Name: doxo
Rating: 4.3

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Alice Burbank, CA

Its been OK. Notices that bill has been paid are prompt.

5 years ago

Reply from doxo

Hi Alice, thanks for your feedback. If there's anything we can do to deliver a five-star service for you, please drop us a line anytime at .

Oct. 2nd, 2019

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Ron Dieffenbach Clayton, NC

I find doxo is easy to use but is aa little pricey

5 years ago

Reply from doxo

Hi Ron, we really appreciate your review. I'm glad that doxo is easy for you to use, and I can assure you that we're working hard to make our service more affordable for you. If you're not paying via ACH, you might find that a cheaper option. We do also have a monthly subscription service, doxoPLUS, that allows you to pay any number of billers without an individual fee when making bank payments. If you'd like more information, you can reach out to our Customer Care team at ! Thank you again. --Adam, doxo Support.

Sep. 23rd, 2019

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Heather Gibson Canton, NC

1- the extra charge 2- If the payment is different then usual it doesn't show. Just your past payments.

5 years ago

Reply from doxo

Hi Heather, thanks for reaching out and for your review. We really appreciate your feedback regarding fees, and I can assure you that we're working to reduce those as much as possible, as well as working to provide information as to changes in your bill. Currently, our most affordable options for payments are to pay via ACH or by signing up for doxoPLUS, our subscription service, which allows you to make any number of bank payments at no additional charge.

We do also assist with free bill pay reminders! Let us know at if we can assist at all. Thank you again, Heather. --Adam, doxo Support

Sep. 11th, 2019

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Crystal Clendenin, WV

Very easy way to keep a bill taken care of

6 years ago

Reply from doxo

Thank you for the message--we love the feedback!

doxo Operations

Nov. 9th, 2018

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Helen Rhodes Parsons, WV

They are very slow getting payments to the places they need to be.

4 years ago

Reply from doxo

Hi Helen,

Thank you for your feedback—we’re sorry to hear you’ve had a disappointing experience getting your payments processed in a timely fashion. doxo is working to decrease processing times. At this point, paying by your bank account (ACH) will be less expensive but will take longer to process. Paying by card will have an additional fee, but should reduce the time it takes to process your payment.

If you have an outstanding payment that you’d like to ask Customer Support about, please reach out to them at . Phone and email contact information for Support is available on that site as well. Thanks very much, and we hope we can resolve any issues you're facing soon!

Best,
Lisa

Dec. 5th, 2019

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Pamela Wyatt Irving, TX

promt payment posting,There is a charge for the service.

5 years ago

Reply from doxo

Hi Pamela, we appreciate your feedback! I'm glad that we could get your payments up to your biller quickly.

We do understand your frustration regarding fees - as a quick note, we do offer a more affordable option of paying via ACH (directly debiting from your bank account), if you haven't used that already. You can check that out on your doxo Wallet:

We do also offer free bill pay reminders! Please contact our Customer Care team at if you'd like more information on that. Thank you again and please let us know if there's anything else we can do to improve!
--Adam
doxo Support

Aug. 8th, 2019

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Ange Clarksburg, WV

I enjoy how I can have all my bills in one place.

7 years ago

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Alex Laredo, TX

Did not like it due to my payment got their late and was charged late fees

5 years ago

Reply from doxo

Hi Alex,

I’m sorry to hear about the late payment. We’d love to have the opportunity to investigate this further. If you haven’t already, please contact our customer support team, which is available 24x7 via live chat at .

Please let me know if you have other questions. Thank you!

Oct. 2nd, 2019

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Amber McCoy Transfer, PA

Slow receiving the payment and up dating with the finance company

5 years ago

Reply from doxo

Hi Amber,

Thanks for your message. We’re actively working to speed up processing times. At this time, paying by your bank account (ACH) will be less expensive but will take longer to process. Paying by card will have an additional fee, but should reduce the time it takes to process your payment.

You can read more about how long it takes to process payments here:

Please let me know if you have other questions, or you can reach out to our Customer Care team at .

Oct. 2nd, 2019

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Norm Lucas Saint Louis, MO

Does not forward payments to utility provider

7 years ago