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doxo

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Author: Kaitlyn Short

LAST UPDATED: May 3rd, 2021

doxo was founded on the simple idea that it should be easy to pay all your bills through a simple, secure account. Whether on a mobile device, a tablet or a desktop, paying a bill should be simple and efficient. Companies large and small, spanning all types of industries, can join the doxo network to boost customer interaction, drive mobile engagement, get paid faster, and gain more insight into the markets they serve.

Top Ranked Companies

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The Good

  • Financial Tools
  • Great Security
  • Mobile App
  • doxoPLUS

Financial Tools

Each personal finance management software finds their own unique niche that appeals to a varying consumer-base. doxo is no different. They have found a new way to provide a different kind of financial service to better serve those looking to get their finances in order or maintain progress. In an attempt to help consumers, doxo has created a program that allows users to pay thousands of billers with just one login without worrying about security issues. Nearly 100,000 companies have been added to the doxo platform base, maximizing compatibility for all of their users. The doxo process is relatively simple and straight-forward. In order to maximize the usage of the doxo platform, users will need to follow these steps in order to get started:

  1. Schedule payments, monitor status, and track bill payment history.
  2. Add all applicable bills and accounts to organize payments.

doxo offers a variety of features to make finance management easier. doxo can provide free bill pay reminders, schedule monthly and one-time payments, and accept more payment methods than some other billers, including Apple Pay.

Great Security

Security is an issue for many when using a personal finance management system. Since these platforms require a level of transparency from the user, sharing personal and financial data can cause concern for those worried about identity theft. Bank-grade security keeps all doxo information safe while their automatic status monitoring keeps it simple. Those concerned with security issues can take solace in the fact that doxo is equipped with the following:

  • Data is encrypted and protected by bank-grade security practices and technologies (doxo systems use RSA 2048 encryption with an AES-256 symmetric key).
  • Payments are monitored at every step along the way and if there is ever an issue, users will immediately be notified.
  • A complete history of every payment is tracked in detail in the user's account.
  • Biometric authentication prevents other individuals from accessing your information.

Mobile App

While users can log in through compatible desktop computers, doxo also has a mobile app available for download on both Apple and Android devices. Users will still be able to organize accounts, manage all account information, and track payments from anywhere. Users can also search the doxo directory from any mobile browser to make a payment through their mobile-optimized platform.

doxoPLUS

doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for just $4.99 per month (plus tax where applicable). With doxoPLUS members receive private pay™ account protection, overdraft protection, and no fees on bank payments. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment. 

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The Bad

  • Current Status Not Provided

Current Status Not Provided

Since doxo is focused primarily on providing a service that manages payments and outgoing finances, the status of current funds and finances are left untouched by their platform. That means that users looking for a budgeting or investment tool may be disappointed since doxo does not provide these types of resources or services to their customers. These missing features, which are typically found in personal finance management platforms include:

  • Budgeting tracker: there is no feature that allows users to track how much is being spent and then seeing a remaining balance
  • Goal setting tool: unless a user's goal is to set up payments and not worry about them anymore, users will not be able to enjoy this service
  • Investment services: users will also not be able to see their money grow as doxo does not track current investments or opportunities

doxo is available free of charge, but certain personal information must be divulged to the service. As part of this agreement, some information is then used for advertising purposes. That being said, that is a relatively small trade-off for a free service.

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The Bottom Line

Consumers who struggle to stay on top of all of their bills and are constantly paying bills late will benefit from the service doxo is providing. The doxo platform allows for complete payment organization. That being said, the service does not offer typical features found in most personal finance management software. Those that use doxo for their personal finance needs can expect the following from the service:

  1. Organized payment and seamless billing
  2. Top-of-the-line security
  3. Alerts for when payments need to be made
  4. Mobile compatibility options
  5. Limited budgeting and investment tools
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Star Rating

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4.3

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160 Reviews

Review Breakdown

5 grade

68%

4 grade

16%

3 grade

6%

2 grade

1%

1 grade

10%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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BrianH Mukilteo, WA

I’ve used Doxo for my trash and utility bills for the past 6 six years. It’s conveneient to have the bills sent and paid from a single location. The only reason I’m docking a star is because there was one time when my trash service decided to no longer take credit card payments, but it did not sync with Doxo. I was charged twice...once by my bank account and once by the credit card linked to Doxo. Other than that, it’s been pretty smooth.

7 years ago

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David Middlebourne, WV

Doxo makes bill pay easy. I love that I was able to set up auto pay but also have a max bill amount until I have to manually pay. The only downside was that when I switched bank account it seemed to have kicked out my auto pay which left me behind one month on my bill before I noticed. That may have been my doing though.

7 years ago

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Reply from doxo

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you!

doxo Operations

Nov. 9th, 2018

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BONNIE STEPHENS Colmesneil, TX

I am impressed with the ease and security provided for payments. I would recommend that you post a payment 2 days before the due date as a submission I made 24 hours prior to due date did not get posted in time so I had to pay a late fee. Overall I'm satisfied and would recommend to others

7 years ago

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Emaline Metheney Belington, WV

Doxo is pretty awesome. I love that I am able to use it to pay my gas bill. It makes it so convenient and it’s super easy to use. I really like the fact that I can have automatic payments or pay a bill early.

7 years ago

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Reply from doxo

Thank you for the message--we love the feedback! We are happy you are able to pay your gas bill. We are always working to improve our user's experience--thank you!

doxo Operations

Nov. 9th, 2018

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CMAsh Lewiston, ID

It's convenient, yet not the easiest experience. Some streamlining and a bit more user friendly would be nice. Pages are a bit too "busy", and you're not able to pay anything extra.

7 years ago

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Betty Achonwa Irving, TX

So far, I am pleased with this company. The Cons are it takes too long to deliver your payment to the receiver. Also the fees are high. But I will recommend to friends and family.

7 years ago

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Jenny Orlando, FL

I don't know why I pay Doxo a monthly fee that is greater than the fee charged by the payee. Seems counterintuitive but it seemed the only way to pay online.

6 years ago

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Reply from doxo

Hi Jenny,

Thank you for taking the time to review doxo. We hear your concerns, and are working hard to make our service more affordable. To let you know, we do also have a monthly subscription service, doxoPLUS, that allows you to pay any number of billers without an individual fee when making bank payments. If you'd like more information, you can reach out to our Customer Care team at !

Thanks again,
Lisa

Dec. 5th, 2019

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Dawn Terhune Syracuse, NY

I forget when my bill is due and usually I find myself scrambling before I am late to pay the bill. But thanks to Doxo it's simple ,fast and convenient.

6 years ago

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Reply from doxo

Thanks for your feedback, Dawn! We're glad to hear that we could help keep you current on your bills. If there's anything else we can do to improve and try and earn that 5 Star rating from you, don't hesitate to let us know at !

--Adam
doxoSupport

May. 31st, 2019

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Gabrielle Savage Wilmington, DE

Everything about the app was easy and fast. One problem I had last month wasn't able to get my payment amount due. And the fee is WAY TO HIGH

5 years ago

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Reply from doxo

Hi Gabrielle,

Thanks very much for providing your feedback, we're so happy to hear you've found doxo to be easy and fast! We're sorry to hear you faced issues last month--please reach out to us on our 24/7 live chat at so we can help resolve any issues you may be facing.

We also understand your concern about fees, and are constantly looking to improve our affordability. To let you know, we do offer a subscription service, doxoPLUS, which charges no additional fees for bank payments. And bill-pay reminders are always free!

Thanks again,
Lisa

Jan. 29th, 2020

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Delores Fraser North Platte, NE

It is quick and easy for sure; however, I don't like the idea of paying $3.99 per transaction when paying through Northwestern's website was free.

6 years ago

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Reply from doxo

Hi Delores,

We really appreciate your review. We're working hard to make our service more affordable for you. We do also have a monthly subscription service, doxoPLUS, that allows you to pay any number of billers without an individual fee when making payments from your bank account. If you'd like more information, you can reach out to our Customer Care team at !

Thanks again,
Lisa

Dec. 5th, 2019

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Lynn Elkview, WV

I like that I can pay online but I don't like the fact that it costs $3.99 to do so.

5 years ago

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Reply from doxo

Hi Lynn,

Thank you for taking the time to review doxo! We’re constantly looking to improve our affordability, and your comments help us towards that goal.

We do offer a subscription service, doxoPLUS, which charges no additional fees for bank payments, in case that interests you. At $4.99 a month, it's an especially good deal if you pay multiple regular bills. And with or without a doxoPLUS account, email bill-pay reminders are always free!

If we can help with anything, please don't hesitate to reach out to us on live chat at . Thanks!

-Lisa

Jan. 21st, 2020

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Angie Vardaman, MS

I figured out that I had to change the name in my accounts everything is going well

5 years ago

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Reply from doxo

Hello Angie,

Thanks for taking the time to share your feedback! We're glad everything is going well so far. If there's anything we can do to make your experience a five-star one, we'd love to hear from you at .

Thanks again,
Lisa

Jan. 10th, 2020

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Kevin Irvine, KY

It’s a great service but I just wish it would tell you what your amount is to pay

6 years ago

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Reply from doxo

Hi Kevin,

Thanks so much for your kind review! We really appreciate you taking time out of your day to share your thoughts. We understand your concerns about AutoPay--that's a feature we're working on building out even more. If there's anything else we can do, we'd love to hear from you at .

Thanks,
Lisa

Nov. 20th, 2019

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Brian Discovery Bay, CA

Great concept they give you a heads your bill will be paid and a confirmation once paid

6 years ago

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Reply from doxo

Thanks for your review, Brian! If there’s anything else we can do to improve our service for you, don’t hesitate to let us know - we’re always looking for feedback! -- Adam, doxo Support

May. 17th, 2019

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Norma Johnson Huffman, TX

I use Doxo to pay my bills. It is easy and reliable. Thanks for all your help.

7 years ago

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Gina

I paid all my bills on line with doxo. It was very easy to use.

5 years ago

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Reply from doxo

Hi Gina,

Thanks for taking the time to review doxo! If there's anything else we can do to make your experience a five-star one, we'd love to hear from you at . Thanks again!

Best,
Lisa

Dec. 17th, 2019

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John Coopersburg, PA

This service helps me to keep my paents on time and on track

6 years ago

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Reply from doxo

Hi John,

Thanks for taking the time to provide your feedback! We're very happy to hear that you're enjoying making payments through doxo. If there's anything else we can do to make your experience a five-star one, we'd love to hear from you at .

Thanks again,
Lisa

Nov. 15th, 2019

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Patrice Bowen Eastpointe, MI

Easy access. Just wish payment posted faster.

5 years ago

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Reply from doxo

Hi Patrice,

Thanks very much for taking the time to review doxo! We completely understand your concern about processing times and are actively working on speeding them up. To let you know, at the moment paying by your bank account (ACH) will be less expensive but will take longer to process. Paying by card will have an additional fee, but should reduce the time it takes to process your payment.

If we can help at all with these concerns or any other questions you have, please reach out to us on our 24/7 live chat at . Thanks again!

-Lisa

Jan. 2nd, 2020

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marie scull Wyoming, PA

was easy peasydont have any problem paying the bill

6 years ago

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Reply from doxo

Hello Marie,

Thanks for taking the time to provide your feedback! We're very happy to hear that you're enjoying making payments through doxo. If there's anything else we can do to make your experience a five-star one, we'd love to hear from you at .

Thanks again,
Lisa

Dec. 5th, 2019

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Brea California, MD

The payment is a quick set up and easy to use.

6 years ago

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Reply from doxo

Dear Brea,

Thanks very much for your review! We're glad to hear that you're finding it easy to pay your bills through doxo. If there's anything we can do to make your experience a five-star one, we'd love to hear from you at . Thanks!

Best,
Lisa

Nov. 15th, 2019

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Victoria Pollard Atlantic Beach, FL

i like that i'm reminded that my bill is coming due.

6 years ago

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Reply from doxo

Hi Victoria,

Thank you so much for your feedback! We're glad to hear that you're enjoying doxo's bill-pay reminders. If there's anything we can do to make your experience a five-star one, we'd love to hear from you at . Thanks!

Best,
Lisa

Nov. 6th, 2019

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CHynes Chapel Hill, NC

It's an easy way to renew my magazine and pay online.

6 years ago

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Reply from doxo

Hi Chynes,

Thanks so much for your feedback! If there's anything we can do to make your experience a five-star one, we'd love to hear from you at .

Best,
Lisa

Oct. 21st, 2019

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Alice Burbank, CA

Its been OK. Notices that bill has been paid are prompt.

6 years ago

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Reply from doxo

Hi Alice, thanks for your feedback. If there's anything we can do to deliver a five-star service for you, please drop us a line anytime at .

Oct. 2nd, 2019

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Ron Dieffenbach Clayton, NC

I find doxo is easy to use but is aa little pricey

6 years ago

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Reply from doxo

Hi Ron, we really appreciate your review. I'm glad that doxo is easy for you to use, and I can assure you that we're working hard to make our service more affordable for you. If you're not paying via ACH, you might find that a cheaper option. We do also have a monthly subscription service, doxoPLUS, that allows you to pay any number of billers without an individual fee when making bank payments. If you'd like more information, you can reach out to our Customer Care team at ! Thank you again. --Adam, doxo Support.

Sep. 23rd, 2019

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Crystal Clendenin, WV

Very easy way to keep a bill taken care of

7 years ago

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Reply from doxo

Thank you for the message--we love the feedback!

doxo Operations

Nov. 9th, 2018