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Fig Loans

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547 User Reviews

9.9

Overall Score

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Verified Customer

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Marilena Addison, TX

They were always compassionate. They were always straightforward and fair.

10 months ago

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Reply from Fig Loans

Hi Marilena, thank you so much for this thoughtful review. Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

star star star star star

Anonymous Bastrop, TX

They're easy to deal with and it was really easy to get the loan.

10 months ago

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Reply from Fig Loans

Hi there, Thank you so much for these kind words! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

star star star star star

Yolanda Fresno, TX

You get your loan the next day. You submit all your paperwork and your loan is deposited. They say two or three days but you get it in like one or two days. Their support is really really good.

10 months ago

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Reply from Fig Loans

Hi Yolanda, Thank you so much for this! Our service team is very flattered :) Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

star star star star star

Tracie Amarillo, TX

They're so easy to work with and if you need to change your dates or anything, they're more than wiling to give you quite a bit of time. I've never had a problem. They're just a great company to work with.

10 months ago

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Reply from Fig Loans

Hi Tracie, Thank you so much for this kind and thorough review! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

star star star star star

Oluwole Austin, TX

It was convienent, simple, and easy going to get the loan.

10 months ago

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Reply from Fig Loans

Hi Oluwole, Thank you so much for the positive review. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

star star star star star

Pamela Alvarado, TX

They've always gotten back to me and when I had a death in the family came up, they extended my payment with no penalties. They're very quick and keep you updated all the time.

10 months ago

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Reply from Fig Loans

Hi Pamela, Thank you so much for this kind feedback. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

star star star star star

Jackie San Antonio, TX

They do not have a lot of customer support. It's very fast and they have a fast turn-around time.

10 months ago

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Reply from Fig Loans

Hi Jackie, Thank you so much for the feedback! Our service team is available 6 days a week, so we're happy to get you help when you need it. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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John Houston, TX

They make a quick decision and are quick to respond to questions and concerns.

10 months ago

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Reply from Fig Loans

Hi John, Thank you so much for the feedback! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

star star star star star

Blair Portland, TX

Theyv'e been very supporting and we've had to extend payment date with no issues and no hassle. Very easy to get the loan. We did it online.

10 months ago

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Reply from Fig Loans

Hi Blair, thank you so much for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

star star star star star

Ashley League City, TX

It's an easy process. They're friendly and knowledgeable.

10 months ago

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Reply from Fig Loans

Hi Ashley, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

star star star star star_border

Lourdes Lubbock, TX

Their customer support team is very flexible.

10 months ago

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Reply from Fig Loans

Hi Lourdes, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Barbara Boerne, TX

It is fast and easy to do. They are also flexcible with the date so you can work the dates around to you budget.

10 months ago

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Reply from Fig Loans

Hi Barbara, thank you for the kind words! Warmly, Fig Loans Customer Experience

Jul. 23rd, 2020

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Verified Customer

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Kwame Houston, TX

Sometimes I was able to reach people very helpful and other times I was able to reach people who didn't really have the expertise that I needed at the time. I liked that they had a Walmart credit.

10 months ago

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Reply from Fig Loans

Hi Kwame, thank you for the positive feedback! Warmly, Fig Loans Customer Service

Jul. 23rd, 2020

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Verified Customer

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Jacqueline

It's very simple to fill out the application online and they pretty much let you know within the same day whether you've been approved or not. I love that they text and email me when my next payment is coming up so I don't forget.

10 months ago

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Reply from Fig Loans

Hi Jacqueline, Thank you so much for taking the time to leave this thoughtful review! Warmly, Fig Loans Customer Service

Jun. 4th, 2020

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Verified Customer

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Jeterrle

They are always good. One of the newer cards wasn't directly connected to our name so we had issues. '

10 months ago

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Reply from Fig Loans

Hi Jeterrle, Thanks for the kind words! We're sorry to hear about the slight hiccup. Please let us know if you encounter any further issues. Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

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Anonymous

It was easy to go ahead. When denied people will want to get more information on that.

10 months ago

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Reply from Fig Loans

Hi there, Thank you for the feedback! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

star star star star star

Janelle

It's pretty quick. You get news within the next one to two business days. They're always good at answering the questions that I need answered in a timely manner and with great respect as a customer.

10 months ago

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Reply from Fig Loans

Hi Janelle, Thank you so much for these kind words! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Verified Customer

star star star star star

Jeffery

Everything always goes smoothly. It's very easy.

10 months ago

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Reply from Fig Loans

Hi Jeffery, Thank you so much for this feedback! Best, Fig Loans Customer Service

Jun. 9th, 2020

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Allen payne Carbondale, IL

You can never reach fig loans on the phone. They always say e mail us.

1 year ago

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Reply from Fig Loans

Hi Allen, Thanks so much for taking the time to leave this feedback. We're sorry to hear that we were not available when you needed us. In order to keep costs low for our community, provide greater security, and ensure everyone has a written record, we service all loans via email and text. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Roberto Aguilar Mission, TX

Great Company excellent service .easy to get a loan.wonderful .Help when I needed it.

1 year ago

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Reply from Fig Loans

Hi Roberto, Thanks so much for having taken the time to share your thoughts! We're glad we were able to help you when you needed it. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Mrs N Maxwell Austin, TX

PLEASE READ! i have tried loans with many companies and no other company can compare to Fig! iM on my 2nd loan and the 2nd loan is for a higher amount. so payments are almost double, but, the cool thing is they let me split my payments so before the due date i contact them by email and ask them to split it and they work with u on the dates and viola, never late. i love them so much. YOU WILL NOT BE DISAPPOINTED. and its helped to increase my credit score!! ANOTHER BIG PLUS!!!

1 year ago

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Reply from Fig Loans

Hi Mrs. Maxwell, Thank you so much for your enthusiastic review! We're so happy to hear that our flexible repayment plans worked for you and helped build your credit. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Three time customer Spring, TX

They are a great company. Never had any complaints. Just wish they were more understanding when it comes to reporting to credit. Made a mistake once and my payment went passed 30 days. Was an honest mistake. Tried to get it fixed with them with the credit reporting and got no where. So it was pointless, because it showed up as bad credit. Overall, great company. One of the best if not the best small lending company in Texas.

3 years ago

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Reply from Fig Loans

Hi there, I'm sorry to hear you had this experience! Thank you for taking the time to share this. If this loan is still damaging your credit, please reach out to us at [email protected] We're eager to make this right :) Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Gigi Roanoke, TX

I have had an excellent experience! They always work with me and provide excellent customer service!

3 years ago

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Reply from Fig Loans

Hi Gigi, Thank you so much for the compliments to our service team. We're blushing! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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chantal Burnet, TX

Process was not stressful and it helped me out when I needed it most. Thanks so much!

3 years ago

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Reply from Fig Loans

Hi Chantal, Thank you for sharing your thoughts! We're so glad you had a good experience with us. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Proud customer Red Oak, TX

They allowed me a loan when I was in need and everyone else said no

3 years ago

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Reply from Fig Loans

Hi there, Thank you so much for trusting us when you were in need! We're proud to have you as a customer. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Janine Dallas, TX'

Fig loans is AWESOME! Not only was the company able to help me out in a sticky situation, this loan shot my credit up by quite a bit. They reported on time every month to the three credit bureaus and worked with me if I ever needed to extend my payback dates. Loved it!

3 years ago

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Reply from Fig Loans

Hi Janine, We're so happy to hear that we were able to be there for you during a tough time, and that our loan helped boost your credit score! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Lisa Polk Dallas, TX'

Easy, fast approval and next day deposit

3 years ago

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Reply from Fig Loans

Hi Lisa, Thank you so much for letting us know you found our approval process fast and easy! We're thrilled you got your loan deposit so quickly. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Bando Dallas, TX'

They will work with you even if you miss a payment. In the will help you get back on track

3 years ago

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Reply from Fig Loans

Hi Bando, We're so happy to hear you found our team and our service helpful. We're here for you! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Mom/nurse Wichita Falls, TX

Because they don''t kill you with ridiculously high interest rates and they are extremely nice.

3 years ago

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Reply from Fig Loans

Hi there! Thank you so much for your kind words! We're firm believers in the golden rule :) Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

MARIAN CRAWFORD Cleburne, TX

THEY ARE CUSTOMER LOYALTY AND SHOW EMPATHY

3 years ago

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Reply from Fig Loans

Hi Marian, Thank you so much for your kind words! We always strive to treat our customers with honesty and empathy. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Pissed off, OVER CHARGED0, Borrower!! Arlington, TX'

THEY HAVE THE ABSOLUTE ABILITY TO TOTALLY DESTROY YOUR CREDIT RATING, BY -200 POINTS, SHOULD YOU BE LATE OR MISS A PAYMENT!! BEWARE!!

3 years ago

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Reply from Fig Loans

Hi there, We're so sorry to hear your credit suffered as a result of this loan. If this is still an issue, please contact us at [email protected] so we can find a solution! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Ramon Solabi Houston, TX'

This is a very good company that gives you room for flexibility with your loan.

3 years ago

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Reply from Fig Loans

Hi Ramon, We're so happy you found our loan flexible! Thanks for the kind words. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

KingKP Houston, TX'

Easy processing, flexible payments, good customer service, and they really work with you! Don't go with any other loans. Z

3 years ago

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Reply from Fig Loans

Hi King, Thank you so much for your kind words! We really try to make this an easy loan that won't add to your stress, and we're so happy you had a good experience! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Syd Houston, TX'

The loans are easily obtained. Simple and direct application and process.

3 years ago

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Reply from Fig Loans

Hi Syd, Thanks so much for taking the time to share your feedback! We're happy you found our process straightforward and easy to navigate. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Sal Katy, TX'

Came through when nobody else did. My options were few but Fig Loans helped me out with catching up on my bills.

3 years ago

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Reply from Fig Loans

Hi Sal, We're so happy we were able to be there for you! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Mel Nunez Cypress, TX

Quick and easy application process. It has also increased my credit score.

3 years ago

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Reply from Fig Loans

Hi Mel, Thanks so much for your kind words! We're happy to hear about the credit boost. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star_border

Christopher L Smith Poteet, TX

Rated 4 for no particular reason ,very satisfied with the service provided, prompt response and service.

3 years ago

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Reply from Fig Loans

Hi Christopher, Thanks for explaining! We're glad to hear you were pleased regardless. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Awesome Missouri City, TX

No problems always there for the customer

3 years ago

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Reply from Fig Loans

Hi Awesome, Thank you so much for the kind words! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Ag Missouri City, TX

Kind of expensive. I might try to find another alternative.

3 years ago

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Reply from Fig Loans

Hi Ag, We're sorry to hear you found our product expensive! We strive to provide the best possible service at the best price, and are happy to talk through our pricing with you. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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T Bell Missouri City, TX

Ease of service and the value. Definitely a better option than payday loans and it enhances my credit profile.

3 years ago

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Reply from Fig Loans

Hi T, Thanks so much for your kind words! We're happy to hear you found our product to be easy to use and a good value. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Carmen Jones Austin, TX

Fig lians gave me a chance when others wouldn't

3 years ago

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Reply from Fig Loans

Hi Carmen, Thanks for taking the time to share your feedback. We're happy we were able to help! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Rashida Pflugerville, TX'

Easy repayment and flexibility of payment schedule

3 years ago

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Reply from Fig Loans

Hi Rashida, Thank you so much for your kind words! We're happy you found our product flexible and easy to use. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Melissa Midland, TX

They are for the community, not the company's pockets.

3 years ago

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Reply from Fig Loans

Hi Melissa, Thank you! We're so happy to hear you appreciate our community-minded mission. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star_border star_border star_border star_border

Louis Houston, TX'

Because they worked with me when I couldn't make my payment. I really like them

3 years ago

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Reply from Fig Loans

Hi Louis, Thanks for the kind words! Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Vickie Brinkley Fort Worth, TX

Very well customer service and support. Very satisfied all thecway. Definitively would recommend

3 years ago

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Reply from Fig Loans

Hi Vickie, Thanks so much for your kind words! We're so glad you were satisfied. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Queen Houston, TX'

Hassel free but interest rate higher than other similar loans

3 years ago

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Reply from Fig Loans

Hi Queen, We're happy to hear you found us hassle free! Although our APR may appear higher than some competitors, we're still one of the most affordable options around for people with bad to no credit because we never charge any late fees, late interest, bounce fees, or the like! Best, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Monique Ukado Houston, TX

Great service, and very flexible with payment due dates.

3 years ago

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Reply from Fig Loans

Hi Monique, Thank you so much for your thoughtful feedback. We're happy you found our flexibility useful. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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CJ Lufkin, TX

Very Big help in tough times! They are a good company, but hard to reach!

3 years ago

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Reply from Fig Loans

Hi CJ, Thanks for your kind words! We're working on being even more accessible :) Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

star star star star star

Ms Lewis Houston, TX

Easy and quick approval. Bank draft option.

3 years ago

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Reply from Fig Loans

Hi Ms Lewis, Thank you so much for sharing your feedback. We're happy that we were able to come through quickly and easily for you. Warmly, Fig Loans Customer Service

May. 4th, 2020

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Verified Customer

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Kenneth franklin Mesquite, TX

I had a loan with them and paid them off. Always keep communication just in case I needed extra time. Then once I paid off the loan I couldn't get another loan.

3 years ago

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Reply from Fig Loans

Hi Kenneth, We're so sorry to hear that we were unable to approve your repeat application. We hope that you have given us another chance since you wrote this review! Warmly, Fig Loans Customer Service

May. 4th, 2020

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