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Fig Loans

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547 User Reviews

9.9

Overall Score

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Anthony Columbia, MO

It's a cheaper alternative. It's kind of difficult when you have to link your bank account and you're unable to do so because of the third party that they use.

10 months ago

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Reply from Fig Loans

Hi Anthony, Thank you so much for these kind words! We're working on smoothing out the income verification and thank you for your patience :) Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Samantha Irving, TX

It was easy to get the loan and I've been able to use them when I need it.

10 months ago

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Reply from Fig Loans

Hi Samantha, Thank you for these positive words! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Pamela Spring, TX

The process of obtaining my loan was easy with Fig Loans.

10 months ago

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Reply from Fig Loans

Hi Pamela, Thank you for making us a part of your financial journey! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Anonymous Cypress, TX

They always work with me expressly, like extensions whn I couldn't make payments and that was invaluable. It was easy to get the loan.

10 months ago

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Reply from Fig Loans

Hi there, Thank you so much! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Latonya Fort Worth, TX

I did have a question about my loan and even after itw as done they were very prompt in answering and they were very knowledgeable about what was going on. It was fast and simple.

10 months ago

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Reply from Fig Loans

Hi Latonya, Thank you so much for this feedback! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Tiffany Houston, TX

It was very easy. It's cut and dry, very simple, not much to it. In the event that I have questions, I can contact them by email. They pretty much have it laid out pretty simple and any type of information that you need changed or updated you can do it all online. It's very convenient.

10 months ago

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Reply from Fig Loans

Hi Tiffany, Thank you so much for these kind and thoughtful words! Warmly, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Tammy Garland, TX

They were very understanding if I had to move a payment. They were very easy to work with and they just made the experience easy. It's very conveinent. Very user friendly on the app as well as being able to text to your balances.

10 months ago

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Reply from Fig Loans

Hi Tammy, Thank you so much for these kind words! We're happy to hear you're enjoying the app. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Nakedra Dallas, TX

Covers all the information given to you up front. Once you provide your information, it's automatic withdrawal. Just makes it conveinent also with the notification that you have an upcoming draft and things like that is very helpful as well. There was one incident where i had to reach out to them last minute. I needed to switch a date, it was already past. They responded to me within hours anyway to make the adjustments that I need. They were very helpful.

10 months ago

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Reply from Fig Loans

Hi Nakedra, Thank you so much for this thoughtful and warm review! We really appreciate it. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Chad Conroe, TX

I don't have a phone number to call them, but anytime I've emailed they've always gotten back to me within reason. It's very simple process.

10 months ago

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Reply from Fig Loans

Hi Chad, Thank you for these kind words! To your point about phone calls, we do almost all of our service via email because it lowers the cost to serve (savings we pass onto you), ensures that everyone has a paper trail of communications, and allows us to serve our entire community quickly. We hope this doesn't affect your view of us! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Lakitshia Grand Prairie, TX

It was very easy to use the system. It does not take a long time to get a respone and it's easy to go in and requet as well as receive the fund.

10 months ago

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Reply from Fig Loans

Hi Lakitshia, Thank you for choosing us for your financial needs! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Morfield Alton, MO

I did everything online. It really was super easy and straight to the point. I had it within a couple of days.

10 months ago

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Reply from Fig Loans

Hi Morfield, Thanks so much for your kind words! Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Diane Houston, TX

The whole process was very easy and self explanatory. You don't have to leave the house. I've only had to communicate with them by email and texting and they were very expereinced about getting back with my question.

10 months ago

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Reply from Fig Loans

Hi Diane, Thanks for taking the time to share your thoughts! Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Angelica Fort Worth, TX

Usually they got with me when I had a question and got back on it quick. The money was deposited when they said it would be in my account.

10 months ago

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Reply from Fig Loans

Hi Angelica, Thanks so much for the feedback! Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Tammila Amarillo, TX

It was easy and the customer service was very friendly.

10 months ago

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Reply from Fig Loans

Hi Tammila, Thanks for the kind words! Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Keisha Arlington, TX

They made it really easy and step by step. Wish the price could be a little lower sometimes, but I understand what they're trying to do though.

10 months ago

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Reply from Fig Loans

Hi Keisha, Thank you so much for the feedback! Your rates actually drop over time the more successful loans you have with us :) Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Dianne Fort Worth, TX

It was so easy and very affordable. The process is simple, there's no waiting. I get an answer within 24 hours in my experience and they're very accommodating.

10 months ago

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Reply from Fig Loans

Hi Dianne, Thanks for the kind words! Happy to help. Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Luteya Kansas City, MO

I never talked to anyone physically, just online conversation. It was easy and simple to get the loan.

10 months ago

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Reply from Fig Loans

Hi Luteya, Thank you for trusting us with a loan! Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Tanya San Antonio, TX

it doesn't take them a long time to do their process of getting you qualified. They answer you in a timely manner when you go through the email.

10 months ago

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Reply from Fig Loans

Hi Tanya, Thanks for the positive feedback! Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Sharon Houston, TX

The support I got was online and they helped me out pretty good. The processis really good. It's an easy process to do.

10 months ago

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Reply from Fig Loans

Hi Sharon, Thank you so much for your kind words! Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Victor Elgin, TX

It was quick, I think the next day or after a couple of days. They were very quick with answering questions that I had at one point. There was a few times where I couldn’t' make the payments on time and thyere was just a quick message and they reply right away and help me out a lot.

10 months ago

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Reply from Fig Loans

Hi Victor, Thank you so much for your kind words! We're happy we were able to help. Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Lennes Lee's Summit, MO

It was very easy. Very trustworthy. I was skeptical at first but everything worked out fine.

10 months ago

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Reply from Fig Loans

Hi Lennes, Thank you so much for giving us a chance! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Stephanie Houston, TX

Fig Loans is amazing. It's very easy, it's simple, and it saved a lot of time. They're always available. They're quick to answer the questions and they're just amazing.

10 months ago

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Reply from Fig Loans

Hi Stephanie, Wow, thank you so much for this kind feedback! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Anonymous Kansas City, MO

They were willing to help when I needed to change my date. It was fairly easy to do since I was already a customer.

10 months ago

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Reply from Fig Loans

Hi there, We're happy to be able to help! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Jillessa Austin, TX

It was an extremly rapid response. The guys were able to get the money really quickly and the process is so simple, seamless, and efficient.

10 months ago

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Reply from Fig Loans

Hi Jillessa, Thank you so much for the positive review! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Tamara Abilene, TX

It took them just a little bit to get back to me. Just took a few days.

10 months ago

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Reply from Fig Loans

Hi Tamara, Thank you for this positive feedback! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Yolanda Garland, TX

They were quick and I didn't have a waiting period. Everything that I called for was solved. I think it's a good company.

10 months ago

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Reply from Fig Loans

Hi Yolanda, Thank you so much for these kind words! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Linda Seguin, TX

They always contact you back in a quick response. They process everything quickly and let you know when it's being process. I'm glad Fig Loans was there in my time of emergency.

10 months ago

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Reply from Fig Loans

Hi Linda, Thank you so much for trusting us on your financial journey! Warmly, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Vanessa Seagoville, TX

The process is so seamless. I just log onto my account, request a loan, they pick up 24 hours, after that the money is deposited in my account. It's just easy. Every time I've had an issue or just general purchasing, they helped me out and they always remain professional at all times.

10 months ago

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Reply from Fig Loans

Hi Vanessa, Thank you so much for this kind and thoughtful feedback! Warmly, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Linda Denton, TX

They let me have extra time to make a payment. It's pretty easy to navigate the website.

10 months ago

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Reply from Fig Loans

Hi Linda, Thank you so much for these kind words! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Elizabeth San Antonio, TX

It's just a very simple process. Anytime I had questions they were very prompt. I just appreciate them and enjoy doing business with them.

10 months ago

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Reply from Fig Loans

Hi Elizabeth, Thank you so much for this kind feedback! We appreciate you, too :) Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Edmayia Houston, TX

The process was very easy and quick. They were very helpful and patient with me regarding extensions and things like that.

10 months ago

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Reply from Fig Loans

Hi Edmayia, Thank you so much for the kind words! We're happy we were able to help you out. Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Pansy Spring, TX

Customer service has always been very helpful. It's an easy process--1,2,3.

10 months ago

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Reply from Fig Loans

Hi Pansy, Thanks for the kind words! Our service team is happy to help :) Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Kendric Mansfield, TX

I've used them before and it was easy to apply and to pay off. It was a little wrinkly getting the information and all that.

10 months ago

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Reply from Fig Loans

Hi Kendric, Thank you so much for the feedback! We'll try to smooth out some of those wrinkles :) Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Teodoro Houston, TX

They direct deposit. They were always helpful to assist me with all my questions.

10 months ago

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Reply from Fig Loans

Hi Teodoro, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Tresa Duncanville, TX

It's really quick and easy access to everything. Every time I've tried to contact them, I was able to get a quick response.

10 months ago

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Reply from Fig Loans

Hi Tresa, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Keith Austin, TX

The loan process is smooth and easy to handle.

10 months ago

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Reply from Fig Loans

Hi Keith, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Brittany Houston, TX

It's all very easy, convenient, and fast.

10 months ago

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Reply from Fig Loans

Hi Brittany, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Samuel Houston, TX

They have good customer service. They didn't take long for me to get the loan.

10 months ago

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Reply from Fig Loans

Hi Samuel, thank you so much for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Nancy Fort Worth, TX

It's just easy and they're very professional and friendly and I appreciate it.

10 months ago

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Reply from Fig Loans

Hi Nancy, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Denise Arlington, TX

They really work with you if something happens. They're easy to work with. It was very easy to get a loan.

10 months ago

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Reply from Fig Loans

Hi Denise, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Delores Houston, TX

Fig Loans should be chosen over any other payday loan. They're one of the best loan companies for high risk partners. They give you a steady loan price to choose to take care of the loan. If you're not able to pay, they work with you no matter what your situation is.

10 months ago

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Reply from Fig Loans

Hi Delores, thank you so much for this kind and thoughtful review! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Dora Baytown, TX

I always have a fast response from customer support.

10 months ago

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Reply from Fig Loans

Hi Dora, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Christopher Humble, TX

It was very simple, very easy, and fast. I thought it was very efficient.

10 months ago

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Reply from Fig Loans

Hi Christopher, thank you so much for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Justine San Antonio, TX

It was fast and easy. They're very prompt with their responses.

10 months ago

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Reply from Fig Loans

Hi Justine, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Jodie Houston, TX

It was a pretty easy process. I'd use them again if I needed it.

10 months ago

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Reply from Fig Loans

Hi Jodie, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Marilena Addison, TX

They were always compassionate. They were always straightforward and fair.

10 months ago

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Reply from Fig Loans

Hi Marilena, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Anonymous Bastrop, TX

They're easy to deal with and it was really easy to get the loan.

10 months ago

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Reply from Fig Loans

Hi there, Thank you so much for these kind words! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Yolanda Fresno, TX

You get your loan the next day. You submit all your paperwork and your loan is deposited. They say two or three days but you get it in like one or two days. Their support is really really good.

10 months ago

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Reply from Fig Loans

Hi Yolanda, Thank you so much for this! Our service team is very flattered :) Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Tracie Amarillo, TX

They're so easy to work with and if you need to change your dates or anything, they're more than wiling to give you quite a bit of time. I've never had a problem. They're just a great company to work with.

10 months ago

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Reply from Fig Loans

Hi Tracie, Thank you so much for this kind and thorough review! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Oluwole Austin, TX

It was convienent, simple, and easy going to get the loan.

10 months ago

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Reply from Fig Loans

Hi Oluwole, Thank you so much for the positive review. Best, Fig Loans Customer Service

Jun. 9th, 2020

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