doxo was founded on the simple idea that it should be easy to pay all your bills through a simple, secure account. Whether on a mobile device, a tablet or a desktop, paying a bill should be simple and efficient. Companies large and small, spanning all types of industries, can join the doxo network to boost customer interaction, drive mobile engagement, get paid faster, and gain more insight into the markets they serve.

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The Good

  • Financial Tools
  • Great Security
  • Mobile App
  • doxoPLUS

Financial Tools

Each personal finance management software finds their own unique niche that appeals to a varying consumer-base. doxo is no different. They have found a new way to provide a different kind of financial service to better serve those looking to get their finances in order or maintain progress. In an attempt to help consumers, doxo has created a program that allows users to pay thousands of billers with just one login without worrying about security issues. Nearly 60,000 companies have been added to the doxo platform base, maximizing compatibility for all of their users. The doxo process is relatively simple and straight-forward. In order to maximize the usage of the doxo platform, users will need to follow these steps in order to get started:

  1. Schedule payments, monitor status, and track bill payment history.
  2. Add all applicable bills and accounts to organize payments.

doxo offers a variety of features to make finance management easier. doxo can provide free bill pay reminders, schedule monthly and one-time payments, and accept more payment methods than some other billers, including Apple Pay.

Great Security

Security is an issue for many when using a personal finance management system. Since these platforms require a level of transparency from the user, sharing personal and financial data can cause concern for those worried about identity theft. Bank-grade security keeps all doxo information safe while their automatic status monitoring keeps it simple. Those concerned with security issues can take solace in the fact that doxo is equipped with the following:

  • Data is encrypted and protected by bank-grade security practices and technologies (doxo systems use RSA 2048 encryption with an AES-256 symmetric key).
  • Payments are monitored at every step along the way and if there is ever an issue, users will immediately be notified.
  • A complete history of every payment is tracked in detail in the user's account.
  • Biometric authentication prevents other individuals from accessing your information.

Mobile App

While users can log in through compatible desktop computers, doxo also has a mobile app available for download on both Apple and Android devices. Users will still be able to organize accounts, manage all account information, and track payments from anywhere. Users can also search the doxo directory from any mobile browser to make a payment through their mobile-optimized platform.

doxoPLUS

doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for just $4.99 per month (plus tax where applicable). With doxoPLUS members receive private pay™ account protection, overdraft protection, and no fees on bank payments. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment. 

The Bad

  • Current Status Not Provided

Current Status Not Provided

Since doxo is focused primarily on providing a service that manages payments and outgoing finances, the status of current funds and finances are left untouched by their platform. That means that users looking for a budgeting or investment tool may be disappointed since doxo does not provide these types of resources or services to their customers. These missing features, which are typically found in personal finance management platforms include:

  • Budgeting tracker: there is no feature that allows users to track how much is being spent and then seeing a remaining balance
  • Goal setting tool: unless a user's goal is to set up payments and not worry about them anymore, users will not be able to enjoy this service
  • Investment services: users will also not be able to see their money grow as doxo does not track current investments or opportunities

doxo is available free of charge, but certain personal information must be divulged to the service. As part of this agreement, some information is then used for advertising purposes. That being said, that is a relatively small trade-off for a free service.

The Bottom Line

Consumers who struggle to stay on top of all of their bills and are constantly paying bills late will benefit from the service doxo is providing. The doxo platform allows for complete payment organization. That being said, the service does not offer typical features found in most personal finance management software. Those that use doxo for their personal finance needs can expect the following from the service:

  1. Organized payment and seamless billing
  2. Top-of-the-line security
  3. Alerts for when payments need to be made
  4. Mobile compatibility options
  5. Limited budgeting and investment tools

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User Reviews

Star Rating

4.3
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160 Reviews

Review Breakdown

5 star
68%
4 star
16%
3 star
6%
2 star
1%
1 star
10%

Sentiment Criteria

Value for your money
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Donna Benson

January 28th, 2020 Memphis, TN DETAILS arrow_drop_down
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They deliver the payment on the day they say.

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Reply from doxo

Jan 29, 2020

Hello Donna, Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service! All the best, Lisa

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Gabrielle Savage

January 28th, 2020 Wilmington, DE DETAILS arrow_drop_down
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Everything about the app was easy and fast. One problem I had last month wasn't able to get my payment amount due. And the fee is WAY TO HIGH

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Reply from doxo

Jan 29, 2020

Hi Gabrielle, Thanks very much for providing your feedback, we're so happy to hear you've found doxo to be easy and fast! We're sorry to hear you faced issues last month--please reach out to us on our 24/7 live chat at so we can help resolve any issues you may be facing. We also understand your concern about fees, and are constantly looking to improve our affordability. To let you know, we do offer a subscription service, doxoPLUS, which charges no additional fees for bank payments. And bill-pay reminders are always free! Thanks again, Lisa

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Lynn

January 20th, 2020 Elkview, WV DETAILS arrow_drop_down
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I like that I can pay online but I don't like the fact that it costs $3.99 to do so.

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Reply from doxo

Jan 21, 2020

Hi Lynn, Thank you for taking the time to review doxo! We’re constantly looking to improve our affordability, and your comments help us towards that goal. We do offer a subscription service, doxoPLUS, which charges no additional fees for bank payments, in case that interests you. At $4.99 a month, it's an especially good deal if you pay multiple regular bills. And with or without a doxoPLUS account, email bill-pay reminders are always free! If we can help with anything, please don't hesitate to reach out to us on live chat at . Thanks! -Lisa

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Ayton Taylor

January 17th, 2020 Chicago, IL DETAILS arrow_drop_down
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It is very useful and I feel tat my information will be sent in a fast and safe manner. The App is intuitive and the alerts are timely.

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Reply from doxo

Jan 20, 2020

Hi Ayton, Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are glad that you've found our mobile app to be intuitive and the alerts timely! Best, Lisa

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Becky Wilburn

January 17th, 2020 San Antonio, TX

No complaints here. It's fast and simple..wish everything else was.

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Reply from doxo

Jan 20, 2020

Hi Becky, Thank you so much for taking the time to write this review. We do our best to serve you well, and we’re thrilled that you’ve been happy with doxo. If there’s anything else we can do, please don’t hesitate to reach out at . Best, Lisa

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Darlene Kay White

January 9th, 2020 Elkins, WV DETAILS arrow_drop_down
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Always quick and easy. I have never had a problem with Doxo.

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Reply from doxo

Jan 10, 2020

Hello Darlene, Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service! Thanks again, Lisa

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Angie

January 9th, 2020 Vardaman, MS DETAILS arrow_drop_down
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I figured out that I had to change the name in my accounts everything is going well

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Reply from doxo

Jan 10, 2020

Hello Angie, Thanks for taking the time to share your feedback! We're glad everything is going well so far. If there's anything we can do to make your experience a five-star one, we'd love to hear from you at . Thanks again, Lisa

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T F

January 9th, 2020 Minneapolis, MN DETAILS arrow_drop_down
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Not hard to process only thing I have it's fee to process the payment

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Reply from doxo

Jan 10, 2020

Hello, Thanks so much for your feedback. We’re happy you are finding doxo easy to use! Best, Lisa

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Tammy JO Mitchell

January 9th, 2020 Madison, AL DETAILS arrow_drop_down
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Easy to use. Loved it and will use again...…….

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Reply from doxo

Jan 10, 2020

Hi Tammy, Thank you so much for taking the time to write this review. We do our best to serve you well, and we’re thrilled that you’ve been happy with doxo. If there’s anything else we can do, please don’t hesitate to reach out at Thanks again, Lisa

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Marty

December 31st, 2019 Great Falls, MT

So far , all my payments went on time.... so, no complaints...

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Reply from doxo

Jan 02, 2020

Hi Marty, Thanks very much for the review and encouraging star rating! We're so glad to hear that you've had good experiences paying your bills through our service. -Lisa

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Patrice Bowen

December 31st, 2019 Eastpointe, MI DETAILS arrow_drop_down
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Easy access. Just wish payment posted faster.

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Reply from doxo

Jan 02, 2020

Hi Patrice, Thanks very much for taking the time to review doxo! We completely understand your concern about processing times and are actively working on speeding them up. To let you know, at the moment paying by your bank account (ACH) will be less expensive but will take longer to process. Paying by card will have an additional fee, but should reduce the time it takes to process your payment. If we can help at all with these concerns or any other questions you have, please reach out to us on our 24/7 live chat at . Thanks again! -Lisa

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Richard Wilson

December 31st, 2019 McMechen, WV DETAILS arrow_drop_down
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Convenient and friendly experience. Takes the hassle out of bill paying.

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Reply from doxo

Jan 02, 2020

Hi Richard, Thank you for taking the time to leave a review! We're so glad to hear that doxo makes it convenient for you to pay your bills online. -Lisa

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Rocky J Romano

December 16th, 2019 Strawberry Plains, TN DETAILS arrow_drop_down
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I dont like the fact that I'm being charged an extra $3.00 to pay my bill this extortion on top of my finance charges imagine 1 million people have your services and that is an extra 3 million dollars that's is thievery in my opinion I'd like to discuss with someone about paying my bill without this extra extortion charge

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Reply from doxo

Dec 17, 2019

Hi Rocky, Thanks for your feedback. We understand your perspective, and encourage everyone to find the payment options that work best for them. We also offer bill-pay reminders for free, in case that interests you. doxo also provides a monthly subscription, doxoPLUS, through which bank payments can be made for no additional fees. If you have any questions, please reach out to our Customer Care team at . Best, Lisa

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Norman Launi

December 16th, 2019 Keyser, WV DETAILS arrow_drop_down
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Very good service. Easy to set up to use and good customer service

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Reply from doxo

Dec 17, 2019

Hi Norman, Thank you very much for taking the time to write a review! Our Support team will be very glad to hear that you're happy with doxo's Customer Service. Best, Lisa

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Gina

December 16th, 2019

I paid all my bills on line with doxo. It was very easy to use.

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Reply from doxo

Dec 17, 2019

Hi Gina, Thanks for taking the time to review doxo! If there's anything else we can do to make your experience a five-star one, we'd love to hear from you at . Thanks again! Best, Lisa

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Melody Ault

December 16th, 2019 Chillicothe, OH DETAILS arrow_drop_down
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Very easy to use and saves me time. I haven't experienced any problems at all. Thanks for all you do☀!

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Reply from doxo

Dec 18, 2019

Hi Melody, Thanks very much for reviewing doxo! We're thrilled to hear you've found it easy to pay your bills through our service. Best, Lisa

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Annette

December 16th, 2019 Prospect, OH DETAILS arrow_drop_down
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It’s easy to do and I love being able to do it that way

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Reply from doxo

Dec 18, 2019

Hello Annette, Thanks so much for the encouraging star rating and the kind words! We're very glad to hear you've been happy with doxo. Best, Lisa

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Patti Hilton

December 16th, 2019 Grandville, MI DETAILS arrow_drop_down
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I like the option to pay online but this is the only company that charges me to do that. I think that’s high way robbery! I will be changing my account so

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Reply from doxo

Dec 17, 2019

Hi Patti, Thanks for your feedback. We understand your perspective, and encourage everyone to find the payment options that work best for them. We also offer bill-pay reminders for free, in case that interests you. doxo also provides a monthly subscription, doxoPLUS, through which bank payments can be made for no additional fees. If you have any questions, please reach out to our Customer Care team at . Thanks, Lisa

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Jodie Myers

December 16th, 2019 Saint Paul, MN DETAILS arrow_drop_down
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It is so easy to pay my bill with doxo. Fast and secure with no problems.

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Reply from doxo

Dec 18, 2019

Hi Jodie, Thanks so much for reviewing doxo! We're thrilled to hear you've found doxo fast and secure. Best, Lisa

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Dennis Bright

December 11th, 2019 Elizabeth City, NC DETAILS arrow_drop_down
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WATCH OUT FOR THESE CROOKS!! I was paying my insurance bill online on my insurance companys site just as I always do. I was obviously redirected to Doxo. I did not know I was redirected as I specifically went to my insurance companys website as always. I have never heard of Doxo and thought that my insurance must have a new payment page and system as I had to type in my email address and confirm the email they sent for what I now know was setting up the doxo account. I thought they were updating my info in their new system.I had no idea this was a third party. If they are a reputable company then why dont they stick to traditional ways to solicit business rather than showing up as a pop up that no one would think that is not who they intended on paying. I have since contacted my insurance company and they have no affiliation with Doxo and furthermore you can pay online throught their website for free as you do not need a third party. Why would I use a third party when I dont have to? I called doxo to request a refund. They denied saying they already made the payment. I asked why dont you stick to making money off of people that intend on using you and refund the ones that you tricked into using you that did not intentionally use you. They said the fee was documented in the payment. That may be so but I did not look at the payment that well because I expected it to charge me exactly what I put in the payment. Again I thought I was on my insurance website and I had no reason to look to see if they might charge me differently. My bill was $2342.00 and they charged a fee of $82.25 so my total was $2424.25. I never looked at it again until I saw the charge on my credit card statement and It did not match my bill. I am pretty smart when it comes to the shysters and thieves but doxo got by me. WATCH OUT FOR THIS CROCKED COMPANY!

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Reply from doxo

Dec 11, 2019

Hello Dennis, I’m sorry to hear that you feel misled. Unfortunately, we're unable to refund payments after they've already been made. But fees do vary by provider or payment type. If you're interested in figuring out a more efficient way to pay through doxo, we're happy to look into this with you--you can reach out to an agent at . If you'd rather not pay through doxo, we understand, and encourage people to find the payment options that are best for them. Best, Lisa

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Sandra Nelson

December 4th, 2019 Bartlesville, OK DETAILS arrow_drop_down
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It was Fast and easy. I can make my payment with virtually no hassle whatsoever. Automatically removes the funds from my account do there’s no chance I can accidentally overdraw my account either.

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Reply from doxo

Dec 05, 2019

Hi Sandra, Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service! Best, Lisa

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Doreen Manning

December 4th, 2019 Gilsum, NH DETAILS arrow_drop_down
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Extremely helpful service in a timely manner.

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Reply from doxo

Dec 05, 2019

Hi Doreen, Thank you for the kind words, we really appreciate you taking time to review doxo. We are happy you are enjoying our bill pay service, and that you've had a good experience with our Customer Care team. If there's anything else we can do, don't hesitate to reach out at . All the best, Lisa

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Robert Hammond

December 4th, 2019 Burbank, CA DETAILS arrow_drop_down
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Come time to pay a bill, doxo does it without a problem.

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Reply from doxo

Dec 05, 2019

Hi Robert, Thank you so much for taking the time to write this review. We do our best to serve you well, and we’re thrilled that you’ve been happy with doxo. If there’s anything else we can do, please don’t hesitate to reach out at Best, Lisa

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Helen Rhodes

December 4th, 2019 Parsons, WV DETAILS arrow_drop_down
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They are very slow getting payments to the places they need to be.

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Reply from doxo

Dec 05, 2019

Hi Helen, Thank you for your feedback—we’re sorry to hear you’ve had a disappointing experience getting your payments processed in a timely fashion. doxo is working to decrease processing times. At this point, paying by your bank account (ACH) will be less expensive but will take longer to process. Paying by card will have an additional fee, but should reduce the time it takes to process your payment. If you have an outstanding payment that you’d like to ask Customer Support about, please reach out to them at . Phone and email contact information for Support is available on that site as well. Thanks very much, and we hope we can resolve any issues you're facing soon! Best, Lisa

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Delores Fraser

December 4th, 2019 North Platte, NE

It is quick and easy for sure; however, I don't like the idea of paying $3.99 per transaction when paying through Northwestern's website was free.

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Reply from doxo

Dec 05, 2019

Hi Delores, We really appreciate your review. We're working hard to make our service more affordable for you. We do also have a monthly subscription service, doxoPLUS, that allows you to pay any number of billers without an individual fee when making payments from your bank account. If you'd like more information, you can reach out to our Customer Care team at ! Thanks again, Lisa

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marie scull

December 4th, 2019 Wyoming, PA DETAILS arrow_drop_down
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was easy peasydont have any problem paying the bill

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Reply from doxo

Dec 05, 2019

Hello Marie, Thanks for taking the time to provide your feedback! We're very happy to hear that you're enjoying making payments through doxo. If there's anything else we can do to make your experience a five-star one, we'd love to hear from you at . Thanks again, Lisa

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Susan Frank

December 4th, 2019 Nashville, TN DETAILS arrow_drop_down
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It is very good but sometimes the cost of using it is a little much

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Reply from doxo

Dec 05, 2019

Hi Susan, Thank you very much for the encouraging star rating. We appreciate and hear your concerns about affordability, and are working hard to make our service more affordable for you. Just to let you know, we do also have a monthly subscription service, doxoPLUS, that allows you to pay any number of billers without an individual fee when making payments from your bank account. If you'd like more information, or require help of any sort, you can reach out to our Customer Care team at ! Thanks again, Lisa

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Tangela Baldwin Stanley

December 4th, 2019 Jamestown, NC

My invoices are paid on time and efficiently.

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Reply from doxo

Dec 05, 2019

Hi Tangela, Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service! Thanks again, Lisa

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Jenny

December 4th, 2019 Orlando, FL DETAILS arrow_drop_down
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I don't know why I pay Doxo a monthly fee that is greater than the fee charged by the payee. Seems counterintuitive but it seemed the only way to pay online.

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Reply from doxo

Dec 05, 2019

Hi Jenny, Thank you for taking the time to review doxo. We hear your concerns, and are working hard to make our service more affordable. To let you know, we do also have a monthly subscription service, doxoPLUS, that allows you to pay any number of billers without an individual fee when making bank payments. If you'd like more information, you can reach out to our Customer Care team at ! Thanks again, Lisa

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Robert

December 4th, 2019 Charleroi, PA DETAILS arrow_drop_down
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My experience with doxo has been great. I really enjoy the convenience of it. I wish I would have done it sooner

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Reply from doxo

Dec 05, 2019

Hello Robert, Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service! Thanks again, Lisa

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j hutchins

November 19th, 2019 Salisbury, MD DETAILS arrow_drop_down
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I paid my trash bill twice with doxo. Both times company said they did not receive my payment. They stopped picking up my trash. I had to make MANY phone calls to get this straightened out. When I did a chat with doxo, the response was worthless. I will not be using doxo in the future. I feel that doxo owes me for my time wasted and inconvenience of my overflowing trash can

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Reply from doxo

Nov 20, 2019

Hello J, Thank you for your feedback. We're very sorry to hear you had a disappointing experience getting your payment processed. I'd encourage you to reach out to our Customer Support team so we can investigate this specific issue. You can do this by emailing , or reaching out to an agent on our 24/7 live chat at . We hope to hear from you soon! Best, Lisa

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Stacie diann walker

November 19th, 2019 Newark, DE DETAILS arrow_drop_down
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I don’t like that I can’t get a copy of my payment history

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Reply from doxo

Nov 20, 2019

Hi Stacie, Thank you for reaching out! You can access your payment history if you log into your doxo account on and, on the sidebar on your account home screen, click on the name of any of your billers. The account activity shown there will be your payment history for that particular biller. If you'd like any help navigating this, our Customer Care team will be happy to help! You can email them at [email protected], or contact an agent on our 24/7 live chat at https://support.. Thanks, Lisa

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Brea

November 13th, 2019 California, MD DETAILS arrow_drop_down
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The payment is a quick set up and easy to use.

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Reply from doxo

Nov 15, 2019

Dear Brea, Thanks very much for your review! We're glad to hear that you're finding it easy to pay your bills through doxo. If there's anything we can do to make your experience a five-star one, we'd love to hear from you at . Thanks! Best, Lisa

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John

November 13th, 2019 Coopersburg, PA DETAILS arrow_drop_down
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This service helps me to keep my paents on time and on track

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Reply from doxo

Nov 15, 2019

Hi John, Thanks for taking the time to provide your feedback! We're very happy to hear that you're enjoying making payments through doxo. If there's anything else we can do to make your experience a five-star one, we'd love to hear from you at . Thanks again, Lisa

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Kevin B

November 13th, 2019 Newtown, PA DETAILS arrow_drop_down
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My dad had been using doxo for years paying our sewer bill. I recently took over the household finances and I was floored. There was a seven dollar service charge tacked onto the total we owed. Every month for at least 6 years or so. That is atrocious. No thanks. A simple phone call on my behalf and I paid the bill charge free and no processing time delay. Save yourselves!

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Reply from doxo

Nov 14, 2019

Dear Kevin, We appreciate your response as we are constantly looking to improve our affordability and lower fees. Currently, our most affordable option is paying from a bank account (debiting directly from your checking/savings account), as opposed to paying by credit or debit card. Bill pay reminders are always free! We hope you'll try us again someday. Best, Lisa

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JoAnn

November 13th, 2019 Crestview, FL

It’s simple fast and easy , saves time .

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Reply from doxo

Nov 15, 2019

Hi JoAnn, Thanks so much for your review and your encouraging star rating! We are so happy to hear that you're finding it simple and time-saving to pay through doxo. Best, Lisa

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Sharon K Conley

November 13th, 2019 Kenova, WV DETAILS arrow_drop_down
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I really find doxo easy way to pay my utility bills. Very convenient for my busy life!

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Reply from doxo

Nov 14, 2019

Dear Sharon, Thanks so much for your encouraging star rating and feedback! We're so glad to hear that you find it convenient and easy to pay bills using doxo. Best, Lisa

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Kevin

November 13th, 2019 Irvine, KY DETAILS arrow_drop_down
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It’s a great service but I just wish it would tell you what your amount is to pay

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Reply from doxo

Nov 20, 2019

Hi Kevin, Thanks so much for your kind review! We really appreciate you taking time out of your day to share your thoughts. We understand your concerns about AutoPay--that's a feature we're working on building out even more. If there's anything else we can do, we'd love to hear from you at . Thanks, Lisa

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Ryan Latour

November 13th, 2019 Humble, TX DETAILS arrow_drop_down
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System works fine but the transfer fee is extremely expensive

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Reply from doxo

Nov 14, 2019

Dear Ryan, We appreciate your feedback as we are constantly working to lower fees. Currently, our most affordable option is paying from a bank account (debiting directly from your checking/savings account), as opposed to paying by credit or debit card. Bill pay reminders are always free! If you have any questions please feel free to reach out at . Best, Lisa

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Jennifer Mooney Mooney

November 8th, 2019 Kenly, NC

I have trouble paying my bill through the company's web site. Doxo takes care of that .

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Reply from doxo

Nov 11, 2019

Hi Jennifer, Thank you so much for your review, and your encouraging star rating! We are so happy to hear that you're enjoying paying your bills with doxo. Thanks again, Lisa

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angela walker

November 5th, 2019 Oklahoma City, OK DETAILS arrow_drop_down
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I think it is crazy you have to pay additional fees to pay your bill and please continue to find was to get to accounts faster to pay a bill Thanks

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Reply from doxo

Nov 06, 2019

Hi Angela, We appreciate your review, as we are constantly looking to improve our affordability and lower fees. Currently, our most affordable option is paying by ACH (debiting directly from your checking/savings account), as opposed to paying by credit or debit card. Bill pay reminders are always free, as well! Additionally, with a doxoPLUS subscription, all payments you make via your bank account are completely free. We hope you'll give us a try. Thanks again for your feedback! Best, Lisa

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TONI RODRIGUEZ

November 5th, 2019 Stockton, CA DETAILS arrow_drop_down
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I just want to say that doxo is a very dependable company to get your bills paid, and always informs me when it is done

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Reply from doxo

Nov 06, 2019

Hello Toni, Thank you so much for taking the time to write a review. We're very glad to hear that you've been happy paying through doxo! Best, Lisa

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Elisangela

November 5th, 2019 Grand Rapids, MI DETAILS arrow_drop_down
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I really love doxo because it saves me time from driving all the way to city hall to pay my bill.

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Reply from doxo

Nov 06, 2019

Hello Elisangela, Thank you so much for your feedback. We're very happy to hear that you've found it convenient and a time-saver to pay through doxo! Best, Lisa

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MIKE FOSTER

November 5th, 2019 Libertyville, IL DETAILS arrow_drop_down
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very convenient to use, never miss a payment.

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Reply from doxo

Nov 06, 2019

Hello Mike, Thank you so much for your feedback! We at doxo are very glad to hear that you've been happy using our service. Best, Lisa

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Kathlene

November 5th, 2019 Lancaster, CA DETAILS arrow_drop_down
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I would not recommend. Payment takes too long to post to account. Both credit/debit and electronic check.

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Reply from doxo

Nov 06, 2019

Hello Kathlene, Thank you for your feedback. I’m sorry to hear that you have had a disappointing experience with your payments getting processed. doxo is working to make processing faster for you – you can read more about how long it takes to process payments here: Directly debiting from your bank account (ACH) will be less expensive but will take longer to process. Paying by card will have an additional fee, but should reduce the time it takes to process your payment. If you have other questions, you can reach out to our Customer Care team at . Thank you, Lisa

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Victoria Pollard

November 5th, 2019 Atlantic Beach, FL

i like that i'm reminded that my bill is coming due.

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Reply from doxo

Nov 06, 2019

Hi Victoria, Thank you so much for your feedback! We're glad to hear that you're enjoying doxo's bill-pay reminders. If there's anything we can do to make your experience a five-star one, we'd love to hear from you at . Thanks! Best, Lisa

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Jean Beaty

November 5th, 2019 Hendersonville, TN

It was very easy and simple to follow once I got my account set up.

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Reply from doxo

Nov 06, 2019

Hi Jean, Thank you for your review! We at doxo are happy to hear that you've found our service easy to use. Best, Lisa

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Annette Sanchez

November 5th, 2019 Fontana, CA DETAILS arrow_drop_down
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Doxo has taken “ALOT of STESS” off paying my Bills!!!.. I pay my bills Once a Month through Doxo;;. And No more Worries....I even joined the Plus program they offer , and (Less fees)... Thank You Doxo...🤩👍

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Reply from doxo

Nov 06, 2019

Hi Annette, Thank you so much for your feedback. We're very happy to hear you're enjoying doxoPLUS! Best, Lisa

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Patti Compton

November 5th, 2019 Cleburne, TX DETAILS arrow_drop_down
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Easy to use and my info was kept secure. This is how I like transactions to work.

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Reply from doxo

Nov 06, 2019

Hi Patti, Thank you so much for taking the time to review doxo! We're very glad to hear that you've found our service easy to use and secure. Best, Lisa

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ANGRY

October 29th, 2019 Scurry, TX DETAILS arrow_drop_down
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I did an online search for my water company to pay my water bill. Doxo popped up as if they were associated with the water company. My water company recently did a web page make over and I assumed this was something new, It wasn't. I paid my water bill through these people on 10/17, the money cleared my bank on 10/18 and on 10/28 my water was shut off. The way these people do business is that they take a customer's money and then they MAIL the vendor one of their checks. No where during the payment process do they mention that it will take 2 weeks for them to mail a check to pay my bill. They mis-represent themselves as the company your trying to pay and then they hold on to my money for 2 weeks making interest off the money. I contacted Doxo and was met with indifference. STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!

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Reply from doxo

Oct 30, 2019

Hello, I’m very sorry to hear that you have had a disappointing experience with your payment getting processed. We try and make the payment experience as smooth as possible, but it sounds like we missed the mark in several areas with you. We'd love the chance to speak with you about this in more detail, if you'd like--you can reach out to us at . Thank you for taking the time to provide your feedback. Best, Lisa