Arrow Exterminators
Is This Your Business?3.0
5.5
Overall Score
3.0
5.5
Overall Score
Author: Kalicia Bateman
Starkey Thomas started Arrow Exterminators in 1964 as a family owned business. Today, the company remains family-owned with 94 service centers operating in 11 states. They are the sixth largest pest control company in the U.S (rivaling national brands like Terminix) and the second largest privately owned. They offer customized, eco-friendly treatments that are backed by guarantees.
Top Ranked Companies
The Good
- Full-Service Company
- STEPS Total Protection System
- Unique Services
Full-Service Company
Arrow is a full pest control service company specializing in a number of household pests: Termite Control, Mosquito Prevention and Control, Stinging Insects, Fire Ant Control, Wildlife Control (including snake iss). Arrow also provides Exclusion Services, Handyman Services, Insulation Services, New Construction Treatments and providing documentation for Real Estate Transactions. They offer these services for both residential and commercial customers.
STEPS Total Protection System
Arrow's premier feature is their free home evaluation for residential customers. They also offer a flagship program called the STEPS® Total Protection System™ which is backed by a 100 percent satisfaction guarantee. The STEP system has three components:
- Free inspection of the pest problem by a qualified Arrow technician
- Identifying not only the pest but the real cause of the problem
- Treatment in the most environmentally responsible way to alleviate current issues and help prevent any future recurrence.
Arrow treats a thorough list of pest species, including:
- Ant control (fire ants, carpenter ants, and white-footed ants require special services)
- Cockroach control
- Termite inspection
- Spider control
- Bug control (silverfish, earwigs, house crickets, pill bugs, millipedes and centipedes).
- Mice and rats
- Scorpion
- Bed bug control
Unique Services
Another highlight is Wildlife Control. Some companies stick to the traditional rodent and insect pest control Arrow goes farther to control animal infestation problems like raccoons. In addition to handling unwanted pests, Arrow Exterminators offers specialized residential services. These services include:
- Lawn Care Services
- Moisture Control
- Handyman Services
- Insulation Services
An integral part of the STEPS® Total Protection System™ is the Sentricon System with Always Active™, a termite treatment system used in the White House, Statue of Liberty and other national landmarks. Sentricon is the gold standard for termite colony elimination.
The Bad
- Lacking Information
- Pricing
Lacking Information
It is great that Arrow Exterminators has a 100 percent satisfaction guarantee; however, they do not explain what that means. Most companies detail the benefits and features of their Guarantees. Other details that should be disclosed are contracts, pricing, re-treatments (follow-up treatments in the event of a recurring pest issue) and cancellation fees.
Pricing
Like most companies in the pest control industry, Arrow Exterminators does not make pricing options available to prospecting customers. Arrow also does not disclose the details of any of its contracts. Customers have to contact the company directly to learn any contract details.
The Bottom Line
Consumers with rural properties or who have gardens that are vulnerable to animals and common pests would benefit from Arrow's Wildlife Service. Regarding preliminary details on contracts, pricing, and their satisfaction guarantee, it would be nice to see Arrow Exterminators disclose this information.
We suggest looking more into Arrow exterminator services before choosing to use them for your pest control needs.
