doxo was founded on the simple idea that it should be easy to pay all your bills through a simple, secure account. Whether on a mobile device, a tablet or a desktop, paying a bill should be simple and efficient. Companies large and small, spanning all types of industries, can join the doxo network to boost customer interaction, drive mobile engagement, get paid faster, and gain more insight into the markets they serve.

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The Good

  • Financial Tools
  • Great Security
  • Mobile App

Financial Tools

Each personal finance management software finds their own unique niche that appeals to a varying consumer-base. doxo is no different. They have found a new way to provide a different kind of financial service to better serve those looking to get their finances in order or maintain progress. In an attempt to help consumers, doxo has created a program that allows users to pay thousands of billers with just one login without worrying about security issues. Nearly 50,000 companies have been added to the doxo platform base, maximizing compatibility for all of their users. The doxo process is relatively simple and straight-forward. In order to maximize the usage of the doxo platform, users will need to follow these steps in order to get started:

  1. Schedule payments, monitor status, and track bill payment history.
  2. Add all applicable bills and accounts to organize payments.

doxo offers a variety of features to make finance management easier. doxo can provide free bill pay reminders, schedule monthly and one-time payments, and accept more payment methods than some other billers, including Apple Pay.

Great Security

Security is an issue for many when using a personal finance management system. Since these platforms require a level of transparency from the user, sharing personal and financial data can cause concern for those worried about identity theft. Bank-grade security keeps all doxo information safe while their automatic status monitoring keeps it simple. Those concerned with security issues can take solace in the fact that doxo is equipped with the following:

  • Data is encrypted and protected by bank-grade security practices and technologies (doxo systems use RSA 2048 encryption with an AES-256 symmetric key).
  • Payments are monitored at every step along the way and if there is ever an issue, users will immediately be notified.
  • A complete history of every payment is tracked in detail in the user's account.
  • Biometric authentication prevents other individuals from accessing your information.

Mobile App

While users can log in through compatible desktop computers, doxo also has a mobile app available for download on both Apple and Android devices. Users will still be able to organize accounts, manage all account information, and track payments from anywhere. Users can also search the doxo directory from any mobile browser to make a payment through their mobile-optimized platform.

The Bad

  • Current Status Not Provided

Current Status Not Provided

Since doxo is focused primarily on providing a service that manages payments and outgoing finances, the status of current funds and finances are left untouched by their platform. That means that users looking for a budgeting or investment tool may be disappointed since doxo does not provide these types of resources or services to their customers. These missing features, which are typically found in personal finance management platforms include:

  • Budgeting tracker: there is no feature that allows users to track how much is being spent and then seeing a remaining balance
  • Goal setting tool: unless a user's goal is to set up payments and not worry about them anymore, users will not be able to enjoy this service
  • Investment services: users will also not be able to see their money grow as doxo does not track current investments or opportunities

doxo is available free of charge, but certain personal information must be divulged to the service. As part of this agreement, some information is then used for advertising purposes. That being said, that is a relatively small trade-off for a free service.

The Bottom Line

Consumers who struggle to stay on top of all of their bills and are constantly paying bills late will benefit from the service doxo is providing. The doxo platform allows for complete payment organization. That being said, the service does not offer typical features found in most personal finance management software. Those that use doxo for their personal finance needs can expect the following from the service:

  1. Organized payment and seamless billing
  2. Top-of-the-line security
  3. Alerts for when payments need to be made
  4. Mobile compatibility options
  5. Limited budgeting and investment tools

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.5
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74 Reviews

Review Breakdown

5 star
76%
4 star
14%
3 star
5%
2 star
0%
1 star
5%

Sentiment Criteria

Value for your money
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Quality of product or service
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Irenesweetmom
August 23rd, 2019 Columbus, OH DETAILS
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Awesome I unjoy using doxo . Is fast reliable and easy to use.

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Beth
August 23rd, 2019 Ripley, WV DETAILS
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This really helps me remember to pay my bills!!!!

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Reply from doxo

Aug 23, 2019

We're glad that we could help, Beth! Please let us know if there's anything else we can to improve. Thanks for the review. --Adam, doxo Support

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ililly
August 22nd, 2019 DETAILS
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It's really convenient to pay my utility bills through DOXO. I don't have to worry about payments getting lost in the mail, and I'm not using as many postage stamps.

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Reply from doxo

Aug 22, 2019

We appreciate your review, ililly! It's good that doxo has been making your utility payments easier and that we can save you a trip to the post office. --Adam, doxo Support

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Judith
August 22nd, 2019 DETAILS
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I like the one click pay feature. Alerts are timely. The no-fee feature is a nice bonus.

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Janeal Cope
August 22nd, 2019 Independence, MO DETAILS
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It is very easy to use. Always send reminders

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Denise
August 22nd, 2019 Lewisburg, WV DETAILS
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This is wonderful! Not only saves paper but it will remind you of the upcoming due date. I use it not only for my gas bill but also my water.

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Reply from doxo

Aug 22, 2019

That's great to hear, Denise! Thanks for your review, and if you're ever looking to add another biller to doxo, just let us know at Support.doxo.com and we'll try to get them on the network. We'd love to try and help you save another tree! --Adam, doxo Support

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Jacklyn J Boon
August 22nd, 2019 Batavia, NY DETAILS
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Very user friendly. ..... great service

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Reply from doxo

Aug 22, 2019

We do our very best, Jacklyn. Thank you so much for your review and we'll do all we can to keep making your bill pay experience a satisfactory one. --Adam, doxo Support

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Darla Burns
August 16th, 2019 Charleston, WV

I like that they send me reminders, and that I can schedule my payment ahead of time. It's very easy to use!

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Debbie Vanaman
August 14th, 2019 Beckley, WV DETAILS
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always right on time with payments and notifications that payments have been made.

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Reply from doxo

Aug 15, 2019

We're glad to hear it, Debbie! Let us know if anything comes up and thank you for your review. --Adam doxo Support

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Darlene
August 14th, 2019 Eugene, OR DETAILS
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I find using doxo very easy and convient and i know my payment will get there on time with the date that i set up

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Pamela Wyatt
August 8th, 2019 Irving, TX DETAILS
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promt payment posting,There is a charge for the service.

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Reply from doxo

Aug 08, 2019

Hi Pamela, we appreciate your feedback! I'm glad that we could get your payments up to your biller quickly. We do understand your frustration regarding fees - as a quick note, we do offer a more affordable option of paying via ACH (directly debiting from your bank account), if you haven't used that already. You can check that out on your doxo Wallet: https://user.doxo.com/wallet We do also offer free bill pay reminders! Please contact our Customer Care team at Support.doxo.com if you'd like more information on that. Thank you again and please let us know if there's anything else we can do to improve! --Adam doxo Support

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louie r barker
August 7th, 2019 Chapmanville, WV DETAILS
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doxo is very handy to use. up to date information. easy to pay my bill. have never had a problem.

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Reply from doxo

Aug 07, 2019

We appreciate your review, Louie! Thank you for the feedback and we'll continue to do all we can to give you the best possible service. --Adam doxo Support

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April kniceley
August 7th, 2019 Nitro, WV DETAILS
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Easy way to pay and keep track of Bill's with friendly reminders.

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Reply from doxo

Aug 08, 2019

We appreciate your feedback, April! I'm glad our free bill reminders have been able to help you keep things straight. Thank you again for your review! --Adam doxo Support

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Barbarajayne Dargin
August 7th, 2019 Detroit, MI DETAILS
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Easy access, to implement payments and or problems.

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Alice
July 31st, 2019 Lynn, MA DETAILS
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I have no problems i’m able to check the status of my payment and since my insurance company has’t sent me a late payment notice I know you are doing your job

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Missy
June 14th, 2019 Marion, IN DETAILS
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Great to pay your bills!! You don't have to worry Alfred they summit the payment.

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George
May 31st, 2019 Olalla, WA

Easy set up. User friendly and intuitive app. Bonus it is free!

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Dawn Terhune
May 31st, 2019 Syracuse, NY DETAILS
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I forget when my bill is due and usually I find myself scrambling before I am late to pay the bill. But thanks to Doxo it's simple ,fast and convenient.

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Reply from doxo

May 31, 2019

Thanks for your feedback, Dawn! We're glad to hear that we could help keep you current on your bills. If there's anything else we can do to improve and try and earn that 5 Star rating from you, don't hesitate to let us know at [email protected]! --Adam doxoSupport

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Wendyday25
May 28th, 2019 Huntington, WV DETAILS
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I love doxo because it is easy to see what my gas bill is and I can pay it very quickly. No fees and no worries about it being late!! I get excellent delivery service with it and guarantee to be on time. Great customer service too.

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terry
May 28th, 2019

It's quick, and easy to use. Its secure.

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Michael Clarke
May 17th, 2019 Fort Lauderdale, FL DETAILS
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Making transactions easier, hassle free.

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Brian
May 17th, 2019 Discovery Bay, CA

Great concept they give you a heads your bill will be paid and a confirmation once paid

doxo Logo

Reply from doxo

May 17, 2019

Thanks for your review, Brian! If there’s anything else we can do to improve our service for you, don’t hesitate to let us know - we’re always looking for feedback! -- Adam, doxo Support

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Asugz
February 19th, 2019 Bonduel, WI DETAILS
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Easy. Quick. Convenient. Dependable. Would recommend.

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M, hefner
November 2nd, 2018 Waycross, GA DETAILS
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When paying a bill, makes it easy to post a payment, the reminder that my bill is coming up is really good, cause sometimes i forget ... posting a payment threw the app. Very simple and easy,

doxo Logo

Reply from doxo

Nov 09, 2018

Thank you for your message--we love the feedback! We are always working to improve our user's experience--thanks again! doxo Operations

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E Starcher
October 29th, 2018 Nitro, WV DETAILS
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Very kind and helpful with questions I have regarding my service and or bill.

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Reply from doxo

Nov 09, 2018

Thank you for your message--we love the feedback! Sincerely, doxo Operations

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David
October 29th, 2018 Middlebourne, WV DETAILS
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Doxo makes bill pay easy. I love that I was able to set up auto pay but also have a max bill amount until I have to manually pay. The only downside was that when I switched bank account it seemed to have kicked out my auto pay which left me behind one month on my bill before I noticed. That may have been my doing though.

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Reply from doxo

Nov 09, 2018

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you! doxo Operations

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Emaline Metheney
October 25th, 2018 Belington, WV DETAILS
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Doxo is pretty awesome. I love that I am able to use it to pay my gas bill. It makes it so convenient and it’s super easy to use. I really like the fact that I can have automatic payments or pay a bill early.

doxo Logo

Reply from doxo

Nov 09, 2018

Thank you for the message--we love the feedback! We are happy you are able to pay your gas bill. We are always working to improve our user's experience--thank you! doxo Operations

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Lora
October 23rd, 2018 Weirton, WV DETAILS
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Doxo makes it very easy to pay my gas bill on line. Notices come well ahead of time. The website us very easy to navigate.

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Reply from doxo

Nov 09, 2018

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you! doxo Operations

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Elayna Glasure
October 23rd, 2018 Follansbee, WV DETAILS
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Easy to pay bills and i love the e-mail alerts

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Reply from doxo

Nov 09, 2018

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you! doxo Operations

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Eric
October 23rd, 2018 Huntington, WV DETAILS
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After setting up Doxo, I haven’t had to do anything. I get my bills, receipts, and updates sent to my email. Easy.

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Reply from doxo

Nov 09, 2018

Thank you for the message--we love the feedback! We are always working to improve our user's experience, and make their financial lives as simple as possible. Thank you! doxo Operations

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Emmy
October 23rd, 2018 East Stroudsburg, PA DETAILS
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It makes it super easy to pay my bill each month. I couldn’t be more pleased about how simple it is. Thank you Doxo!!!

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Reply from doxo

Nov 09, 2018

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you! doxo Operations

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Emily
October 23rd, 2018 Seattle, WA

Doxo is easy to use and intuitive. I appreciate that my utility company uses Doxo because it makes paying my bill simple.

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Reply from doxo

Nov 09, 2018

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you! doxo Operations

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Chantelle
October 22nd, 2018 Colorado Springs, CO

Makes it easier s secure way to pay my bills

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Reply from doxo

Nov 09, 2018

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you! doxo Operations

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Ericka Eddy
October 16th, 2018 Brooklyn, NY DETAILS
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My experience with d o EXO has been a great experience for me I have no problems it is simple and easy to use you can pay your bills online you can use the card to purchase items shopping clothes or purchase groceries if you need help there's always a customer service online or offline you can call and get help 24 hours a day I would give this card five stars and would also recommend it to family and friends it also helps to build up your credit you can also have your credit line raised higher provided you pay on time I would definitely give it a thumbs up

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Reply from doxo

Nov 09, 2018

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you! doxo Operations

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Mike
October 12th, 2018 Beckley, WV DETAILS
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Doxo is a wonderful platform for paying bills online. I was very hesitant to go to online bill pay but Doxo has made the experience very easy. The online look and setup is clean and very user friendly. If you use a bank account to pay your bills there is no fee. I have recommended and will continue to recommend Doxo to all of my family and friends.

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Reply from doxo

Nov 09, 2018

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you! doxo Operations

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Crystal
October 12th, 2018 Clendenin, WV DETAILS
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Very easy way to keep a bill taken care of

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Reply from doxo

Nov 09, 2018

Thank you for the message--we love the feedback! doxo Operations

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Candice Carroll
October 12th, 2018 Chandler, AZ DETAILS
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I use this to pay two of my bills, if it wasn't for the 3.99 charge I would use it for all my bills..eventually because of this $3.99 charge I will stop using it and find another way to pay pay those 2 bills

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Reply from doxo

Nov 09, 2018

Candice, Thank you for your message--we love the feedback! Fees vary based on what the provider/payment processor is charging us. While we’re actively working with billers to reduce both fees and overall processing times, there are times when we need to pass those fees on to the consumer. You’ll see them in the payment flow (prior to confirming payment) where they’re based on the biller and the type of payment (bank transfer, debit, or credit card). Until we get to a point where we can offer more billers at a $0 fee, I can understand your desire to pay directly. However, if you have a few hard-to-pay billers, or those that don’t accept online payments, the convenience of making these payments from a single account can (for some people) offset those fees. We encourage all our users to pay in whatever method is best for them. Thanks!

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Molly
October 12th, 2018 Charleston, WV DETAILS
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I am very pleased with DOXO. Paying bills has never been easier and more timely.

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Reply from doxo

Nov 09, 2018

Thanks for your message--we love the feedback! We are always working to improve our user's experience--thanks again! doxo Operations

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Sherry Robinson
October 12th, 2018 Riverdale, GA DETAILS
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Great reminders, excellent service, payment made easy,

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Betty
October 12th, 2018 Hot Springs, AR DETAILS
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I use Doxo to pay my credit card bill,very convenient thanks

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CMAsh
October 12th, 2018 Lewiston, ID DETAILS
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It's convenient, yet not the easiest experience. Some streamlining and a bit more user friendly would be nice. Pages are a bit too "busy", and you're not able to pay anything extra.

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Tbaker
October 12th, 2018 Chester, WV DETAILS
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I really love using Doxo! I receive alerts when my bill is due and when the payment has been sent. I love the fact that it keeps track of the bills and how you can “file” them away when you have finished paying them.

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BrianH
October 8th, 2018 Mukilteo, WA

I’ve used Doxo for my trash and utility bills for the past 6 six years. It’s conveneient to have the bills sent and paid from a single location. The only reason I’m docking a star is because there was one time when my trash service decided to no longer take credit card payments, but it did not sync with Doxo. I was charged twice...once by my bank account and once by the credit card linked to Doxo. Other than that, it’s been pretty smooth.

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George Theodore
October 8th, 2018 Bloomington, IN DETAILS
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I use Doxo for my paperless bills that I had in the past paid late because I had forgot about them. I am now reminded in advance and for a small fee I save money by never having a late fee applied or worse yet a declining credit score. Thanks Doxo

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Janine
October 5th, 2018 DETAILS
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I think it’s unfair to charge 3.99 for a person to pay a bill on line or any other way. We have to pay our bill. This is a ripoff

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Reply from doxo

Apr 11, 2019

Hello Janine, Thanks for sharing your experience with us, we need to hear from you and others as we work to reduce costs and delivery fees for many of our customers and providers. If available, paying via ACH (bank) method is typically the least expensive. Ultimately, when your provider connects with us electronically, we'll be able to process electronic payments faster, and with a no cost delivery fee! If you have more questions please call our Customer Care Team at 206 319 0097. Joe doxo.com https://support.doxo.com

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Brandy Bingham
October 5th, 2018 Smyrna, TN DETAILS
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I have been using DOXO for about 2 years, its very easy to use and can be manipulated to your own personal needs! I use it for a few bills and its FANTASTIC!!

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BONNIE STEPHENS
October 5th, 2018 Colmesneil, TX DETAILS
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I am impressed with the ease and security provided for payments. I would recommend that you post a payment 2 days before the due date as a submission I made 24 hours prior to due date did not get posted in time so I had to pay a late fee. Overall I'm satisfied and would recommend to others

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A. Bradford
October 5th, 2018 Huntington, WV

I use Doxo to pay one of my bills and have never had any problems. It’s easy to use and quick to pay bills with. Great program.

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Brandi Ellison
October 5th, 2018 Oak Hill, WV DETAILS
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Living in a fairly rural area that seems technologically to be in the 80s, Doxo has been such a help paying my bills online.

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Bonnie Penick
October 4th, 2018 Greensburg, KY DETAILS
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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i have used this company for a while and the service is excellent. very prompt.