LegalShield
3.3
4.1
Overall Score
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Mark Lampkin Vallejo, CA
The law firm has assisted me with a number of live events that I would not have resolved...due to to the cost of attorneys here in the Bay Area. Two instances are when a family law attorney helped me to get justice as a Father...and appropriate custody and visitation of my daughter. I also had them write a letter to a collection agency, who had been harassing me over an unfounded debt. The calls stopped after the letter written by the attorney. All of this for a small monthly fee. I will always have my LegalShield membership.
9 years ago
Roger J Orlando, FL
I have gotten my money's worth and more from my Legal Shield membership. Most recently I got a speeding ticket dismissed - no fines, no court costs, and most importantly, no points. The stop was legit, and I was fully expecting to at least have to pay court costs and a fine, but ... can you believe it!?!? ... nada, noting, ziltch. Before I had LS, I wouldn't even have known where to find that kind of firepower. This isn't the only time I've used my membership, so it's been worth every dime to me.
9 years ago
Aziz Soomro DE
In 1983 I found and built Aim Insurance of Texas in Houston Tx. In 2003, I was blessed with two memberships. Family and Business Legal Plan. When middle of 2003, my own Homeowners Insurance Company gave me hard time on my own Homeowner insurance claim for 3 months, i called legal Shield. They wrote a letter and within 10 days $17000 showed up.. Later that year when I and my Company was sued for $1.5 millions, legal Shield Attorney defended me successfully for SEVEN solid years, and my total cost was only $1000 because (as I understand now), every year defense hours increase to a total of 300 in year 5 onwards without raising premiums... Needless to say that "I am legal Shield for life". Anyone needs to see copies of those two documents can request via email. Aziz Soomro, LUITCF Houston Tx.
9 years ago
David D Keefer Girard, PA
My wife and I have had LegalShield(Pre-Paid Legal) for almost 20 years. For what we have paid into the plan, we have found to be worth every penny. The fact that I can call and ask questions alone would have cost me a fortune with 6 kids. Since our whole family had the benefit, I challenge anybody to use it for a year and just get a will and make a few calls. Now Chris and I market LegalShield and find the extra income a good supplement to Social Insecurity. Ready to get a membership? LegalShieldAssociate.com/DavidDKeefer I hope this "10" registers for AWSOME!
10 years ago
Ann Marie Smith Mccormick, SC
I've been a member since 2004, I had to force myself to pick up the phone and actually make the call the first few times. Now, I actually appreciate talking directly with an attorney. I've been represented in court--at no additional charge--on speeding tickets (no points yet). My sister's chapter 7 bankruptcy only took 3 months on her membership (25% discount). I've used the 25% discount a number of times. So far, for me, it's all been good.
10 years ago
Paul Dorado Elberta, UT
I purchased Legal Shield from a friend of mine, he knew i was constantly going to Court where I appeared Pro Se for some time. Am I glad I did, My Ex Wife no longer can wait for the last minute to do what has been Court Ordered. With the Help of Darren Watts, I was able to recover my attorneys fees for a frivolous motion she brought before Fourth District Court. I received the award on April 17th 2015. However because of My Ex Wifes procrastination in paying me the amount I was awarded and opted NOT to pay within the 30 days I had given her to pay me rather paid me roughly 4 months later. She now owes me 179.00 dollars, and I'm planning on Collecting every penny, nickel and dime. For this simple reason, I've had to come up with a means to pay My Attorney at a moments notice and so Should She. After all "What's Good for the Goose is, Good for the Gander."
10 years ago
Joann A Orlando, FL
My husband and I used the service to help with a property we were getting foreclosed on. We tried to give the property back to the bank as a deed in lieu, but the bank refused.
We ended up selling the property at a tax sale because the value was way below what we bought it for. The excess money went to the bank. The law firm worked with us to help eliminate the deficiency.
I love this company and would not be without it, we've been members since 2013.
10 years ago
Jim Annandale, MN
I have been using LegalShield for nearly seven years now. At first, I just figured that I'd get our wills and other paper work done up. My wife and I have used it for a variety of purposes that we never would have thought of when we subscribed from employment law questions, to tax questions, for protecting my identity as a result of personal information being compromised, for my wife's business a couple of times and to help when our teenage daughter was implicated in a traffic situation that we had proof that she had nothing to do with. It has saved us quite a bit of time, headache and money.
I have been very pleased with how the provider attorneys have been "Johnny on the spot" when we need them and customer service has always been helpful when we call them. Wish I could get this level of service every where else that I have to deal with.
10 years ago
Dominique
I have had LegalShield since 2004 and it has saved me over thousands of dollars with the contract and document review, legal consultation (which is better than the opinion of my friends or family members) and traffic court representation. Even the times I had to retain an attorney I received a 25% discount off my attorney...the attorney I used in one particular incident was a top-rated attorney I had use prior to owning a LegalShield membership and I paid FULL price. I am TOTALLY satisfied with LegalShield and will NEVER be without my membership!
10 years ago
Karen Zalewski Cheboygan, MI
My son ran into some major real estate problems when purchasing a home. He needed an attorney and to get get needed legal documents, that he found out were going to cost big $$$$$$ LS gave him the needed info for a documents web site that he could do himself and avoid expensive attorney fees etc. He was saved a lot of money, without an attorney or expensive documents. My daughter had trouble with a phone and the company she purchased it from.......They were not going to replace it until after she returned it and waited for them to receive it, etc. leaving her who knows how long without a phone. After LS intervened, she received a new phone by the end of the week...
10 years ago
Lisa Portsmouth, NH
They have bailed me out related to an unfair traffic ticket from a nasty cop. The attorney was dressed to the hilt and got me in in the morning without waiting and I GOT totally off.
They also got a down payment back for me on a HOUSE because I discovered the builder did not get city inspections on his work. Just knowing they have my back is great!
10 years ago
Fredericka Martin Redding, CA
We have a small business. We needed a contract reviewed that generally costs us between $500-$1500 in the past using a local attorney, depending on how complex the contract. The Legal Shield attorney looked over the contract and found quite a few sections that needed to be re-written to protect us...he saved us potentially thousands of dollars in losses and a lot of money on legal fees...We will be using Legal Shield regularly!
10 years ago
CA
Please don't be misled by the five-star ratings—they must be written by paid shills. I am writing to express my deep dissatisfaction with the services provided by LegalShield Prepaid Legal Services. My experience with this company has been extremely frustrating and disappointing, to the point where I now question the legitimacy and professionalism of their services. There has to be a law against law firms committing fraud.
I signed up for LegalShield with the understanding that I would receive timely and reliable legal assistance. However, this has not been the case. After paying for their services, I was assured that an attorney would contact me within four business hours. It has now been over three days, and I have yet to have any conversation with an attorney.
On the first evening, I received a call from LegalShield at 9:00 PM, well after the four business hours turnaround, outside of normal business hours, and long after we had gone to bed, as we work early mornings. The next day, I reached out again and was told that I would receive a callback within four business hours. Instead of a call, I received a text message at 8:33 PM stating that an attempt had been made to contact me, but no one answered. This is simply untrue. I had my phone with me the entire day to ensure I would not miss any communication from LegalShield, yet no call was received.
This experience has led me to believe that LegalShield is not a reputable company or law firm. Their failure to provide the promised services, combined with the unprofessional handling of my case, suggests that this is a company more interested in taking customers’ money than in offering genuine legal assistance.
I am extremely disappointed and feel that I have been misled by this company. I am calling them tomorrow to cancel my membership and request a refund. I will also contact my credit card company to block any further charges, as I have read other reports of this company continuing to charge former customers long after they canceled their memberships.
8 months ago
Reply from LegalShield
Thank you for bringing your concern to our attention. We would love to help you connect with your Provider Law Firm and get you the support you need. To do so, we need a bit more of your info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a member of our team will reach out to you directly. Thank you.
Aug. 9th, 2024
Alice Vierck Saint Charles, MO
Ability to get quick response from qualified attorney when I have a question. Got my will and POA done without additional cost. Wrote a letter to my home warranty company who was denying my claim and resolved the situation.
1 year ago
Reply from LegalShield
Alice, thank you for the five-star review. We are happy to hear our team is providing you with excellent service. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thank you for being a valued member and for sharing your experience with us.
Dec. 12th, 2023
Trish Welland, ON
I'm not sure how to feel about LegalShield because it turns out that the only real benefit to a person (rather than for a business owner) is that it's cheaper to purchase some forms than to obtain the same forms through other avenues.
I can see it being an immensely beneficial service for 'regulars' in trouble with the law (like for speeding and parking tickets) but otherwise, the rest of us can get the EXACT same service (pathway advice given by bonafide lawyers) for FREE.
So here's how I see it currently:
- Pay $29/month to have ACCESS TO ADVICE rarely sought. Add up the number of times that I'd NEED advice, within a 12 month timeframe, and I've spent $348.
or
- Phone the FREE service for advice and spend the money it costs ONLY for the forms I would require. So say that's 3-4 forms at 70-100 per (rough estimate). I'd be paying the same, less, or slightly more, than one full year of membership with THIS service.
WITH this service, I'd be paying the $348/year PLUS forms (if the forms themselves are not free through this service).
The lawyer I spoke with, himself, was very kind and thorough in his questions. I forget his name (I'm awful with names) but I would recommend him, certainly. So for him, I will give two stars.
One star is because I can see the benefit of the service.
Three stars and not Five because there is a free service elsewhere in Canada with lawyers who advise you on what avenues you can take to resolve whatever your issue is- which seems to be the same purpose as this service provides.
2 years ago
Reply from LegalShield
Trish, thank you for your feedback. We're disappointed that you feel our services did not meet your needs. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to provide you with the appropriate legal advice and actionable steps to take while strictly adhering to our membership contract of benefits.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
Oct. 12th, 2022
Chuck T Chicago, IL
I signed up when we were dabbling in rental properties. That didn't last too long, so Legalshield was only used for personal matters. Thankfully not a lot of those, but often I had a question on how something would affect my elderly parents, or something else I was associated with, but not a directly personal matter. They wouldn't answer those questions. Also, you can't 'easily' ask a general legal question. The phone screener requires a bunch of information about the person/company you are asking about - "general question" isn't allowed. They also require that you go through all your account and contact information with every new request. Doesn't matter that you just confirmed everything yesterday - have to do it all again if its a new request. A small thing I suppose, but an annoyance. In the end, I didn't get much value from it and cancelled.
3 years ago
Reply from LegalShield
Chuck, thank you for taking the time to share your experience with us. We appreciate your feedback. We're disappointed to hear that you feel our services did not meet your needs. Our providers are committed to assisting our members with their legal matters. They will work diligently to provide you with the appropriate legal advice and actionable steps to take while strictly adhering to our membership contract of benefits. Understanding the full benefits of your LegalShield Membership is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
We want to thank you for your additional feedback on our intake process. We ask members to verify the contact information for each particular consultation request due to a potential partner/spouse utilizing the other's account rather than signing into their own and situations where users may want to use a different contact method. However, we have noted your suggestion and will address it with the appropriate teams as we are always looking for ways to create a better member experience.
We want to thank you for your additional feedback on our intake process. We ask members to verify the contact information for each particular consultation request due to a potential partner/spouse utilizing the other's account rather than signing into their own and situations where users may want to use a different contact method. However, we have noted your suggestion and will address it with the appropriate teams as we are always looking for ways to create a better member experience.
Mar. 15th, 2022
Mary Pichette Surrey, BC
I had a bad experience with a lawyer. I called my field rep who walked me through the complaint process and I got to talk to a different lawyer. The first refused to even look at my contract, the second reviewed it and was very helpful in giving me some important information on what to watch for going forward. My field rep was a good listener and put no pressure on me to "stay" as a member. As a result of my second experience, I am glad to have this membership. I guess not all lawyers are suited for this empowering service. It is good to now I have back up!
5 years ago
Eddie Rios Ogden, UT
LegalShield offered me the best legal information while I was trying to assess a business opportunity. If it wasn't for LegalShield I would have been exposed to liability I could have avoided. They are seriously a great tool and asset with great resources, assistance, and forms. They are worth every penny.
5 years ago
Laurie Christiansen Sherwood Park, AB
An ongoing property issue I was having with my ex was solved within a 1/2 hour conversation with my Legal Shield attorney and a letter from him. It had been dragging on for years because I couldn't afford a lawyer. I'm SO happy.
5 years ago
JLE Durham, NC
I'm a longtime member of Legal Shield (over 10 years) but I am reluctant to recommend it because of my experiences. I am dissatisfied with their service of providing attoney advice as a monthly membership. The plan works by allowing you to call a phone number for a local provider firm and then speaking to an attorney by phone about your legal matter and having them perform legal services for you. Don't get me wrong, the plan is a good value for the money and you get a lot. However, it has serious limitations that you need to be aware of if you choose to get it. Here are some problems I have come across. First, you get too much bad legal advice. I had one case where I spoke to attorneys to file two cases against a landlord and a moving services company. Advice was adequate to cover the case filing but they neglected to warn me to file against all of the parties involved. The outcome was that I couldn't collect on the judgement because the moving company didn't have property in its name. Had I questioned the owner and learned of his banks and other business names I could have collected. Case fail. I had another time when a tenant in an apartment complex retaliated against me for complaining to the complex about her noisy children who were loitering in the street outside my apartment. The mother falsely claimed that I was stalking her and the complex decided to get rid of me by filing for eviction on the false claim that I was a stalker. All through that case I followed advice from the provider firm to the letter yet when I was sued and filed to use my legal defense hours benefit the firm rejected my case as unlikely to win. I appealed to the state attorney general for help and the company reversed policy. The supervising attorney was sent to help me and attended the eviction hearing however he seemed to not spend any time on the stalking charge. The mother lied on the stand and the attorney didn't question and discredit her. I lost the case and ended up appealing and settling however it damaged my credit because it showed that the apartment complex filed to evict me. My most recent case was a fraud case. Their service failed to help with this one also. I called several times on this one and did talk to one attorney who was helpful but at it developed their managing attorney almost wrecked it. First, he said that they couldn't review the case because there was a 10 page document review limit. Next they said that they didn't have any attorney specialists that handled this area of law. Third, a supervising attorney told me, without even reviewing the case documents, that the case had no merit. I was able to find attorney specialists on my own but I expected for Merrit Webb to be able to do this for me. I also had a disability insurance case where they referred me to a local attorney. However, this attorney didn't bother to read my doctor's notes and did't strengthen the case by asking me to do a pain and fatigue journal and to have friends and family write letters about how impaired I was because of the condition. The case dragged out four years with a positive conclusion but it was hampered by the lack of initiative of the Legal Shield referral attorney. I've spoken with Legal Shield's corporate office and they have no interest in correcting these problems. Their stance is use the service if you want and if you don't like it then quit.
5 years ago
Randy Bias Saint Georges, DE
I have the basic plan with identity theft, The basic plan is worth every penny I have used it a few times from getting my Clothes washer repaired in warranty, to asking legal advise, to getting a will written and revised after many years of having the service
5 years ago
Karen Williams
I have been a LegalShield member for 1 year now. So, far I have made calls about various situations that I had needed Legal advice on and I have been very pleased. This service has helped a lot people that I know, also.
I have peace of mind knowing I have this service.
6 years ago
Keverick Simmons Goldsboro, NC
I hhave been a LegalShield member for over a decade. I have used the services more than 10 times from child custody to disputes with car manufacturers. I am absolutely pleased with the results each time. I am a proud single parent of a young lady. LegalShield allowed me to bring my baby to a solid family life.
7 years ago
Patricia Douglas Wilson, NC
I look at this industry in the same aspect of insurance. Everything is not covered at 100% so I review my contract to see what is covered. If it falls outside to the scope of life events then I still save money because it falls into the discount off of what the attorney fee may normally be. So either way I Save! That's what it is about right?
7 years ago
Willie East Orange, NJ
LegalShield has been a tremendous blessing to our family with the 24/7 Emergency Services during a being stopped late at night while out of town. Also with preparing my wife and I WILLS and document reviews. The Provider Law Firms are very helpful. To know that we have access to an Attorney with the use of a Mobile App means a lot to our family.
7 years ago
santo messina Watertown, NY
I would be lost if it wasn't for leagel sheild they treat you good n they will take time to listen I have paid full price for a lawyer n its costly with leagel sheild their cheaper lawyer but real great ones I've turned to them several times on different stuff n they come true n keep your best
interest in mind wich is hard to find in a lawyer!!
8 years ago
Carol Kent Sacramento, CA
My family has had Legal Shield way back when it was first known as Pre-Paid Legal! We have used their services countless time and in all cases we have been more than satisfied with the results! Most recently I contacted an attorney about a contract my husband and I signed when we were both ill... I already knew the answer - but I needed confirmation. I didn't like the answer I got (I wasn't happy with it) but I knew that it was the correct answer. This organization has saved my family many times! I am very glad to have it.
9 years ago
Rita McClain Mount Holly, NC
I love Legal Shield and will ALWAYS have my legal services. The Lawyers are A-Rated and know their stuff. They have been there for us for everything from my husband's drivers license to a dispute with a retailer to our wills. We will NEVER let our services go!!
9 years ago
April Wright Aliso Viejo, CA
I have been a happy member for 6 months. I have found many situations regarding employment, taxes and HOA to name a few where having the ability to consult an attorney was extremely helpful. My father uses his small biz membership for his corporation and it has saved him thousands in attorney fees over the years. Everyone has trivial legal matters and questions come up all the time they just may not realize it because they don't think they can call an attorney. With LegalShield our family feels protected and at ease knowing we have a team of dedicated attorneys on our side.
9 years ago
Chris Maclean IL
have the service and has already paid for itself. I got my Last will and testament done free and have received a $50 check from someone telling me to "go ahead, call a lawyer it will cost you more than $50 to take me to court". one phone call to legal shield and 3 days later a check for $50! yeah i'm sold!
9 years ago
Cheryl Pimentel Las Vegas, NV
Legal Shield has always helped us with questions over the years and have been very helpful. This year we are using them in a court case and we are very pleased. We had accumulated hours to help pay lawyer fees and court costs. Great service. Thank you. I would recommend it to every one.
9 years ago
Ellen Stewart Fort Lauderdale, FL
I thank God for Legal Shield. They have helped me in many ways. I would have lost money on certain matters had it not been for legal shield. The law firm was always available to help with any issue I had. Their advice was always on point and their information helped with matters I was able to handle myself with their advice. Thanks
9 years ago
Glen A. Conroe, TX
LegalShield offers a truly remarkable service. My regret is I was not aware of this service years ago. Would of saved me thousands of dollars, hours of time, and needless aggravation. Simple choice - $250 hour (without) or $20 per month (with) for legal advice.
9 years ago
Joan Pipe Creek, TX
Spent 4 hours with the attorney on the phone reviewing two warranty contracts. Knowing the "got ya" clauses in the 10+ page documents made my decision an easy one. While I may not get the answer I want, I do know my rights and the laws concerning any issue with a simple phone call.
9 years ago
Kevin Stanley Newport News, VA
I've been a member since 2001 and I've been pretty satisfied with our services. Unlike your auto, health and life insurance you have issues that's just not covered but for the premium and have access to top rated law firms give us a peace of mind! Love it!
9 years ago
Lynn Zebulon, NC
I saved about $3,000 last year with a rental property. The advice gave me was priceless!
In fact, I meant to call them today about a question. It is so much better than getting family advice - and it is so affordable. Thank you LegalShield!
9 years ago
Alan Thompson
5 years over $60,000 saved and counting. i would pay this before buying food it is so helpful. 23+ speeding tickets dropped, helped with divorce, contract review, consultation, free will, child support/custody, business matters, patents, adoption, and more!
9 years ago
Janet Launza Mesquite, TX
I have had this membership for over 11 years and have used it over 20 times. The last time I used it was to have they attorney look over a contract. I'm glad I did, this saved me hundreds of dollars. I will never cancel this membership. It gives me peace of mind.
9 years ago
Mark Udy Alpine, UT
LegalShield has served me and my family well over the years getting questions answered, some just to know where I stand. we got our WILLs done both my wife, and alI this for less than 2 hours of advise. and that cover a whole years worth of service. With both legal and Identity theft protection/restoration
9 years ago
Allen D Manassas, VA
I have been a member for since Jan 2015 My Law firm has helped me with a traffic ticket to for my teen, did a contract review and created my Will, and handled a dispute with a contractor.
Worry less, live more!
Stay protected my Friends!
9 years ago
Dan Sowder Louisville, KY
Great Service, I have used them on several occasions. The level of service, affordability, all calls are returned promptly, etc. I would highly recommend them. Both the legal services protection plan and the Identity Theft Premium. Fantastic company.
9 years ago
Rio Hahn San Diego, CA
Legal Shield has saved me in excess of $70,000 in the last few years. I've used the service some 65 times and just in the last few months they got me back $1600 on an insurance policy that was mis-represented to me. Having access to my rights is empowering and knowing my identity will be restored for no extra cost is awesome.
9 years ago
Paulette Parks Meeks FL
My Florida law firm was contacted about a property I own in Indiana. They hired a law firm in Indiana that wrote a letter on my behalf to the people in my house about the 3 years back taxes and insurance that was breached according to the contract. The letter stated for them to leave by May 1st and they left April 28th! Thank you Legal Shield!
9 years ago
Ron N Barb Freshour Salem, OR
As a member for over 12 years we will never be without the coverage offered. We have used the attorneys several times, not because we are bad, but because the need for legal advice happens throughout everyday life.The secure feeling of being protected against identity theft is well worth the monthly fee.
9 years ago
Shelli Glatt Peoria, AZ
My nephew has lived with me for more than 2 years now with no financial help from his parents. I used him as a dependent on my tax return and step-monster had a fit and told me I had no rights to do so! I called the law firm and the attorney was awesome.
9 years ago
Jacqueline Bourbonnais, IL
Whenever I call my provider law firm, I get a response the same day. Never do I have to wait 3 or 4 days to get a call back. LegalShield is a great service to have. My family has had the membership over 11 years.
The law firm has reviewed contracts and documents. I will never sign anything without my attorney reviewing it first.
9 years ago
DeWitt Brown Lancaster, PA
Been a member for more than 5 years. Received assistance with traffic violation, documents reviewed which saved me money, letters written to major companies with positive results, and even issues resolved for just being a card carrying member! will never be caught without the membership!
9 years ago
Karen S Snyder Raleigh, NC
The membership offers more than expected and what most families need. The 25% discount can be substantial if there is information or action required outside of the membership. Being covered nationwide for traffic violations and for emergency situations is comforting. The whole family is covered for one price and the price doesn't change because you use it.
9 years ago
Alai Carpenter Rancho Palos Verdes, CA
This company has saved me literally thousands of dollars - from helping me write up a contract to reviewing paperwork and sending letters. They have always been friendly, courteous and helpful. I feel great just knowing I can call on them when I need help or I'm being mistreated. Power to the people!
9 years ago
George Little Menifee, CA
My law firm wrote a letter in my behalf to a large car company's corporate office.
They acknowledged the problem and are open to further looking into the problem and resolve. Love the car but want them to resolve a problem that not my fault.
I would of never received the response without Legal Shield and the law firm that they employ.
9 years ago
