Name: LegalShield
Rating: 3.3

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R Shroff Staten Island, NY

Had it for three months, never used a service and sent me a letter stating I’m not eligible for a refund when it states on their WEBSITE: “You can cancel your membership at any time, for any reason. Once your membership is cancelled, we will refund any unused portion of your membership fee on a pro-rata basis.” Not to mention the customer service rep told me that I was eligible for one. She kept trying to get me to use a service, but continued to say no.

3 years ago

Reply from LegalShield

Thank you for taking the time to leave us your feedback. We hate to hear that you have yet to receive your refund. As a reminder, all cancellations must be provided in writing; this can be done by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. All cancelations are processed, and refunds are reviewed by management. This process can take up to 15-60 days. If you would like to speak to someone directly on this matter, please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday. You may ask to speak to a manager for further assistance.

Mar. 16th, 2022

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Tamaria Collier Anniston, AL

In April 2019 I retained Bob W to represent me, long story short, court was rescheduled for September 2019 because I wanted to have a trial and explain what REALLY happened during my traffic stop so the of court Bob W was a no-show but I spoke with him the morning of and he had the nerve to tell me he didn't have to be there and if I needed him, call! Mind you, I was suppose to be having a trial! I do not recommend wasting money on legal shield!

3 years ago

Reply from LegalShield

Tamaria, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.

Mar. 16th, 2022

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d baggerds Coquitlam, BC

I have been a long time client and very pleased with LS previous law firm ( Watson G) , however, they switched to another law firm in 2018(WWR), for past 3 years this new firm has proved that they are not capable of treating their clients in a professional way, their customer service does not exist, they are rude and mean, yelling at clients and supervisors are no better than the telephone receptionists. It is so sad that Legal Shield has chosen a horrible law firm to represent them.

3 years ago

Reply from LegalShield

Thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.

Mar. 16th, 2022

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RICHARD WATTS Sacramento, CA

THEY GAVE ME A ATTOR.IN LA.PARKER,S.IM THE FAMILY OF SIR J.W,THAT MADE THE MOTOR.IM HAVING TROUBLE WITH MY OWN INS.PROGRESSIVE,FULL TIME RV.TRUCK,AND RV.MY LIC.EXPIRED DURING THE LAPS OF IN.I HAVE NO HOME AND HAVE NO CLUE WHAT TO DO.500,000 IN INS.AND NOTHING.THANK YOU.R.D.W THE POWER THAT LITES THE WORLD.

3 years ago

Reply from LegalShield

Richard, thank you for your feedback. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.

Mar. 16th, 2022

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Carolyn W. Clark Mililani Town, HI

First I noticed all reviews with over 1 or 2 stars are 4-5 years old. All of the experience I've had with the Legal Shield provider in Hawaii have been totally useless. The lawyers are useless, rude or both, any attempted to hire the firm beyond initial contact have failed. I just talked with a women who could not get her dates straight _ i've been trying to talk to a lawyer for over 10 days and they keep saying I'll call back in 3 days and called me difficult. What a total waste. Save your money.

5 years ago

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Thomas Underwood Barberville, FL

I’ve been a member since 2002. Best value ever, I will never be without this membership! Great Law firms, and great customer service!!!

5 years ago

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Nic R Minneapolis, MN

This service is very affordable and easy to use. We updated our wills and were very happy with how quick and easy it was.

7 years ago

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Ellen Stewart Fort Lauderdale, FL

I would recommend legal shield to everyone I know. This service is worth having. I can't believe how helpful is has been and continue to be.

9 years ago

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Steve Warren, OH

My legalshield attorney saved me $3000 by winning my legal case. Only cost me $17 a month to have such great representation.

9 years ago

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Kiattisak Lohachareonvanich Fort Walton Beach, FL

LegalShield had save me thousands of dollars in the past 9 years. My family will never be without this great service. Thanks to LegalShield.

9 years ago

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Jennie Johnson Richmond, VA

Legal Advice and Identity Theft protection that is well worth the money. In fact, the charge is minimal for the service obtained. Try it! It works.

9 years ago

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DERWARD ROLLISON Colonial Heights, VA

Love the service user it many times, saves me at least 10,000.00 in fees over time. Nice to have someone watch your back, thanks again

9 years ago

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Celia rosemblit FL

I very disappointed with this Company .. I had a problem , try to contact then and wait more then one month for some people contact me .. I had a Court and not received any orientation to solve or help me with the problem .. my advice : THIS COMPANY NO RESPECT THE CLIENTS AND SELL PRODUCT DOESNT EXIST..I putted my money in trush😡😡

1 year ago

Reply from LegalShield

Celia, thank you for bringing this matter to our attention. We apologize that you were not able to utilize your LegalShield Membership Benefits. We would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.

Sep. 18th, 2023

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nyaya makwuhwa Calgary, AB

Bad service and the lawyer said would need to research something and would get back to in two days and he never did. Emailed him few time to no avail. This us very disappointing and unprofessional at the highest level. Please don’t waste your money signing up for this service.

1 year ago

Reply from LegalShield

Nyaya, we appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would like to investigate this matter further but would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly. We look forward to assisting you.

Jun. 26th, 2023

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Y C Wildomar, CA

My experience with LegalShield was disappointing. I needed legal advice from a state other than the one I resided in and this was difficult to get assistance with. Unfortunately, I found LegalShield and it's service providers to be unprofessional and unhelpful.

1 year ago

Reply from LegalShield

Thank you for the feedback. We're disappointed that you feel our services did not meet your needs. We would like to provide you with some clarification and help you get the support you need. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

Jun. 21st, 2023

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Sheila Morrison Edmonton, AB

Despite their claims, there are NO LegalShield firms or lawyers in Alberta. It took four months to talk to a lawyer in British Columbia and my request to have a simple change in my Will could not be accommodated. Waste of membership fees. Not recommended.

1 year ago

Reply from LegalShield

Sheila, Thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF , and a team member will reach out to you directly. We look forward to assisting you.

Apr. 17th, 2023

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Laurie Farris Corpus Christi, TX

It is a big hassle dealing with them. You have to go through an operator and they have to call you back. You never have access to call an attorney directly or email them. Also my attorney never even called me back. Not happy.

1 year ago

Reply from LegalShield

Laurie, thank you for bringing this to our attention. Our team would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more info. Please get in touch with our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a team member will be happy to assist you. Thank you.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

Feb. 14th, 2023

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Maria Ciciretto

I would not recommend them. They never advised I have to wait 3 months before they could take my case ???? That does not make sense. Why don't you charge $100 upfront instead of having me wait 3 months and then I presume they will waste another 3 months. Just ridiculous!!!! You get what you pay for guess and in this case it's nothing!!!

2 years ago

Reply from LegalShield

Maria, thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.

Sep. 13th, 2022

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Frustrated User Dallas, TX

Legal Shield put me in touch with an attorney firm that asked me to fill out a form with all of my information prior to a consultation. The firm then sent 100% of my personal information in an email, completely open and in clear text, as a summary. They have clearly not vetted their attorneys nor their processes.

2 years ago

Reply from LegalShield

Thank you for bringing your concerns to our attention. We appreciate you taking the time to share your experience with us. We would like to provide some clarification on our communication processes & privacy policy. At PPLSI, we hold ourselves and our extensive network of exclusive legal professionals across the U.S. and Canada to the highest standards. Our Provider Law Firms are required to meet strict legal requirements, as imposed by various government agencies and their state bars, and share information provided by members in ways only deemed appropriate. For further information, please view our full privacy policy at https://www.pplsi.com/privacy-policy/.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
If you have already filed a complaint, our Member Resolution Team is standing by and ready to help. Please contact them directly at (800)-506-4616 or via email at MemberResolution@legalshieldcorp.com between 8-5 CST Monday-Friday, and a team member would be happy to provide support. Thank you.

Jul. 14th, 2022

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Sherri Hock Phoenix, AZ

I would not recommend this company to Anyone. I was given the run around from the beginning and never received the consultation I was promised. Very rude, unprofessional, and lack of knowledge. The Law firm they sent me to was a complete nightmare.

2 years ago

Reply from LegalShield

Sherri, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support. We have confirmed that your membership cancelation has been processed as you requested and certainly hope to assist you in the future should you return as a member.

Jun. 6th, 2022

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Alfred Debono Whitby, ON

They do not return calls for weeks and when they return they say it is courtesy. That courtesy can be changed any time, depends on which lawyer you are dealing with. There is a reason why they are cheap..., probably because there is no service.

2 years ago

Reply from LegalShield

Alfred, thank you for making us aware of your experience. We apologize and would love to help you connect with your provider law firm and get you the support you need. To do so, we need a bit more info. Please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you for being a valued member.

May. 9th, 2022

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AdvocateAgainstAbusiveBusinesses Queen Creek, AZ

Irving they advertised is real, at least for me. I signed up for both and I’m being burned every month for both fees and not once has anyone ever gone over the details of any of the cases I need help with; divorce modification, business, and trust. I’m filing higher up than online agencies, this is a serious issue.

2 years ago

Reply from LegalShield

Thank you for bringing your concern to our attention. We would love to help you connect with your provider law firm and get you the support you need. To do so, we need a bit more info. Please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you for being a valued member.

Apr. 22nd, 2022

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jeanette lewis Belleville, IL

My husband had is identity stolen from a family member, that they bought a car under his name. All we want and need is the info where they got the vehicle and have it off his credit or do anything and they refuse to help us at all

2 years ago

Reply from LegalShield

Jeanette, thank you for your feedback. We're disappointed to hear that you feel our services did not meet your needs. We want every member to have a positive experience, even in those times when there may not be a legal solution available for the situation. Understanding the full benefits of your LegalShield Membership is important. For specific questions about your membership benefits, you can contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, or by email at memberservices@legalshieldcorp.com, and a team member would be happy to provide all those details for you.

Mar. 7th, 2022

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rebecca Bolds Rancho Cordova, CA

I don't know what's going on with this place but it's not good. The attorneys have taken their anger out on the clients. I have been told to shut up and hung up on. I been with them since the 90's and I never had the problems I have had recently.

2 years ago

Reply from LegalShield

Rebecca, thank you for bringing this to our attention. We apologize; that is never an experience we want our members to have. Our team would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more info. Please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. We hope you’ll give us another chance to show you the service we’re truly capable of providing. Thank you.

Mar. 15th, 2022

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Delbert May Phoenix, AZ

Customer Service is poor when attempting to get an account reinstated. They have a metrics on reinstating an account within 24 to 48 hours. It is now well past 72 hours in resolving this issue. At this point in time I give them 2 thumbs down and would suggest you seek guidance elsewhere for legal services.

3 years ago

Reply from LegalShield

Delbert, thank you for your feedback. We want to provide some clarification; our standard membership reinstatement process takes up to 48 hours. However, this process can be delayed for issues with the information provided on the membership applications, billing info, or independent associate info if the membership was sold through our Network Division. We have systems and resources in place for members to notify us if they have questions or are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.

Mar. 16th, 2022

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Gail Ramoska Toronto, ON

You get what you pay for! I have waited 2 days for these individuals to call me back. They state 24-48 hours to return a call and yet it's day three now and I have heard nothing from these people. Will call my family lawyer and get free advice.

3 years ago Edited March 17, 2022

Reply from LegalShield

Gail, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.

Mar. 16th, 2022

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Lou Tufillaro IV Raleigh, NC

This service was a waste of my time and money. The attorney they assigned to me did not make any attempt to contact me, and I had to chase him down for almost 2 months. When I did get through, I was told by his partner that he was too busy. Huge waste of time. I'm in a worse position now that I was before I put my trust in LegalShield.

4 years ago

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T.M. Cincinnati, OH

Follow through with what they claim. Saved me a boat load of money over legal concerns. I feel at peace.

8 years ago

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Shawn Johnson Naperville, IL

I have saved thousands of dollars and avoided a horrific identity theft situation! Thanks LegalShield!

9 years ago

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Herman Davis Beaumont, TX

Legal Shield the company is fine, but the business concept separates family. My family member spends too much time doing the business and less time with extended family. Worry less live more.

9 years ago

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Gene Portland, OR

Unbelievable company! Really has my back! Used them several times and saved a lot of money. Didn't get a bill!

9 years ago

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George Little Buena Park, CA

That's an opinion that's it's a pyramid scheme. No scheme at all. I have seen the $$ in Legal Shield.

9 years ago

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Elizabeth Rushing Chicago, IL

I have never met more attorneys in one place that are rude, don't listen to you, or do what they say they are going to do when they say they are going to do it. Waste of money!

2 years ago

Reply from LegalShield

Elizabeth, thank you for bringing your concern to our attention. We want the opportunity to review this matter & provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form: https://legalshield.typeform.com/to/pSnMnF & a member of our team will reach out to you directly. Thank you.

May. 31st, 2022

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larry A. Orlando, FL

Terrible customer service, horrible service and sub par attorneys who do nothing but refer you to a real lawyer where you have to pay full price regardless of their empty promises. AVOID AT ALL COSTS

3 years ago

Reply from LegalShield

Larry, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.

Mar. 16th, 2022

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Noras Toronto, ON

I closed my account more than two months ago and are still taking money. Please note, I did not benefit from them with anything during my subscription period .. The worst service ever

4 years ago

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Carlos Miami, FL

It is an unique service that everyone needs. Legal shield has saved me close to $10,000. Thank you Legalshield!

9 years ago

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Steve Kelley Barberton, OH

I love LegalShield they have save me a lot of money and given me a lot of advice.

9 years ago

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Debbie Longview, TX

I have had their service / protection since 1995 (20 years), and I would not be with out it!

9 years ago

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Sheri Wiggins Upper Marlboro, MD

Appreciate the knowledge and prompt responses from the Legalshield attorneys and customer service representatives.

3 years ago

Reply from LegalShield

Sheri, thank you for taking the time to share your experience with us! We are delighted to hear that you are finding value in your LegalShield Membership and that our team was able to provide you with the support you needed with your legal matter. Thank you for choosing LegalShield!

Mar. 10th, 2022

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Dr. Christel Bastida Houston, TX

Sign up if you want days of phone tag and then to be referred to lawyers in your area that you can pay out of pocket for.

9 months ago

Reply from LegalShield

Christel, thank you for bringing your concern to our attention. LegalShield is a pre-paid monthly subscription service that operates in a highly regulated industry, monitored by the FTC and is most certainly not a scam. We were able to locate your membership with the information that you provided. We have notified the appropriate department, and a member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

Feb. 1st, 2024

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Rishard Krehe Orlando, FL

Poor service, low grade attorneys that couldn’t make it in a court room, poor customer service and horrible supervisors. It’s a legal scam and a ripoff

3 years ago

Reply from LegalShield

Thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.

Mar. 16th, 2022

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Raven Brodsky New York, NY

They were only ever asked for help once in the years I paid for this service. It is just not needed often enough to matter for me.

3 years ago

Reply from LegalShield

Thank you for your feedback. We're disappointed to hear that you feel our services did not meet your needs. If you need legal help in the future, we hope you consider LegalShield.

Mar. 16th, 2022

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Jacobk Miami, FL

Didn't meet my expectations! Had to close the account and stop subscription. Basically it;s not what they claim

4 years ago

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Noras Ha Toronto, ON

Just thieves, I closed my account more than two months ago and are still taking money from me. Knowing I called them more than once I don't know why this theft

4 years ago

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Marc Constantino TX

Excellent service! Attorneys have been very knowledgeable and very fast to respond.

9 years ago

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Fred Bailey Lincoln, NE

I can call my attorney without having to check the balance in my bank account

9 years ago

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jediel philip Nairobi, 30

Great services and good understanding of their clients.

1 year ago

Reply from LegalShield

Jediel, thank you for the five-star review. We are happy to hear our team is providing you with great service. When you need legal help, LegalShield is here. Thank you for being a valued member and for sharing your experience with us.

Oct. 30th, 2023

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yelena kiseleva

Worst customer service ever. They cancel your membership just like that for no reason. Their attorneys are not great, very unhelpful.

1 year ago

Reply from LegalShield

Yelena, we understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.

Aug. 10th, 2023

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studson501 Calgary, AB

Poor service Lost files missed deadlines missed timelines You manage them they do not manage you Busy work for money

1 year ago

Reply from LegalShield

Thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.

May. 5th, 2023

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New Videos Miami, FL

Not happy with the service Every time I call to cancel they either hang up or transfer and when I finally fins someone to cancel I got charged again

2 years ago

Reply from LegalShield

Hello, we are sorry to hear that you are choosing to lose your affordable legal services. All cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. The cancelation process can take up to 15-60 days. If you have further questions or would like to speak to someone directly on this matter, please contact us at (844)-714-8494 between 7-7 CST Monday-Friday and a member of our team will be happy to assist you.

Mar. 3rd, 2022