LegalShield
4.1
6.2
Overall Score
Paulette Parks Meeks FL
My Florida law firm was contacted about a property I own in Indiana. They hired a law firm in Indiana that wrote a letter on my behalf to the people in my house about the 3 years back taxes and insurance that was breached according to the contract. The letter stated for them to leave by May 1st and they left April 28th! Thank you Legal Shield!
11 years ago
Ron N Barb Freshour Salem, OR
As a member for over 12 years we will never be without the coverage offered. We have used the attorneys several times, not because we are bad, but because the need for legal advice happens throughout everyday life.The secure feeling of being protected against identity theft is well worth the monthly fee.
11 years ago
Shelli Glatt Peoria, AZ
My nephew has lived with me for more than 2 years now with no financial help from his parents. I used him as a dependent on my tax return and step-monster had a fit and told me I had no rights to do so! I called the law firm and the attorney was awesome.
11 years ago
Jacqueline Bourbonnais, IL
Whenever I call my provider law firm, I get a response the same day. Never do I have to wait 3 or 4 days to get a call back. LegalShield is a great service to have. My family has had the membership over 11 years.
The law firm has reviewed contracts and documents. I will never sign anything without my attorney reviewing it first.
11 years ago
DeWitt Brown Lancaster, PA
Been a member for more than 5 years. Received assistance with traffic violation, documents reviewed which saved me money, letters written to major companies with positive results, and even issues resolved for just being a card carrying member! will never be caught without the membership!
11 years ago
Karen S Snyder Raleigh, NC
The membership offers more than expected and what most families need. The 25% discount can be substantial if there is information or action required outside of the membership. Being covered nationwide for traffic violations and for emergency situations is comforting. The whole family is covered for one price and the price doesn't change because you use it.
11 years ago
Alai Carpenter Rancho Palos Verdes, CA
This company has saved me literally thousands of dollars - from helping me write up a contract to reviewing paperwork and sending letters. They have always been friendly, courteous and helpful. I feel great just knowing I can call on them when I need help or I'm being mistreated. Power to the people!
11 years ago
George Little Menifee, CA
My law firm wrote a letter in my behalf to a large car company's corporate office.
They acknowledged the problem and are open to further looking into the problem and resolve. Love the car but want them to resolve a problem that not my fault.
I would of never received the response without Legal Shield and the law firm that they employ.
11 years ago
Evangelist Sheila Horn Philadelphia, PA
I have been a member for 13 years and have used the service countless times. Most recently, I had an issue with a company that I was doing work for. I contacted my law firm and explained the issue. Based on the advice of the attorney I was able to negotiate a 20% increase in my fee + a on time bonus. Thanks LEGALSHIELD!
11 years ago
Jonathan Soto West Covina, CA
I have been a happy member since 2010. I have had help with various issues from a landlord issue, being overcharged from my cell phone provider, collections issue, and so much more. I high recommend it. Nothing better than being able to find out what your rights are if you ever feel like you are being taken advantage of.
11 years ago
Beje San Jose, CA
They answer questions you never would have paid an attorney to answer (much as you would liked to), but give you the legal answer at no extra cost. Your smartest friends can't give you all the answers, but with 26 areas of the law represented your answer will come from one who is in the know!!!
11 years ago
Sharon Chandler, AZ
The Legal Shield Attorney got back 1487.39 that I over payed to a company.I tried to get it on my own for a year. When I got the membership, my lawyer wrote one letter and in 11 days I had the check. Then, we got the wills done..That's about $ 3,000 total. I am so happy that I have access to my Legal Shield Attorneys, for under $ 20.00 a month.
11 years ago Edited September 14, 2021
Randy San Angelo, TX
I have had LegalShield for 7 years now and have to say that it has been the best experience for legal services that I have ever had. The product works just like they say it dose. It dose not always cover ever thing at no cost and for any one to think that it dose that person either heard what they wanted to or the person explaining the product did not explain it properly. As for me could not be more impressed with the service!
11 years ago
Lillie Arnold Austin, TX
I have had the membership for 11 years and I use it often because it helps with everyday life situations and gives me access to quality legal advice and numerous other services. All of my adult children and grandchildren and other relatives have the dual membership.
11 years ago
Dave Norby Waunakee, WI
I have used this service 16 times in the last four years. Nothing big, just service and information that is timely. Saved over $500 on getting a lease reviewed and changed. They got a vehicle citation dismissed for me last year and saved me $175! No additional fees.
I would "not leave home without it".
11 years ago
Phil Dambach Idaho Falls, ID
I used to be a member back when it was called Pre-Paid Legal, there was some serious medical issues that forced us to drop out and when things really got bad I forgot all about it and then I wished I still had back then, but I have it now and within a week they alerted me on a contract that I was going to sign for the refi on the house to the tune of 80K and I missed completely and the mortgage company fixed the problem right up. I am now an associate for Legal Shield, and plan to keep it for a long time.
11 years ago
Diana S Huntington Beach, CA
I had been trying to collect from a employer for almost a year. The attorneys sent out 2 letters. , and walked my through the legal process until I finally had the Sheriff put a lien on the bank account. Making my 2,500$ richer!
11 years ago
Ed Chicago, IL
Outstanding service. Very goods attorneys.Have had since 1999. Outstanding identity theft product. Have had will done, representation in traffic court, numerous questions answered, documents reviewed and corrected/explained. Have saved thousands of dollars
11 years ago
Mitch Mallett Bradenton, FL
I have been a member of LegalShield for about 15 years now. I give them a 10 Great help year after year. There are thousands of legal Docs that I can down load for free as a member. They are found behind the members only login! You should correct your review.
11 years ago Edited September 14, 2021
David Mobile, AL
My wife purchased a new oven. After waiting more than 3 weeks for the store to deliver it, we called our LegalShield law firm.
In less than 24 hours, we had a new oven delivered and installed, and it was a much more expensive oven than the one we paid for.
Our law firm also did a great job on our wills!
11 years ago
Lynn Dade City, FL
I absolutely LOVE having the ability to pick up the phone and get legal advice on and legal matter - no matter trivial it my be. As for the company being a pyramid... No, it's a legal services company that has a direct selling arm to it.
11 years ago
Rob Charlotte, NC
My wife and I have used our LegalShield membership over 43 times and have saved thousands of dollars in legal fees. For our low monthly fee we are basically retaining an entire law firm.
A great model and provides access to the legal system at an affordable rate.
11 years ago
Phil Dambach Idaho Falls, ID
Just reinstated my membership, wish I had never dropped it years ago. I'm glad that I did, refinanced our home and they found some errors in the paperwork that even the mortgage company couldn't answer. So the problem was fixed thanks to Legal Shield. Looking forward to staying on as a member with all the identity theft that is going around. Great company.
11 years ago
Victor Glover Benson, North Carolina
Good product. Helpful with not so complicated legal matters.
2 months ago
Reply from LegalShield
Victor, thanks for the review. We are happy to hear our team is providing you with excellent service. Thanks for choosing us.
Apr. 24th, 2026
Margaret Beus Richland, WA
We have been members of LegalShield for many years. We haven’t needed their services very often but when we have called with questions they have been very responsive and helpful. Once we needed help they couldn’t provide over the phone so they referred us to a local attorney who took care of our needs at a reduced rate. We will maintain our membership as insurance.
5 years ago
Reply from LegalShield
Margaret, thank you for taking the time to provide us with a five-star review! We are happy to hear that you are finding value in your membership benefits! With LegalShield, finding solutions to your legal issues doesn’t have to be stressful, complicated, or expensive. Thank you for being a valued member!
Mar. 10th, 2022
Nancy Purp
I had been a member for over15 yrs. I was on direct pay and had a Basic Family Membership. The membership started out about 19.99 then at some point increased to 24.99. I noticed my bank account was allowing LegalShield to with drawl 39.99 in July. I had to contact membership and they said they automatically upgraded my membership and that they sent me an email back in Jan.. I found a junk email "noreplypplsi" from back in Jan.. So they totally ripped me off from last Jan. They are not honest and other than a Will, haven't been any help with most questions I had over all those years. Now when I complained to them, their response was too bad so sad. We're taking your money and that's the end of the story. Needless to say, they are loosing my monthly membership which will cost them a lot more than if they would have provided respectful customer care to the loyal client I have been. I was also told they have the authority to increase prices when ever they choose. If you decide to join, don't direct pay because they will up charge you without getting your permission. I think they are criminal. Save your money and just pay for your will without joining this outfit.
10 months ago
Reply from LegalShield
Nancy, thank you for being a member with us for over 15 years. We are sorry that your experience did not meet your expectations. We understand your concerns about the membership changes and communication, and we apologize for any frustration this caused. LegalShield does notify members in advance of any adjustments, but we recognize how easy it is for important information to be missed.
We value the trust our members place in us and never want you to feel misled. We’d like the opportunity to review your situation in detail and see how we can make this right. Please reach out to our Customer Care Team at (800) 654-7757 from 7 a.m. to 7 p.m. M-F so we can assist you directly. Your feedback is important, and we will use it to improve how we communicate with and support our members.
We value the trust our members place in us and never want you to feel misled. We’d like the opportunity to review your situation in detail and see how we can make this right. Please reach out to our Customer Care Team at (800) 654-7757 from 7 a.m. to 7 p.m. M-F so we can assist you directly. Your feedback is important, and we will use it to improve how we communicate with and support our members.
Aug. 27th, 2025
Jefferson Vickers
I thought/hoped Legal Shield would be the answer I had been looking for. You send in your supporting documents a firm vets them and if they feel it needs attention they refer you to an attorney(s). What could be more simple? Unless every single lawyer is not taking new clients. I have an incident that has spun off in four directions. The vetting firm I sent all my supporting docs to was very nice and even acknowledged and said "You have been through it." (understatement) but everyone refered was too full to even do an intake and some call back. The root cause is just not a money making incident it is a career maker, and a morally in very bad faith as well. It's not complicated and I have documets with threats from government employees from his city email addresses. My witness to the issue is a Disability Coordinator & Deputy of Development for the city council (he forwarded me the internal discussions and his threat to back off) Seems pretty easy to generate interest but if no one is taking cases you can't even get in an explination of what was done and by whom. So it has been Legal shield is/has been very disappointing
1 year ago
Reply from LegalShield
Jefferson, Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Mar. 27th, 2025
Ivan Spence Colorado Springs, CO
First day. I was appreciative of the instant access to relevant documents. However, they should offer to sell them independently of the plan because they have zero customer service etiquette or organization. Calling several times to fix things like my access to the website being inaccessible to my account because it kept prompting me to sign up after the first day, and then finally getting access to my account after some time. When placing an order for consultation. The Attorney's literally don't show up to the call. Calling the attorney's they place blame on legalshield, and back and forth ensues. I call to request a refund for the lack of professionalism, and then they give me the run around. Cannot cancel unless I send an email, cannot confirm that I am entitled to my refund despite the brokenness of their service. Finally get a follow up call by a retention agent, and she has no knowledge of the phone calls after the last interactions with the law firm between myself and legalshield. Unaware that I had already begun the cancelation process she begins to argue with me trying to bully me into keeping the service. All I could retort with is "get a working CRM tool and track your customer engagement so that you can know why I am cancelling." I thought all calls were recorded for quality assurance, but allegedly they use a third party customer service system to facilitate their business. Terrible.
3 years ago
Reply from LegalShield
Ivan, thank you for the feedback. We appreciate you sharing your experience with us as it allows us to improve. Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. For further questions or to speak to our team, please call (844)-714-8494 between 7-7 CST Monday-Friday, and a member of our team would be happy to help.
Jul. 6th, 2023
Makeiba Lewis Charlotte, NC
I got LegalShield through my old employer. I had a little grace period after I changed employers to see if this was a service I wanted to continue. I had a matter that I needed legal advice. I set up my appointment for a Friday. I received an email on Thursday that someone tried to reach me. I knew I was going to be busy on Thursday which is why I didn't set it up on Thursday. I missed the call during the appointment time, but I called back when I could fully talk about the matter. After being on hold for a long time, I finally got to talk to an attorney. The one I talked to was so rude and short with me. That was my first and last time using LegalShield. I could see if I was being annoying. But, I didn't get to say much because I felt that what I had to say wasn't going to matter much anyway. I don't want to stick around to see if there are lawyers with manners. I'm glad my grace period is almost over.
3 years ago
Reply from LegalShield
Makeiba, thank you for bringing this to our attention. Our team would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more info. Please get in touch with our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a team member will be happy to assist you. Thank you.
Dec. 13th, 2022
Angie Cruz Vancouver, WA
Too expensive in my opinion for what you really get. I had this service for 2 years and paid $25 monthly and only used them about 4 times. When you call to use it, they give a time frame when someone will call you back, but they do not make appts. Very hard to connect to an attorney if you work full time, it's like waiting for Comcast or something "we will call you on such and such date between 8am and 12 pm" type of thing. Also the will that is supposedly free wasn't helpful and the attorney was very rude. Funny how they can sign you up right away and take your money, but what they don't tell you is that you have to submit in writing if you want to cancel, and they tell you you have to call to ensure they received the document, then when you ask if it's cancelled they say "it's in the cancelling process". Not helpful. Not worth it imho.
3 years ago
Reply from LegalShield
Angie, thanks for your feedback. We're disappointed that you feel our services did not meet your needs. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Dec. 1st, 2022
Brady Patterson London, ON
I used to love LegalShield and we've used it extensively in the past. This review will center on LegalShield and not the counsel they retained to deliver the service. I wish there was an easy way to separate the two of them because I have been happy with the advice in the past.
Right now, I'm quite upset as the level of service has dropped significantly.
The legal service when I actually receive help has always been amazing and I have no doubt that the lawyer who I finally speak to will deliver a great service while I have them on the line.
But you are going to spend hours on hold to do anything before you ever speak to that lawyer.
Last week on Thursday morning I submitted my request at 8:47am and got my email response that the lawyer would respond within 4 hours.
Roughly 6 hours later I called the help line to inquire as to the status of my request. After 1.5 hours on hold, I reached someone that tried to get the lawyer for me and was told they were unavailable and would call me back shortly.
Near the end of business day I called back and spent another 45 minutes on hold only to be disconnected.
Friday was a holiday and so they were understandably unavailable.
Monday morning I got my call and picked up the first ring to an empty line. I immediately called back and waited three hours this time before customer service could tell me I would receive a call at 5pm the following day.
The young man I spoke with said he put a not on my file to have the lawyer attempt to call me sooner if possible but that this is all he can do.
I've been a LegalShield user for many years and am shocked by the degraded service of the company.
The only thing that prevented me giving one star is that I have appreciated the service over the years.
3 years ago
Reply from LegalShield
Brandy, we appreciate you taking the time to make us aware of your experience. We appreciate your honesty and apologize for the negative experience. That is never an experience we want our valued members to have. Our dedicated Member Services team would like to investigate this matter further but would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly. Thank you again for informing us of your situation, which allows us to improve. We hope you give us a chance to provide you with the level of service we are capable of.
Nov. 15th, 2022
Tonya lofton Bolingbrook, IL
If you been paying fees monthly for 2-5 years and you finally need help that should be a big credit toward your bill. Because someone paying 2 months ago will get the same service. Does that sound fair. Update your program and give big credit to people that paid but never had a issue to leave. Wasted money could be savings for kids or life insurance policy that pays out at 18. Your old ways will cause you to lose clients you lost me. I saw this as a waste when we needed help when I paid but my circumstances included being off work and that adds up to zero. I am back at work because of my own understanding of law. But I looked at all the payments I made to LS. Was two months of rent I really needed at that time. Make it make common sense.
3 years ago
Reply from LegalShield
Tonya, thank you for your feedback. We're disappointed that you feel our services did not meet your needs. Our experienced network of provider lawyers are dedicated to assisting our members with their legal issues. They will work diligently to provide you with the appropriate legal advice and actionable steps to take while strictly adhering to our membership contract of benefits.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Sep. 21st, 2022
ML C-W Belleville, ON
I've used LegalShield for two cases in the last two years. It's a decent option for legal advice considering what you pay. It is frustrating when you need prompt legal advice as it can take three days for them to respond/review. I didn't like how my lawyers were not local to the city I had a case in, this would be ideal as each court house operates differently. I had one lawyer to start, another lawyer would step in, and then the original lawyer left my case with no goodbye.
3 years ago
Reply from LegalShield
Thank you for your feedback. We want to provide some clarification. The provider lawyers in our network are dedicated to assisting our members with their legal issues. They will work diligently to provide you with the appropriate legal advice and actionable steps to take while strictly adhering to our membership contract of benefits. We understand that timing is important for legal matters; that is why we require our provider law firms to abide by our membership contract regulations. This ensures that our members’ concerns are addressed within the expected time.
While we have one main provider for most states, your current provider firm will have more information for any needed referrals. You can reach out to your provider law firm directly with further questions.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 or via LegalShield App between 7-7 CST Monday-Friday, where a team member would be happy to provide support. Thank you.
While we have one main provider for most states, your current provider firm will have more information for any needed referrals. You can reach out to your provider law firm directly with further questions.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 or via LegalShield App between 7-7 CST Monday-Friday, where a team member would be happy to provide support. Thank you.
Aug. 23rd, 2022
Billy Eau Claire, WI
Needed to update my will and medical directives. Called the lawfirm and was told I'd get a reply within 8 bsns hours.
38 minutes later I was getting my questions answered and sent the forms to update.
Great response and the attorney cal.ed my fears.
4 years ago
Reply from LegalShield
Billy, thank you for your review. We are happy to hear that our team was able to provide you with the legal support you needed for this matter. With LegalShield, finding solutions to your legal issues doesn’t have to be stressful, complicated, or expensive. Thank you for being a valued member!
Mar. 3rd, 2022
Wyoming Guy Cheyenne, WY
I’ve been a member with Legalshield for at least eight years, and in that time I’ve had a few small issues consultation with my primary provider law firm was generally very good. Recently a referral for a family law matter shows me where the significant problem is. Legalshield will refer you to their provider for a discounted rate. Only their provider in my case the provider had been censored by the state bar five years previous and didn’t have a single review that was positive online. I requested a different provider and this was the only option for the entire state. Legalshield is careful not to promise in their member guidebook that they will give you a good lawyer just that they will give you one of their lawyers. It’s obvious to me that they don’t screen For quality referral providers like they would if it was their life on the line. I strongly and emphatically do not recommend Legalshield. They get you for the small things in your membership but you can do that much more effectively and reasonably through other providers and other offerings online.
Do yourself a favor and stay clear of Legalshield
4 years ago
Reply from LegalShield
Thank you for bringing this matter to our attention. We appreciate your feedback and would like to provide some clarification. The provider lawyers in our network are committed to assisting our members with their legal issues. They will work diligently to provide you with the appropriate legal advice and actionable steps to take while strictly adhering to our membership contract of benefits. If a referral is needed, if a member feels that a proper referral was not received, our team is more than happy to provide another referral. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Mar. 15th, 2022
Jeff Hampstead, NC
Simply the best, been a member since the 80's
saved thousands of dollars over the years!!!!!
Anyone with normal intelligence that sees this program and understands the benefits will be a member for life!
11 years ago
Melinda McKenna Austin, TX
So in love with Legal Shield. For expample I had a tax question and called on April 14th and within 30 minutes I had a tax attorney on the phone to answer my questions. Best service and for the price invaluable!
11 years ago
Guy Westbury, NY
I've had LegalShield for over 7 years now, and I can truly say this is a much needed service for me and my family. Because I'm a real estate investor, this service just makes sense. the provider law firm here in New York is really on point.
11 years ago
Diana Bascom
I needed legal advice when I was applying for guardianship of my disabled daughter. I called and had answers with three hours each time. I have peace of mind with legal shield.
11 years ago
Roland Schriever Ballwin, MO
This is the best $20 I spend a month. They have saved me thousands of dollars over the last couple of years. Never knew that having a lawyer to help me with all of my issues could feel so good.
11 years ago
Larry Bales Tucson, AZ
I think LegalShield is great! Both my Mother and I have used the services and have had exceptional results! I like LS well enough to be an agent ... I can't represent a company with which I do not have complete agreement!
11 years ago
Robin Summerville, SC
I have been a member for 17 years and I have found it to be an empowering experience. My Law firm has helped me with everything from a traffic ticket to fighting a big company to enforce my rights and winning!!!
11 years ago
PEDRO CORDOBA Lawndale, CA
THEY HAVE HELP MY WITH MY LEGAL ISUESS LIKE EVICTIONS, TICKES THEY HAVE A LOT OF LEGA FORMS. BUT WHAT I LIKE THE BEST IS HAVIN 24/7 ACCESS TO AN ATTORNEY IN CASE OF EMERGENCY THE BEST PLAN IN PLANET EARTH
11 years ago
Review Source
Maria Cristina Santos
Paralegals are very accomodating, and they always get the work done without any delays.
4 months ago
Reply from LegalShield
Maria, thanks for the kind words. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing us.
Feb. 16th, 2026
Review Source
Ana Jost
Thank you for helping me. I apricate all the good work that you have done on my behalf
5 months ago
Reply from LegalShield
Ana, thank you for your trust and kind words. Our team is here to provide the support you need, and we look forward to assisting you whenever legal questions arise. Thanks for being a valued member.
Jan. 20th, 2026
anonymous
I called legalshield on 02/20/2025, on or around 2:37 pm PST. I got to legalshield's Interactive Voice Response system ("IVR"). I pressed 0 and the IVR willfully and
deliberately disconnected the call on me. It said "Please call legalShield later, good bye." This is egregious. Under no circumstance should an IVR purposely disconnect the call on a customer. The IVR is by design and is inappropriate. I then called back and the IVR transferred me to the wrong department. I spoke to Oscar in sales. He said I needed to be transfered to the membership department so l can make a payment. I asked to be transferred to membership,
however, he refused. He said I have to give him my PlI and membership number in order to be transferred. I said no thank you, l'd rather authenticate in the membership department. Oscar again refused to transfer and disconnected the call on me. In addition, he interrupted me multiple times while I was speaking even when asked not to. I asked Oscar to get a supervisor and he said none were available. I was forced to call back a third time. I spoke to a female supervisor in the membership department by the name of Breanna in Oklahoma and complained about the IVR issue and Oscar disconnecting the call on me.
She showed no empathy or sympathy. I then asked her to remove my existing debit card on file and she refused. She said not until l add a new card on file. I provided my new debit card and she said legalshield doesn't accept prepaid cards (yet their business is called "prepaid legal services"). This is egregious and I'm shocked at legalshield's poor customer service.
This gives legalshield a bad look. Moreover, this is not a one-time isolated event, it is a pattern and practice. I have experienced poor customer service from legalshield in the past and filed a complaint with the BBB. Legalshield responded apologizing. Stay away from legalshield.
1 year ago
Reply from LegalShield
Thank you for bringing this matter to our attention. Your feedback is important, and we regret that your experience did not meet expectations. Please know that we are reviewing this matter and will use it as a teaching opportunity for our employees. Our goal is to ensure that all members feel heard, respected, and properly assisted when reaching out to us. Regarding your concern, our system does not allow the removal of a card on file without replacing it with a new payment method or updating it to banking/routing information. Additionally, we are unable to accept prepaid cards as a form of payment. We apologize for any frustration this may have caused. Providing quality service is our priority, and we appreciate the opportunity to review and improve our processes. Please send any additional concerns or feedback to our dedicated team at MemberServices@legalshield.com. Thank you.
Feb. 21st, 2025
CA
Please don't be misled by the five-star ratings—they must be written by paid shills. I am writing to express my deep dissatisfaction with the services provided by LegalShield Prepaid Legal Services. My experience with this company has been extremely frustrating and disappointing, to the point where I now question the legitimacy and professionalism of their services. There has to be a law against law firms committing fraud.
I signed up for LegalShield with the understanding that I would receive timely and reliable legal assistance. However, this has not been the case. After paying for their services, I was assured that an attorney would contact me within four business hours. It has now been over three days, and I have yet to have any conversation with an attorney.
On the first evening, I received a call from LegalShield at 9:00 PM, well after the four business hours turnaround, outside of normal business hours, and long after we had gone to bed, as we work early mornings. The next day, I reached out again and was told that I would receive a callback within four business hours. Instead of a call, I received a text message at 8:33 PM stating that an attempt had been made to contact me, but no one answered. This is simply untrue. I had my phone with me the entire day to ensure I would not miss any communication from LegalShield, yet no call was received.
This experience has led me to believe that LegalShield is not a reputable company or law firm. Their failure to provide the promised services, combined with the unprofessional handling of my case, suggests that this is a company more interested in taking customers’ money than in offering genuine legal assistance.
I am extremely disappointed and feel that I have been misled by this company. I am calling them tomorrow to cancel my membership and request a refund. I will also contact my credit card company to block any further charges, as I have read other reports of this company continuing to charge former customers long after they canceled their memberships.
1 year ago
Reply from LegalShield
Thank you for bringing your concern to our attention. We would love to help you connect with your Provider Law Firm and get you the support you need. To do so, we need a bit more of your info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. Thank you.
Aug. 9th, 2024
S. Bondoc
I would give negative stars if I could. I had a lease reviewed by legal shield. A “simple commercial lease” to ensure that our business was protected before signing. As a result of using LegalShield, our business was defrauded out of over a $120,000!!! If you do need legal assistance, they ALWAYS refer you to a low-level attorney that is rude, lacks professionalism and empathy. Then no matter what the issue is: civil, commercial, traffic, immigration, criminal, malpractice, injury…it doesn’t matter, they will refer you to the exact same attorney (not firm, same attorney) outside of the firm you are assigned to, every single time. If you have an emergency, they’re still going to take at least 24 hours to get back to you. Then if you utilize a service that is covered by your membership, like writing a demand letter or a formal, it takes them a month or more to handle your request. You’re better off putting your money in a savings account for a retainer every month, than to use this service. Spare yourself, it is a complete joke!
1 year ago
Reply from LegalShield
S. Bondoc, thank you for bringing your concerns to our attention. We aim to provide the best customer service possible, and for our lawyers to provide members with the most successful outcome for their legal matters while adhering to the benefits provided with the membership. We hope you’ll give us another chance to show you the service we’re truly capable of providing. We would like the opportunity to investigate this further to help bring a resolution. To do so, we need a bit more of your information. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. Thank you.
Jul. 19th, 2024
J. Johnson Havre de Grace, MD
The 24hr service was the worst. Someone that was a member was detained. Attorney Ms. Frida(name spelled wrong) for Maryland( I was told I couldn't get last names per rep) told me all what the HCSA was going to do and not provide the person that was detained no help or advice did not call HCSO or nothing. I asked what the point of the emergency hotline if they wasn't there to help. I said thank you and that was the end. I called back to see if I was able to get another attorney bc I felt that Ms Frida didn't have my best interest the call rep checked w/ Ms kim(supervisor) to see if I could she said no bc I already spoke to Ms Frida about the situation I said I don't think she has my best interest and I ask to speak to Ms Kim and I was told I couldn't. So I said well I will talk to Ms frida but she never answered the phone again.Hr later I called back it was a different call rep named Justin S he judged the situation by the notes saying I refuse the attorney all because I asked to speak to a I supervisor told him I never refused the attorney I a question that I forgot to ask and if I had to speak to her I will. He go on talking about it's nothing more he can do. I asked and felt so low to say sir did I do something wrong or did I say anything wrong he said no, I told him it doesn't feel like it bc I'm being treated and deny service and that this situation is an emergency and I'm getting the worst service he apologized and continue to judge off his notes. I asked him what was his name he said Justin S I said I thought yall couldn't give last names he proceeded to be sarcastic and said well I knew you was going to ask I said you're right because I'm making a complaint his whole tone got nice he tried to fix the situation and I told him it's no need to help now because y'all made me feel worse and I already was being denied the service and he was not helping I told him you're judging a situation off of notes and you're not a judge you come and judging me thinking that you know what's going on and you don't and I told him two times that I had a question that I needed answers to he then try to apologize again processor I'm still making a complaint have a good night and I hung up. I never felt this bad in a long time on top of a bad situation. Sad part I recommend this service to someone and I pray to get a better experience than I did because now I know how to trust the firm that handles MD case so I think I'm going to cancel my membership. Also doing a complaint on all four of the people I talk to today I did not get the first lady name I did not get the first call representative but far as Ms Kim, Ms Frida, Mr Justin S I will call the firm Monday morning to file a complaint I feel like the situation would been handle well if there was an attorney go guide, call help in any way. Thanks for nothing LegalShield for Maryland.
2 years ago
Reply from LegalShield
Thank you for bringing your concern to our attention. We would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Oct. 5th, 2023
Joel Horwich Charlotte, NC
I have rarely been satisfied with their partnered firm, Merritt Webb in North carolina. Although attorneys Clark and Powell have been excellent, I usually wind up receiving advice from less experienced lawyers there who will not research the question posed and who often times do not have any substantive response to the issue posed.
Further, they have referred me to one or two star Google rated attorneys and have been reluctant to reference others when I choose not to use that assistance.
Sorry, but I cannot recommend them.
2 years ago
Reply from LegalShield
Joel, thank you for bringing this matter to our attention. We would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Sep. 22nd, 2023
