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Fig Loans

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547 User Reviews

9.9

Overall Score

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Verified Customer

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Marie Giebas Bedford, TX

Easy and fast I'm not paying for months just 3 to 4 month great love them fast approval

10 months ago

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Reply from Fig Loans

Hi Marie, thank you so much for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Lynda Nebben Granbury, TX

Fast approval easy payment plans. Will definitely recommend them to others

10 months ago

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Reply from Fig Loans

Hi Lynda, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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AiKeysha Rolls Denton, TX

Fig loans is straight forward. The customer service is the best and they make sure they keep in contact to help you stay on top of your loan.

10 months ago

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Reply from Fig Loans

Hi AiKeysha, thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Shane Sanford Denton, TX

Because they are easy to work with. And they do the payments monthly. They are great!

10 months ago

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Reply from Fig Loans

Hi Shane, thank you so much for being a part of the Fig fam! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Dorothy Edwards Stephenville, TX

Easy loans to apply for and the approval rate is always fast and simple.

10 months ago

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Reply from Fig Loans

Hi Dorothy, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Mikayla Allen Moody, TX

I've had a great experience so far with fig loans and plan to use them again if needed.

10 months ago

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Reply from Fig Loans

Hi Mikayla, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Erica Acuna

Great low monthly payments. And They allow you to push back a few weeks on the payment if you’re not able to make it on the time schedule

10 months ago

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Reply from Fig Loans

Hi Erica, thank you so much for being a part of the Fig fam! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Norma Clara Houston, TX

The payment plan was reasonable and also helps your credit score

10 months ago

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Reply from Fig Loans

Hi Norma, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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M. Castillo Houston, TX

They work with me when ever I need them they are there.

10 months ago

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Reply from Fig Loans

Hi M, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Raina Houston, TX

Understanding' knowledgeable'excellent customer service'

10 months ago

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Reply from Fig Loans

Hi Raina, thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Veronica Williams Houston, TX

Great service, flexible, but interest rates are high

10 months ago

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Reply from Fig Loans

Hi Veronica, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Michael Kindley Houston, TX

No hassle qualify and great customer service fast reply to questions pretty straight foward process

10 months ago

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Reply from Fig Loans

Hi Michael, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 27th, 2020

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Verified Customer

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Terrence Houston, TX

Very efficient and decent pricing. No surprises and you don't feel like an idiot for using them

10 months ago

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Reply from Fig Loans

Hi Terrence, thank you for trusting us when you needed help! Warmly, Fig Loans Customer Service

Jul. 27th, 2020

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Verified Customer

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Belinda Cleveland, OH

I needed them money and they were available. They did give me a hard time. Every time I needed an answer they provided it in a timely manner.

10 months ago

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Reply from Fig Loans

Hi Belinda, Thank you so much for these kind words! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Brenda Chicago, IL

Lind of difficult to get a response for anyone by email but it is pretty good and easy to use.

10 months ago

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Reply from Fig Loans

Hi Brenda, We're sorry to hear you experienced communication delays! We try to respond to everything within 24 hours, Monday-Friday, but sometimes we get extra busy. If you don't hear from us within 1 business day with a question, please ping us again! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Kelli Chicago, IL

Super easy and online. You get approved right away. They answered all my emails promptly. I am totally satisfied.

10 months ago

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Reply from Fig Loans

Hi Kelli, Thank you so much for these kind words. We're happy we were able to help! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Latasha Chicago, IL

You just give a little information and you hear from them in a couple of days. I would recommend them to anyone who needs help with a loan.

10 months ago

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Reply from Fig Loans

Hi Latasha, Thank you so much for this kind feedback! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Orlando Florissant, MO

They were the only ones that would approve me for a loan in at that time. They always answered my questions in a timely manner is was a fairly easy process. All I had to do was send in my banking information.

10 months ago

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Reply from Fig Loans

Hi Orlando, Thank you for choosing us on your financial journey! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Marvin Plano, TX

Fig loans’ customer support was great. I wish there was a two week grace period so there was a way to pay back before the interest but it is great.

10 months ago

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Reply from Fig Loans

Hi Marvin, Thank you for this thoughtful feedback! There is a bit of a grace period during which you can repay without interest, but it is not two weeks, unfortunately. For context, on first-time loans, we use any interest payments to offset the costs of marketing, underwriting, and service, so we just break even. Nevertheless, we always appreciate suggestions, so keep 'em coming! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Alisa Flower Mound, TX

Easy to communicate and resolve. Not a lot of paperwork or issues.

10 months ago

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Reply from Fig Loans

Hi Alisa, Thank you for this kind feedback! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Keith Desoto, TX

Anytime I had questions, I emailed and got a rapid response. They’ve always been very courteous and quick to respond whenever I need assistance. It is very simple. I am glad I chose you.

10 months ago

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Reply from Fig Loans

Hi Keith, We're glad you chose us, too :) Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Shemick Dallas, TX

It did not take very long, I think it was within a day for me to get an answer back. Keep doing what you’re doing, I appreciate it.

10 months ago

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Reply from Fig Loans

Hi Shemick, We appreciate YOU! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Levi Fort Worth, TX

Fig Loans’ interest rate was a lot lower than some other places, that is why I chose them

10 months ago

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Reply from Fig Loans

Hi Levi, Thank you for choosing us on your financial journey! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Dwight Fort Worth, TX

I am glad I went to Fig Loans because of the cash flow.

10 months ago

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Reply from Fig Loans

Hi Dwight, thank you so much for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Marie Killeen, TX

Customer service is professional and quickly processing my loan. I am glad I did it to help build my credit.

10 months ago

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Reply from Fig Loans

Hi Marie, Thank you for these kind words! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Traci Lohn, TX

I chose Fig Loans because it was convenient and I am glad I did it.

10 months ago

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Reply from Fig Loans

Hi Traci, thank you for making us part of your financial journey. Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Julie Houston, TX

Easy to obtain the loan, it is convenient and it works good.

10 months ago

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Reply from Fig Loans

Hi Julie, We're happy to hear the process was easy and convenient for you. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Andre Houston, TX

I would recommend Fig Loans to anybody. It was very quick and easy. they give you the time to do whatever you need to do.

10 months ago

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Reply from Fig Loans

Hi Andre, We appreciate the recommendation! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Stephanie Cleveland, TX

They accepted me quickly and granted me the loan easily. It is easy because most things are online.

10 months ago

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Reply from Fig Loans

Hi Stephanie, Thanks so much for this kind review! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Michelle Missouri City, TX

The process was easy. It is all done online, which is wonderful because you can actually change your dates or whatever you can. You don’t have to talk to someone and that takes the pressure off you.

10 months ago

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Reply from Fig Loans

Hi Michelle, Thank you so much for these kind words! We're happy the online self-service portal was helpful. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Brianna Fresno, TX

I did it because it was convenient and we needed help at the time. I would like there to be a lower interest rate but I am happy I did it.

10 months ago

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Reply from Fig Loans

Hi Brianna, Thank you for trusting us when you needed help! We're always working on ways to make our products more affordable for our community and appreciate your patience as we work towards that end. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Michael Galveston, TX

Excellent all the way through because they are very supportive and easy to work with in everything. I keep up with them and I have no problems. I would recommend.

10 months ago

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Reply from Fig Loans

Hi Michael, Thank you so much for these kind and heartfelt words. We really appreciate it! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Darla San Antonio, TX

Glad I used them. I needed the money and they were quick to respond. It was really easy.

10 months ago

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Reply from Fig Loans

Hi Darla, We're glad you chose us, too! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Anonymous Georgetown, TX

It was very easy, I didn’t have any problems. The website is easy and I was able to pay it off early. I am glad I did it for a small loan.

10 months ago

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Reply from Fig Loans

Hi there, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Ashleigh Austin, TX

They made it super easy to upload the requested documentation. They seem very knowledgeable and reaching out is super easy and quick.

10 months ago

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Reply from Fig Loans

Hi Ashleigh, We really appreciate this! Our engineers worked very hard on the uploader, so we'll pass the compliment along to them :) Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Scott Odessa, TX

Everything moved, they had the money the next day. They are great, there is no need to change because why fix what is not broken. I had no issues with it.

10 months ago

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Reply from Fig Loans

Hi Scott, Thank you so much! This is so kind. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Diane Salt Lake City, UT

Support is very understanding and not condescending. They treat you like a person. This isn’t the first time I’ve used it because I am always able to work with them.

10 months ago

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Reply from Fig Loans

Hi Diane, Thank you so much for these kind words! We really appreciate it and are happy to have you in the Fig Fam <3 Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Alonzo Fort Worth, TX

It helped me with my credit and the repayment interest was not high. It was pretty quick, in a couple days the loan had come through.

10 months ago

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Reply from Fig Loans

Hi Alonzo, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Tasha Dallas, TX

It was simple. They seem very reasonable and affordable for me. I'm absolutey happy I did it.

10 months ago

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Reply from Fig Loans

Hi Tasha, We're so happy you made us a part of your financial journey! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Shirley Houston, TX

I'm extremely glad I got my loan through Fig Loans. It was most affordable and it's just easier to pay back the payday loans, you know upfront what you're going to pay and how many payments you'll have to pay. To be honest with you, this has been easier to deal with and more customer service focus. They follow up promptly.

10 months ago

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Reply from Fig Loans

Hi Shirley, Wow, thank you so much for these kind and thoughtful words! We really appreciate it. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Arel Arlington, TX

The process was simple and quick. I chose them because of the interest rate and they are very flexible. Everything was perfect

10 months ago

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Reply from Fig Loans

Hi Arel, Thank you so much for these kind words!

Jun. 9th, 2020

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Verified Customer

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Anthony Columbia, MO

It's a cheaper alternative. It's kind of difficult when you have to link your bank account and you're unable to do so because of the third party that they use.

10 months ago

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Reply from Fig Loans

Hi Anthony, Thank you so much for these kind words! We're working on smoothing out the income verification and thank you for your patience :) Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Samantha Irving, TX

It was easy to get the loan and I've been able to use them when I need it.

10 months ago

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Reply from Fig Loans

Hi Samantha, Thank you for these positive words! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Pamela Spring, TX

The process of obtaining my loan was easy with Fig Loans.

10 months ago

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Reply from Fig Loans

Hi Pamela, Thank you for making us a part of your financial journey! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Anonymous Cypress, TX

They always work with me expressly, like extensions whn I couldn't make payments and that was invaluable. It was easy to get the loan.

10 months ago

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Reply from Fig Loans

Hi there, Thank you so much! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Latonya Fort Worth, TX

I did have a question about my loan and even after itw as done they were very prompt in answering and they were very knowledgeable about what was going on. It was fast and simple.

10 months ago

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Reply from Fig Loans

Hi Latonya, Thank you so much for this feedback! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Tiffany Houston, TX

It was very easy. It's cut and dry, very simple, not much to it. In the event that I have questions, I can contact them by email. They pretty much have it laid out pretty simple and any type of information that you need changed or updated you can do it all online. It's very convenient.

10 months ago

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Reply from Fig Loans

Hi Tiffany, Thank you so much for these kind and thoughtful words! Warmly, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Tammy Garland, TX

They were very understanding if I had to move a payment. They were very easy to work with and they just made the experience easy. It's very conveinent. Very user friendly on the app as well as being able to text to your balances.

10 months ago

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Reply from Fig Loans

Hi Tammy, Thank you so much for these kind words! We're happy to hear you're enjoying the app. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Nakedra Dallas, TX

Covers all the information given to you up front. Once you provide your information, it's automatic withdrawal. Just makes it conveinent also with the notification that you have an upcoming draft and things like that is very helpful as well. There was one incident where i had to reach out to them last minute. I needed to switch a date, it was already past. They responded to me within hours anyway to make the adjustments that I need. They were very helpful.

10 months ago

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Reply from Fig Loans

Hi Nakedra, Thank you so much for this thoughtful and warm review! We really appreciate it. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Chad Conroe, TX

I don't have a phone number to call them, but anytime I've emailed they've always gotten back to me within reason. It's very simple process.

10 months ago

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Reply from Fig Loans

Hi Chad, Thank you for these kind words! To your point about phone calls, we do almost all of our service via email because it lowers the cost to serve (savings we pass onto you), ensures that everyone has a paper trail of communications, and allows us to serve our entire community quickly. We hope this doesn't affect your view of us! Best, Fig Loans Customer Service

Jun. 9th, 2020

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