Name: Aptive Environmental
Rating: 4.7

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vicki Houston, TX

the job was not fully completed didnt spray the whole yard an didnt spray the patio or the shed or bushes like i said when i called very disappointed with the service i want a refund it was not amazing he didnt spray around the whole house i still see alot alot of ticks an rats i cant even go outside

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jessica Largo, FL

Technician was very pleasant and thorough. I expressed concerns and wasps and ants and he took care of all of them.

3 years ago

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Debbie Sacramento, CA

Nathan B,,, Awesome technician. Very knowledgeable and workable. Would like him to continue my Quarterly services!

3 years ago

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Rachel Horn League City, TX

Tim was informative about all he was completing today AND very kind to my kids who were super excited to see him.

3 years ago

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Dennis Wilson Kansas City, MO

Customer service was excellent. I appreciate that they worked with me on a plan that I could afford.

3 years ago

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Pam Parson Spanaway, WA

Matthew did a thorough job. He was personable and listened to instructions well. We would like him to come back next time.

3 years ago

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Sandy Seattle, WA

Casey came and did the initial treatment. She was friendly and informative. She provided extra information around the wasps nests in my garage.

3 years ago

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Diane Donati ,

The technician was very polite and listened to my concerns. I'm sorry I don't remember his name - young with glasses!

3 years ago

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Diana Martinez San Antonio, TX

First time with this service. Thank you Austin S for being here on time. Employees like you make this company great!

3 years ago

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Patricia King Riverview, FL

He had an attitude like he was doing me a favor. Also I told him that the ants were all over the place, he just wanted to get done and go. I'm not happy with your service at all. I should never left my prior service. They were cheaper and I never had to call them back

3 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Chris Rayburn Burnet, TX

Was not given a heads up that y’all were coming and the payment drafted out, overdraft that account! Y’all were supposed to be out weeks ago due to bugs and scorpions, but canceled last minute. I have a 1 year old in the house! Then never heard back on a reschedule. Not happy at all!!!

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Ashley Scrambling Austin, TX

The technician did a great job spraying our home and being sure to spray our sons playhouse too. Thanks for your help.

3 years ago

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Lillie Hodges Peachtree City, GA

Monterio C was amazing. Very professional, friendly and prompt. I highly recommend Aptive. Lillie C.

3 years ago

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Heidi Barnes Vancouver, WA

Super professional, clear and fair! Thank you for coming to the door to offer such a great neighborhood deal.

3 years ago

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Karina ,

I am highly dissatisfied with the service provided by this company. They charged me for a service that wasn’t even completed. Their report claims that someone came to my home and completed a service however I have cameras to prove that no one ever showed up! This seems like fraudulent activity on the company’s behalf!

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Vanessa Sance San Antonio, TX

Wonderful job came out fast. Was happy he found other wasp nest. Thank you so much for showing great care.

3 years ago

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yelitza Opa-locka, FL

Employee Mario B was courteous, called before arriving for his appointment and was on time. Excellent!

3 years ago

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Samantha J O'Fallon, MO

Samantha J Kevin was our service guy and he has been great both times he’s been out. We request him each time!

3 years ago

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Eobe Pearland, TX

Did not perform service as listed/expected. Only sprayed fence line. Expectation was for entire yard to be sprayed for flees. Manager at company said I should see a decrease of flees in 2 weeks. If not, call them back. Cancelled my quarterly contract. Not paying for service not performed.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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EDWIN RIVERA Elizabethtown, KY

The sales person and technician were very professional. He sold me an changed from Joshua Pet Control to Aptive

3 years ago

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Jeff Price Belleville, IL

Javon was excellent!! Very personable, informative, and he did a great job!! It would be great to have him again!!

3 years ago

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Vipul Thakkar Potomac, MD

Horrible service. Nothing works at all. I had services done over and over and no results. Their customer service is extremely bad and have to wait on hold for 45 minutes to an hour and then you end up leaving a message and no one calls back. Never sign up for their service.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Donald Ray Pearland, TX

Today, a technician came out to my place today, Kiara L, it was raining which I am ok with, but she did not call, so I could open my back, so she did no treat my back yard, I am paying to much money for this to happen, it’s totally unacceptable. When will someone come and treat my backyard?

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lillian Ai Sugar Land, TX

The service technician Kevin is very polite and professional we are really happy with the services

3 years ago

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John Pasadena, TX

This is the 1st time I’ve encountered a problem with my service. Charged for a service that I did not receive, called the Adaptive number, received a call back, where I was told the technician may have gone to the wrong property and I would get a phone call for rescheduling.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Cristina Santiago Los Angeles, CA

Caleb W and Elias C did a thorough superb job. Highly recommend this hard working individuals and very professional

3 years ago

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Tana Rae Clark Tarpon Springs, FL

Merrill was very professional, informative and thorough. It was a pleasure having him as our technician.

3 years ago Edited September 14, 2021

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Nicole Seger Sacramento, CA

The guys that came out were very friendly, and I can’t wait to see the results of the service in the months to come.

3 years ago

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George Cardenas San Antonio, TX

Knowledgeable technician but was not following social distancing nor wearing a mask in consideration of the current pandemic. I questioned why he was using a mask.

3 years ago

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Loi Quan Elk Grove, CA

It's very unsatisfactory service. The guy came and left without my notice even I told him to let me know before he left, and he actually did a very poor job: he did not bring enough traps for mice to put on the attic and did not clean the outside as the required performance. I definitely do not recommend this company for pest control service.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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David Gomez San Diego, CA

Marco was very profeesional and knowledgeable. He explained the whole process in detail and answered all our questions.

3 years ago

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Barbara Kline Brighton, MI

My initial application was just fine. My tech was awesome, friendly, knowledgeable and efficient. So far so good.

3 years ago

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Stefanie Gyles Elk Grove, CA

The technician was prompt, knowledgeable and friendly. He explained each step of the process as he went.

3 years ago

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Sally Hrebenar Missouri City, TX

Clarence was awesome! Very knowledgeable, thorough, over all super experience!! Thank you Clarence!!

3 years ago

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Jessica B. Tampa, FL

Was very thorough! Made sure the house was covered and also helped us with a small spider issue we have in garage.

3 years ago

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Martha Mazzola Saint Charles, MO

It didn't seem like the technician spent much time. He also did not brush off the cobwebs outside. He was only here for 10-15 minutes.

3 years ago Edited September 14, 2021

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Angela Dautreuil Seabrook, TX

The consistency of visits without me having to remember when it's due. Always professional technicians.

3 years ago

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Family Loved Golden Retrievers Houston, TX

The customer service I received from my technician was awesome ! He went above and beyond to find a solution for me !

3 years ago

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Lou Bellevue, WA

Technician was quick professional and thorough. Answered my questions knowledgeably and was friendly and polite.

3 years ago

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Renie Jackson Sterling, VA

GREAT CUSTOMER SERVICE CAME WITH EXACT INFORMATION THAT SALES REP GAVE ME AND WAS VERY PROFESSIONAL!!

3 years ago

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Jessika Osuna Houston, TX

Clarence was extremely friendly and thorough during his visit. He was also very patient with my 4 legged kids..! :)

3 years ago

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James Williams Jr Sacramento, CA

Chris was early, respectful, and professional. He demonstrated an expert spirit, and completed his work efficiently.

3 years ago

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SLoza Palm Harbor, FL

Tech was great, and even a couple minutes early! Very happy with service received, quick and efficient.

3 years ago

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Gary Masculine Houston, TX

Once you sign a contract there is no longer customer service. Show up when they want no schedule flexibility. They will text you the day before. Then not respond to calls or emails and show up first thing the next morn to make sure they can charge you. Tech Spent 12 minutes on my property

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Chrissie Sarasota, FL

Very impressed, good personality smiled and friend;ly. Did his work and was helpful in explaining. Huge thank you.

3 years ago

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JWARREN1895 Woodbridge, VA

The technician didn’t go to the right house. Didn’t even knock to verify to tell anyone anything. When I requested a reservice, the DC office has been completely unresponsive and will not answer the phone to respond to emails.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Ty Ewell Chula Vista, CA

Outstanding service. Technician was very knowledgeable and a pleasure to work with. He went beyond his duty.

3 years ago Edited September 14, 2021

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Mike O'Brien O'Fallon, MO

The tech arrived yesterday as seen on my front door security camera. I he never made it around the house to get picked up on the other 2 security cameras. He never showed up on any other camera video after initially coming to the door and finding that we were not home. Very poor service. Please contact me as I want to end my service.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Vivian Hutcherson Houston, TX

The tech was very informative explained thoroughly the process and what steps to take after for dogs.

3 years ago

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Brittani Abe Puyallup, WA

Ken was a very nice man that came out to service our property today. We appreciated the quick turn around!

3 years ago