LegalShield

I started the membership sine one year ago, and contacted the company 3 times. The first time, the lawyer called me back on time and answered my questions and emails me the forms I need, it was very good. The 2nd time, I asked them to sign a form for my identity, was told they could not provide in person service and I have to go other place...Today I booked a consultation for certain time, and got a confirming email saying the lawyer will call me at that time, but nobody called. When I called the customer service/admin line, was told No more time-chosen appointment, and some lawyer will call me back with 24-48 hours, which nobody told me, and I have been waiting for the call all the time....

I am a military veteran I have paid for Legal Shield membership for over 10 years, the one time that I needed my services for a tax suit the attorneys I was forced to use, R, B, and N in Kansas, refused to send my Missouri case to Dubail Judge in MO, where I used to reside which is where trial would also take place, not Kansas. As a veteran I also called in to have them work another case which was a veteran matter, and for a second time I was given the lowest rate lawyer service I could imagine. When the attorney called me on that matter he stated he couldn't even remember where he read part of the law he was quoting to me as legal advice. This was the managing partner of that firm. How can anyone expect the legal advice they get as sound advice when the attorney can't remember where he read something he's advising you on? Now further into my case, when I filed a complaint with legal shield corporate they sided with the law firm, further to that, when I stated if they would not review the actions they took not following Legal Shield Procedure for referral on out of state cases, I would get my money back that I payed in. I filed a my complaint because the advice that the Kansas Firm gave me, was incorrect and misleading, they wanted the case off their book to just get paid is how it seemed to me. Because I had to learn of the procedure form the opposing counsel and judge, not the attorneys who were supposed to be advising me. If they would have sent me to the lawyers I had requested and should have been sent to, the advice and counsel I would have received would have been better. But instead, Legal Shield Cancelled my membership stating "Company Decision", no one called me, emailed me, not to mention this was directly after the Lawyer Mike R, said he would call me back on Thursday with an update to the law he couldn't remember that he had just read, when in reality they worked with Legal Shield on Wednesday to cancel my membership. So I had 300 hours of trial defense, gone, no refund, I have two legal matters that I now have to hire other attorneys for all because I put my trust in Legal Shield to be there when I needed it. But when I threatened to use my membership which I was actively trying to save for issues like this, they cancel it because of what? Because I threatened to give you legal matters, especially a Veteran issue?! Yet cancel a member after over a decade of paying for your services and then be told, sucks to be YOU! That is my experience with Legal Shield and R, B, and N in Kansas, Legal Shield refuses to tell me the reason for cancellation, refuses to refund me, refuses to respond, and refuses to respond to the BBB. That is the company I paid money to for over a decade. I strongly urge anyone to consider any other service or firms before putting your faith in this company that they will be there when you need them.

I had been a legalshield member for 3 years when I attempted to use my membership to get legal support. I submitted the form to get support several times to include- 6/12/2021 7/19/2021 8/10/2021 Neither Legalshield nor my assigned provider ever contacted me. I finally attempted to get support for a different issue in March 2022. For the first time, a provider actually called me. I gave them my information and asked to escalate. Then they went silent again. On April 19th 2022, I received a survey from Legalshield, which I rated as very low. Their loss prevention people began calling me. I asked for another provider but they said they cannot do that. At this point, it was clear that Legalshield had no intent of ever providing me a service.

I needed some legal advice about a court case I was involved in but they just referred me to some attorney for a "discounted" cost to retain, but even so it was way too expensive so it did me no good. These people are just for very basic legal needs, wills, eviction notices, etc. Not for complicated litigation... Edit:In response to the reply from legal shield, the opposing party in my wage case (my employer) has an attorney on retainer that has always represented him so its highly unlikely that Legal Shield has previously represented my employer.

We have paid them $24.95 for 2 or 3 years, we needed them to fill the firms and tell us what to do about getting our license back and all she did was email me the form that I could have gotten off the site myself. I thought,. Well maybe it is just that attorney, so I kept paying, now I need them to go to civil court, which I am supposed to have 2 free hours and an hour for every year I have paid and then 25% off anything over that time. I received NOTHING but a referral to an outside attorney and it is gonna cost me $1500 for them to file a motion and go to court. What a scam, I feel like crying because it's a foreclosure and the attorney doesn't even know about 877gethope that work with and help pay attorney fees from the opposing attorney and past due HOA fees. So I have to do something myself that I don't know what the language even means and I feel like they have led us to believe what they offered was real, and it's not true at all. $24.95 x 30 months wasted. Around $750 already paid to them to refer me to an attorney I could have found myself for free. DONT WASTE YOUR MONEY, PUT IT IN A JAR AT HOME FOR EMERGENCY SITUATIONS.

On 09/23/2021 I hired legal for a small one time case. I made all necessary arrangements on the phone with their rep Cordero who was also was my single point of contact. He assured me this was a one time On 09/23/2021 I hired legal for a small one time case. I made all necessary arrangements on the phone with their rep Cordero who was also was my single point of contact. He assured me this was a one time payment.. On 07/04/2022 I discovered that Legal Shield had been taking $53.85 from my bank account unauthorized every month since 10/23/2021 thru 03/23/2022.. As soon as I realized what was going on I called Cordero to see what happened, he expressed that was not supposed to have happened and he would take of it by getting my money back into my bank account After Calling Cordero the second time he blocked my number, I called him from a different number and he picked right up, I asked him to please unblock my number, he told me NO and gave me his supervisor's number. I called his supervisor Mr. Barrington. Mr. Barrington expressed that he had spoken to Cordero on this matter and assured me he (Barrington) would take of it.. So far I have not been contacted and now Barrington will not will not answer my phone calls or respond to my text. I've hit a brick wall with this organization. They will not give me my money back they took unauthorized. Arthur Grayson

My experience with Legal shields has been unbearable and has costed me hundreds of dollars. They promise to respond to your cases within 24 hours and have a lawyer call you and assist you with your case also they say it's no hassle and very easy, however they are not honest about what they offer or what they promise. When you pay for a service like I did back in May I asked for help and they got out of assisting me and decided to write their own version of the truth. They did not assist me with my legal issues but still charged me 37.90 every single month and I also asked to cancel in writing which I have a copy of the letter and I let Ashley from Legal Shields know what was going on along with many other staff members and I asked if I could be refunded completely since I asked for it back in may. She stated she never received the letter and would not help me at all just accused me of being rude and never took responsibility for the fact that I have been paying for a service that I can not receive nor will they give me my money back for. They still would not cancel my services and deny that as well, I have asked for 4 legal issues or more to be resolved since I have been paying for services but they claim I did not ask even though I have a copy of my phone bill showing the numerous phone calls I have made to Legal shields which are way more than the 2 that they claim I made asking for assistance, they say somebody will call you back and months go by and nobody calls you back. I ask them today if they could please assist me with these legal issues and they refuse to assist me but they had no problem taking my money since May. Please be careful with signing up for this service, the people answering work from home and do not always relay the messages to the lawyers but they will continue charging you but not giving you services when you need them. Also if you do try to cancel they may say that they can't find the request, they have no records of your calls or your issues so basically you just lost hundreds of dollars and they will not assist you. Customers are not right and Legal shields is not 100 percent Satisfactory Guaranteed, I tried to tell Ashley that's what it says but apparently I don't pay enough to get that kind of Satisfactory. The fact is you should not collect money without giving your customers the services that they deserve and that they are paying for. Ashley stated that I was rude, I felt she was rude and I wanted to cancel but I was unable and forced to pay, if you don't want to give me services that is fine but please give me back my money. . For the record the only way I was able to get canceled was by telling my bank, they would not cancel me and they still took 37.90 from my account every single month for 12 months which is insane because I am out about 450.00 and never got one legal issue resolved. I could have used this money to pay a lawyer that would have assisted me and given me the service that I deserve. I will be emailing legal shields to show them a copy of my first request that I was accused by Ashley of not sending and a second email requesting that either my 450.00 gets returned or they actually give me the services that I asked for. They did not document my request but that does not mean I didn't request them, and they could give me a credit for services so that my money wasn't wasted but they refused to do that, I understand that COVID has caused a lot of problems but it is not right to charge me for a service that ASHLEY has refused to give me services or all of my money back for. It is not right for you to keep all of my money without giving me the serves for all the cases that I need help with now, I tried to get them to make it right but they refused so I have to do something and that is why I needed to post this Review and tell the real truth of what Legal Shields has done to me. I asked Ashley how to do a review and she would not help me and insisted that she was the manager, the boss and nobody else was going to help me. So the only thing I can do is post this and hope that this does not happen to any other person. Despite all of this they could have shown me compassion and tried to make it right but instead I am in the wrong and out money and that does not feel right, I am not perfect but I should get what I paid for and in this case I did not I pray that your experience is better than mine. Thank You

I belonged to Legal Shield for over 10 years. The help I got from them was less than I expected. One lawyer wanted.me to collect a number of documents for a worker's compensation case that would've been easier for him to do in the capacity of being my atty. There came a point in a different legal matter where I needed to speak with an attorney . I didn't have much time and made it plain that "time was of the essence ". I was assigned to 5 different attorneys, each dragging the time out to the limit, not responding to me in a timely manner. I complained to their customer service and was dropped as a client!!!

I have a membership with Legalshield and I am paying a fee every month, which gives me the right to call and ask them questions regarding any legal matter that I may have, and they must help me. I currently have a problem with my landlord who apparently has an account with LegalShield as well. Because of this, when I called LegalShield to ask them for assistance, I was told that they cannot help me because there is a conflict of interest. They referred me to 3 attorneys who did not help me at all. The last one told me that he's running a business, so he can't give me advice for free. In other words, LegalShield is charging me every month, but is not helping me. They're not even returning my calls. I hope I will find a way to sue them.

I thought that LegalShield would be able to offer me some advice on a court case I am involved in to recover unpaid wages from my further employer. I was wrong. They only referred me to another attorney for which I would have to pay a retainer. This is more for vet basic legal functions like creating a will or drafting an eviction letter-generic stuff. Also, when I cancelled my membership they still charged me for another month. The maximum page limit for documents they will review is 15 pages.

I have been with Legal Shield since 2006. Most of their attorneys are helpful and knowledgeable. There have been wrong quite a few times costing me hours of my time and had me file more than once incorrectly. Costing me hundreds in court cost and time. The document department need to be replaced/fired in my opinion as a paying member. Buyer beware is my opinion

Read the email thread below between myself and the leadership of LegalShield, it speaks for itself. My first Consultation with LegalShield was ‘accidentally’ screwed up by them; I had to complain after they wasted my time and energy and the Partner of the Illinois Law Firm eventually intervened but then would not provide the legal services requested and available under the benefits advertised by LegalShield. This email thread below was regarding my 2nd Consultation with LegalShield with their California Law Firm. Summary: Based on my experience with them, Legalshield is a scam and the leadership of the Company does not care about providing the services as they advertise to rope you in. They want people to pay the recurring fee and forget about it like some gym memberships out there and to not actually use the services of the membership. From: {My Name Redacted} Date: Sat, Oct 30, 2021 at 3:00 AM Subject: Message for {Attorney Name Redacted} ({Case Number Redacted}) To: {LawOfficeNameRedacted} *** Please forward to {Attorney Name Redacted} Hello {Attorney Name Redacted}: I hope you are well. Sorry I missed your call on 10/29, I am stuck working night float at the hospital through Monday (i.e. working 7pm to 7am and sleeping during the day). I think this is in regards to the LegalShield {Case Number Redacted}, correct? If so, do any of the dates/times listed at the bottom of this email work for you for the Consultation Call? Let me know so we can schedule a time. Thank you! Dates/Times in PST: November 2: anytime at/after 12pm November 3: anytime at or between 6-10am; anytime after 6pm November 4: anytime at or between 6-8am; anytime at or after 4pm November 5: anytime at/after 8am On Nov 1, 2021, at 4:31 PM, {Attorney Name Redacted} wrote: hi. Your schedule is as busy as mine. Thursday November 4, 2021 after 4 p.m. works or Friday after 2 works. Looking forward to hear from you. {Attorney Name Redacted} From: {My Name Redacted} Sent: Monday, November 1, 2021 5:28 PM To: {Attorney Name Redacted} Subject: Re: {Case Number Redacted} Haha, yeah just not enough time in the day! Can we schedule for 4:15p on Thursday Nov 4th? Wanna call my cell {phone number redacted} or if you give me a number I can call you. I can do a Zoom too if you are open to that :) Sent from my iPhone On Nov 1, 2021, at 5:39 PM, {Attorney Name Redacted} wrote: Hi. 4:15 on Thursday works. Talk to you then. From: {My Name Redacted} Date: Mon, Nov 1, 2021 at 5:39 PM Subject: Re: {Case Number Redacted} To: {Attorney Name Redacted} Sounds good Sent from my iPhone From: {My Name Redacted} Date: Thu, Nov 4, 2021 at 4:39 PM Subject: Re: LegalShield Second Consultation Screw Up -- 1st Correspondence To: {LegalShield Leaderships email addresses Redacted} Dear LegalShield Executive Team: I signed up for the LegalShield Membership last month and this is the 2nd consultation with LegalShield and it has been unprofessional just like the first Consultation started off, please advise. First one is described at the bottom of the email trail below: Never received the call from {Attorney Name Redacted} as scheduled 11/4/2021 at 4:15pm PST. I wasted another hour of my precious time due to LegalShield's Negligence. From: {My Name Redacted} Date: Sun, Nov 7, 2021 at 3:49 AM Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (2nd Correspondence) To: {LegalShield Leaderships email addresses Redacted} 2nd Correspondence, no response to date from Legalshield I received the call from {Attorney Name Redacted} over an hour later than scheduled today at 5:22pm PST. Just like at the beginning of the First Consultation, this Attorney also had no idea about the Case and clearly had not reviewed the email that I sent the Manager of the apartment complex nor the BBB complaint which I filed which explained the entire case. 1) Does LegalShield value me as a customer? 2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back. 3) What is LegalShield going to URGENTLY do about this Situation? From: Member Services Date: Sun, Nov 7, 2021 at 3:54 AM Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (2nd Correspondence) To: {My Name Redacted} LegalShield Dear {My Name Redacted}, Thank you for giving us the opportunity to look into this issue. We regret any inconvenience you may have experienced with your LegalShield membership {Redactetd}. We have filed an assistance request on your behalf. Our Quality Services Department will contact you to follow up. Sincerely, LegalShield Member Services XXX-XXX-XXXX Monday through Friday 7 AM to 7 PM CT From: {My Name Redacted} Date: Wed, Nov 10, 2021 at 12:57 PM Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (3rd Correspondence) To: {LegalShield Leaderships email addresses Redacted} 3rd Correspondence, no response to date from Legalshield See email trail below. 1) Does LegalShield value me as a customer? 2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back. 3) What is LegalShield going to URGENTLY do about this Situation? From: {My Name Redacted} Date: Sun, Nov 14, 2021 at 2:23 PM Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (4th Correspondence) To: {LegalShield Leaderships email addresses Redacted} 4th Correspondence, no response to date from Legalshield See email trail below. 1) Does LegalShield value me as a customer? 2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back. 3) What is LegalShield going to URGENTLY do about this Situation? From: {My Name Redacted} Date: Wed, Nov 17, 2021 at 9:35 PM Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (5th Correspondence) To: {LegalShield Leaderships email addresses Redacted} 5th Correspondence, no response to date from Legalshield See email trail below. 1) Does LegalShield value me as a customer? 2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back. 3) What is LegalShield going to URGENTLY do about this Situation? From: Member Services Date: Wed, Nov 17, 2021 at 9:38 PM Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (5th Correspondence) To: {My Name Redacted} LegalShield Dear {My Name Redacted}, Your membership {Redactetd}. has been canceled effective 11/09/2021. Sincerely, LegalShield Member Services

I have been a member of Legal Shield since 2005(over 15 years). I was an executive director for the company that used Parker S as their primary law firm. I ran one of 2 business briefings in all of San Diego promoting Legal Shield. I say all that to say I've been here longer than most of the attorneys on staff. I have had very good experiences with Parker S but as soon as Harland S passed away(2014) and Legal shield was sold(2018), the customer service has been absolutely horrible. It's not worth the money or the headache. I urge everyone to cancel their membership until Parker S is fired. I finally just canceled my membership. I have had issue after issue with Parker S. They are the most arrogant and uppity law firm I've ever dealt with. Absolute trash! I've had attorneys hang up on me. I've had to argue with emotional and irrational attorneys trying to give me their subjective opinion when what I was asking for is what the law actually says. I've had many lazy attorney I could tell were completely guessing. It goes on and on with how many bad experiences I've had with Parker S. This is the last law firm I'd trust with anything important. Their work ethic and integrity are questionable at best. They don't care about their clients and treat us like we are bothering them(as you can tell by many of the reviews they receive).

I'd give this service negative stars if I could. $40.00/month for legal services sounds great, right? Absolutely!... if it's true. I used this service for 12 months. The quality of work by the attornies was absolutely awful. Your membership is supposed to include one hour of research time on top of free consultations. It's supposed to also include the review of documents less than 15 pages for free. Here's what you actually get: 1) 90% of the consultation time is spent listening to a legal licensee constantly plug why you need an attorney and why you need to pay thousands of dollars for more "discounted services", which are not discounted at all compared with fair market value. 2) When you ask legal questions, you're constantly told that the questions are not specific enough and, therefore, will require an hourly rate for "researching". 3) The review service is terrible. A few chicken-scratch notes with absolutely no suggestions on how to better a contract. 4) This is my favorite, attornies will put nothing in writing without getting a fee of $150.00+. Therefore, everything is verbal. Do you do your business contracts verbally? How about sell your services and goods? Would it be cool with you if you bought $5,000.00 in furniture and the store didn't give you a receipt? If you needed to return said furniture for any reason without the receipt, do you think Joe salesperson would remember you? Refund? Offer an exchange? Don't attornies always hammer in "If it's not in writing blah blah blah." So why do you think they don't practice what they preach with a service like this? If you're looking for legal advice for your business, I recommend this. 1) Follow the 10 commandments and BE GOOD TO PEOPLE. This solves 99% of your potential legal issues. 2) Read the state and local laws governing your business. You can receive these from the agencies that governor your business. Google their number and call them. In my experience, attornies have been too lazy or, frankly, too dumb to give proper legal advice, which, then, boils down to them giving their own personal opinion. Would you pay yourself $300/hr+ to shoot from the hip with little to no motivation to do a good, ethical work? 3) Set up the business with asset protection. If you get into legal trouble with the business and cannot settle for a reasonable amount, bankrupt the business and start over. Keep in mind this fact, even a bad attorney charges an average of about $300.00 per hour. Small claims court caps are usually $10,000.00 or less. THAT CAP IS LESS THAN 40 BILLABLE HOURS, a mere one week of work.

I have had the absolute worst experiences with this company. They used to be decent about five years ago, and now are just a major waste of money and time. I attempted a referral for a family law attorney while dealing with a dangerous divorce case in a situation I was desperately trying to get out of. Parker Stanbury stated they couldn't take on the case bc of a conflict of interest because my ex previously had an account for a month several months ago. My ex's attorney has filed documentation that has held perjury and basically ruined my children and my lives, and he has even stated she is a major waste of money (she is likely in the same referral group). The attorney they referred me not only ended up being a headache I couldn't get off the case, I was better of representing myself and she wouldn't put the proof forward. Now I am in a situation where my ex is denying my children medical attention and that my youngest son even has asthma on public court documentation and my children's lives are at risk. Go through them if you want to waste your money, your time, and end up in a situation where you have to possibly spend your time suing in civil court due to damages.

I signed up for service and never heard from them. I called them once and they said "there's been a complication and we need more time to process your application". Then I still did not hear from them and called again and they said "your application was denied and unfortunately we will not be refunding your membership charge." I said "then why am I not getting service?" They said "That's company option". I said "Then why am I not getting refunded?" They said "Company option". I said "I don't understand, what does that even mean?" They just repeated, "Company option." It was very strange, and certainly not right. I had to call my bank to file a dispute and seek out other legal services. Don't waste your time or money on these scammers!

I had the service for an hour, realized it was useless and called immediately to cancel and request a refund. I was told to put it all in an e-mail which I did and that I'd certainly be refunded in up to 15 business days. After 15 business days I was told a refund was still under review. I asked to speak to a supervisor who told me that I would definitely get a refund but it could take up to 60 days!!! When I said I was told it would take "UP TO" 15 business days she said, "It usually does but it could take longer, up to 60, and I have no idea when it will be processed." This is disgusting!!! It took a second to take my money and I have to wait MONTHS for a refund for something I never used???

The service is a joke. They are more than happy to take your money every month but when it comes to servicing their customers they make it very clear to that they’ll do as little as possible and will charge more money. In fact the attorney was adamant about it so adamant about it he couldn’t be bothered with the details of my issue. I dealt with this absolute rude Attorney who kept interrupting while I was explaining the details of my issue and he had the tenacity to put me on speaker after I was forced to demand that he listen and stop interrupting while I was explaining the issue. He must’ve mentioned at least 3 times that additional charges may be down the road which I have other Attorneys for. He was pre-occupied with getting more before knowing the full details. This seems to be the MO with this scam company. Absolutely unprofessional horrible customer service. This was the 2nd time that I had spoken with this particular attorney and he did the exact same thing on the first call. This was a complete waste of time and money, money spent that I never received rendered services for. It wasn’t about my issue it was about UPSELL and getting more money. Legal upsell should be the name of this company not Shield.

Referred me to Dennis L, after referring me to an office out of jurisdiction for my case first. Worst attorney I have ever seen, honestly surprised he is still practicing. If Legal Shield did not send me or anyone to him, I guarantee he would not have any business. I did his entire job for him in our case, then he would never call back days, weeks, after he said he would everytime. He also said that he sent a letter to the people I was pursuing and he screwed me over completely and sent it to the wrong address! Not to mention 30 days after he said he originally would. Absolutely awful and should not even have his job, I don't even have a chance to reclaim my $3,500 someone practically stole from me because of "Attorney" Dennis L's blatant negligence. If you are referred to Dennis, simply don't waste your time. The last time said he would "Call me back" was about 60+ days. Honestly that makes me frustrated at LegalSheild as well for sending me to someone as awful as him... Months of him running me in circles, not doing his job, and ultimately losing my potential of receiving three times reimbursement for my 3500 loss.

My daughter contracted with Legal Shield. She requested their assistance to resolve a miscarriage of justice at an Equitable Distribution Hearing at the Circuit Court in Leesburg, Va. She was without a lawyer because the attorney representing her (Jennifer C of Whitbeck, Cisneros, McElroy quit less than two months before the hearing (after agreeing to the hearing). Legal Shield, for some unknown reason, referred the matter to a non-participating law firm (Offit|Kurman). The matter was urgent, but it took more than a week for the attorney(David S) to respond. My daughter refused to agree to a fraudulent settlement agreement at the hearing on 9/13/2018 and was not allowed to testify that her husband was lying along with a witness (his secretary). The judge(Stephen S) would not allow my daughter or her two adult children to testify, who were on the witness list. She signed an agreement with Offit|Kurman on September 27, 2018 and specifically requested Mr. Stone file motions to obtain spousal support, life insurance, medical insurance, pension(QDRO), payment of outstanding medical bills, debt relief and legal fees. My daughter as a homemaker had no income, while her husband was earning in excess of $157,000.00 a year. Mr. S, after more than 5 months, failed to file any motions and billed her almost $40,000.00 (with full knowledge of her circumstances). A hearing on March 18, 2019 was held where the judge (S) rejected Mr. S's brief and left my daughter penniless, on medicaid, food stamps, and facing bankruptcy. Her ex-husband fled the state of Virginia after the 9/13/2018 hearing and is a fugitive with an outstanding arrest warrant. Multiple letters and emails were addressed to Mr. Jeff B, CEO at Legal Shield. Mr. B has failed to respond regarding the matter.

EXCELLENT: Sales rep TERRIBLE: Literally everybody else in that company. I had an experience that is so ridiculously bad, that I wouldn't believe it from another person. So I decided to write a review that is as clear & succinct as possible. 1) Signing up. The onboarding email should arrive within 24 hours and has very specific steps. It's slower & more cumbersome than is normal for modern websites. I'll take partial ownership for just trying to dive in before getting the email. 2) First call with the lawyer. Nice, intelligent lady. I expressed an issue in which I had my own confusion. She took it upon herself to make assumptions within that confusion & gave me advice that didn't help. Within that advice (to go to the DMV), she assured me that I should call if I had any issues. 3) Attempt at a second call with same lawyer. The assistant tells me that the lawyer got my message & just needs to clock in for the day. She'll call back ASAP. 45 minutes after just waiting at the DMV, I just made the decision on my own. 4) Second actual call with lawyer. She calls back 8 hours later to tell me that she forgot to call back before. We recap & there was a little of the "you told me this, so I thought that" scenario. It would be a fair point if we were both equally lost & no one had the responsibility of collecting specific information to dispense relevant advice. Given that one of us did have that responsibility, equalizing our position was probably a bad move. The implication is that if I'm lost then it's reasonable for her to be lost too. She was pleasant and the conversation was pleasant too. It just wasn't helpful. She repeated exactly what I told her as the new advice. 5) Attempt at web portal access. I open the web portal & it closes immediately (within seconds) telling me that I took too long to type. 6) Email complaint to sales rep. She opens claims on my behalf without my consent and without explaining what it entailed or what would happen as a result. She later takes ownership for that mistake. 7) Call back from LegalShield where they just dive into a series of questions. When I explained that I didn't understand the purpose of the questions, and that it doesn't actually solve my problem, the rep became frustrated and insisted that she had to follow a process. It is a part of the complaint that I didn't know was filed. When I insisted that I didn't care about her process, she placed the onus on me to tell her who to direct the call to. This one was probably the coupe de grace. Not only could she not help me, but then she wanted to make it my responsibility to know who should handle a problem that she doesn't even want to understand. 8) Call back from another LegalShield rep. I pick up & they hang up. I call back immediately and the assistant tells me that they got the message & will call back ASAP. I think you can see where I'm going with this... There was no call. 9) Called sales rep again. She does the sales rep thing and shows empathy and concern while tactfully selling me on the idea that the company is great & that this is all just a fluke. She listens just long enough for me to vent an issue but interrupts before it becomes a tirade. This is very impressive. Against my better judgement, I decide to myself that if the caller from point #8 calls back, not ASAP but at least within 4 hours then I'll do exactly that. I'll forget & move on. 10) 6 hours later, near the end of the work day, I got a call back from the rep from point #8. Again, just as I pick up, they hang up. At this point the whole experience is just unbelievable.

❗RED FLAG❗*DO NOT REGISTER 💲 LEGAL SCAMMERS* I was informed and promised by a "LEGAL SHIELD" representative, that the attorney assigned to represent my case of "Illegal Impoundment of Vehicle" is a legit action, for filing a law suit. I was guaranteed, without doubt; my vehicle would be released to me with "NO" attached fines or fees to be paid out of pocket. My vehicle was impounded last year August 21, 2018, to this day; September 1, 2019, "I DO NOT" have my vehicle in possesion. I shed tears everyday, my stress level has caused me severe depression, anxiety, with loads of fear unable to get out of bed, or leave my house. LEGAL SHIELD, continued to withdraw monies out of my bank account which, caused overdrafts fees in the amount of $264.00. My bank called me questioning me about this "FLAG ALERT" mass overdrawn fees and withdraws to the same vender. I immediately informed my bank, of a prior "HOLD" I placed against my account with "LEGAL SHIELD" . Their accounting department was advised to no longer withdraw monies from my bank account, for the stress of on going run arounds, their failed accomplishments in releasing my vehicle. It was a nightmare to speak with my attorney, I'd make many calls leaving several messages on her cell; of " NO" returned calls; 4 weeks in finally, I would receive a call. Of the same call I would place a call to her assistant leave a message again, "NO" returned calls until weeks later. Unforgiven, approximately (9) months later I received a call from my attorney informing me, she was difficulties motioning the courts so, she decided to pay the fine herself; which (by the way) I had already "Paid" in '2002. I submitted many and provided "ALL" documents, receipts, and past letters to Judges proving ongoing harrassment by our courts system. Past documents of my late 20's verified all "Paid in full" - Zero monies owed. I submitted (48) each total pages 5 times of different dates, as they continued making excuses, we did not receive it! Pages were blurry! Pages were scrambled! Pages are confusing can you resubmit! I asked the attorney to "Motion" the 2nd court, jurisdiction law enforcement impounding of vehicle and the courts that have refused my past motion attempts maybe, possibly, I could show proof/illegal cause for impoundment which, she did not "DO", instead I received a letter in the mail that was typed July 24, 2019, to which I did not receive until August 15, 2019. Letter reads, in reference to your case pertaining to your vehicle "IS NOW CLOSED" if you are still having issues pertaing to this matter, you are on your own, "Good Luck" wish you the best, Thank you for seeking assistance with LEGAL SHIELD, in helping you with this matter. "HELPING ME" really! with what! I cry so much, and now throwing up as the towing company notified the attorney they are in the process of selling my vehicle, towing company giving false statments it is considered abandoned. This is not "Truth" I have made calls continuously, Vice Mayor's office has called, another attorney has called, Mayor's office has called to hold the vehicle, Board of Supervisor's also called and so has this attorney. Last year October 2018, 1 month after I opened my case, my son called LEGAL SHIELD completed a registration over the phone as he needed their help. He waited and waited for that call from an attorney, that call never came through. I called in and was notified that due to much backup it was going to take another few weeks, we waited! My son and I called in a few week later; we were "HIT" with a "WREAKING BALL"!!! My son and I were informed that he was not a registered client, if he needed their assistance he would have to become a registered CLIENT; I became agitated, I explained that my son was given his registration number and all the registered information given. The intake advocate became rude with me telling me either I have a problem or my son was calling another number. I again, gave her the correct registration ID#,her response was yes, that is one of our registration numbers but, he is not registered on our system, again LEGAL SHIELD withdrew $24.95, 2 times "double" out of my bank account. I have been crying so much because my son is. "NOW" incarcerated. I desperately need my vehicle, that was my only means of transportation. I beg God, crying to please set my son free after all, he is my only child - physicians diagnosed my son on November 2018 with a "Brain Aneurysm" Why? Is this LEGAL SHIELD such a scamming firm, robbing monies from myself whereas, I am unemployed laid up with back injuries, zero income and the only monies I had saved the've damaged with my bank account... I have nothing left, my vehicle is gone, my son is locked up, again, courts system errors, wrong profiling... This is all wrong not fair where is our justice, where is our rights!!! I am laid up with back injuries unable to work to earn an income 🚫DO NOT BECOME A CLIENT OF 💲 SCAMMERS

I was told by someone at my tax attorney’s office that LegalShield is like a concierge doctor - you pay a monthly fee ahead of time and when you need a lawyer for something that comes up they provide one. He must have been getting compensation for referrals, because their service is nothing like that. If you call, they want documentation about the issue emailed to their server in a complex process and in a week or so an associate of the law firm assigned to you by the app calls you and agrees to write a letter in response to whatever letter you got that need legal help with. That’s it. They will not do anything more. If you try to go beyond that first communication, they refer to to ANOTHER lawyer at a different firm for a supposed discount rate. It is clear they don’t even really read the material you sent to them. Their advice is always “pay the fine/bill/etc” or “you’ll never get that money back” and if you tell them again why you don’t think you should have to pay or why the money is owed you, they say “sorry, we’ve done your one letter already.” Their detailed contract review always consists of “yeah it seems pretty standard to me. Ok bye.” The advice you pay for is basically “do nothing” in every case, or else “here go pay another lawyer more money, we’re done with you.” They make it very hard to cancel the membership and autocharge your credit card. I had to change my credit card to a dummy card issued to me by my bank so they’d stop charging me even after I asked them to cancel my membership. I read that they are basically just a pyramid scheme. All the review websites that have glowing reviews are copies of each other, word for word.

I paid, not even sure how much, but the lawyer I talked to didn't know what she was talking about. Her advice was terrible. I had a call center try to steal my husband's pension, which is our joint acct. I do NOT need a POA & she said I did. She told me my husband doesn't care about me & to divorce him. It turns out this is a fraudulent call center & I do not need POA at all. I got a message from Legal Shield, part in English & part in Spanish. Then a Spanish site took over my computer, when I mention fraud. I figured it out myself & reported to call center to the Identity theft consumer's protection AT NO COST. First time, possible never again.

I had been a member of Pre-Paid Legal/LegalShield for about 11 years. The advice that they usually have to offer, well don't be too optimistic and expect to be disappointed. Almost every time I had called on an issue, they had responded along the lines with "I don't know what to tell you" or something else that adds with that type of logic. Sounds like they are acknowledging that they are unknowledgeable, inexperienced lawyers. I don't remember a time when their advice helped to get me out of a jam. I only stayed with them because I didn't know of any other Pre-Paid Legal plans but now I do and I'm hooked up with another plan. I hit the end of my rope in Oct 2018. I was calling about a specific legal matter. In the past, I spoke to the receptionist and got calls back from attorneys. At this point, Sept/Oct 2018 that started to change drastically. I called and spoke with the receptionist and I was told I would get a callback. Well, that never happened. Then I called back and got the same runaround. I was told the supervising attorney Anita was handling my matter and had to have one of the lawyers call me back and that wasn't happening. They put me in contact with Anita and I told her I was tired of the runaround. She gave me some lame story and said I was being rude and raising my voice. So would she if she was in my position. I explained my reasoning and she hung up on me. Really professional right? I called back the receptionist and I was getting really aggravated and telling them that I was paying for this service and to stop with the games. They said a lawyer would call back. Well, no callback. Then when I called, I kept getting transferred to someone's voicemail through the receptionist and I had called honestly about 15 times in about an hour trying to reach a human, not a voicemail. I finally called another number in billing and got a human. I told her the ongoing issues and I was trying to reach the attorney. She was nice and said she would have someone call me back and that did happen. I communicated with her and she got me in contact with the attorney that I needed to talk to so I could finish my business that I started with her. Days later I had noticed an unexplained refund on my bank account. I checked it out and yep you guessed it. LegalShield canceled my account. Without my consent or request. I called about it and they gave me some ** excuse and said they could not communicate with me. I'm not the one who fails to return phone calls. I should be saying that. They mailed me a letter about it. Then I got a phone call from them in which they wanted to be sure I knew of the canceled account. I guess they wanted to throw that in my face some more. I told the lady that I was going to make a negative review about this experience and she replied "Thank you". Like she didn't care since it was not going to impact her. Well, the fewer the clients with LegalShield, the less revenue is collected and they have to start laying people off. Why should she not be counted into it. I'm sure that the supervising attorney Anita was behind the canceled account. There are other Pre-Paid Legal plans. Save yourself the headache and aggravation. They screw up and cancel my account like I'm being punished for bad behavior. I'm set up elsewhere and this review will follow them. Now who's being punished. At least I'm honest.

Most 5 star reviews are probably members of the multi-level chain trying to scam you into buying this worthless service. You pay a monthly fee to get a false sense of security that you will be taken care of if you have a legal problem. Then if you do have a legal problem all they ever do it talk (and when they do talk, they are usually rude, treating you like you are poor and that they are an majestic rich attorney). They will talk to you, however, they will not represent you. They do tell you that they will represent you at a discounted rate. However, you have to use their crappy attorneys that are not even worth the discounted price. This is one of the best multi-level marketing scams, as most people don't realize they have a super worthless product until they have paid for it for several years. Conclusion: If you are good at scamming people out of their money for a worthless product: Join Legal Shield and get rich. If you are signing up for the product: You are throwing away your money.

The LegalShield law firm in Utah made an error which cost me time, money and likely my relationship with a sibling. When a significant error is made, most companies offer fair compensation for problems encountered with their products and services. In the case of LegalShield, when requesting fair compensation for the challenges they caused me, they offered to waive one month's worth of their fee, or $19.95. Given the nature of the error, this is completely unsatisfactory. Obviously, I am not impressed with how they handle customer service problems, particularly when the LegalShield firm made the mistake.

it's easy to use - convenient ring tag with basic information - always someone to answer questions or give counsel no matter how trivial. totally affordable.

Worth every penny!! This service has saved me over $4000 just by the attorney making a phone call for me. Seriously you can LIVE MORE AND WORRY LESS. :)

My family has used our LegalShield membership for many years from preparing our wills, reviewing documents to representing us with traffic related issues!

LegalShield does provide legal documents, free of charge to its members, along with a variety of other benefits and discounts on it's members only website.

I had a good Legal Shiled rep, Jim Lytton, but a very bad experience with Legal Shield here in the Denver, CO area. I requested the services of an attorney for an upcoming Court Date. Legal Shield assigned me an attorney who was not available the day of my Court date. He was well aware he wasn't available but still agreed to take my case. He was also unwilling to request an extension of the Court date on my behalf. This incompetence resulted in lost time for me during a critical time. I had to hire a local attorney and pay full price for her services. It turns out she was relatively new at this type of lawyering and she lost my case big-time. In addition, she offered no refund of any part of my retainer, after telling me in Court that day that I'd be receiving a partial refund. Had Legal Shield done their job right in the first place, I would have had a competent and affordable attorney to handle that case. Extremely disapponted in this outcome and also disappointed that no amends have been made to me.

They have been steeling money from me for over a year, they never send email receipts or payment confirmations & make it hard to cancel your membership.

They took $299.40 using my credit card two days in a row for a single annual subscription. I currently have the whole amount in dispute using my credit card company. The customer service is infurating. I can't speak to the competence of the legal help, but if the incompetence of membership is how they meet the customer ID recommend to go elsewhere. I had an employer plan more than 10 years ago and my application was blocked. Use the old account number. Issue a new one. I don't care. DONT TAKE DOUBLE.

I have tried 2x now to get help with a tenant landlord issue. The first attempt-I did not receive a call until 3 days after my request for a 4 hour response time. I never got a direct line to my attorney, rather go through their answering service that is no help at all. Finally I spoke with an attorney who recommended a demand letter to my landlord. Great. Then apparently, their system crashes…..14 days later I finally got ahold of the attorney and I inquired about the letter. I was told…it will hopefully go out soon. Horrible le customer service and response time. I DO NOT recommend.

Other law firms and attorneys I have consulted with responded very professional and most of the time would listen to my concern. Betty(B J) S with LegalShield, Riggs A, Neal O & Lewis, P.C., was very rude and when I defended myself, Betty S and LegalShield cancelled my membership and then gloated with an email “Perfect!” from the Shareholder, Betty S. They have gone downhill. Don’t Bother.

What a scam! The law firm I was assigned to refused to provide assistance for a topic clearly covered in the contract. Nor would the law firm give me a referral to another, stating "we could give you a referral but choose not to. The law firms have sole discretion to decide if they will accept a client's questions and simply have to say "it's a matter of ethics" to avoid helping a paying client. My supposed "advocate" at LegalShield did nothing to help me. A complete waste of my time and money.

I had Legal Shield for years. The minute I need them. They started yelling at me and disrespecting me laughing at me. I ask for help and they refer you to the wrong Attorney.. they just referring you to the same law firm in different attorney just so they could charge. Do not use this service. This is a scam.!! legal Aid and Legal project are free and more helpful

We got sued by a bad neighbor (trying to take our land through adverse possession) and because the neighbor hasn’t like us since before we had Legal Shield coverage and referenced that, Legal Shield declined coverage even though we took out extra trial insurance through them. Nothing legal had happened between us and this neighbor prior but Legal Shield back tracked and wouldn’t cover us. Total scam. Save your money, don’t waste it on them.

A great way to find legal help, but requires a monthly subscription. A very good resource to have but I don’t need legal assistance very often so the subscription was not worth it to me.

If I could give 0 stars I would. My last experience was terrible. I was bitten by bed bugs with medical documentation but the attorney would not help. Also a hotel sent a debit card replacement back and caused me serious problems, and lied about a policy to throw me out after they said they were an extended stay. The attorney would not even write a letter.

I’ve proceeded with 2 cases and Legal Shield Canada gave the false information for both of them. If we would proceed with their advice we would definitely lost. After my own research we got the way to win both cases. Legal shield refused to take any responsibility and refused to refund money for bad service. They have been really good couple years ago however not any longer.

I would not recommend Legal Shield to anyone. I consulted them for a dispute I was having in California with my landlord. After joining, opening a new case and uploading documentation, I had brief telephone conversations with the assigned attorney, but after 2 months they made no progress in my dispute and ultimately closed my case and could not provide me with any lawyer referrals. You are far better off getting legal advice from the court near you, or hiring an attorney directly.

After having cancelled my membership I have been constantly bombarded with emails. I have previously requested them to stop and sent them a copy of the electronic harassment law for my state. STILL getting multiple emails daily. How ironic that a company that provides access to attorney’s can’t do simple things after being requested to stop with the harassing emails.

Most attorneys are not well versed in customer service, however the supervising attorney I spoke with was very short with me as if I did not deserve her time or energy, Ms. Lauren from the St. Louis, MO area. When confronted of her rude nature she was basically like bye and hung up. Please beware of LegalShield and their attorneys they will not come through when you need it the most or they’ll tell you what to say during court (which doesn’t work) or it’s a conflict of interest. Save your money!

Pretty much useless. The woman who called me for my consultation told me almost nothing of value and then tried to sell me services. She also wasn't very friendly. I tried using the services for a month and it provided no value. They also make cancelling a complete pain in a$$. I don't recommend LegalShield.

Wrote with a request for support. I did ask for a return call 3x days after my initial request date . The attorney called and said they'd need to refer me to another legalshield office since the matter I contacted them about related to a NY legal matter. My designated attorney firm is in NJ. I understand this, but why can't they email? Instead they have clients wait days ? It does not make any sense.

Had a consultation with Dana P. She was very nice but definitely made legal shield sound better than it is. It’s a scam. She said the only time we’d have to retain a lawyer is if we go to court for custody of my son. I talked to one of the lawyers (or paralegal whatever they are) and the ONLY thing she could do was send a letter to my ex. They won’t even file ANYTHING helpful at all for you with the court system. You have to retain a lawyer (which is 2500- 5000 then hourly after that) just to file a paper for you. This is a complete SCAM. Get a local lawyer.

LegalShield took several days to refer me to a lawyer that didn't return my calls. When I, finally, reached him, he refused my case because someone in his law firm had represented my ex-wife, This screening should have been done prior to the referral. Days later, a replacement refrral didn't happen. When I complained, a manager named Kim was obnoxious!!!! Because of their delays I will not see my son for Christmas! LegalShield's unethical misconduct is inexcusable!!!