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6.4

Overall Score

Author: Kaitlyn Short

LAST UPDATED: August 28th, 2023

In addition to traditional banking and loan services, Wells Fargo finances home buying and home building nationwide through its mortgage lending division.

Wells Fargo offers several financing options for home buyers as well as existing mortgage refinancing services and home equity financing for homeowners. When you apply for a mortgage loan you can track your application as well as current interest rates online as you wait for approval. Once you're approved, you can easily manage your account online upon setting up a Wells Fargo account.

Wells Fargo mortgage reviews give the company 3.5/5 star ratings for trust, customer service, and value.

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Customer Review: Brian Elligson from Winchester, Kentucky

"I've always had a good experience with Wells Fargo. They do the standard practice of buying and selling mortgages which can be a little confusing at times, but overall the process is user friendly. I've always had great chats with customer service and never found it difficult to get ahold of someone to talk to."

Continue reading for a full review of this mortgage company, as well as Wells Fargo mortgage reviews from real customers.

See how Wells Fargo compares to other mortgage companies:

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The Good

Several Loan Options

Wells Fargo offers a wide variety of loan options: 

  • Fixed Rate Mortgage Loan
  • Adjustable Rate Mortgage (ARM)
  • FHA Loan
  • VA Loan
  • Jumbo Loan (fixed and ARM)

In addition, the company offers refinancing and funding to pay for repairs and renovations. 

New Construction Loans

Wells Fargo provides financing for new home constructions, an option not offered by all lenders in the industry. When you finance your home building project through Wells Fargo, you work with a mortgage consultant and builder home financing team that specialize in new construction loans.

Additionally, the company's Builder Best Extended Rate Lock program locks down an interest rate range for up to 24 months on a number of loans, protecting you with a grace period during the construction process (for a fee) should rates suddenly increase.

Mortgage Refinancing

In addition to mortgage financing services, Wells Fargo provides mortgage refinancing and even offers a cash out refinance option. It is important to note that cash out refinancing may not be the best option for everyone, but it can open up funds for other purposes as the borrower gets a new mortgage with a higher loan amount, allowing them to access their home equity.

If you are interested in refinancing your mortgage, speak with a Wells Fargo consultant to see which options might be the best for you.

Home Equity Financing

Wells Fargo offers home equity loan financing, which can offer payment flexibility if paired with a fixed-rate or adjustable-rate mortgage. A home equity line of credit also has potential tax benefits: in some cases you can deduct the interest used to improve, buy, or build a home with home equity financing. 

Low Down Payment Requirement

Borrowers have low down payment options with Wells Fargo. You can get a conventional fixed-rate mortgage with a down payment as low as 3 percent, much lower than the standard 20 percent down payment that is common in the industry. Be aware that with a low down payment, you'll need to purchase mortgage insurance, which increases the loan cost and monthly payment. And, as always, eligibility is dependent upon loan amount, loan type, and property type. 

Federal Housing Administration (FHA) loans have low down payment options, too, with rates as low as 3.5 percent and you can often use a gift or grant for the down payment and closing costs. This, too, requires purchasing mortgage insurance. 

Department of Veterans Affairs (VA) loans offer low- and no-down payment options for eligible service members and veterans. And, unlike conventional and FHA loan low down payment requirements, you don't have to worry about mortgage insurance. 

Competitive Mortgage Rates

Mortgage rates are constantly fluctuating based on the condition of the housing market. Wells Fargo mortgage rates will ebb and flow with the market as well, but its rates are known to be competitively low. Those with a great credit score should be able to secure a low interest and APR rate for a conventional home loan at Wells Fargo.

Wells Fargo offers an online mortgage calculator which will be able to give you a first hand look of what your potential Wells Fargo mortgage rate would like if you decided to do business with them.

Online Convenience

While Wells Fargo has thousands of brick and mortar locations throughout the country, the home loan application can be completed in full online.

Wells Fargo makes it easy to apply for, access, and manage loan information and other account details from a computer, tablet, or smartphone with its online account system and mobile app. The mobile app is compatible with iOS and Android devices.

In addition, you can easily track your mortgage loan application online through yourLoanTracker℠. This tool isn't available to use with all loans.

Mortgage Tools and Calculators

To assist homebuyers in the mortgage process, particularly first-time homebuyers, Wells Fargo has various tools and resources available on its website, including helpful mortgage calculators.

Wells Fargo offers the following mortgage calculators:

  • Mortgage Calculator
  • Affordability Calculator

If you have specific questions or concerns you can contact a Wells Fargo representative or connect with a mortgage consultant in your area.

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The Bad

Limited Website

Wells Fargo's website can be difficult to navigate, and available mortgage information is limited. 

Unknown Fees

Wells Fargo has not disclosed origination fee or other cost information on its corporate website.

Closing costs with any mortgage will vary by loan amount, type, and location, but borrowers should check for and question fees that are not clearly explained by the lender. 

Similarly, interest rate and annual percentage rate (APR) will vary depending on the borrower's credit score, debt-to-income ratio, money set aside for a down payment, mortgage program chosen, and other individual financial factors. Make sure to discuss your loan options, including mortgage rates and all loan terms, in detail with your loan officer.

Recent Company Scandals

In recent years, Wells Fargo has been accused of opening fake deposit and credit accounts to meet excessive sales goals, in addition to wrongfully foreclosing on mortgage borrowers. In some cases, the company has been hit with large fines from federal and state government officials because of its harmful behaviors.

Wells Fargo has been putting all effort forth into recovering from these setbacks, but consumer trust has taken a hit.

Average Customer Reviews

Wells Fargo has average customer reviews, averaging around 3.5 stars for overall customer sentiment. This isn't necessarily bad, but it could indicate that the mortgage lending experience may not be consistent.

Positive reviews highlight: 

  • Value for your money
  • Quality of product or service
  • Customer service
  • Company trustworthiness

Negative reviews highlight:

  • A lack of flexibility when extenuating circumstances arise
  • Poor communication about their mortgage loan
  • Lack of transparency and confusing fees

However, Wells Fargo is a large mortgage lender with decades of experience which should give potential borrowers a feeling of security. 

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The Bottom Line

Wells Fargo is a competitive choice for your mortgage financing needs, especially if you are a home buyer looking for a construction loan, which has added perks through Wells Fargo's Builder Rate Lock program. The company funds all major loan types, refinancing, and home equity products and services.

If you're already a Wells Fargo customer via a savings account, checking account, or credit card, it makes sense to at least look into Wells Fargo's mortgage options to see what rates you qualify for, as you will be able to manage all your finances from one place through your Wells Fargo online account.

The company has experienced some negative press because of a fraud scandal and subsequent problems with the U.S. Federal Reserve in recent years. However, as questionable practices are being cleared up, the majority of Wells Fargo reviews from mortgage customers are positive.

Wells Fargo mortgage reviews are equally positive and negative. Positive reviews highlight affordable and flexible loan options, but negative reviews often mention poor company communication and lack of transparency about fees. While customer sentiment may be swayed by Wells Fargo's recent scandal setbacks, it is important to weigh both the pros and the cons of what past customers have said about their experiences with this mortgage lender.

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Star Rating

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3.9

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298 Reviews

Review Breakdown

5 grade

45%

4 grade

24%

3 grade

13%

2 grade

7%

1 grade

11%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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C. McDaniel Atlanta, GA

I had them for years u til they sold us to another company !! I didn't even know lenders did that and I felt very insulted by it ! We were never late on a payment in 20 years, so whatever reason, I did take it personally although been told not too ! Can't believe they're allowed to do this without even letting you know in advance, terrible business practice to me !

2 years ago

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KW Phoenix, AZ

Several years ago, we wanted to lower our mortgage payment. We contacted Wells Fargo and started the process. The person we were working with suggested consolidating our debt into our mortgage... including a 401k loan that I had with my employer. Even though I kept telling him I didn't want to do that, he kept pushing me to do so. He also talked us into taking on a mortgage with a super high interest rate - claiming that if we paid that mortgage payment for a year we would be in a much better financial position and could refinance again when the year was up. We didn't like the idea of a 10% interest rate on our mortgage, but we trusted him and did it. After struggling a year to make that payment, we looked into refinancing and were told we didn't qualify. We were screwed... BIG TIME! We nearly lost our home and our asses over that mortgage fiasco. Luckily... thankfully... we were able to sell our home for slightly more than we owed and got out from underneath the crushing debt.

2 years ago

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Stephen Thompson Palatine, IL

Have had a mortgage with Wells Fargo for approximately 4 years. Their website is very intuitive and easy to use, their statements are user friendly. I have no complaints with Wells Fargo except ONE. They approached me to possibly refinance about 2 years ago and I started the process with them. Their mortgage broker was customer-focused and helpful, BUT the paperwork processor was horrendous. As a backdrop our credit score is between 830-845 dependent upon which rating agency is quoted, we have never been late with any payments, etc. etc. Yet, the process was so unwieldy, I walked away and told them I would never ever start this process with them again. I provided all requested information within the first 7-10 days, yet the processor continued to follow up and ask for the same information several times. Then, she would say she sees where it was submitted, and then I would get another call requesting the same information a week later (from the same processor!). After supplying a couple fo years of my tax filings, then she figured out i was self-employed (which was in the initial paperwork) and requested an entirely new set of information. When that set of paperwork was requested for the second time after it had also been submitted, I asked to speak to her supervisor and told them "I'm done - I don't care how much $ I can save with a lower interest rate, I just lost 5 weeks of my life that I'll never get back!"

3 years ago

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Ben Tolsky Wilmette, IL

I didn’t get my mortgage through Wells Fargo, but they ultimately were the ones who purchased my mortgage from my broker. As far as servicing the mortgage goes they were fine. They offer automatic payments on the day of your choosing which is what I did. However, because I was enrolled in automatic payments, they did not provide me with any payment stubs going forward. Which I appreciate saving some trees, I ultimately wanted to make larger principal payments and then needed a payoff letter when I wanted to refinance. Both of these tasks proved rather difficult as I really had no idea how to contact them and what my account number was. For this reason I’ve knocked off 2 stars.

3 years ago

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Jim K

They are ok and I have no issues outside of the terrible fees. I do have issues with their advertising... sent me a pre-approved letter for an equity loan and actually applied to consolidate some debt. They declined my loan saying I was never really pre-approved. Now that all of the debt is paid, I am going to start shopping for a new bank.

7 years ago

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margaret dickens Albuquerque, NM

The interest rate was good and competitive. The home mortgage banker and the other employees at the bank had an air of arrogance. She didn't provide that warm and welcoming reception but rather an unblinking and hardnosed approach like a super jock. It didn't make us feel very comfortable. We ended up taking our business to Bank of Albuquerque for a home mortgage.

2 years ago

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Andrew Hyde ,

I have only used Wells Fargo for one mortgage. They were unwilling to help me in a desperate time when I was laid off. I attempted to restructure my loan to prevent getting behind on payment until I could find work again. They would not even consider helping me until I was at least 6 months behind on payments. Then, the only help they offered was bankruptcy or turning over my home, both of which would have damaged my credit for years.

4 years ago

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Jennifer Ogden, UT

I didn't really like the "Big Bank" feel with our mortgage through Wells Fargo. It always seemed like we were just another tiny part of the puzzle. I would have liked better customer service and rates more comparable to others I knew of at the time. The bright side was that the application process was very easy through a very highly skilled mortgage loan officer.

5 years ago

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Laura Orem, UT

We have had a home loan with Wells Fargo Home Mortgage for over 17 years. Before that, we had another home loan with them for 10 years. We have been loyal customers. However, suddenly, they sold our mortgage to another mortgage provider. I know this can be a common practice, but it has caused some problems and after being with them for so long, it came as quite a surprise.

6 years ago

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Belle Pierdon Willoughby, OH

I used Wells Fargo for my prior mortgage on a home I sold. I found this company to be lacking with customer service/needs. The rates were high even though I had great credit and income; it was my first home buying experience and I've learned what good service is now.

3 years ago

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C Hall Richmond, VA

Wells Fargo mortgage's experience matches their other experience with credit cards, bill pay, etc. Finding your information about your mortgage requires some digging, but ultimately it's pretty standard and decent; feels more like an add-on service than a significant investment experience.

3 years ago

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brandon wilkins West Valley City, UT

I had my mortgage through Wells Fargo for several years on my personal home. I closed my loan through someone else but they purchased it. I never needed too much service regarding it. They seemed to do just fine processing my monthly payments until I paid it off eventually.

4 years ago

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Ryan H American Fork, UT

Wells Fargo purchased my loan from a different mortgagee so I wasn't able to choose to go through them. They are very friendly at the window and helpful when needs arise. They do a good job trying to cross-sell you to other products they offer, personal and business banking, credit cards, etc.

6 years ago

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Krysten Lehi, UT

We stay with Wells Fargo because we have been with them for over a decade but we’ve never felt like they care about us. They try to sneak in redivulous little fees that we go in and ask to have removed and they remove or refund them. Basically they probably make tons of money off people not paying attention

6 years ago

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janalee sanders Valley Center, CA

several years ago we were looking to re-fi our home loan and did quite a bit of research with a Wells Fargo rep. while most everything they offered looked great, what it came down to was interest rate and they just couldn't offer us a rate that worked for the time frame we needed it.

6 years ago

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Janine

They have an old website and are hard to get in touch with when I have questions. They also have delayed in paying my insurance from my escrow to the insurance company.

7 years ago

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Jason McDonald Columbus, IN

Mediocre mortgage company. Nothing exciting, nothing too terrible. The customer service folks were usually friendly, but nothing to write home about. I did have significant login issues, which was a pain.

2 years ago

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Steve Portland, OR

Well, Wells has a competitive rate (maybe a little higher), but you'd better not need in person help. I don't mind that so not an issue, but had one question I had to call about and it was a wait.

2 years ago

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Stacy Carter Red Cliff, CO

I banked with Wells Fargo for 20 + years. I never had a contact there that would remember me.. When I cancelled my accounts with them, not one person even said, thanks for your 20 years of business.

3 years ago

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Sue Owens Jacksonville, FL

Lack reasonable methods of working with you if you are faced with a problem making a payment for a single month. Lack customer service skills and interpersonal skills.

3 years ago

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Shaye Mora Davenport, IA

Wells fargo was my bank for over 6 years. They were an okay company. They are just too big to show you more attention than a typical small credit union.

4 years ago

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Grant American Fork, UT

Wells Fargo was a great home loan on our previous home out of state. It was very easy to make payments online and keep track of the interest paid each month.

6 years ago

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Dorothy

Charged fees that they should not have. Are unwilling to help customers that are having trouble making payments.

6 years ago

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Jon Sun City, AZ

I had a mortgage with WellsFargo after purchasing a home. Tried to refinance with them a year later and they did not get the business due to rates.

3 years ago

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Kenneth Fausel

Not very willing to work with you when you have a financial hardship. High interest rates as well.

6 years ago

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Rakesh Jain Riverside, CT

Banking like anyone else. Usually get rejected for credit which are available elsewhere. High service charges.

3 years ago

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Ashlee Bair Los Angeles, CA

We have our Mortgage through Wells Fargo. Love being able to pay online but the website isn’t super user friendly.

4 years ago

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Steve schramm Salem, UT

Overly thorough application process was cumbersome. Had some difficulty getting title cleared when loan was paid off.

6 years ago

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Kimara Fox

Don't particularly like Wells Fargo. They have had issues in the past.

7 years ago

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JR Suguturaga Orem, UT

The experience did not feel personable and i was not impressed with the customer service

6 years ago

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Cindy Bailey Lehi, UT

I have a mortgage with them and they have been fine to work with. I appreciate their help

6 years ago

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Derek

Continual increase to mortgage on a fixed rate.

5 years ago

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Marv1959 Oxford, PA

good rates too long to close too many snags

6 years ago

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Marion Doran Phoenix, AZ

Had problem with paper work was to change it and never did

6 years ago

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George Hassemer

There was no rating scale available on this survey.

7 years ago

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Frank Araujo Sacramento, CA

WFs OK but it can be slow to get things done.

7 years ago

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Anthony Laprocina Florissant, MO

Too hard to get a hold of. I am always on hold and no one ever answers.

2 years ago

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Edward Corley Charlotte, NC

Very hard to get in touch with someone to settle issues.

3 years ago

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Dave Brinton

They were slow to respond until rates started to rise

6 years ago