doxo

Name: doxo
Rating: 4.3

4.3

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160 User Reviews

4.3

star star star star star_half

160 User Reviews

The Good

The Bad

Bottom Line

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Author: Kaitlyn Short

LAST UPDATED: May 3rd, 2021

doxo was founded on the simple idea that it should be easy to pay all your bills through a simple, secure account. Whether on a mobile device, a tablet or a desktop, paying a bill should be simple and efficient. Companies large and small, spanning all types of industries, can join the doxo network to boost customer interaction, drive mobile engagement, get paid faster, and gain more insight into the markets they serve.

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The Good

Financial Tools
Great Security
Mobile App
doxoPLUS

Financial Tools

Each personal finance management software finds their own unique niche that appeals to a varying consumer-base. doxo is no different. They have found a new way to provide a different kind of financial service to better serve those looking to get their finances in order or maintain progress. In an attempt to help consumers, doxo has created a program that allows users to pay thousands of billers with just one login without worrying about security issues. Nearly 100,000 companies have been added to the doxo platform base, maximizing compatibility for all of their users. The doxo process is relatively simple and straight-forward. In order to maximize the usage of the doxo platform, users will need to follow these steps in order to get started:

Schedule payments, monitor status, and track bill payment history.
Add all applicable bills and accounts to organize payments.

doxo offers a variety of features to make finance management easier. doxo can provide free bill pay reminders, schedule monthly and one-time payments, and accept more payment methods than some other billers, including Apple Pay.

Great Security

Security is an issue for many when using a personal finance management system. Since these platforms require a level of transparency from the user, sharing personal and financial data can cause concern for those worried about identity theft. Bank-grade security keeps all doxo information safe while their automatic status monitoring keeps it simple. Those concerned with security issues can take solace in the fact that doxo is equipped with the following:

Data is encrypted and protected by bank-grade security practices and technologies (doxo systems use RSA 2048 encryption with an AES-256 symmetric key).
Payments are monitored at every step along the way and if there is ever an issue, users will immediately be notified.
A complete history of every payment is tracked in detail in the user's account.
Biometric authentication prevents other individuals from accessing your information.

Mobile App

While users can log in through compatible desktop computers, doxo also has a mobile app available for download on both Apple and Android devices. Users will still be able to organize accounts, manage all account information, and track payments from anywhere. Users can also search the doxo directory from any mobile browser to make a payment through their mobile-optimized platform.

doxoPLUS

doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for just $4.99 per month (plus tax where applicable). With doxoPLUS members receive private pay™ account protection, overdraft protection, and no fees on bank payments. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment.

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The Bad

Current Status Not Provided

Current Status Not Provided

Since doxo is focused primarily on providing a service that manages payments and outgoing finances, the status of current funds and finances are left untouched by their platform. That means that users looking for a budgeting or investment tool may be disappointed since doxo does not provide these types of resources or services to their customers. These missing features, which are typically found in personal finance management platforms include:

Budgeting tracker: there is no feature that allows users to track how much is being spent and then seeing a remaining balance
Goal setting tool: unless a user's goal is to set up payments and not worry about them anymore, users will not be able to enjoy this service
Investment services: users will also not be able to see their money grow as doxo does not track current investments or opportunities

doxo is available free of charge, but certain personal information must be divulged to the service. As part of this agreement, some information is then used for advertising purposes. That being said, that is a relatively small trade-off for a free service.

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The Bottom Line

Consumers who struggle to stay on top of all of their bills and are constantly paying bills late will benefit from the service doxo is providing. The doxo platform allows for complete payment organization. That being said, the service does not offer typical features found in most personal finance management software. Those that use doxo for their personal finance needs can expect the following from the service:

Organized payment and seamless billing
Top-of-the-line security
Alerts for when payments need to be made
Mobile compatibility options
Limited budgeting and investment tools

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User Reviews

Star Rating

4.3

star star star star star_half

160 Reviews

Review Breakdown

5 grade

68%

4 grade

16%

3 grade

2 grade

1 grade

10%

Sentiment Criteria

Value

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Quality

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Service

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Gigi Wheeling, WV

When I set up my account with my utility company, I was hesitant to sign up to use Doxo and scoured my utility company's site for a way to make a payment directly to/through them. However, the only way to make a payment was using Doxo - so I signed up for it because I had no choice. I have had no issues or qualms whatsoever. Because they charge some rather ouch-worthy fees (in my opinion) for any forms of payment besides linking your bank account, I just linked my bank account and, again, have had no issues. Payments do take a few days to process, but understanding that, I don't wait until the day a bill is due to pay it. I can't speak for other people, but my experience with Doxo has been just fine.

7 years ago

star star star star star

Ericka Eddy Brooklyn, NY

My experience with d o EXO has been a great experience for me I have no problems it is simple and easy to use you can pay your bills online you can use the card to purchase items shopping clothes or purchase groceries if you need help there's always a customer service online or offline you can call and get help 24 hours a day I would give this card five stars and would also recommend it to family and friends it also helps to build up your credit you can also have your credit line raised higher provided you pay on time I would definitely give it a thumbs up

7 years ago

Reply from doxo

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you!

doxo Operations

Nov. 9th, 2018

star star star star star

Mike Beckley, WV

Doxo is a wonderful platform for paying bills online. I was very hesitant to go to online bill pay but Doxo has made the experience very easy. The online look and setup is clean and very user friendly. If you use a bank account to pay your bills there is no fee. I have recommended and will continue to recommend Doxo to all of my family and friends.

7 years ago

Reply from doxo

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you!

doxo Operations

Nov. 9th, 2018

star star star star star

Deana Godfrey, IL

I have used DOXO to pay a bill. My payment was credited the same day as my payment. The site is secure, convenient, and provides peace of mind that my payment was credited the same day. My bill is due on my payday so it is important that the payment is credited that same day. I even get reminders in my email about making my payment. That helps when I'm writing out my bills and budget each month.

7 years ago

star star star star star

Ewart Honolulu, HI

I recently started using Doxo and I can honestly say I am very happy with their service, had to cancel one payment and was surprise to see how quickly doxo refunded every penny. I had another situation with my bank I email doxo customer service **Kathleen** she responded with a solution to my problem very professional, Doxo is a great way to pay your bills Thank you

8 years ago

star star star star star

Michael Fredericksen Port Townsend, WA

This is a very convenient and efficient way to pay our bills. You get the statement via email, notifying you when the bill will be paid, then get a follow-on email letting you know it was paid. And you can download the statements for your files. Very nice!

6 years ago

star star star star star

Wendyday25 Huntington, WV

I love doxo because it is easy to see what my gas bill is and I can pay it very quickly. No fees and no worries about it being late!! I get excellent delivery service with it and guarantee to be on time. Great customer service too.

6 years ago

star star star star star

George Theodore Bloomington, IN

I use Doxo for my paperless bills that I had in the past paid late because I had forgot about them. I am now reminded in advance and for a small fee I save money by never having a late fee applied or worse yet a declining credit score. Thanks Doxo

7 years ago

star star star star star

sneha Ravula Martinsburg, WV

I love Doxo very good customer service and easy ways to make payments for most of the companies very reliable and great service. I love this company and offers paying from last 2years without any issues. Thanks DOXO for making easy and user friendly. Good company with great product and guarantee ontime payments online.

7 years ago

star star star star star

Amanda Lawson Procious, WV

Doxo is a great way to pay bills. I work long hours and also work late so it is impossible for me to go physically pay a bill during business hours. But with Doxo, I can schedule a bill to pay ahead of time. They always let me know how long it will take to process so that I can make sure the bill gets paid on time every time!

8 years ago

star star star star star

Sandra Nelson Bartlesville, OK

It was Fast and easy. I can make my payment with virtually no hassle whatsoever. Automatically removes the funds from my account do there’s no chance I can accidentally overdraw my account either.

6 years ago

Reply from doxo

Hi Sandra,

Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!

Best,
Lisa

Dec. 5th, 2019

star star star star star

Annette Sanchez Fontana, CA

Doxo has taken “ALOT of STESS” off paying my Bills!!!.. I pay my bills Once a Month through Doxo;;. And No more Worries....I even joined the Plus program they offer , and (Less fees)... Thank You Doxo...🤩👍

6 years ago

Reply from doxo

Hi Annette,

Thank you so much for your feedback. We're very happy to hear you're enjoying doxoPLUS!

Best,
Lisa

Nov. 6th, 2019

star star star star star

Anastasia Renton, WA

Bill's are paid timely. You can forget about the details, they will care of everything. You can set up invoice amounts limits. Planning to assign another accounts to them. A great experience!!

6 years ago

Reply from doxo

Thank you very much for your review, Anastasia! It's great to hear that you're happy paying your bills with doxo. Please let us know if there's anything else we can do to make your bill pay experience a positive one!
--Lisa

Oct. 2nd, 2019

star star star star star

Roger Irby Rancho Cordova, CA

Doxo has been a reliable alternative to autopay with fidelity and guaranty. F & G does not offer ANY method online to pay monthly premiums. The cost of stamps, envelopes and associated time spent justifies using doxo.

6 years ago

Reply from doxo

We appreciate your review, Roger! I'm glad to hear that doxo has been able to meet your needs and serve you well. If there's anything else we can do to improve our service to you, please don't hesitate to let us know!
--Adam, doxo Support

Sep. 23rd, 2019

star star star star star

Ronald Eller Eclectic, AL

They are always quick, easy and convenient. I can pay from anywhere and any time. I love paying through doxo. Thank you for your time and making it easy for me to pay for my lawn mower. I recommend paying this way.

6 years ago

Reply from doxo

Thank you for leaving your review, Ronald! I'm very glad that we've been able to make your bill pay experience such a positive one. Please don't hesitate to let us know if we can do anything else to make your experience even better!
--Adam,
doxo Support

Sep. 23rd, 2019

star star star star star

Kim Skowhegan, ME

So simple, and easy to use! One push of a button, and I know my bill is securely, and timely paid. I have enough to do, I don't have time to sit, and sorry if I've paid it. That small fee is worth it to me! Thank you Doxo!

6 years ago

Reply from doxo

Thank you for your review, Kim! We're so glad to hear that we've been able to make your bill pay experience a pleasant one. Let us know if there's anything else we can do to improve!
--Adam
doxo Support

Sep. 4th, 2019

star star star star star

M, hefner Waycross, GA

When paying a bill, makes it easy to post a payment, the reminder that my bill is coming up is really good, cause sometimes i forget ... posting a payment threw the app. Very simple and easy,

7 years ago

Reply from doxo

Thank you for your message--we love the feedback! We are always working to improve our user's experience--thanks again!

doxo Operations

Nov. 9th, 2018

star star star star star

Tbaker Chester, WV

I really love using Doxo! I receive alerts when my bill is due and when the payment has been sent. I love the fact that it keeps track of the bills and how you can “file” them away when you have finished paying them.

7 years ago

star star star star star

Cita Knox Cincinnati, OH

Doxo is convenient and it's better that most, in my eyes. People work longer hours and get off when stores are closed. Doxo creates a path for that reason. Such a huge help. Thanks Doxo.

7 years ago

star star star star star

Aaron Spitz Huntington, WV

A very simple, user-friendly interface allows for easy maneuvering through the website. Even during the issues we had regarding maintenance and billing, they never failed to provide excellent customer service.

7 years ago

star star star star star

Amanda Hinton, WV

I've been using Doxo to pay monthly bills. It's easy fast sign in and quick payment without having to re-enter my information. All my payments have gone through on time and reminders keep me up to date on my bills.

7 years ago

star star star star star

Alison Huntington, WV

Doxo makes paying bills easy. It links to many of my bills for easy payment. On the few bills that it doesn’t link to, it still stores my information so my account numbers, payment info, etc is st my fingertips.

7 years ago

star star star star star

Aimee

Since having DOXO I don't have to worry about being late in my gas bill and email notifications are always sent to let me know when my bill is due and when my withdrawal with occur. I definitely recommend it to everyone.

8 years ago

star star star star star

Mary Lou Falls Beech Creek, PA

Every time I use Doxo to the bills that I do pay with this. I don't have trouble with it. Its great having the reminders to set up to pay bills before they are do.

6 years ago

Reply from doxo

We're glad to hear that our reminders have been helpful to you, Mary Lou! We really appreciate your review and let us know if there's anything else we can do to improve. --Adam, doxo Support

Sep. 11th, 2019

star star star star star

Eugenia W Moore Ravenswood, WV

I use Doxo to pay my city account and my gas company. This service offers quick "no fuss, no muss" payments, simplifying my life. I highly recommend the service.

6 years ago

star star star star star

ililly

It's really convenient to pay my utility bills through DOXO. I don't have to worry about payments getting lost in the mail, and I'm not using as many postage stamps.

6 years ago

Reply from doxo

We appreciate your review, ililly! It's good that doxo has been making your utility payments easier and that we can save you a trip to the post office. --Adam, doxo Support

Aug. 22nd, 2019

star star star star star

Alice Lynn, MA

I have no problems i’m able to check the status of my payment and since my insurance company has’t sent me a late payment notice I know you are doing your job

6 years ago

star star star star star

Brandy Bingham Smyrna, TN

I have been using DOXO for about 2 years, its very easy to use and can be manipulated to your own personal needs! I use it for a few bills and its FANTASTIC!!

7 years ago

star star star star star

Ayton Taylor Chicago, IL

It is very useful and I feel tat my information will be sent in a fast and safe manner. The App is intuitive and the alerts are timely.

5 years ago

Reply from doxo

Hi Ayton,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are glad that you've found our mobile app to be intuitive and the alerts timely!

Best,
Lisa

Jan. 20th, 2020

star star star star star

Mohammed love love Oakland, CA

doxo is great way to pay my credit cards bill peace of mind with doxo ..awesome app too very useful and easy to login ..

6 years ago

Reply from doxo

Hello Mohammed,

Thanks so much for your review! We're very glad to hear you're enjoying the app.

Best,
Lisa

Oct. 21st, 2019

star star star star star

Lisa Wright Jackson, MS

It's very helpful to me. So convenient for me to use. Being disabled it helps me to pay my bills without leaving my house.

6 years ago

Reply from doxo

Dear Lisa,

Thank you so much for taking the time to write this review! We're so glad to hear that you're having a smooth experience paying your bills with doxo.

Best,
Lisa

Oct. 21st, 2019

star star star star star

Denise Lewisburg, WV

This is wonderful! Not only saves paper but it will remind you of the upcoming due date. I use it not only for my gas bill but also my water.

6 years ago

Reply from doxo

That's great to hear, Denise! Thanks for your review, and if you're ever looking to add another biller to doxo, just let us know at and we'll try to get them on the network. We'd love to try and help you save another tree! --Adam, doxo Support

Aug. 22nd, 2019

star star star star star

Lora Weirton, WV

Doxo makes it very easy to pay my gas bill on line. Notices come well ahead of time. The website us very easy to navigate.

7 years ago

Reply from doxo

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you!

doxo Operations

Nov. 9th, 2018

star star star star star

Emmy East Stroudsburg, PA

It makes it super easy to pay my bill each month. I couldn’t be more pleased about how simple it is. Thank you Doxo!!!

7 years ago

Reply from doxo

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you!

doxo Operations

Nov. 9th, 2018

star star star star star

Emily Seattle, WA

Doxo is easy to use and intuitive. I appreciate that my utility company uses Doxo because it makes paying my bill simple.

7 years ago

Reply from doxo

Thank you for the message--we love the feedback! We are always working to improve our user's experience--thank you!

doxo Operations

Nov. 9th, 2018

star star star star star

A. Bradford Huntington, WV

I use Doxo to pay one of my bills and have never had any problems. It’s easy to use and quick to pay bills with. Great program.

7 years ago

star star star star star

Brandi Ellison Oak Hill, WV

Living in a fairly rural area that seems technologically to be in the 80s, Doxo has been such a help paying my bills online.

7 years ago

star star star star star

Melody Ault Chillicothe, OH

Very easy to use and saves me time. I haven't experienced any problems at all. Thanks for all you do☀!

5 years ago

Reply from doxo

Hi Melody,

Thanks very much for reviewing doxo! We're thrilled to hear you've found it easy to pay your bills through our service.

Best,
Lisa

Dec. 18th, 2019

star star star star star

Robert Charleroi, PA

My experience with doxo has been great. I really enjoy the convenience of it. I wish I would have done it sooner

6 years ago

Reply from doxo

Hello Robert,

Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Dec. 5th, 2019

star star star star star

TONI RODRIGUEZ Stockton, CA

I just want to say that doxo is a very dependable company to get your bills paid, and always informs me when it is done

6 years ago

Reply from doxo

Hello Toni,

Thank you so much for taking the time to write a review. We're very glad to hear that you've been happy paying through doxo!

Best,
Lisa

Nov. 6th, 2019

star star star star star

Sammy Wheeling, WV

Very easy. and i get a confirmation sent to my e-mail very quickly as proof of transaction , really simple

6 years ago

Reply from doxo

Hi Sammy, thanks so much for your feedback. If you have any suggestions about other ways we can improve our service, we'd love to hear from you at .

Oct. 2nd, 2019

star star star star star

Allen Littlejohn Huntington, WV

doxo is very easy to use however I feel the $3.99 fee is a little to high but I pay it anyway just for the convenience

6 years ago

star star star star star

Michael Morse North Powder, OR

Ease of understanding, professional, quick, just a plain great feeling as I progress through the process.

6 years ago

star star star star star

Darla Burns Charleston, WV

I like that they send me reminders, and that I can schedule my payment ahead of time. It's very easy to use!

6 years ago

star star star star star

Darlene Eugene, OR

I find using doxo very easy and convient and i know my payment will get there on time with the date that i set up

6 years ago

star star star star star

Eric Huntington, WV

After setting up Doxo, I haven’t had to do anything. I get my bills, receipts, and updates sent to my email. Easy.

7 years ago

Reply from doxo

Thank you for the message--we love the feedback! We are always working to improve our user's experience, and make their financial lives as simple as possible. Thank you!

doxo Operations

Nov. 9th, 2018

star star star star star

Lisa Miller Delight, AR

Dependable and is always eager to help with any issue that's ever came up. Thanks for your service. L.Miller

7 years ago

star star star star star

Donna Hampton, VA

I use Doxo for good while to pay my utility bills and I love the reminders so that I pay bills on time each month.

7 years ago

star star star star star

Alicia Sears

I had an issue with a bill charge and they were prompt on it to resolve my issue without any hassle.

8 years ago

star star star star star

Robert Conner

doxo is the best way to pay your bills always gets your money where it needs to be when it's supposed too.

8 years ago