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Fig Loans

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547 User Reviews

9.9

Overall Score

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Verified Customer

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Buddy Jacksboro, TX

Awesome company to work with! Very helpful!

3 years ago

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Reply from Fig Loans

Hi Buddy, Thank you so much for your kind words. Always a pleasure to be able to help! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Teresa Houston, TX

They were very accommodating and flexible

3 years ago

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Reply from Fig Loans

Hi Teresa, We're so happy our flexible repayment terms worked for you! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

EvaM Houston, TX'

Excellent,expedient, courteous service. Try it!

3 years ago

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Reply from Fig Loans

Hi Eva, Now we're just blushing! Thanks for the kind words. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Happy Customer Houston, TX

I have experienced great customer service with FIG loans. They report to the credit bureau. Fig Is more than willing to work with you should any issues arise and you need payment due dates adjusted.

3 years ago

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Reply from Fig Loans

Hi there, Thank you so much for your thoughtful feedback! We're so happy we were able to work with you. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star_border

Mari Columbus, TX'

They really work with you and offer great customer service

3 years ago

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Reply from Fig Loans

Hi Mari, Thanks so much for your kind words! Our service team is very grateful :) Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Danny Thompson Round Rock, TX

They are Great at being very seviceablr and fair.

3 years ago

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Reply from Fig Loans

Hi Danny, We're so happy we were able to work with you! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Theresa Davis Hooks, TX

Always there when needed with my bad credit

3 years ago

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Reply from Fig Loans

Hi Theresa, Thanks so much for trusting us when you needed help! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Garfield Norris III Houston, TX

They are responsive and care! When I had questions they responded by email or phone. They are a GREAT company to boost or rebuild credit!

3 years ago

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Reply from Fig Loans

Hi Garfield, Thank you so much for this thoughtful and detailed review! We're so happy we were able to help you with your credit. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Drema Tyler, TX'

Very accommodating and easy to use website

3 years ago

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Reply from Fig Loans

Hi Drema, Thank you so much for the kind words. We hope you like the updates to the website! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Brent Houston, TX

Very easy to work with, great interest rates considering I have bad credit.

3 years ago

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Reply from Fig Loans

Hi Brent, Thank you so much for the opportunity to let us help you with your credit! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Maggie Austin, TX

Very good customer service and easy to work with fee

3 years ago

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Reply from Fig Loans

Hi Maggie, Thank you for the compliment to our service team! Really makes our day. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

James Carroll Coppell, TX

Easy and great to work with. Never had a problem working with them.

3 years ago

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Reply from Fig Loans

Hi James, We're so thrilled to hear of this! Thanks again for your kind words. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

llm78 Houston, TX'

It was quick, easy and gave me a chance after starting to rebuild my credit.

3 years ago

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Reply from Fig Loans

Hi there, We're so happy this loan put you back on the financial path to rebuilding your credit! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Maddie Johnson Houston, TX'

Great customer service, my credit score has increased over 44 points, flexible payments. Awesome mission.

3 years ago

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Reply from Fig Loans

Hi Maddie, Everything about this! We're so pleased we were able to help you with your credit and carry out our mission with you!! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Alice Carnes Nederland, TX

They are the ONLY LOAN COMPANY that will Help me with a LOAN... I also like that they are a Once a month Payment, not once a week...

3 years ago

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Reply from Fig Loans

Hi Alice, We're so grateful you trusted us to help! We love the monthly repayment plan, too. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Minnie Garland, TX

I like the payments I have at a great lower rate compared to other payday loans I've had.

3 years ago

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Reply from Fig Loans

HI Minnie, We're so happy to hear you find our loans more affordable and our payments easy. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Steve Temple, TX

Because when I needed a loan no one would give me a chance but fig loans and I love them for having faith in me

3 years ago

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Reply from Fig Loans

Hi Steve, Thank you so much for trusting us in your time of need! We're happy we were able to help. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Karla M Fort Worth, TX'

Awesome never hassle me and no hidden fees

3 years ago

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Reply from Fig Loans

Hi Karla, Thank you for your kind words! We really, really don't believe in harassment or hidden fees, ever! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Darryl Clark Conroe, TX

I've had no problems with them. They let me get loans without problems when I had bad credit. Customer service has been very courteous. I feel good because if I need the money, they're there and give it to me within a few days.

3 years ago

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Reply from Fig Loans

Hi Darryl, Thank you so much for your kind words! We're so happy we've become a reliable source of help for you. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Dwane Willrich Missouri City, TX

I went with them since it was better than a payday loan. It's a good short term loan with low interest.

3 years ago

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Reply from Fig Loans

Hi Dwane, Thanks so much for your kind words! We love hearing that we're better than a payday loan, since we set out to stop payday lenders from keeping consumers in debt traps. Best, Fig Loans Customer Service

May. 11th, 2020

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Verified Customer

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Lenolia Givens Houston, TX

Everything is laid out in the website and they don't hide any fees or information from you. They are flexible as far as it goes with how I make my monthly payments. I can also do a payday loan where I pay every two weeks, and the amounts that you have to pay back are also reasonable. Even when I pay them off, they thank me! They are prompt when it comes to responding to my questions and concerns and I've gotten a response every time I call. There were maybe 1 or 2 times when I had to leave a message, but I didn't even have to wait 24 or 48 hours to hear back from them. They never gave me any hassles.

3 years ago

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Reply from Fig Loans

Hi Lenolia, Thank you so much for your kind words! We're so happy to hear that you found our payment plans flexible and our team responsive. Best, Fig Loans Customer Service

May. 11th, 2020

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Verified Customer

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Lashonda Thomas Houston, TX

I was able to sign up online and it was easy. It's easy to get approved and adjust how you do your payments. They always send me emails or texts whenever they're gonna take a payment out of my account too. It was a bit of a last minute decision, but I was happy.

3 years ago

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Reply from Fig Loans

Hi Lashonda, Thanks so much for this kind and detailed review! We're happy you like our notification preferences and the payment process!

May. 4th, 2020

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Verified Customer

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Delisa King Arlington, TX

A friend that used them recommended it to us. It's easy to contact them if I ever have any questions. If I needed to change the date of my payments, they let me do that. They also let me know with several days in advance when a payment is due, and that's when they ask me if I'd like to change the date. Customer service is very friendly, and not a lot of companies do that. I'm glad I signed up with them. I'd recommend it for anybody who is in need of a loan.

3 years ago

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Reply from Fig Loans

Hi Delisa, Thank you so much for this thorough and thoughtful review! We're so happy to hear you've had a good experience. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Mark Randolph Houston, TX

They are kind and professional, they fulfilled all my needs when I needed them. The only thing I didn't like is that I had to email them to get a response. I would recommend Fig Loans to anyone.

3 years ago

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Reply from Fig Loans

Hi Mark, Thanks so much for your kind words! We're hoping to bring more support options in the future. Warmly, Fig Loans Customer Service

May. 11th, 2020

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Verified Customer

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Annica Gorham Houston, TX

I work with a non profit organization and they came to talk to us. They offered it for our clients and said that we were also eligible for their funding. Customer service is fantastic and the terms are fair. It's a nice support program that's trained to help the community. It's a wonderful alternative for payday loans.

3 years ago

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Reply from Fig Loans

Hi Annica, Thank you so much for your kind words! We're so grateful to be able to work with you and our other partner nonprofits. Warmly, Fig Loans Customer Service

May. 11th, 2020

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Verified Customer

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Anonymous Houston, TX

They've always responded quickly and I felt great having the service. The only thing is that I wish I had borrowed more at the time, but otherwise it worked out just fine.

3 years ago

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Reply from Fig Loans

Hi there, thank you for making us part of your financial journey! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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M.B. or Anonymous Midland, TX

I found them through creditfixme.com and decided to go with them. It is a simple service and they are always quick to deposit. I was satisfied with it.

3 years ago

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Reply from Fig Loans

Hi MB, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Michael Cannon San Antonio, TX'

We went with them since it provided credit fairly fast. I like their terms, and the customer service is easy to work with. I feel like it was a good idea.

3 years ago

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Reply from Fig Loans

Hi Michael, thank you for making us part of your financial journey! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Joey Williams Fort Worth, TX'

They worked with me on my payment schedule. Every time I talked to somebody, they were always friendly. It helped me out in rough times.

3 years ago

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Reply from Fig Loans

Hi Joey, thank you so much for this kind and thoughtful review! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Laura Vasquez Austin, TX'

The app just popped up somewhere so I decided to go and try it. I was approved easily and quickly. The service has been really helpful and convenient. The response I've gotten has been immediate. I don't have any debt now.

3 years ago

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Reply from Fig Loans

Hi Laura, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Anonymous El Paso, TX

I think its a convenient service. I was fine with them since I could pay out early if I wanted to.

3 years ago

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Reply from Fig Loans

Hi there, thank you so much for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Crystal Graham Burleson, TX

It's a convenient service and it's easy to get approval for them. Customer service always give me quick responses. It's a great service if you need it.

3 years ago

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Reply from Fig Loans

Hi Crystal, thank you so much for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Suzanne Vallier Houston, TX

I chose them since it offered me a price that I was able to afford. They helped me out very well, and the staff is amazing, I love them. I wouldn't have made it out of where I was without Fig Loans, they helped me tremendously and I applaud them for that. I would recommend them to anyone.

3 years ago

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Reply from Fig Loans

Hi Suzanne, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Tobias Wilson Houston, TX

I decided to go with them since it had a low interest rate. They are willing to work with you and arrange payments that are reasonable. They are wonderful and exceptional, if there is ever a problem all you have to do is call them. They don't harass you or anything, they just keep in touch.

3 years ago

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Reply from Fig Loans

Hi Tobias, thank you so much for this kind and thoughtful review! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Caren Bouchard Houston, TX

It was recommended to me by a non-profit organization. Since their fee was lower than any other company and they were trusted by a couple of other charities, I decided to go ahead with it. They were absolutely fantastic. My car broke down and they were able to get me money immediately to fix it. I could consistently get a hold of an actual person when I called them rather than having to email them. It's a fantastic company and they helped me get through a very stressful time. It helped me a lot.

3 years ago

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Reply from Fig Loans

Hi Caren, thank you so much for this kind and thoughtful review! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Krystal Johnson Jewett, TX

They're just awesome all around. They have great customer service and everyone there is nice to work with. Anytime I had a question or needed help, they were right there. They were always very polite, helpful, fast, and effective. I always received a response back very quickly. Same thing whenever I emailed them. I like it and feel good about it.

3 years ago

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Reply from Fig Loans

Hi Krystal, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Demetria Mullin Giddings, TX'

At the time I was transitioning between jobs, and they helped me push my payments back when I couldn't pay them. They're very accurate in the information they give you through phone calls, and even the online page is very helpful. I believe they are a good company.

3 years ago

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Reply from Fig Loans

Hi Demetria, thank you so much for this kind and thoughtful review! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Steven Meese Weatherford, TX

They all respond really fast and I don't have to wait very long. They have been polite and I didn't have to worry about them. I enjoyed it.

3 years ago

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Reply from Fig Loans

Hi Steven, thank you so much for these kind words! Sincerely, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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David Walters Austin, TX

I just found them online and since they had reviews and looked like the cheapest option, I decided it was the best way to go. They have good customer service and they always responded to my needs and problems. Even when I was behind on my bills, they helped me. They were able to extend my loan by a few days when I really needed that. I felt pretty good about it.

3 years ago

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Reply from Fig Loans

Hi David, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Nancy Broadway Houston, TX'

I went with them since I could do it all online and it was easy to apply. They keep you up to date as far as your loans go. If there's any issue, or if I'm not able to pay, I can just send them an email and they'll get back to me within 24 hours.

3 years ago

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Reply from Fig Loans

Hi Nancy, thank you so much for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Lakiesha Faniel Stafford, TX

They were excellent. I felt okay and comfortable using their service. Sometimes it took them a little long to get back to me though.

3 years ago

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Reply from Fig Loans

Hi Lakiesha, thank you so much for this nice review! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Tyna Williams Houston, TX

It was easy to sign up for it and they give excellent service. I never had any problems with them.

3 years ago

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Reply from Fig Loans

Hi Tyna, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

star star star star star

Edward West Houston, TX

They are very reasonable and have good customer service. It was great to work with them.

3 years ago

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Reply from Fig Loans

Hi Edward, thank you so much for these kind words! Sincerely, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Anonymous Argyle, TX

We needed access to our money, and they were available to us. Before today, I would've given them a good score, but I just reapplied for a new loan and was denied. This after being a long time customer, so I'm not really happy right now. They also take a long time to get back to you if you have a question.

3 years ago

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Reply from Fig Loans

Hi anonymous, We're so sorry to hear you had this experience in the past. In the last couple of years, we have refined our systems to better communicate potential denials to all of our borrowers, especially our returning customers, and we have added members to our service team to ensure rapid responses for all!

May. 4th, 2020

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NIKITIA PERODIN

Customer service did a good job with responding back quickly and helping reschedule my payments.

3 years ago

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Reply from Fig Loans

Hi Nikitia, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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jazz Richardson, TX

the are really easy to deal with and very understanding and always showing willingness to help and i have dealt with plenty loan companies and by far this company is the best one i have had the pleasure of doing business with

3 years ago

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Reply from Fig Loans

Hi Jazz, thank you so much for these kind words! Sincerely, Fig Loans Customer Service

Jul. 23rd, 2020

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Sydney Portis Long Beach, CA

They denied me a loan without giving me a reason and told me that I need to write them for a list of reasons.

3 years ago

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Reply from Fig Loans

Hi Sydney, We're so sorry to hear you've had this experience with us in the past. We have made lots of changes since 2017 and hope you'll consider applying with us soon! Warmly, Fig Loans Customer Service

May. 4th, 2020

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