MoneyKey

Name: MoneyKey
Rating: 4.6

4.6

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288 User Reviews

7.3

Overall Score

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4.6

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288 User Reviews

7.3

Overall Score

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The Good

The Bad

Bottom Line

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Company Details

Time in Business

14 Years

Company Headquarters

1000 N West Street Suite 1200 Wilmington, DE 19801

Number of Reviews 288

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: March 28th, 2023

Founded in 2011, MoneyKey offers or arranges online installment loans, and lines of credit in 9 states.

MoneyKey is a direct lender in most states, but in Texas, loans are through a third-party lender. Rates and terms depend on the following factors: your state of residence rules and regulations, credit product type, and whether/how you qualify.

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The Good

Transparency
Fast Funding
Customer Policies and Resources
No Hidden Fees

Transparency

MoneyKey’s state-by-state loan information is really in-depth. It even goes so far as to show you actual examples of the potential cost of a loan. This is much more transparent than many online lenders.

Fast Funding

The application process is quick and easy. If approved, funds may be available in your bank account as soon as the same business day, depending on the time of the request. Funding timelines may vary and are subject to change.

It is important to note that the timing of funding will also be dependent on your bank's policies.

Customer Policies and Resources

If you change your mind, you may cancel within three business days from when your loan is approved. Not many short-term lenders offer this length of a cancellation period.

Customer service is also available seven days a week via phone, email, and live chat, facilitating open communication between the company and its customers.

No Hidden Fees

Installment loans and lines of credit through MoneyKey do not have any hidden fees, including late fees or prepayment penalty fees. The absence of a prepayment penalty, in particular, may reduce the overall cost of your loan.

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The Bad

Limited Availability by State
No Loans Available for Military Personnel

Limited Availability by State

Installment loans and lines of credit through MoneyKey are only offered in certain states. Thus, it is important that you know which loan products are available, if any, in your state of residence.

No Loans Available for Military Personnel

Unfortunately, no credit products offered through MoneyKey have rates that would meet the requirements for lending to covered members of the US Armed Forces and their dependents.

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The Bottom Line

Costs are generally higher for short-term loans, including payday loans, as compared to other loan products since they are intended to be paid back in a much shorter amount of time than a traditional personal loan. The cost of loans available through MoneyKey are common in the industry. In order to provide short-term lending solutions available to those with poor credit, loans through MoneyKey have a maximum APR of 299 percent, depending on the state.

This is an online lender and funding may occur as soon as the same business day, but timing varies and depends on your bank's policies.

The site is clear and transparent, showing cost breakdowns for each state and type of loan.

If you need to borrow an installment or line of credit, this might be a good company to try, especially if you aren’t accepted by lenders with lower interest rates. If you do end up borrowing through MoneyKey, just remember that the faster you can pay off your loan, the cheaper it will be.

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User Reviews

Star Rating

4.6

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288 Reviews

Review Breakdown

5 grade

78%

4 grade

12%

3 grade

2 grade

1 grade

Sentiment Criteria

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Quality

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Service

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Verified Customer

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John Chandler Fort Worth, TX

Fast and reliable with their customers.will stay on the phone when verifying information with your bank,explain contract agreement and monthly payment plan .Help you with downloading your contract agreement and provide you with a customer service number if you have any question.

3 years ago

Reply from MoneyKey

Thanks, John! We are pleased to know that you are satisfied with the service you received from our Customer Care team. We’re here 7 days a week if you ever need any assistance.

Feb. 18th, 2022

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Verified Customer

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Debbie Hutchison Plano, TX

I just feel like the fees are extremely high. It takes a while to pay it down because fees are so high. I keep using MoneyKey because I am an established customer. I just wish that after a customer became established the fees would lower.

3 years ago

Reply from MoneyKey

Hey Debbie, being an established customer we greatly appreciate your feedback. We aim to be as transparent as possible when it comes to the repayment terms and conditions on products offered through moneykey.com. In order to address your concerns, we need additional information regarding your experience. To protect your privacy, please send an email to feedback@moneykey.com. Thank you for choosing MoneyKey.

Feb. 11th, 2022

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Verified Customer

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Barbara Bell Kansas City, MO

The customer service was apologetic, but my first payment was taken out before my scheduled payday and caused my account to be overdrawn. They were very apologetic, but put me in a bad spot as I was traveling out of state.

3 years ago

Reply from MoneyKey

Hello and thanks for providing this feedback. We’re sorry to hear you had a negative experience. We will review the account and ensure we address any service opportunities that we uncover. Thanks for choosing MoneyKey.

Jul. 26th, 2021

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Verified Customer

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Julia C Lewis Florence, MS

Loan is so easy to apply for. Interest rate is high. However, over all you get the money when you need it the most and I have never been denied. The payments automatically come out of my account so I don't have to take the time to actually make the payment.

3 years ago

Reply from MoneyKey

Thanks, Julia! We are pleased to know that you are satisfied with the service you received from our Customer Care team

Jun. 11th, 2021

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Verified Customer

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Richard Daly Saint Clair, MO

Had no problem getting approved or the process in getting this loan. I am having trouble making a payment through the link. It will not except my card of payment.

3 years ago

Reply from MoneyKey

Hi Richard, we’re sorry to hear about your experience and would like the chance to properly assist you. To address your specific concerns, please give us a call at 1-866-255-1668 or email us at feedback@moneykey.com. Thank you.

Feb. 10th, 2022

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Verified Customer

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William Camp Elizabethton, TN

I was a bit put-off with the amount of personal information required to apply that most don't ask for. Otherwise, it was a good experience.

3 years ago

Reply from MoneyKey

Hey William, we appreciate your feedback and are pleased to know that you are satisfied with the service you received from our Customer Care team. In order to address your concerns, we need additional information regarding your experience. To protect your privacy, please send an email to feedback@moneykey.com. We’re here 7 days a week if you ever need any assistance.

Mar. 10th, 2022

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Verified Customer

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Rick Loveall Lone Jack, MO

Quick and easy to do business with. Funds are available immediately. Rates are high, but, not as bad as some others I've used. Terms are reasonable.

3 years ago

Reply from MoneyKey

Hi Rick, we appreciate your feedback. We aim to be as transparent as possible when it comes to the terms, conditions and payback expectations on products offered through MoneyKey.com. Thank you for choosing us!

Feb. 3rd, 2022

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Verified Customer

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Darren J Sinclair Wichita Falls, TX

they are easy to deal with for a loan. However the cost is a little high but that is to be expect when using this type of loan.

3 years ago

Reply from MoneyKey

Hi Darren, we appreciate your feedback. We aim to be as transparent as possible when it comes to the terms, conditions and payback expectations on products offered through MoneyKey.com. Thank you for choosing us!

Feb. 3rd, 2022

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Verified Customer

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Linda Stephens Pittsburg, MO

I was approved paid it off and borrowed again. They are very easy to work with. My only problem is the high interest rate.

3 years ago

Reply from MoneyKey

We appreciate your feedback, Linda. We aim to be as transparent as possible when it comes to the total cost of credit. As you move through your credit journey, your account may become eligible for reduced charges and/or increased loan amounts based on good payment history over time. You will receive notices, as applicable, regarding your individual circumstances and eligibility. We’d love to hear from you at feedback@moneykey.com about how we can improve!

Jan. 4th, 2022

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Verified Customer

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Gopikrishna Gokavarapu O'fallon, MO

Money key is best lender which we get instant approval for emergency expenses and they will credit in to our accounts within 24 hours

3 years ago

Reply from MoneyKey

We appreciate the great review, Gopikrishna! Thank you for choosing MoneyKey.

Dec. 2nd, 2021

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Verified Customer

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Jenna Aransas Pass, TX

Never let me down, excellent customer service. Just wish interest rates were not so high. Other than that a great place to get a loan,

3 years ago

Reply from MoneyKey

Thanks, Jenna! We are pleased to know that you are satisfied with the service you received from our Customer Care team.

Sep. 2nd, 2021

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Verified Customer

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Marilyn Fite Whitehouse, TX

They are easy to work with and helpful. They are timely with their responses and I have never had any issues in getting the deposit on time.

3 years ago

Reply from MoneyKey

Thanks, Marilyn. We are pleased to know that you are satisfied with the service you received from our Customer Care team.

May. 25th, 2021

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Verified Customer

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Vickie Bood Dallas, TX

Rates could be lower. Your customers are in need of your help. We need lower rates to help us get thru the issue we are going through.

3 years ago

Reply from MoneyKey

Thanks for the awesome review, Vickie! We're here to help when you need us.

May. 17th, 2021

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Verified Customer

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David E Zebert Pearl, MS

An unresolved issue with communication. Customer service was gracious and professional but a glitch caused delay.

3 years ago

Reply from MoneyKey

Thanks, David. We are pleased to know that you are satisfied with the service you received from our Customer Care team.

Jan. 4th, 2022

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Verified Customer

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Wilson Perdue Pocatello, ID

And make it easy to get a loan but it takes forever to pay back because of the interest rates are high

3 years ago

Reply from MoneyKey

Hi Wilson, we appreciate your feedback. We aim to be as transparent as possible when it comes to the terms, conditions and payback expectations on products offered through MoneyKey.com.

Sep. 2nd, 2021

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Verified Customer

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Lonnie Reece San Antonio, TX

Their interest rate is a little high and their payment plan is short just like the rest of the online lenders.

3 years ago

Reply from MoneyKey

Thanks for the awesome review, Lonnie! We're here to help when you need us.

Jun. 17th, 2021

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Verified Customer

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Clayton Luster Dallas, TX

I like them but they should give there regular customers a little savings when they keep coming back.

3 years ago

Reply from MoneyKey

Hey Clayton, We appreciate your feedback and are pleased to know that you are satisfied with the service you received from our Customer Care team. We’re here 7 days a week if you ever need any assistance. Thank you for choosing MoneyKey!

May. 25th, 2021

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Verified Customer

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Melissa pedroncelli Las Cruces, NM

Super friendly people when I would have to call super flexible if I needed to change a payment date

3 years ago

Reply from MoneyKey

Hey Melissa, We appreciate your feedback and are pleased to know that you are satisfied with the service you received from our Customer Care team. We’re here 7 days a week if you ever need any assistance. Thank you for choosing MoneyKey!

May. 18th, 2021

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Verified Customer

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Cedric Matthews Horn Lake, MS

The biweekly payments are way too high but they are much lower than some companies.

3 years ago

Reply from MoneyKey

Hey Cedric, we appreciate your feedback and are pleased to know that you are satisfied with the service. We’re here 7 days a week if you ever need any assistance. Thank you for choosing MoneyKey.

Feb. 10th, 2022

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Verified Customer

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Jay Williams Orem, UT

Interest rate is a bit exorbitant, still probably more fair than other lenders of the same ilk.

3 years ago

Reply from MoneyKey

Thanks, Jay! We are pleased to know that you are satisfied with the service you received from our Customer Care team.

Dec. 2nd, 2021

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Verified Customer

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Steven Rosendahl Belmont, WI

Easy to use. Easy to get a loan and customer service that help me to pay off early

3 years ago

Reply from MoneyKey

Hey Steven, We appreciate your feedback and are pleased to know that you are satisfied with the service you received from our Customer Care team. We’re here 7 days a week if you ever need any assistance. Thank you for choosing MoneyKey!

May. 17th, 2021

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Verified Customer

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Joseph Gimple Shawnee Mission, KS

Fairly quick response, but interest rate is higher than I would like!

3 years ago

Reply from MoneyKey

Hey Joseph, we appreciate your feedback and are pleased to know that you are satisfied with the service you received from our Customer Care team. We’re here 7 days a week if you ever need any assistance.

Feb. 18th, 2022

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Verified Customer

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Leta McFarland Springfield, MO

Was a little confused with deposit. Wasn't told when money would be received.

3 years ago

Reply from MoneyKey

Hi Leta, thank you for the feedback. We’re interested in hearing from you and answering any questions you may have. Please give us a call at 1-866-255-1668.

Feb. 10th, 2022

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Verified Customer

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Catherine Alvarado-Maye Wilmington, DE

I think the service is great, but the interest rates are exorbitant

3 years ago

Reply from MoneyKey

Thanks for the awesome review, Catherine! We're here to help when you need us.

Jun. 11th, 2021

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Verified Customer

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Shesaunthralyn Searcy Fort Worth, TX

Because applying is always easy. Cust. Serv. Are always great.

3 years ago

Reply from MoneyKey

Thanks for the awesome review, Shesauntharalyn! We're here to help when you need us.

May. 18th, 2021

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Michelle Gutierrez Houston, TX

Like the loan for when I need money but the interest rate is to high for people on disability when we get a monthly check

3 years ago Edited January 10, 2024

Reply from MoneyKey

Hi Michelle, we appreciate your feedback. We aim to be as transparent as possible when it comes to the terms, conditions and payback expectations on products offered through MoneyKey.com. Thanks for choosing, MoneyKey.

Nov. 21st, 2021

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Verified Customer

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Debra Speener Milwaukee, WI

Very good and fast at what they do at getting your money

3 years ago

Reply from MoneyKey

Thanks, Debra! We are pleased to know that you are satisfied with the service you received from our Customer Care team.

Mar. 4th, 2022

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Verified Customer

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Ron Young Cheswold, DE

Quickness of processes and professionalism

3 years ago

Reply from MoneyKey

Hey Ron, we appreciate your feedback and are pleased to know that you are satisfied with the service you received from our Customer Care team. We’re here 7 days a week if you ever need any assistance.

Feb. 18th, 2022

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Verified Customer

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william Gulfport, MS

very quick overnight service without delays

3 years ago

Reply from MoneyKey

Thanks for the awesome review, William! We're here to help when you need us.

Jan. 4th, 2022

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Verified Customer

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Shawna Rosenthal Los Lunas, NM

Easy app and someone always answers the phone. Good terms

3 years ago

Reply from MoneyKey

Hey Shawna. We're happy to hear it and are pleased to know that you are satisfied with the service you received from our Customer Care team. Thank you for choosing MoneyKey!

Dec. 2nd, 2021

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Verified Customer

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Eloise K Jones Houston, TX

Exemplifies Great all around service and customer care.

3 years ago

Reply from MoneyKey

Hey Eloise, We're happy to hear it and are pleased to know that you are satisfied with the service you received from our Customer Care team. Thank you for choosing MoneyKey!

Nov. 5th, 2021

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Verified Customer

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Christine Avila El Paso, TX

Good service and easy way to receive money

3 years ago

Reply from MoneyKey

We appreciate the great review, Christine! Thank you for choosing MoneyKey.

Oct. 14th, 2021

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Verified Customer

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Lordell Church Rock, NM

Because they help but the interest is a tad too high

3 years ago

Reply from MoneyKey

Hi Lordell, we appreciate your feedback. We aim to be as transparent as possible when it comes to the terms, conditions and payback expectations on products offered through MoneyKey.com. Thanks for choosing, Moneykey!

Jul. 26th, 2021

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Verified Customer

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theresa jordan Houston, TX

good customer service. Always helpful when needed

3 years ago

Reply from MoneyKey

Hey Theresa, We appreciate your feedback and are pleased to know that you are satisfied with the service you received from our Customer Care team. We’re here 7 days a week if you ever need any assistance. Thank you for choosing MoneyKey!

Jul. 1st, 2021

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Verified Customer

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Beverly McDonald Colleyville, TX

Very professional but their finance fees are pretty steep.

3 years ago

Reply from MoneyKey

Hi Beverly, we appreciate your feedback. We aim to be as transparent as possible when it comes to the terms, conditions and payback expectations on products offered through MoneyKey.com. Thanks for choosing, MoneyKey.

Jun. 24th, 2021