Name: Aptive Pest Control
Rating: 4.6

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KP Gladstone, OR

Poor service. Found ants crawling on kitchen sink countertop area. Called and was told it would be 1.5 weeks before they could come out. I signed up with their service because the salesman said they would respond to such a urgent concern within 1-2 days. Yeah right!

6 years ago

Reply from Aptive Pest Control

KP, we definitely want to get this taken care of for you. Please give us a call as soon as you can so we can get you on the schedule.

Oct. 1st, 2019

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Dan W St Louis, MO

This was my first time using the company and it was great! Javon was very personable and very professional!

6 years ago

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Jennifer Imperial, MO

We have been very happy with our service this year. The technician, Mike, always seems to go above and beyond.

6 years ago

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Vito Centreville, VA

My tech Jay F. showed up early & listened to my issue & took quick action. Great visit, very pleased!

6 years ago

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Elise Adde Alexandria, VA

Hmmm. Came home from work today and say spider webs on front portico, from potted plants to the brick. I thought you guys handled stuff like this. No?

6 years ago

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S Y

Technicians are very profestional and attentive to customer concerns. However, your product does not work on spiders.

6 years ago Edited September 14, 2021

Reply from Aptive Pest Control

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Analeyda garcia Vacaville, CA

Alex was very friendly and helpful. He even found a wasp nest and took care of it for me. I really appreciated him.

6 years ago

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Jonothan Bonney Lake, WA

I received service today and when I got home found multiple spider webs and egg sacs still along the backside of my house. Looks like the back wasn’t even touched by the technician. Not sure this is worth my money anymore.

6 years ago

Reply from Aptive Pest Control

Please reach out to the local branch, Jonothan! We'd be happy to send one of our trucks back out to your home for a free reservice! Thanks!

Sep. 23rd, 2019

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Jeannie Ford Arnold, MO

Ashten was amazing. Told him our concerns and he tol care of them. Said if we had any problems let him know!!

6 years ago

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Suzanne Gautier Triangle, VA

Promised a 12:30 - 5:30 show time. I received an email at 12:00 saying that the service had been completed. No one was home yet - the inside service could not be completed because the technician did NOT arrive at the scheduled time. This was not the agreed upon service.

7 years ago

Reply from Aptive Pest Control

Suzanna, please reach out to the branch so we can get you set up with a free reservice. Thanks in advance!

Sep. 23rd, 2019

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Muneeb Ahmed Lakeville, MN

Best Service, Very friendly staff as well as knowledgeable. I had wasp nests, they were taken down in no time

7 years ago

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Karen Deer Park, TX

Leo introduced himself. Asked what problems we were concerned with. Told us what he would be doing. Thanks Leo.

7 years ago

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Tibby Sugar Land, TX

Jessica was very professional, polite, knowledgeable, and hard working. It was an easy service. Thanks!

7 years ago

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Joseph Armisto Carmel, NY

Explained to me what he needed to be done to resolve my concerns. Then he completed the service. He did a nice job

7 years ago

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Faramarz Sterling, VA

Great customer service, very knowledgable and I'm very happy with the job he has done, thank you Leslie G!

7 years ago

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CHARLES Abernethy Antelope, CA

Great Guy AWESOME ATTITUDE and JOB well done. I was happy to see a man of his caliber Here helping us out.

7 years ago

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Nick Serna San Antonio, TX

This is my favorite technician, please make sure he does all my treatments. High five to him for a job well done.

7 years ago

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Teria Dawson Elk Grove, CA

Customer service is great. Personal are courteous-friendly-efficient-polite. Everything is done as they advertise.

7 years ago

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Kelly Broomfield, CO

During the first treatment, they killed a large patch of grass in yard! It looks like something was spilled or maybe they emptied their sprayer and it has killed the surrounding 3 foot area of grass.

7 years ago

Reply from Aptive Pest Control

So sorry to hear this, Kelly! We'd like to make this up to you. Please contact the local branch at your earliest convenience.

Sep. 18th, 2019

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Edward Gunn Lutz, FL

Courteous, professional, customer service focus and through! What more could you want? Excellent job!

7 years ago

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sue farrant Temecula, CA

He was on time and VERY efficient !! He was very thorough and i would have him return for the next treatment..

7 years ago

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TeresaK Round Lake, IL

I am beginning to think this is a scam. No one came to our house on 9/4 to treat. I will cancel this contract with the help of the state attorney general for fraud and not holding up to your end of the contract. My mother in law is in the house all day and no one came to the house!

7 years ago

Reply from Aptive Pest Control

Thanks for reaching out! We definitely want to make sure you are taken care of. Please give the local call a branch at your earliest convenience.

Sep. 18th, 2019

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Mike Trotta Aldie, VA

The worst!! Called 3 times to remove a hornets nest. Not one call back! Called two more times to cancel service. Both times calls role to central call center. They took my information and said no problem to cancel. Got billed again, with person never showing up!!! Next call is to the police for fraud and charging for non-services...

7 years ago

Reply from Aptive Pest Control

So sorry to hear this, Mike! Please send an email to the branch so we can make sure you are taken care of. Thanks!

Sep. 18th, 2019

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Bob K Avon, IN

Michael did a fine job. He treated our problem and explained everything. Aptive does a great job!! Thanks!

7 years ago

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Sandra Lee Sacramento, CA

So far so good. First service was today, the technician was timely and polite. I will know more after a few weeks.

7 years ago

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James E Kilpatrick Valrico, FL

We were not notified that the tech was coming to treat our property today 9/06/2019 We cannot provide a review of his service because we were at the doctors office. He could not spray the back porch, which has spiders and webs visibly hanging, because the doors were locked

7 years ago

Reply from Aptive Pest Control

James, please reach out to the local branch so we can send one of our trucks back out to your home for a free reservice. Thanks!

Sep. 10th, 2019

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Liza Gonzalez San Antonio, TX

Technician was very professional and courteous! He was very thorough and took his time to ensure everything was done!

7 years ago

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Roberta Hall Seattle, WA

Please note that Jason was very thorough and that there was a big difference compared to the first specialist last week

7 years ago

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James Montgomery Village, MD

Curtis did a complete quarterly service — our first with Aptive — and we’re glad to be new customers!!

7 years ago

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Clint Richmond, TX

Spoke to him through our Ring Doorbell. He was very friendly and explained his services well. Thanks!

7 years ago

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Cheryl Shrode Pasadena, TX

I was here all day Tuesday and did not see you. I was really looking forward to this visit because I wanted the garage and the bathrooms and kitchen done. Please let me know when you are coming.

7 years ago

Reply from Aptive Pest Control

Cheryl, please reach out to the office so we can schedule you for a reservice on the inside of your home. Thanks!

Sep. 9th, 2019

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D Reynolds Braselton, GA

D. W is very professional & knowable about his work. He took time to explain what he would be doing at our house today.

7 years ago

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Ann Westfield, IN

Michael C was very professional, he explained everything he was treating and treated all areas. Thanks

7 years ago

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Robert madriz Fairfield, CA

I had no idea u guys were showing up to spray so my gate was shut and only the front was sprayed. Then later that night I got the 3 e mails saying when my appointment was and what happened. Need better communication that was basically a waste of money

7 years ago

Reply from Aptive Pest Control

Robert, please reach out to the branch so we can set you up with a free reservice! Thanks!

Aug. 30th, 2019

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Natacha G Joseph Zephyrhills, FL

I am new with this company so I will wait to make a better review. Right now I am just very happy with my tech that came out today. His name is Shon.

7 years ago

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tsultrim dorjee Camas, WA

Anquan W is a nice friendly and experienced specialist. He worked every thing nicely. I appreciate his work.

7 years ago

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KM Richmond, TX

Ben is great when he comes out. He always explains what he is doing and asks if I have any questions.

7 years ago

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Carol St Louis, MO

James was very pleasant and efficient. I really liked him. This was my first treatment, so just learning how it works, but happy so far.

7 years ago

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Patrick Hart Roseville, CA

Dan did a thorough job in taking care of our wasps nests and removing the spider webs around the house.

7 years ago

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RB Pearland, TX

The technician was verty thorough. He took his time to do his work and answered all my questions effectively.

7 years ago

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Thomas McFadden Flemington, NJ

Kevin T did a great job. Kevin took the time to explain to me everything he did and what to look for.

7 years ago

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Diane Castro Garnerville, NY

Explained the plan, very efficiently, reassured me regarding solutions used on the property. Very polite Neat

7 years ago

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David Hardaway White House, TN

They did not do what the sales person said was going to be done. The price is to expensive for what is done but they get you in by trying to show your getting a deal. They have not done what was to be done from the start and I say DO NOT TRUST THIS COMPANY!

7 years ago

Reply from Aptive Pest Control

David, please give the local branch a call so we can make sure you are taken care of. Thanks!

Aug. 28th, 2019

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Ahmed A Indianapolis, IN

Recently had interior service provided by Tyler M. Very efficient, friendly, and professional. Thank you!

7 years ago

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Karen Pellicane Austin, TX

Very polite. Sprayed all areas that was spoken about and cleaned the off of all bug debris. Appreciated the service.

7 years ago

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Bryan Pearland, TX

Technician did a great job. It would be nice to receive a time frame of when the technician will arrive rather than just the day.

7 years ago

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Donna Wappingers Falls, NY

As the first person of the company to meet, Michael M was professional, knowledgeable, and friendly!

7 years ago

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Nancy Buffaloe Friendswood, TX

Ehiamen was very prompt and thorough in his service. I have seen results and hope he will be my permanent technician.

7 years ago

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D.S Prospect Heights, IL

Responded very quickly to initial inquiry. Very friendly customer service, Charles was great and explained everything.

7 years ago

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Lisa VR Woodbridge, VA

Technician Justin D was polite, precise and thorough. He did an excellent job and we are happy we chose Aptive.

7 years ago