSIONAL JOB. HE WAS THOROUGH AND SERVICED ALL AREAS BETTER THAN ALL PREVIOUS TECHNICIANS. I APPRECIATE IT. THANKS

3 years ago

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Rick Reno City of Saint Peters, MO

My technician was very nice and professional. He addressed all of our concerns and explained what he was going to do that day.

3 years ago

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Brian kuhnel Friendswood, TX

Christian was polite and friendly. I feel he s869pent the right amount of time treating our property, not to short nor to long.

3 years ago

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Reynaldo Moreno San Antonio, TX

Jaron G. was courteous and professional. he listened to what i needed and treated the yard for spiders and fleas and roaches. thanks!

3 years ago Edited September 14, 2021

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Tanna Trifoglio San Diego, CA

I like that pictures were taken. Explained again to keep dogs out of the yard for 1 - 1 1/2 hours and what areas they were going to treat.

3 years ago

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Kelly Kollen Land O' Lakes, FL

Richard is so thorough and courteous. He asked questions and made sure everything i wanted was taken care of! Thank you Richard!!

3 years ago

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Cassandra Long Nordlund ,

When you send a technician-- ANY technician-- and they are coming into my home. I expect them to wear a mask. Not one person that has come from Aptive have worn a mask IN my home. The next time someone comes without a mask, we will end our partnership with Aptive and go back to our previous provider.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Andrew Klima Lakeland, FL

Devon B was professional and on time as always. He quickly took care of all spider webs and wasp nests on the property. Great service!

3 years ago

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Renee Matetzschk Cypress, TX

Great service as expected. The technician, Chris, was was friendly and professional. His work was thorough and efficient.

3 years ago Edited September 14, 2021

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Kate B Noblesville, IN

We recently had our home sprayed for pests and the rep, Lance M., was extremely polite, professional, and did a great job. -Kate B.

3 years ago

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Thomas Gaytan San Antonio, TX

Excellent customer service! Great job and very attentive and they actually listen to my questions and concerns! Great job!! Thank you!!

3 years ago

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mary San Ysidro, CA

I appreciate the friendliness of Eric, the person who came out to provide service to my home. He was professional and worked quickly around the premises.

3 years ago

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David Tyson Vienna, VA

Keeping the bugs at bay is a great relief (for us)! Kyrea M performed the service and thoughtfully let us know he was beginning. Thanks!

3 years ago

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Ed Zigweid Kirkland, WA

Aptive sent someone out for the wrong Service. The technician came out prepared to do quarterly service. Wrong!! Quarterly service was done 3 weeks ago. This call was for a second treatment of a wasp nest in our siding. Technician used the "best stuff he had" and he had never heard of the stuff that was used on the first application aptive did one week ago. Whoever dispatched him dispatched the wrong technician for the wrong job. Wasps are not even mentioned on the report of what was targeted, and yet wasps are THE ONLY thing I was looking for on this trip.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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KM ,

I’m very unhappy with the service. It’s not the technicians fault but I needed the inside to be sprayed inside. The customer service stinks and the product, so far has not worked for us.

3 years ago

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Sandra Okere Richmond, TX

Technician was punctual, and courteous. He treated both the inside and outside of my home and explained all he had done at the end of service.

3 years ago

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Jonathan Loden Belleville, IL

I was told service would come on Monday. At 1:15pm, without having a technician arrive yet, I called the office and was told the technician would be at my home at 3:30. At 1:40, I left home to get my son from school. While there, the technician arrived at my house. I had my neighbor tell the technician that I would be home at 2:15, and to please wait so I could let him in the house. The technician did not wait, instead completing the service, and charging me the full amount. I had to call the office and schedule a time when they could come and do the inside.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Danielle Heffron Washington, DC

Leslie G was friendly, courteous and professional. He was through and did an excellent job. It was a pleasure speaking with him this morning!

3 years ago Edited September 14, 2021

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cherice kruger Kirkland, WA

Blaine B notified me when he was 30 minutes out and arrived as expected. He did a very thorough job of getting spiders off the house. Thank you.

3 years ago

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Catherine Ferrer San Diego, CA

This is our first time use this company. Joshua was very professional and explained what he was doing and done around my home.

3 years ago

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Danielle Guzman San Diego, CA

I feel that happy that Ricardo went over and beyond the service and took his time to explain some of the issues I may be experiencing. Thank you!

3 years ago

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Dr. Donna Carr San Marcos, CA

Your wait time on returning customers is HORRENDOUS. 2 times at 1 1/2 hours and the last time at 20 minutes. First treatment of ants has not worked for a second time. I was scheduled at 3 to 7 and tech awakened me at 8:30 am. Etiquette says no phone calls and certainly not a visit before 9am ( and certainly not 7 hours early. cant stand the constant reminders! Music is awful on the endless waiting on the phone.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Kisha Mosley Houston, TX

he was very efficient he did all the areas that needed to be done he also got me a little extra deal and I really appreciate him

3 years ago

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Su Lee El Dorado Hills, CA

I wasn’t home at the of service I got Notifications email technician came and sprayed but front porch all spider webs still there he didn’t remove at all and let’s see if bugs and spider come back any time soon.

3 years ago

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Cindy T Lynnwood, WA

Andrew was very thorough with de-webbing and let us know that we can call in between if the spider webs get bad again. Truly appreciate the service!

3 years ago

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David Nelson Lynnwood, WA

The second visit was total not effective. This third visit the tech when above and beyond. He was very courteous and knowledgeable about his job and product.

3 years ago

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Graciela Masoller Washington, DC

Our technician was very professional, knowledgeable and respectful. We were very happy with his service. Excellent job!

3 years ago

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Philip Hall San Diego, CA

Alexander FAR EXCEEDED my service level expectation. He went out of his way to provide additional information and was very professional!

3 years ago Edited September 14, 2021

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Darlene St Louis, MO

Have not seen a single ant and very few spiders since I started using Aptive. Techs are always professional and very courteous.

3 years ago

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Rinkesh Desai Dallas, TX

I really don't have anything good to say about this company. Overall terrible experience, I'm surprised they are #1 on this list. It makes me think there must be some kickback they are getting. With that said, I continued to see bugs after treatment over and over again. Had the guy come out a few times. The first time he didn't spray the yard. The second time I asked him to spray and he did. They initially told me there is no impact to children but when the guy came he said its best if no one is at home for a few hours. It was all total BS, do not hire them

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Leslie Hunt San Antonio, TX

Never rang the door bell, never went into my back yard, never let me know what he was gonna do. Never called me. When I went outside to check bait boxes they had never been touched in my back yard. When I called to let them know about what happened she said he was gonna come back and he never showed up or called. Not happy with Aptive what so ever!

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Glenda Kennedy Elk Grove, CA

I am very happy and satisfied with the way your technicians do their job! They are very polite, thorough and know what they are doing!

3 years ago

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Tonya Ellis Sacramento, CA

He was thorough and explained everything he was doing! We would like to have him come to the house for our future appointments!

3 years ago

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Ed Dobies San Antonio, TX

Kendrick did a thorough job and answered all my questions. I wish you would let your technicians go in the attic. I have to do that myself.

3 years ago

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Mia P. Haymarket, VA

Today was horrible, technician was here at 1313 and left after 1321. The technician only sprayed the side of my house without hitting the back and front. The guys last time did a parameter spray, dusted the cob webs of the house and said they put some pellets down to reduce the bugs. They were awesome. But recently we have had alot of crickets and other bugs getting in to the house and would like a follow up appointment on Saturday to remedy the issue. Overall we are satisfied with the company and their service but today was definitely a one off.

3 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Tamara Golden Oceanside, CA

Our technician, Garrett, was fantastic! He called before coming, was incredibly courteous and helpful and even left some ant bait for us.

3 years ago

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James Hays Sacramento, CA

I am happy with these folks. Bugs are dead, and they closed the gate. My dogs were in the yard when he left. Tech was polite and professional.

3 years ago

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mark a ward Cypress, TX

I cancelled my service because they never were able to get outdoor spiders under control. (i live on a lake) Fortunately I have found a company that can. They sent another service man out and billed my credit card. I called them and was told that they would refund that charge. That was two months ago. They have not, so I called today and was told it was denied. I asked to speak with someone who could tell me why. What I found out is that they absolutely refuse to transfer your call or give you anyones phone number to discuss this with. Terrible way to treat a customer!!

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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vamsy kolluri Lake Stevens, WA

Andrew D who helped us today was very friendly and took good care of the spiders. He even gave us some good recommendations on handling fruit flies

3 years ago

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Charles Wesley Florissant, MO

Spider webs were left in the basement not sure if they were included in the dewebbing and the garage was supposed to be treated as well,

3 years ago

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Tony Hall San Antonio, TX

I would like to have the service done over your personnel did not even acknowledge that he was here he didn’t do my backyard I don’t even know if he did my front yard he didn’t come in no doorbell was wrong I want to service repeat it ASAP has to be on a weekday sorry weekend I work every day except Saturday and SundayHe didn’t even leave a card on the door

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Virginia Miller O'Fallon, IL

Kim was my technician and he was very professional. He did everything I asked him to do. I don’t see any more wasps. Yeah!

3 years ago

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Evelyn Roque Tampa, FL

i had them for one year for roaches only. worst company i have ever hired. i still have roaches. You call them several times they dont answer the phone. When they finally send someone to the house for roaches next month i have the same problem. I call in June. I was told i was paid up to date and contract was over, I thanked them and then i receive aletter stating i owe $100. I call them again they want me to pay for two months that i will not be receiving any service. Huh does that make sense. Now i have a letter from an attorney. People be aware. Do not trust these people.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Don Chuenklung Lynnwood, WA

Technician was here for 5 minutes, quickly sprayed and left. Uneven spraying that only covered 3 inches of the exterior and not completely around the house. Sales man and company stated they spray a 3ft x 3ft barrier around the entire house. Agreement also stated that they do a sweep and clean of the exterior house. Webs, spider eggs, and insects still present around doors and on sidings and we’re untouched. Very upset with service. Took photos for record.

3 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Barbara Cochran St. Petersburg, FL

Ineju did an amazing job! Very knowledgeable about your products and the process to keep our fur baby safe from chemicals! Thank you - Barbara

3 years ago

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Erica beckman Pevely, MO

John L came out today and did our quarterly service! It was quick and easy! And have had no issues since starting to use Aptive! Highly recommend

3 years ago

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Jane Bircher Chicago, IL

Very friendly. Tech. Sprayed my garage and treated the lawn but did not treat around the windows or the eaves I was told they would be coming back to do that

3 years ago

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Claudia Neal Elk Grove, CA

Announced he was onsite. Did a very good job of cleaning all the cobwebs from the eaves. Overall did a pretty good job! Thank you 😊

3 years ago Edited September 14, 2021