LegalShield
3.6
6.1
Overall Score
see seekingaton NY
I had Legal Shield for years. The minute I need them. They started yelling at me and disrespecting me laughing at me. I ask for help and they refer you to the wrong Attorney.. they just referring you to the same law firm in different attorney just so they could charge. Do not use this service. This is a scam.!!
legal Aid and Legal project are free and more helpful
2 years ago
Reply from LegalShield
Thank you for bringing this matter to our attention. That is not an experience we want our members to have. We want to opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Jun. 26th, 2023
Veleda Cordes Minneapolis, MN
We got sued by a bad neighbor (trying to take our land through adverse possession) and because the neighbor hasn’t like us since before we had Legal Shield coverage and referenced that, Legal Shield declined coverage even though we took out extra trial insurance through them. Nothing legal had happened between us and this neighbor prior but Legal Shield back tracked and wouldn’t cover us. Total scam. Save your money, don’t waste it on them.
2 years ago
Reply from LegalShield
Veleda, Thank you for the feedback. We are disappointed to learn that you didn't find your membership benefits beneficial for your specific legal matters. We would like to provide you with some clarification and help you get the support you need. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
Understanding your membership benefits is important. While it can be frustrating, it is important to acknowledge that not every case has a positive outcome or legal solution. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Understanding your membership benefits is important. While it can be frustrating, it is important to acknowledge that not every case has a positive outcome or legal solution. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Jun. 6th, 2023
Mellissa Clark Palm Bay, FL
A great way to find legal help, but requires a monthly subscription. A very good resource to have but I don’t need legal assistance very often so the subscription was not worth it to me.
2 years ago
Reply from LegalShield
Melissa, thank you for the review. We appreciate your feedback. You are correct; instead of paying a lawyer's expensive hourly fees, you pay a small monthly fee and get access to experienced lawyers that can help you with your legal issue. With a tap on our LegalShield app, members can speak with a lawyer and receive advice and consultation on legal issues. We give members the help they need now and equip them to protect their future from whatever life throws their way. We hope you consider us again in the future for your legal needs.
May. 4th, 2023
Alex J Alexander Petersburg, VA
If I could give 0 stars I would. My last experience was terrible. I was bitten by bed bugs with medical documentation but the attorney would not help. Also a hotel sent a debit card replacement back and caused me serious problems, and lied about a policy to throw me out after they said they were an extended stay. The attorney would not even write a letter.
3 years ago
Reply from LegalShield
Alex, thank you for bringing this to our attention. Our team would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more info. Please get in touch with our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a team member will be happy to assist you. Thank you.
Dec. 28th, 2022
Olga Semenova Richmond, BC
I’ve proceeded with 2 cases and Legal Shield Canada gave the false information for both of them. If we would proceed with their advice we would definitely lost. After my own research we got the way to win both cases. Legal shield refused to take any responsibility and refused to refund money for bad service. They have been really good couple years ago however not any longer.
3 years ago
Reply from LegalShield
Olga, thank you for bringing this to our attention. Our team would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more info. Please get in touch with our Member Service Team; a team member will be happy to assist you.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Dec. 14th, 2022
Review Source
Gregory Williams Murfreesboro, TN
Legal shield is ALMOST impossible to cancel once you start it. You have to call them as step 1. Find out membership number Step 2, Send Email requesting a cancelation with the word CANCEL in memo is Step 3, step 4 is ensure your membership# is on it or they will start right back to billing your credit card. It should never be so difficult to stop someone from billing you for a service you no longer want.
Legal shields strategy is make it very difficult to Cancel.They have several hoops you have to jump through perfectly to cancel this.
It’s should be criminal
Stephanie Williams
3 years ago
Reply from LegalShield
Stephanie & Greg, thank you for your feedback. We can help by providing you with the info you need and some clarification. We are sorry that you are choosing to lose your affordable legal services. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. This process can take up to 15-60 days. If you have further questions or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757, via our LegalShield mobile app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
Nov. 4th, 2022
Spence
I would not recommend Legal Shield to anyone. I consulted them for a dispute I was having in California with my landlord. After joining, opening a new case and uploading documentation, I had brief telephone conversations with the assigned attorney, but after 2 months they made no progress in my dispute and ultimately closed my case and could not provide me with any lawyer referrals.
You are far better off getting legal advice from the court near you, or hiring an attorney directly.
3 years ago
Reply from LegalShield
Spence, thank you for bringing this matter to our attention. We are disappointed that your experience with your provider law firm would be anything less than exceptional. We would like the opportunity to research this further and help you get the support you need. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. Thank you.
Sep. 6th, 2022
Shane Wilson Hickory, NC
After having cancelled my membership I have been constantly bombarded with emails. I have previously requested them to stop and sent them a copy of the electronic harassment law for my state. STILL getting multiple emails daily. How ironic that a company that provides access to attorney’s can’t do simple things after being requested to stop with the harassing emails.
3 years ago
Reply from LegalShield
Shane, thank you for bringing this to our attention. We apologize for the inconvenience; we can help. In order to do so, please submit our Tech Support Form: https://legalshield.typeform.com/to/NrIR48 and a team member will contact you. Thank you.
Sep. 2nd, 2022
deonna gates Kansas City, MO
Most attorneys are not well versed in customer service, however the supervising attorney I spoke with was very short with me as if I did not deserve her time or energy, Ms. Lauren from the St. Louis, MO area. When confronted of her rude nature she was basically like bye and hung up. Please beware of LegalShield and their attorneys they will not come through when you need it the most or they’ll tell you what to say during court (which doesn’t work) or it’s a conflict of interest. Save your money!
3 years ago
Reply from LegalShield
Thank you for the feedback. That is never an experience that we want our members to have; we apologize. Our team would like the opportunity to research this matter further and provide you with the support that you need. To do so, we need a bit more info. Please contact our Member Service Team at (800)-654-7757 via chat online, or our LegalShield App between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. We hope you’ll give us another chance to show you the service we’re truly capable of providing.
Aug. 5th, 2022
Bryan Osuna Louisville, CO
Pretty much useless. The woman who called me for my consultation told me almost nothing of value and then tried to sell me services. She also wasn't very friendly. I tried using the services for a month and it provided no value. They also make cancelling a complete pain in a$$. I don't recommend LegalShield.
3 years ago
Reply from LegalShield
Bryan, thank you for the feedback. We're disappointed to hear that you feel our services did not meet your needs. Per our policy, cancellation requests must be provided in writing. We regret to hear about your cancellation, which we have confirmed has been processed as you requested and certainly hope to assist you in the future should you return as a member.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Jun. 6th, 2022
Luis Costa Newark, NJ
Wrote with a request for support.
I did ask for a return call 3x days after my initial request date .
The attorney called and said they'd need to refer me to another legalshield office since the matter I contacted them about related to a NY legal matter. My designated attorney firm is in NJ.
I understand this, but why can't they email? Instead they have clients wait days ?
It does not make any sense.
3 years ago
Reply from LegalShield
Luis, thank you for bringing this concern to our attention. We would like to provide some clarification and get you the support that you need. We understand that timing is important for legal matters; that is why we require our provider law firms to abide by our membership contract regulations regarding our referral system. This ensures that our members’ concerns are addressed within the expected time. When a referral is needed for a legal representation, we require the member’s Provider Law Firm to initiate that process on the member's behalf. Depending on the legal matter, the referral process typically takes 3-5 business days but can occasionally take longer than expected. We apologize if this information was not provided to help set the correct expectations. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
May. 23rd, 2022
Jenn lee Clovis, NM
Had a consultation with Dana P. She was very nice but definitely made legal shield sound better than it is. It’s a scam. She said the only time we’d have to retain a lawyer is if we go to court for custody of my son. I talked to one of the lawyers (or paralegal whatever they are) and the ONLY thing she could do was send a letter to my ex. They won’t even file ANYTHING helpful at all for you with the court system. You have to retain a lawyer (which is 2500- 5000 then hourly after that) just to file a paper for you. This is a complete SCAM. Get a local lawyer.
3 years ago
Reply from LegalShield
Jenn, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you for choosing LegalShield and being a valued member.
May. 2nd, 2022
MARK HALBURN Fort Mill, SC
LegalShield took several days to refer me to a lawyer that didn't return my calls. When I, finally, reached him, he refused my case because someone in his law firm had represented my ex-wife, This screening should have been done prior to the referral. Days later, a replacement refrral didn't happen. When I complained, a manager named Kim was obnoxious!!!! Because of their delays I will not see my son for Christmas! LegalShield's unethical misconduct is inexcusable!!!
4 years ago
Reply from LegalShield
Mark, thank you for your important feedback. We are sorry to hear that you feel our services didn't meet your needs. We want to provide some clarification. When a referral is needed for a legal representation, we require the member’s Provider Law Firm to initiate that process on the member's behalf. Depending on the legal matter at hand, the referral process typically takes 3-5 business days but can occasionally take longer than expected.
The legal system requires every law firm to perform a conflict check. Ethically a law firm cannot represent a client if they have previously represented the adverse party. Therefore, a referral is made. Due to privacy and confidentiality laws, we cannot screen for conflicts of interest prior to providing a referral. If a member feels that a proper referral was not received, our team is more than happy to provide another referral.
We understand that timing is important for legal matters; that is why we require our provider law firms to abide by our membership contract regulations regarding our referral system. This ensures that our members’ concerns are addressed within the expected time.
Understanding the full benefits of your LegalShield Membership is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
The legal system requires every law firm to perform a conflict check. Ethically a law firm cannot represent a client if they have previously represented the adverse party. Therefore, a referral is made. Due to privacy and confidentiality laws, we cannot screen for conflicts of interest prior to providing a referral. If a member feels that a proper referral was not received, our team is more than happy to provide another referral.
We understand that timing is important for legal matters; that is why we require our provider law firms to abide by our membership contract regulations regarding our referral system. This ensures that our members’ concerns are addressed within the expected time.
Understanding the full benefits of your LegalShield Membership is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Mar. 16th, 2022
R Shroff Staten Island, NY
Had it for three months, never used a service and sent me a letter stating I’m not eligible for a refund when it states on their WEBSITE: “You can cancel your membership at any time, for any reason. Once your membership is cancelled, we will refund any unused portion of your membership fee on a pro-rata basis.”
Not to mention the customer service rep told me that I was eligible for one. She kept trying to get me to use a service, but continued to say no.
4 years ago
Reply from LegalShield
Thank you for taking the time to leave us your feedback. We hate to hear that you have yet to receive your refund. As a reminder, all cancellations must be provided in writing; this can be done by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. All cancelations are processed, and refunds are reviewed by management. This process can take up to 15-60 days. If you would like to speak to someone directly on this matter, please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday. You may ask to speak to a manager for further assistance.
Mar. 16th, 2022
Tamaria Collier Anniston, AL
In April 2019 I retained Bob W to represent me, long story short, court was rescheduled for September 2019 because I wanted to have a trial and explain what REALLY happened during my traffic stop so the of court Bob W was a no-show but I spoke with him the morning of and he had the nerve to tell me he didn't have to be there and if I needed him, call! Mind you, I was suppose to be having a trial! I do not recommend wasting money on legal shield!
4 years ago
Reply from LegalShield
Tamaria, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Mar. 16th, 2022
d baggerds Coquitlam, BC
I have been a long time client and very pleased with LS previous law firm ( Watson G) , however, they switched to another law firm in 2018(WWR), for past 3 years this new firm has proved that they are not capable of treating their clients in a professional way, their customer service does not exist, they are rude and mean, yelling at clients and supervisors are no better than the telephone receptionists. It is so sad that Legal Shield has chosen a horrible law firm to represent them.
4 years ago
Reply from LegalShield
Thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Mar. 16th, 2022
Review Source
RICHARD WATTS Sacramento, CA
THEY GAVE ME A ATTOR.IN LA.PARKER,S.IM THE FAMILY OF SIR J.W,THAT MADE THE MOTOR.IM HAVING TROUBLE WITH MY OWN INS.PROGRESSIVE,FULL TIME RV.TRUCK,AND RV.MY LIC.EXPIRED DURING THE LAPS OF IN.I HAVE NO HOME AND HAVE NO CLUE WHAT TO DO.500,000 IN INS.AND NOTHING.THANK YOU.R.D.W THE POWER THAT LITES THE WORLD.
4 years ago
Reply from LegalShield
Richard, thank you for your feedback. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Mar. 16th, 2022
Carolyn W. Clark Mililani Town, HI
First I noticed all reviews with over 1 or 2 stars are 4-5 years old.
All of the experience I've had with the Legal Shield provider in Hawaii have been totally useless. The lawyers are useless, rude or both, any attempted to hire the firm beyond initial contact have failed.
I just talked with a women who could not get her dates straight _ i've been trying to talk to a lawyer for over 10 days and they keep saying I'll call back in 3 days and called me difficult. What a total waste. Save your money.
6 years ago
Thomas Underwood Barberville, FL
I’ve been a member since 2002. Best value ever, I will never be without this membership! Great Law firms, and great customer service!!!
6 years ago
Nic R Minneapolis, MN
This service is very affordable and easy to use. We updated our wills and were very happy with how quick and easy it was.
8 years ago
Ellen Stewart Fort Lauderdale, FL
I would recommend legal shield to everyone I know. This service is worth having. I can't believe how helpful is has been and continue to be.
10 years ago
Steve Warren, OH
My legalshield attorney saved me $3000 by winning my legal case. Only cost me $17 a month to have such great representation.
10 years ago
Kiattisak Lohachareonvanich Fort Walton Beach, FL
LegalShield had save me thousands of dollars in the past 9 years. My family will never be without this great service. Thanks to LegalShield.
10 years ago
Jennie Johnson Richmond, VA
Legal Advice and Identity Theft protection that is well worth the money. In fact, the charge is minimal for the service obtained. Try it! It works.
10 years ago
DERWARD ROLLISON Colonial Heights, VA
Love the service user it many times, saves me at least 10,000.00 in fees over time. Nice to have someone watch your back, thanks again
10 years ago
Yehowshua Turner
Legal Shield does not help with lawsuits against government entities, long story short that was brought to my attention after before starting a membership calling and asking if they provide private counsel for suites in the area of human rights law.
1 year ago
Reply from LegalShield
Yehowshua, thanks for the review. We appreciate your feedback. Most day-to-day legal issues are covered by the standard member benefits with no additional fees. If your legal issue is not a fully covered benefit, as a LegalShield Member, your Provider Law Firm will consult with you and provide any additional referral services necessary to assist you at 25% off the lawyer's standard hourly rate. If you have further questions or would like to speak to someone on this matter directly, our Member Service Team is ready to help. Please get in touch with them at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.
Jul. 18th, 2024
Celia rosemblit FL
I very disappointed with this Company .. I had a problem , try to contact then and wait more then one month for some people contact me .. I had a Court and not received any orientation to solve or help me with the problem .. my advice : THIS COMPANY NO RESPECT THE CLIENTS AND SELL PRODUCT DOESNT EXIST..I putted my money in trush😡😡
2 years ago
Reply from LegalShield
Celia, thank you for bringing this matter to our attention. We apologize that you were not able to utilize your LegalShield Membership Benefits. We would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Sep. 18th, 2023
nyaya makwuhwa Calgary, AB
Bad service and the lawyer said would need to research something and would get back to in two days and he never did. Emailed him few time to no avail. This us very disappointing and unprofessional at the highest level.
Please don’t waste your money signing up for this service.
2 years ago
Reply from LegalShield
Nyaya, we appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would like to investigate this matter further but would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly. We look forward to assisting you.
Jun. 26th, 2023
Y C Wildomar, CA
My experience with LegalShield was disappointing. I needed legal advice from a state other than the one I resided in and this was difficult to get assistance with. Unfortunately, I found LegalShield and it's service providers to be unprofessional and unhelpful.
2 years ago
Reply from LegalShield
Thank you for the feedback. We're disappointed that you feel our services did not meet your needs. We would like to provide you with some clarification and help you get the support you need. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Jun. 21st, 2023
Sheila Morrison Edmonton, AB
Despite their claims, there are NO LegalShield firms or lawyers in Alberta. It took four months to talk to a lawyer in British Columbia and my request to have a simple change in my Will could not be accommodated. Waste of membership fees. Not recommended.
2 years ago
Reply from LegalShield
Sheila, Thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF , and a team member will reach out to you directly. We look forward to assisting you.
Apr. 17th, 2023
Laurie Farris Corpus Christi, TX
It is a big hassle dealing with them. You have to go through an operator and they have to call you back. You never have access to call an attorney directly or email them. Also my attorney never even called me back. Not happy.
3 years ago
Reply from LegalShield
Laurie, thank you for bringing this to our attention. Our team would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more info. Please get in touch with our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a team member will be happy to assist you. Thank you.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Feb. 14th, 2023
Maria Ciciretto
I would not recommend them. They never advised I have to wait 3 months before they could take my case ???? That does not make sense. Why don't you charge $100 upfront instead of having me wait 3 months and then I presume they will waste another 3 months. Just ridiculous!!!! You get what you pay for guess and in this case it's nothing!!!
3 years ago
Reply from LegalShield
Maria, thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Sep. 13th, 2022
Frustrated User Dallas, TX
Legal Shield put me in touch with an attorney firm that asked me to fill out a form with all of my information prior to a consultation. The firm then sent 100% of my personal information in an email, completely open and in clear text, as a summary. They have clearly not vetted their attorneys nor their processes.
3 years ago
Reply from LegalShield
Thank you for bringing your concerns to our attention. We appreciate you taking the time to share your experience with us. We would like to provide some clarification on our communication processes & privacy policy. At PPLSI, we hold ourselves and our extensive network of exclusive legal professionals across the U.S. and Canada to the highest standards. Our Provider Law Firms are required to meet strict legal requirements, as imposed by various government agencies and their state bars, and share information provided by members in ways only deemed appropriate. For further information, please view our full privacy policy at https://www.pplsi.com/privacy-policy/.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
If you have already filed a complaint, our Member Resolution Team is standing by and ready to help. Please contact them directly at (800)-506-4616 or via email at MemberResolution@legalshieldcorp.com between 8-5 CST Monday-Friday, and a team member would be happy to provide support. Thank you.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
If you have already filed a complaint, our Member Resolution Team is standing by and ready to help. Please contact them directly at (800)-506-4616 or via email at MemberResolution@legalshieldcorp.com between 8-5 CST Monday-Friday, and a team member would be happy to provide support. Thank you.
Jul. 14th, 2022
Sherri Hock Phoenix, AZ
I would not recommend this company to Anyone. I was given the run around from the beginning and never received the consultation I was promised. Very rude, unprofessional, and lack of knowledge. The Law firm they sent me to was a complete nightmare.
3 years ago
Reply from LegalShield
Sherri, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support. We have confirmed that your membership cancelation has been processed as you requested and certainly hope to assist you in the future should you return as a member.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support. We have confirmed that your membership cancelation has been processed as you requested and certainly hope to assist you in the future should you return as a member.
Jun. 6th, 2022
Alfred Debono Whitby, ON
They do not return calls for weeks and when they return they say it is courtesy. That courtesy can be changed any time, depends on which lawyer you are dealing with. There is a reason why they are cheap..., probably because there is no service.
3 years ago
Reply from LegalShield
Alfred, thank you for making us aware of your experience. We apologize and would love to help you connect with your provider law firm and get you the support you need. To do so, we need a bit more info. Please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you for being a valued member.
May. 9th, 2022
AdvocateAgainstAbusiveBusinesses Queen Creek, AZ
Irving they advertised is real, at least for me. I signed up for both and I’m being burned every month for both fees and not once has anyone ever gone over the details of any of the cases I need help with; divorce modification, business, and trust. I’m filing higher up than online agencies, this is a serious issue.
3 years ago
Reply from LegalShield
Thank you for bringing your concern to our attention. We would love to help you connect with your provider law firm and get you the support you need. To do so, we need a bit more info. Please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you for being a valued member.
Apr. 22nd, 2022
jeanette lewis Belleville, IL
My husband had is identity stolen from a family member, that they bought a car under his name. All we want and need is the info where they got the vehicle and have it off his credit or do anything and they refuse to help us at all
3 years ago
Reply from LegalShield
Jeanette, thank you for your feedback. We're disappointed to hear that you feel our services did not meet your needs. We want every member to have a positive experience, even in those times when there may not be a legal solution available for the situation. Understanding the full benefits of your LegalShield Membership is important. For specific questions about your membership benefits, you can contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, or by email at memberservices@legalshieldcorp.com, and a team member would be happy to provide all those details for you.
Mar. 7th, 2022
rebecca Bolds Rancho Cordova, CA
I don't know what's going on with this place but it's not good. The attorneys have taken their anger out on the clients. I have been told to shut up and hung up on. I been with them since the 90's and I never had the problems I have had recently.
4 years ago
Reply from LegalShield
Rebecca, thank you for bringing this to our attention. We apologize; that is never an experience we want our members to have. Our team would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more info. Please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. We hope you’ll give us another chance to show you the service we’re truly capable of providing. Thank you.
Mar. 15th, 2022
Delbert May Phoenix, AZ
Customer Service is poor when attempting to get an account reinstated. They have a metrics on reinstating an account within 24 to 48 hours. It is now well past 72 hours in resolving this issue.
At this point in time I give them 2 thumbs down and would suggest you seek guidance elsewhere for legal services.
4 years ago
Reply from LegalShield
Delbert, thank you for your feedback. We want to provide some clarification; our standard membership reinstatement process takes up to 48 hours. However, this process can be delayed for issues with the information provided on the membership applications, billing info, or independent associate info if the membership was sold through our Network Division. We have systems and resources in place for members to notify us if they have questions or are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Mar. 16th, 2022
Gail Ramoska Toronto, ON
You get what you pay for! I have waited 2 days for these individuals to call me back. They state 24-48 hours to return a call and yet it's day three now and I have heard nothing from these people. Will call my family lawyer and get free advice.
4 years ago Edited March 17, 2022
Reply from LegalShield
Gail, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Mar. 16th, 2022
Lou Tufillaro IV Raleigh, NC
This service was a waste of my time and money. The attorney they assigned to me did not make any attempt to contact me, and I had to chase him down for almost 2 months. When I did get through, I was told by his partner that he was too busy. Huge waste of time. I'm in a worse position now that I was before I put my trust in LegalShield.
5 years ago
T.M. Cincinnati, OH
Follow through with what they claim. Saved me a boat load of money over legal concerns. I feel at peace.
9 years ago
Shawn Johnson Naperville, IL
I have saved thousands of dollars and avoided a horrific identity theft situation! Thanks LegalShield!
10 years ago
Herman Davis Beaumont, TX
Legal Shield the company is fine, but the business concept separates family. My family member spends too much time doing the business and less time with extended family. Worry less live more.
10 years ago
Gene Portland, OR
Unbelievable company! Really has my back! Used them several times and saved a lot of money. Didn't get a bill!
10 years ago
George Little Buena Park, CA
That's an opinion that's it's a pyramid scheme.
No scheme at all.
I have seen the $$ in Legal Shield.
10 years ago
Elizabeth Rushing Chicago, IL
I have never met more attorneys in one place that are rude, don't listen to you, or do what they say they are going to do when they say they are going to do it. Waste of money!
3 years ago
Reply from LegalShield
Elizabeth, thank you for bringing your concern to our attention. We want the opportunity to review this matter & provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form: https://legalshield.typeform.com/to/pSnMnF & a member of our team will reach out to you directly. Thank you.
May. 31st, 2022
Review Source
larry A. Orlando, FL
Terrible customer service, horrible service and sub par attorneys who do nothing but refer you to a real lawyer where you have to pay full price regardless of their empty promises.
AVOID AT ALL COSTS
4 years ago
Reply from LegalShield
Larry, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Mar. 16th, 2022
Noras Toronto, ON
I closed my account more than two months ago and are still taking money. Please note, I did not benefit from them with anything during my subscription period .. The worst service ever
5 years ago
Carlos Miami, FL
It is an unique service that everyone needs. Legal shield has saved me close to $10,000. Thank you Legalshield!
10 years ago
