Name: LegalShield
Rating: 3.2

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jediel philip Nairobi, 30

Great services and good understanding of their clients.

2 years ago

Reply from LegalShield

Jediel, thank you for the five-star review. We are happy to hear our team is providing you with great service. When you need legal help, LegalShield is here. Thank you for being a valued member and for sharing your experience with us.

Oct. 30th, 2023

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yelena kiseleva

Worst customer service ever. They cancel your membership just like that for no reason. Their attorneys are not great, very unhelpful.

2 years ago

Reply from LegalShield

Yelena, we understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.

Aug. 10th, 2023

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studson501 Calgary, AB

Poor service Lost files missed deadlines missed timelines You manage them they do not manage you Busy work for money

2 years ago

Reply from LegalShield

Thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

May. 5th, 2023

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New Videos Miami, FL

Not happy with the service Every time I call to cancel they either hang up or transfer and when I finally fins someone to cancel I got charged again

3 years ago

Reply from LegalShield

Hello, we are sorry to hear that you are choosing to lose your affordable legal services. All cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. The cancelation process can take up to 15-60 days. If you have further questions or would like to speak to someone directly on this matter, please contact us at (844)-714-8494 between 7-7 CST Monday-Friday and a member of our team will be happy to assist you.

Mar. 3rd, 2022

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Jane youtuber St. Catharines, ON

The Legal Shield is very difficult to cancel. Even after the membership was cancelled, you still have to pay, no refund at all. Bad experience!

3 years ago

Reply from LegalShield

Jane, thank you for your feedback. We are sorry to hear that you are choosing to lose your affordable legal services. All cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. All cancelations are processed, and refunds are reviewed by management. This process can take up to 15-60 days. If you have further questions or would like to speak to someone directly on this matter, please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.

Mar. 7th, 2022

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Dave Haus Aurora, CO

Simply the best!

10 years ago

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Mike Charlotte, NC

Membership is inexpensive. The legal advise so far has been exceptional

10 years ago

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Aaron Martinez-Campos Denver, CO

Ive used them for business mostly and its been really helpful.

10 years ago

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Dave Haus Aurora, CO

Simply the very best!

10 years ago

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Eddie Bails Simpsonville, SC

I love Legal Shield. I have had and used the membership for 13 years and It has saved me thousands of dollars. I would never be without the membership. One particular time I was rushing my brother to the hospital because he couldn't breathe. He was having an allergic reaction. On the way I was pulled over. I convinced the officer to follow me to the emergency room and he still gave me a traffic ticket for 100mph in a 50. A Legal Shield attorney showed up and represented me and the case was dismissed, saving me $600 in fines, 11 points, a suspension and I could have faced 30 days in jail.

10 years ago

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Terrell Winn Bradenton, FL

You guys suck. You keep taking my money even though I have send countless email requesting to please discontinue my subscription.

10 years ago

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Laurie Farris Houston, TX

I think they have very poor service. They are hard to get in contact with and do not communicate with you.

2 years ago

Reply from LegalShield

Laurie, thank you for the feedback. We're disappointed that you feel our services did not meet your needs. We would like to provide you with some clarification and help you get the support you need. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.

Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

May. 10th, 2023

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Bridgette Mitchell Little Rock, AR

I was a member over 5years. Every situation I had LegalShield could never find an attorney. Worst money ever spent!

6 years ago

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Kristina Denver, CO

I had a very bad experince with LegalShield that cost me a lot of time and money at a crucial time in a case.

10 years ago

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GG Middlebury, CT

Horrible customer service, horrible website support service, horrible follow through.

2 years ago

Reply from LegalShield

Thank you for bringing your concern to our attention. That is not an experience we want our members to have, and we want to help get you the support you need. We appreciate you taking the time to share your experience, as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

Jun. 20th, 2023

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Lyna Penn Harrisburg, PA

They make it difficult to cancel. I've been trying to get rid of it for over a year.

3 years ago

Reply from LegalShield

Lyna, thank you for your feedback. We can help by providing you with the info you need and some clarification. We are sorry that you are choosing to lose your affordable legal services. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. This process can take up to 15-60 days. If you have further questions or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757, via our LegalShield mobile app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.

Nov. 21st, 2022

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Avril Stacy TX

The service is substandard and a waste of time and money.

2 years ago

Reply from LegalShield

Avril, thank you for the feedback. We're disappointed that you feel our services did not meet your needs. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

Aug. 28th, 2023

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Brandon Adams Las Vegas, NV

Horrible customer service and very bias attorneys.

6 years ago

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Greg Carson, CA

It is a pyramid scheme....

10 years ago