doxo Logo

doxo

check_circleVerified

star star star star star_half
160 User Reviews
LAST UPDATED: May 3rd, 2021

doxo was founded on the simple idea that it should be easy to pay all your bills through a simple, secure account. Whether on a mobile device, a tablet or a desktop, paying a bill should be simple and efficient. Companies large and small, spanning all types of industries, can join the doxo network to boost customer interaction, drive mobile engagement, get paid faster, and gain more insight into the markets they serve.

Top Ranked Companies

thumb_up

The Good

  • Financial Tools
  • Great Security
  • Mobile App
  • doxoPLUS

Financial Tools

Each personal finance management software finds their own unique niche that appeals to a varying consumer-base. doxo is no different. They have found a new way to provide a different kind of financial service to better serve those looking to get their finances in order or maintain progress. In an attempt to help consumers, doxo has created a program that allows users to pay thousands of billers with just one login without worrying about security issues. Nearly 100,000 companies have been added to the doxo platform base, maximizing compatibility for all of their users. The doxo process is relatively simple and straight-forward. In order to maximize the usage of the doxo platform, users will need to follow these steps in order to get started:

  1. Schedule payments, monitor status, and track bill payment history.
  2. Add all applicable bills and accounts to organize payments.

doxo offers a variety of features to make finance management easier. doxo can provide free bill pay reminders, schedule monthly and one-time payments, and accept more payment methods than some other billers, including Apple Pay.

Great Security

Security is an issue for many when using a personal finance management system. Since these platforms require a level of transparency from the user, sharing personal and financial data can cause concern for those worried about identity theft. Bank-grade security keeps all doxo information safe while their automatic status monitoring keeps it simple. Those concerned with security issues can take solace in the fact that doxo is equipped with the following:

  • Data is encrypted and protected by bank-grade security practices and technologies (doxo systems use RSA 2048 encryption with an AES-256 symmetric key).
  • Payments are monitored at every step along the way and if there is ever an issue, users will immediately be notified.
  • A complete history of every payment is tracked in detail in the user's account.
  • Biometric authentication prevents other individuals from accessing your information.

Mobile App

While users can log in through compatible desktop computers, doxo also has a mobile app available for download on both Apple and Android devices. Users will still be able to organize accounts, manage all account information, and track payments from anywhere. Users can also search the doxo directory from any mobile browser to make a payment through their mobile-optimized platform.

doxoPLUS

doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for just $4.99 per month (plus tax where applicable). With doxoPLUS members receive private pay™ account protection, overdraft protection, and no fees on bank payments. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment. 

thumb_down

The Bad

  • Current Status Not Provided

Current Status Not Provided

Since doxo is focused primarily on providing a service that manages payments and outgoing finances, the status of current funds and finances are left untouched by their platform. That means that users looking for a budgeting or investment tool may be disappointed since doxo does not provide these types of resources or services to their customers. These missing features, which are typically found in personal finance management platforms include:

  • Budgeting tracker: there is no feature that allows users to track how much is being spent and then seeing a remaining balance
  • Goal setting tool: unless a user's goal is to set up payments and not worry about them anymore, users will not be able to enjoy this service
  • Investment services: users will also not be able to see their money grow as doxo does not track current investments or opportunities

doxo is available free of charge, but certain personal information must be divulged to the service. As part of this agreement, some information is then used for advertising purposes. That being said, that is a relatively small trade-off for a free service.

gavel

The Bottom Line

Consumers who struggle to stay on top of all of their bills and are constantly paying bills late will benefit from the service doxo is providing. The doxo platform allows for complete payment organization. That being said, the service does not offer typical features found in most personal finance management software. Those that use doxo for their personal finance needs can expect the following from the service:

  1. Organized payment and seamless billing
  2. Top-of-the-line security
  3. Alerts for when payments need to be made
  4. Mobile compatibility options
  5. Limited budgeting and investment tools
Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

4.3

star star star star star_half

160 Reviews

Review Breakdown

5 grade

68%

4 grade

16%

3 grade

6%

2 grade

1%

1 grade

10%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Gigi Wheeling, WV

When I set up my account with my utility company, I was hesitant to sign up to use Doxo and scoured my utility company's site for a way to make a payment directly to/through them. However, the only way to make a payment was using Doxo - so I signed up for it because I had no choice. I have had no issues or qualms whatsoever. Because they charge some rather ouch-worthy fees (in my opinion) for any forms of payment besides linking your bank account, I just linked my bank account and, again, have had no issues. Payments do take a few days to process, but understanding that, I don't wait until the day a bill is due to pay it. I can't speak for other people, but my experience with Doxo has been just fine.

3 years ago

star star star star star

Ericka Eddy Brooklyn, NY

My experience with d o EXO has been a great experience for me I have no problems it is simple and easy to use you can pay your bills online you can use the card to purchase items shopping clothes or purchase groceries if you need help there's always a customer service online or offline you can call and get help 24 hours a day I would give this card five stars and would also recommend it to family and friends it also helps to build up your credit you can also have your credit line raised higher provided you pay on time I would definitely give it a thumbs up

3 years ago

doxo Logo

Reply from doxo

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you! doxo Operations

Nov. 9th, 2018

star star star star star

Mike Beckley, WV

Doxo is a wonderful platform for paying bills online. I was very hesitant to go to online bill pay but Doxo has made the experience very easy. The online look and setup is clean and very user friendly. If you use a bank account to pay your bills there is no fee. I have recommended and will continue to recommend Doxo to all of my family and friends.

3 years ago

doxo Logo

Reply from doxo

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you! doxo Operations

Nov. 9th, 2018

star star star star star

Deana Godfrey, IL

I have used DOXO to pay a bill. My payment was credited the same day as my payment. The site is secure, convenient, and provides peace of mind that my payment was credited the same day. My bill is due on my payday so it is important that the payment is credited that same day. I even get reminders in my email about making my payment. That helps when I'm writing out my bills and budget each month.

3 years ago

star star star star star

Ewart Honolulu, HI

I recently started using Doxo and I can honestly say I am very happy with their service, had to cancel one payment and was surprise to see how quickly doxo refunded every penny. I had another situation with my bank I email doxo customer service **Kathleen** she responded with a solution to my problem very professional, Doxo is a great way to pay your bills Thank you

4 years ago

star star star star star

Michael Fredericksen Port Townsend, WA

This is a very convenient and efficient way to pay our bills. You get the statement via email, notifying you when the bill will be paid, then get a follow-on email letting you know it was paid. And you can download the statements for your files. Very nice!

2 years ago

star star star star star

Wendyday25 Huntington, WV

I love doxo because it is easy to see what my gas bill is and I can pay it very quickly. No fees and no worries about it being late!! I get excellent delivery service with it and guarantee to be on time. Great customer service too.

2 years ago

star star star star star_border

BrianH Mukilteo, WA

I’ve used Doxo for my trash and utility bills for the past 6 six years. It’s conveneient to have the bills sent and paid from a single location. The only reason I’m docking a star is because there was one time when my trash service decided to no longer take credit card payments, but it did not sync with Doxo. I was charged twice...once by my bank account and once by the credit card linked to Doxo. Other than that, it’s been pretty smooth.

3 years ago

star star star star star

George Theodore Bloomington, IN

I use Doxo for my paperless bills that I had in the past paid late because I had forgot about them. I am now reminded in advance and for a small fee I save money by never having a late fee applied or worse yet a declining credit score. Thanks Doxo

3 years ago

star star star star star

sneha Ravula Martinsburg, WV

I love Doxo very good customer service and easy ways to make payments for most of the companies very reliable and great service. I love this company and offers paying from last 2years without any issues. Thanks DOXO for making easy and user friendly. Good company with great product and guarantee ontime payments online.

3 years ago

star star star star star

Amanda Lawson Procious, WV

Doxo is a great way to pay bills. I work long hours and also work late so it is impossible for me to go physically pay a bill during business hours. But with Doxo, I can schedule a bill to pay ahead of time. They always let me know how long it will take to process so that I can make sure the bill gets paid on time every time!

4 years ago

star star star star star

Sandra Nelson Bartlesville, OK

It was Fast and easy. I can make my payment with virtually no hassle whatsoever. Automatically removes the funds from my account do there’s no chance I can accidentally overdraw my account either.

1 year ago

doxo Logo

Reply from doxo

Hi Sandra, Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service! Best, Lisa

Dec. 5th, 2019

star star star star star

Annette Sanchez Fontana, CA

Doxo has taken “ALOT of STESS” off paying my Bills!!!.. I pay my bills Once a Month through Doxo;;. And No more Worries....I even joined the Plus program they offer , and (Less fees)... Thank You Doxo...🤩👍

2 years ago

doxo Logo

Reply from doxo

Hi Annette, Thank you so much for your feedback. We're very happy to hear you're enjoying doxoPLUS! Best, Lisa

Nov. 6th, 2019

star star star star star

Anastasia Renton, WA

Bill's are paid timely. You can forget about the details, they will care of everything. You can set up invoice amounts limits. Planning to assign another accounts to them. A great experience!!

2 years ago

doxo Logo

Reply from doxo

Thank you very much for your review, Anastasia! It's great to hear that you're happy paying your bills with doxo. Please let us know if there's anything else we can do to make your bill pay experience a positive one! --Lisa

Oct. 2nd, 2019

star star star star_border star_border

J Johnson Raleigh, NC

Using the system was not an issue. The issue I had was that I received the payment statement and assumed I could wait a couple days to pay it. Boy was I wrong, the payment didn’t post for 5 days. It cost me a $25 late fee on a $6 bill. Late delivery of payment statement (7 days before the due date) + 3 day wait before paying ( this is on me) = $31 ride on a couple mile toll road.

2 years ago

doxo Logo

Reply from doxo

Hello, thank you for your review. First off, I'm very sorry to hear about this situation. I can assure you that this is not the experience we'd like you to have with doxo. We are actively working to improve processing speed, and your payment method can change how long your payment processes (credit card tends to process more quickly, for example). If you haven't already, please make sure to contact our Customer Care team at so that we can look into this situation with you. We offer 24/7 email, phone, and live chat assistance at . Thank you for your patience. --Adam, doxo Support

Sep. 23rd, 2019

star star star star star

Roger Irby Rancho Cordova, CA

Doxo has been a reliable alternative to autopay with fidelity and guaranty. F & G does not offer ANY method online to pay monthly premiums. The cost of stamps, envelopes and associated time spent justifies using doxo.

2 years ago

doxo Logo

Reply from doxo

We appreciate your review, Roger! I'm glad to hear that doxo has been able to meet your needs and serve you well. If there's anything else we can do to improve our service to you, please don't hesitate to let us know! --Adam, doxo Support

Sep. 23rd, 2019

star star star star star

Ronald Eller Eclectic, AL

They are always quick, easy and convenient. I can pay from anywhere and any time. I love paying through doxo. Thank you for your time and making it easy for me to pay for my lawn mower. I recommend paying this way.

2 years ago

doxo Logo

Reply from doxo

Thank you for leaving your review, Ronald! I'm very glad that we've been able to make your bill pay experience such a positive one. Please don't hesitate to let us know if we can do anything else to make your experience even better! --Adam, doxo Support

Sep. 23rd, 2019

star star star star star

Kim Skowhegan, ME

So simple, and easy to use! One push of a button, and I know my bill is securely, and timely paid. I have enough to do, I don't have time to sit, and sorry if I've paid it. That small fee is worth it to me! Thank you Doxo!

2 years ago

doxo Logo

Reply from doxo

Thank you for your review, Kim! We're so glad to hear that we've been able to make your bill pay experience a pleasant one. Let us know if there's anything else we can do to improve! --Adam doxo Support

Sep. 4th, 2019

star star star star star_border

David Middlebourne, WV

Doxo makes bill pay easy. I love that I was able to set up auto pay but also have a max bill amount until I have to manually pay. The only downside was that when I switched bank account it seemed to have kicked out my auto pay which left me behind one month on my bill before I noticed. That may have been my doing though.

3 years ago

doxo Logo

Reply from doxo

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you! doxo Operations

Nov. 9th, 2018

star star star star star

M, hefner Waycross, GA

When paying a bill, makes it easy to post a payment, the reminder that my bill is coming up is really good, cause sometimes i forget ... posting a payment threw the app. Very simple and easy,

3 years ago

doxo Logo

Reply from doxo

Thank you for your message--we love the feedback! We are always working to improve our user's experience--thanks again! doxo Operations

Nov. 9th, 2018

star star star star star

Tbaker Chester, WV

I really love using Doxo! I receive alerts when my bill is due and when the payment has been sent. I love the fact that it keeps track of the bills and how you can “file” them away when you have finished paying them.

3 years ago

star star star star star_border

BONNIE STEPHENS Colmesneil, TX

I am impressed with the ease and security provided for payments. I would recommend that you post a payment 2 days before the due date as a submission I made 24 hours prior to due date did not get posted in time so I had to pay a late fee. Overall I'm satisfied and would recommend to others

3 years ago

star star star star star

Cita Knox Cincinnati, OH

Doxo is convenient and it's better that most, in my eyes. People work longer hours and get off when stores are closed. Doxo creates a path for that reason. Such a huge help. Thanks Doxo.

3 years ago

star star star star star

Aaron Spitz Huntington, WV

A very simple, user-friendly interface allows for easy maneuvering through the website. Even during the issues we had regarding maintenance and billing, they never failed to provide excellent customer service.

3 years ago

star star star star star

Amanda Hinton, WV

I've been using Doxo to pay monthly bills. It's easy fast sign in and quick payment without having to re-enter my information. All my payments have gone through on time and reminders keep me up to date on my bills.

3 years ago

star star star star star

Alison Huntington, WV

Doxo makes paying bills easy. It links to many of my bills for easy payment. On the few bills that it doesn’t link to, it still stores my information so my account numbers, payment info, etc is st my fingertips.

3 years ago

star star star star star

Aimee

Since having DOXO I don't have to worry about being late in my gas bill and email notifications are always sent to let me know when my bill is due and when my withdrawal with occur. I definitely recommend it to everyone.

4 years ago

star star_border star_border star_border star_border

Dennis Bright Elizabeth City, NC

WATCH OUT FOR THESE CROOKS!! I was paying my insurance bill online on my insurance companys site just as I always do. I was obviously redirected to Doxo. I did not know I was redirected as I specifically went to my insurance companys website as always. I have never heard of Doxo and thought that my insurance must have a new payment page and system as I had to type in my email address and confirm the email they sent for what I now know was setting up the doxo account. I thought they were updating my info in their new system.I had no idea this was a third party. If they are a reputable company then why dont they stick to traditional ways to solicit business rather than showing up as a pop up that no one would think that is not who they intended on paying. I have since contacted my insurance company and they have no affiliation with Doxo and furthermore you can pay online throught their website for free as you do not need a third party. Why would I use a third party when I dont have to? I called doxo to request a refund. They denied saying they already made the payment. I asked why dont you stick to making money off of people that intend on using you and refund the ones that you tricked into using you that did not intentionally use you. They said the fee was documented in the payment. That may be so but I did not look at the payment that well because I expected it to charge me exactly what I put in the payment. Again I thought I was on my insurance website and I had no reason to look to see if they might charge me differently. My bill was $2342.00 and they charged a fee of $82.25 so my total was $2424.25. I never looked at it again until I saw the charge on my credit card statement and It did not match my bill. I am pretty smart when it comes to the shysters and thieves but doxo got by me. WATCH OUT FOR THIS CROCKED COMPANY!

1 year ago

doxo Logo

Reply from doxo

Hello Dennis, I’m sorry to hear that you feel misled. Unfortunately, we're unable to refund payments after they've already been made. But fees do vary by provider or payment type. If you're interested in figuring out a more efficient way to pay through doxo, we're happy to look into this with you--you can reach out to an agent at . If you'd rather not pay through doxo, we understand, and encourage people to find the payment options that are best for them. Best, Lisa

Dec. 11th, 2019

star star_border star_border star_border star_border

ANGRY Scurry, TX

I did an online search for my water company to pay my water bill. Doxo popped up as if they were associated with the water company. My water company recently did a web page make over and I assumed this was something new, It wasn't. I paid my water bill through these people on 10/17, the money cleared my bank on 10/18 and on 10/28 my water was shut off. The way these people do business is that they take a customer's money and then they MAIL the vendor one of their checks. No where during the payment process do they mention that it will take 2 weeks for them to mail a check to pay my bill. They mis-represent themselves as the company your trying to pay and then they hold on to my money for 2 weeks making interest off the money. I contacted Doxo and was met with indifference. STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!

2 years ago

doxo Logo

Reply from doxo

Hello, I’m very sorry to hear that you have had a disappointing experience with your payment getting processed. We try and make the payment experience as smooth as possible, but it sounds like we missed the mark in several areas with you. We'd love the chance to speak with you about this in more detail, if you'd like--you can reach out to us at . Thank you for taking the time to provide your feedback. Best, Lisa

Oct. 30th, 2019

star star star star star

Mary Lou Falls Beech Creek, PA

Every time I use Doxo to the bills that I do pay with this. I don't have trouble with it. Its great having the reminders to set up to pay bills before they are do.

2 years ago

doxo Logo

Reply from doxo

We're glad to hear that our reminders have been helpful to you, Mary Lou! We really appreciate your review and let us know if there's anything else we can do to improve. --Adam, doxo Support

Sep. 11th, 2019

star star star star star

Eugenia W Moore Ravenswood, WV

I use Doxo to pay my city account and my gas company. This service offers quick "no fuss, no muss" payments, simplifying my life. I highly recommend the service.

2 years ago

star star star star star

ililly

It's really convenient to pay my utility bills through DOXO. I don't have to worry about payments getting lost in the mail, and I'm not using as many postage stamps.

2 years ago

doxo Logo

Reply from doxo

We appreciate your review, ililly! It's good that doxo has been making your utility payments easier and that we can save you a trip to the post office. --Adam, doxo Support

Aug. 22nd, 2019

star star star star star

Alice Lynn, MA

I have no problems i’m able to check the status of my payment and since my insurance company has’t sent me a late payment notice I know you are doing your job

2 years ago

star star star star star_border

Emaline Metheney Belington, WV

Doxo is pretty awesome. I love that I am able to use it to pay my gas bill. It makes it so convenient and it’s super easy to use. I really like the fact that I can have automatic payments or pay a bill early.

3 years ago

doxo Logo

Reply from doxo

Thank you for the message--we love the feedback! We are happy you are able to pay your gas bill. We are always working to improve our user's experience--thank you! doxo Operations

Nov. 9th, 2018

star star star star star_border

CMAsh Lewiston, ID

It's convenient, yet not the easiest experience. Some streamlining and a bit more user friendly would be nice. Pages are a bit too "busy", and you're not able to pay anything extra.

3 years ago

star star star star star

Brandy Bingham Smyrna, TN

I have been using DOXO for about 2 years, its very easy to use and can be manipulated to your own personal needs! I use it for a few bills and its FANTASTIC!!

3 years ago

star star star star star_border

Betty Achonwa Irving, TX

So far, I am pleased with this company. The Cons are it takes too long to deliver your payment to the receiver. Also the fees are high. But I will recommend to friends and family.

3 years ago

star star star star star

Ayton Taylor Chicago, IL

It is very useful and I feel tat my information will be sent in a fast and safe manner. The App is intuitive and the alerts are timely.

1 year ago

doxo Logo

Reply from doxo

Hi Ayton, Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are glad that you've found our mobile app to be intuitive and the alerts timely! Best, Lisa

Jan. 20th, 2020

star star star star star_border

Jenny Orlando, FL

I don't know why I pay Doxo a monthly fee that is greater than the fee charged by the payee. Seems counterintuitive but it seemed the only way to pay online.

2 years ago

doxo Logo

Reply from doxo

Hi Jenny, Thank you for taking the time to review doxo. We hear your concerns, and are working hard to make our service more affordable. To let you know, we do also have a monthly subscription service, doxoPLUS, that allows you to pay any number of billers without an individual fee when making bank payments. If you'd like more information, you can reach out to our Customer Care team at ! Thanks again, Lisa

Dec. 5th, 2019

star star_border star_border star_border star_border

j hutchins Salisbury, MD

I paid my trash bill twice with doxo. Both times company said they did not receive my payment. They stopped picking up my trash. I had to make MANY phone calls to get this straightened out. When I did a chat with doxo, the response was worthless. I will not be using doxo in the future. I feel that doxo owes me for my time wasted and inconvenience of my overflowing trash can

2 years ago

doxo Logo

Reply from doxo

Hello J, Thank you for your feedback. We're very sorry to hear you had a disappointing experience getting your payment processed. I'd encourage you to reach out to our Customer Support team so we can investigate this specific issue. You can do this by emailing , or reaching out to an agent on our 24/7 live chat at . We hope to hear from you soon! Best, Lisa

Nov. 20th, 2019

star star_border star_border star_border star_border

Kevin B Newtown, PA

My dad had been using doxo for years paying our sewer bill. I recently took over the household finances and I was floored. There was a seven dollar service charge tacked onto the total we owed. Every month for at least 6 years or so. That is atrocious. No thanks. A simple phone call on my behalf and I paid the bill charge free and no processing time delay. Save yourselves!

2 years ago

doxo Logo

Reply from doxo

Dear Kevin, We appreciate your response as we are constantly looking to improve our affordability and lower fees. Currently, our most affordable option is paying from a bank account (debiting directly from your checking/savings account), as opposed to paying by credit or debit card. Bill pay reminders are always free! We hope you'll try us again someday. Best, Lisa

Nov. 14th, 2019

star star star star star

Mohammed love love Oakland, CA

doxo is great way to pay my credit cards bill peace of mind with doxo ..awesome app too very useful and easy to login ..

2 years ago

doxo Logo

Reply from doxo

Hello Mohammed, Thanks so much for your review! We're very glad to hear you're enjoying the app. Best, Lisa

Oct. 21st, 2019

star star star star star

Lisa Wright Jackson, MS

It's very helpful to me. So convenient for me to use. Being disabled it helps me to pay my bills without leaving my house.

2 years ago

doxo Logo

Reply from doxo

Dear Lisa, Thank you so much for taking the time to write this review! We're so glad to hear that you're having a smooth experience paying your bills with doxo. Best, Lisa

Oct. 21st, 2019

star star star star star

Denise Lewisburg, WV

This is wonderful! Not only saves paper but it will remind you of the upcoming due date. I use it not only for my gas bill but also my water.

2 years ago

doxo Logo

Reply from doxo

That's great to hear, Denise! Thanks for your review, and if you're ever looking to add another biller to doxo, just let us know at and we'll try to get them on the network. We'd love to try and help you save another tree! --Adam, doxo Support

Aug. 22nd, 2019

star star star star star_border

Dawn Terhune Syracuse, NY

I forget when my bill is due and usually I find myself scrambling before I am late to pay the bill. But thanks to Doxo it's simple ,fast and convenient.

2 years ago

doxo Logo

Reply from doxo

Thanks for your feedback, Dawn! We're glad to hear that we could help keep you current on your bills. If there's anything else we can do to improve and try and earn that 5 Star rating from you, don't hesitate to let us know at ! --Adam doxoSupport

May. 31st, 2019

star star star star star

Lora Weirton, WV

Doxo makes it very easy to pay my gas bill on line. Notices come well ahead of time. The website us very easy to navigate.

3 years ago

doxo Logo

Reply from doxo

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you! doxo Operations

Nov. 9th, 2018

star star star star star

Emmy East Stroudsburg, PA

It makes it super easy to pay my bill each month. I couldn’t be more pleased about how simple it is. Thank you Doxo!!!

3 years ago

doxo Logo

Reply from doxo

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you! doxo Operations

Nov. 9th, 2018

star star star star star

Emily Seattle, WA

Doxo is easy to use and intuitive. I appreciate that my utility company uses Doxo because it makes paying my bill simple.

3 years ago

doxo Logo

Reply from doxo

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you! doxo Operations

Nov. 9th, 2018

star star star star_border star_border

Candice Carroll Chandler, AZ

I use this to pay two of my bills, if it wasn't for the 3.99 charge I would use it for all my bills..eventually because of this $3.99 charge I will stop using it and find another way to pay pay those 2 bills

3 years ago

doxo Logo

Reply from doxo

Candice, Thank you for your message--we love the feedback! Fees vary based on what the provider/payment processor is charging us. While we’re actively working with billers to reduce both fees and overall processing times, there are times when we need to pass those fees on to the consumer. You’ll see them in the payment flow (prior to confirming payment) where they’re based on the biller and the type of payment (bank transfer, debit, or credit card). Until we get to a point where we can offer more billers at a $0 fee, I can understand your desire to pay directly. However, if you have a few hard-to-pay billers, or those that don’t accept online payments, the convenience of making these payments from a single account can (for some people) offset those fees. We encourage all our users to pay in whatever method is best for them. Thanks!

Nov. 9th, 2018

star star star star star

A. Bradford Huntington, WV

I use Doxo to pay one of my bills and have never had any problems. It’s easy to use and quick to pay bills with. Great program.

3 years ago