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doxo

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Author: Kaitlyn Short

LAST UPDATED: May 3rd, 2021

doxo was founded on the simple idea that it should be easy to pay all your bills through a simple, secure account. Whether on a mobile device, a tablet or a desktop, paying a bill should be simple and efficient. Companies large and small, spanning all types of industries, can join the doxo network to boost customer interaction, drive mobile engagement, get paid faster, and gain more insight into the markets they serve.

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The Good

  • Financial Tools
  • Great Security
  • Mobile App
  • doxoPLUS

Financial Tools

Each personal finance management software finds their own unique niche that appeals to a varying consumer-base. doxo is no different. They have found a new way to provide a different kind of financial service to better serve those looking to get their finances in order or maintain progress. In an attempt to help consumers, doxo has created a program that allows users to pay thousands of billers with just one login without worrying about security issues. Nearly 100,000 companies have been added to the doxo platform base, maximizing compatibility for all of their users. The doxo process is relatively simple and straight-forward. In order to maximize the usage of the doxo platform, users will need to follow these steps in order to get started:

  1. Schedule payments, monitor status, and track bill payment history.
  2. Add all applicable bills and accounts to organize payments.

doxo offers a variety of features to make finance management easier. doxo can provide free bill pay reminders, schedule monthly and one-time payments, and accept more payment methods than some other billers, including Apple Pay.

Great Security

Security is an issue for many when using a personal finance management system. Since these platforms require a level of transparency from the user, sharing personal and financial data can cause concern for those worried about identity theft. Bank-grade security keeps all doxo information safe while their automatic status monitoring keeps it simple. Those concerned with security issues can take solace in the fact that doxo is equipped with the following:

  • Data is encrypted and protected by bank-grade security practices and technologies (doxo systems use RSA 2048 encryption with an AES-256 symmetric key).
  • Payments are monitored at every step along the way and if there is ever an issue, users will immediately be notified.
  • A complete history of every payment is tracked in detail in the user's account.
  • Biometric authentication prevents other individuals from accessing your information.

Mobile App

While users can log in through compatible desktop computers, doxo also has a mobile app available for download on both Apple and Android devices. Users will still be able to organize accounts, manage all account information, and track payments from anywhere. Users can also search the doxo directory from any mobile browser to make a payment through their mobile-optimized platform.

doxoPLUS

doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for just $4.99 per month (plus tax where applicable). With doxoPLUS members receive private pay™ account protection, overdraft protection, and no fees on bank payments. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment. 

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The Bad

  • Current Status Not Provided

Current Status Not Provided

Since doxo is focused primarily on providing a service that manages payments and outgoing finances, the status of current funds and finances are left untouched by their platform. That means that users looking for a budgeting or investment tool may be disappointed since doxo does not provide these types of resources or services to their customers. These missing features, which are typically found in personal finance management platforms include:

  • Budgeting tracker: there is no feature that allows users to track how much is being spent and then seeing a remaining balance
  • Goal setting tool: unless a user's goal is to set up payments and not worry about them anymore, users will not be able to enjoy this service
  • Investment services: users will also not be able to see their money grow as doxo does not track current investments or opportunities

doxo is available free of charge, but certain personal information must be divulged to the service. As part of this agreement, some information is then used for advertising purposes. That being said, that is a relatively small trade-off for a free service.

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The Bottom Line

Consumers who struggle to stay on top of all of their bills and are constantly paying bills late will benefit from the service doxo is providing. The doxo platform allows for complete payment organization. That being said, the service does not offer typical features found in most personal finance management software. Those that use doxo for their personal finance needs can expect the following from the service:

  1. Organized payment and seamless billing
  2. Top-of-the-line security
  3. Alerts for when payments need to be made
  4. Mobile compatibility options
  5. Limited budgeting and investment tools
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Star Rating

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4.3

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160 Reviews

Review Breakdown

5 grade

68%

4 grade

16%

3 grade

6%

2 grade

1%

1 grade

10%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Dennis Bright Elizabeth City, NC

WATCH OUT FOR THESE CROOKS!! I was paying my insurance bill online on my insurance companys site just as I always do. I was obviously redirected to Doxo. I did not know I was redirected as I specifically went to my insurance companys website as always. I have never heard of Doxo and thought that my insurance must have a new payment page and system as I had to type in my email address and confirm the email they sent for what I now know was setting up the doxo account. I thought they were updating my info in their new system.I had no idea this was a third party. If they are a reputable company then why dont they stick to traditional ways to solicit business rather than showing up as a pop up that no one would think that is not who they intended on paying. I have since contacted my insurance company and they have no affiliation with Doxo and furthermore you can pay online throught their website for free as you do not need a third party. Why would I use a third party when I dont have to? I called doxo to request a refund. They denied saying they already made the payment. I asked why dont you stick to making money off of people that intend on using you and refund the ones that you tricked into using you that did not intentionally use you. They said the fee was documented in the payment. That may be so but I did not look at the payment that well because I expected it to charge me exactly what I put in the payment. Again I thought I was on my insurance website and I had no reason to look to see if they might charge me differently. My bill was $2342.00 and they charged a fee of $82.25 so my total was $2424.25. I never looked at it again until I saw the charge on my credit card statement and It did not match my bill. I am pretty smart when it comes to the shysters and thieves but doxo got by me. WATCH OUT FOR THIS CROCKED COMPANY!

5 years ago

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Reply from doxo

Hello Dennis,

I’m sorry to hear that you feel misled. Unfortunately, we're unable to refund payments after they've already been made. But fees do vary by provider or payment type. If you're interested in figuring out a more efficient way to pay through doxo, we're happy to look into this with you--you can reach out to an agent at . If you'd rather not pay through doxo, we understand, and encourage people to find the payment options that are best for them.

Best,
Lisa

Dec. 11th, 2019

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ANGRY Scurry, TX

I did an online search for my water company to pay my water bill. Doxo popped up as if they were associated with the water company. My water company recently did a web page make over and I assumed this was something new, It wasn't. I paid my water bill through these people on 10/17, the money cleared my bank on 10/18 and on 10/28 my water was shut off. The way these people do business is that they take a customer's money and then they MAIL the vendor one of their checks. No where during the payment process do they mention that it will take 2 weeks for them to mail a check to pay my bill. They mis-represent themselves as the company your trying to pay and then they hold on to my money for 2 weeks making interest off the money. I contacted Doxo and was met with indifference. STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!

6 years ago

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Reply from doxo

Hello,

I’m very sorry to hear that you have had a disappointing experience with your payment getting processed. We try and make the payment experience as smooth as possible, but it sounds like we missed the mark in several areas with you. We'd love the chance to speak with you about this in more detail, if you'd like--you can reach out to us at . Thank you for taking the time to provide your feedback.

Best,
Lisa

Oct. 30th, 2019

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j hutchins Salisbury, MD

I paid my trash bill twice with doxo. Both times company said they did not receive my payment. They stopped picking up my trash. I had to make MANY phone calls to get this straightened out. When I did a chat with doxo, the response was worthless. I will not be using doxo in the future. I feel that doxo owes me for my time wasted and inconvenience of my overflowing trash can

6 years ago

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Reply from doxo

Hello J,

Thank you for your feedback. We're very sorry to hear you had a disappointing experience getting your payment processed. I'd encourage you to reach out to our Customer Support team so we can investigate this specific issue. You can do this by emailing , or reaching out to an agent on our 24/7 live chat at . We hope to hear from you soon!

Best,
Lisa

Nov. 20th, 2019

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Kevin B Newtown, PA

My dad had been using doxo for years paying our sewer bill. I recently took over the household finances and I was floored. There was a seven dollar service charge tacked onto the total we owed. Every month for at least 6 years or so. That is atrocious. No thanks. A simple phone call on my behalf and I paid the bill charge free and no processing time delay. Save yourselves!

6 years ago

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Reply from doxo

Dear Kevin,

We appreciate your response as we are constantly looking to improve our affordability and lower fees. Currently, our most affordable option is paying from a bank account (debiting directly from your checking/savings account), as opposed to paying by credit or debit card. Bill pay reminders are always free! We hope you'll try us again someday.

Best,
Lisa

Nov. 14th, 2019

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Rocky J Romano Strawberry Plains, TN

I dont like the fact that I'm being charged an extra $3.00 to pay my bill this extortion on top of my finance charges imagine 1 million people have your services and that is an extra 3 million dollars that's is thievery in my opinion I'd like to discuss with someone about paying my bill without this extra extortion charge

5 years ago

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Reply from doxo

Hi Rocky,

Thanks for your feedback. We understand your perspective, and encourage everyone to find the payment options that work best for them. We also offer bill-pay reminders for free, in case that interests you. doxo also provides a monthly subscription, doxoPLUS, through which bank payments can be made for no additional fees. If you have any questions, please reach out to our Customer Care team at .

Best,
Lisa

Dec. 17th, 2019

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David C Orr Chicago, IL

Doxo had a great document file cabinet service. Then it discontinued that service without any notice their customers who might want to retrieve some important documents before never ever again having access to them. This is a great example of how to infuriate customers.

7 years ago

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Reply from doxo

David,

We're sorry to hear you had a negative experience with doxo--we did convert to a new system that doesn't work the old way, but all of your documents and information have been preserved--please contact doxo support or visit our help desk at

We value all our customers and hope we can assist you!

Sincerely,

doxo Operations

Nov. 2nd, 2018

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Erie, PA Erie, PA

NO STARS! To charge that expensive fee to PAY A BILL IS RIDICULOUS! I WON'T BE USING AGAIN! I WILL MAIL THE BILL FROM HERE ON OUT. HAVEN'T DONE THAT IN YEARS, DO EVERYTHING ONLINE BUT NOT WITH THIS COMPANY.

6 years ago

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Reply from doxo

Thank you for taking the time to provide your feedback. We understand your concerns about fees, and we're working hard to make our service more affordable for you. If you're not paying via ACH, you might find that a cheaper option. We do also have a monthly subscription service, doxoPLUS, that allows you to pay any number of billers without an individual fee when making bank payments. If you'd like more information, you can reach out to our Customer Care team at . We hope you'll consider trying us again sometime!

Oct. 21st, 2019

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Katrina warren smyth Cheyenne, WY

Spectrum has never even heard of doxo and it paid my payment toward my ex husbands bill instead of mine! Why would you pay through a third company extra money when you could just pay 🖥spectrum !

6 years ago

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Reply from doxo

Hi Katrina, I'm very sorry to hear about the experience you've had.

If you haven't already, I'd strongly recommend reaching out to our Customer Care team so that we can look into this issue with you. You can do so using our 24/7 email, phone, and live chat support options at .

I can also say that doxo's services are used by millions and we're associated with a number of web searches for online billers. We're a payment partner to both billers and customers like you; I can assure you that we've assisted many other people with paying their bills with Spectrum Cable!

I hope this helps to put you at ease, and please let us know if we can do anything else to help. I hope we hear from you soon.
--Adam
doxo Support

Sep. 4th, 2019

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Patti Hilton Grandville, MI

I like the option to pay online but this is the only company that charges me to do that. I think that’s high way robbery! I will be changing my account so

5 years ago

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Reply from doxo

Hi Patti,

Thanks for your feedback. We understand your perspective, and encourage everyone to find the payment options that work best for them. We also offer bill-pay reminders for free, in case that interests you. doxo also provides a monthly subscription, doxoPLUS, through which bank payments can be made for no additional fees. If you have any questions, please reach out to our Customer Care team at .

Thanks,
Lisa

Dec. 17th, 2019

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Phil Duckham Detroit, MI

Crooked Crooked Crooked SCAM SCAM scam bordcerline criminal,, if not entirely criminal Don't use Does not always forward payment to vendor

8 years ago

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Emma Green

I was going to pay a bill and discovered they were charging me $3.99 added to my payment. No thanks I will never use doxo!

8 years ago

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Alan Arnold Rice Lake, WI

I would like to know amount owed BEFORE it is taken from my account. Not a day or two after it is taken.

6 years ago

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Reply from doxo

Hi Alan,

We appreciate the feedback—it sounds like there may be a misunderstanding. Please reach out to our customer support at . Our team is available to live chat 24x7, and they’ll be able to help you find out the amount owed before it’s debited from your account.

Oct. 2nd, 2019

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Heather Gibson Canton, NC

1- the extra charge 2- If the payment is different then usual it doesn't show. Just your past payments.

6 years ago

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Reply from doxo

Hi Heather, thanks for reaching out and for your review. We really appreciate your feedback regarding fees, and I can assure you that we're working to reduce those as much as possible, as well as working to provide information as to changes in your bill. Currently, our most affordable options for payments are to pay via ACH or by signing up for doxoPLUS, our subscription service, which allows you to make any number of bank payments at no additional charge.

We do also assist with free bill pay reminders! Let us know at if we can assist at all. Thank you again, Heather. --Adam, doxo Support

Sep. 11th, 2019

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Alex Laredo, TX

Did not like it due to my payment got their late and was charged late fees

6 years ago

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Reply from doxo

Hi Alex,

I’m sorry to hear about the late payment. We’d love to have the opportunity to investigate this further. If you haven’t already, please contact our customer support team, which is available 24x7 via live chat at .

Please let me know if you have other questions. Thank you!

Oct. 2nd, 2019

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Amber McCoy Transfer, PA

Slow receiving the payment and up dating with the finance company

6 years ago

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Reply from doxo

Hi Amber,

Thanks for your message. We’re actively working to speed up processing times. At this time, paying by your bank account (ACH) will be less expensive but will take longer to process. Paying by card will have an additional fee, but should reduce the time it takes to process your payment.

You can read more about how long it takes to process payments here:

Please let me know if you have other questions, or you can reach out to our Customer Care team at .

Oct. 2nd, 2019

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Norm Lucas Saint Louis, MO

Does not forward payments to utility provider

8 years ago