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Wells Fargo is a national bank that has been in business for over 160 years. In fact, the company loans more money to small businesses and home buyers than any other bank in the nation.
Wells Fargo offers a wide variety of loan options, including fixed rate, adjustable rate, GHA, VA, jumbo, military mortgage, renovation, and new construction loans. In some cases, borrowers may even have the ability to customize their loan.
Because the home loan process may be unfamiliar and confusing for some borrowers, Wells Fargo provides its customers with frequent communication and updates throughout the entire process to ensure that they feel secure and up to date.
Wells Fargo provides a mobile app that allows customers to view and manage their home loan from their smartphone or tablet. This app is compatible with iOS and Android devices.
As of December 2016, for a borrower with excellent credit purchasing a $250,000 home with a $50,000 down payment and a 30-year fixed rate loan from Wells Fargo, the interest rate comes out to be 4.38 percent, which is one of the highest disclosed rates in the industry.
Wells Fargo has not disclosed fee or closing cost information on its corporate website. Additionally, Wells Fargo's minimum credit score requirement is unclear. This lack of transparency can be frustrating for potential customers.
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We have a Wells Fargo home loan on our first home which we turned into a rental property. We have used them for 15 years. I had to contact customer service with questions about our loan and when our mortgage insurance would fall off. They were always very helpful and went above and beyond to answer my questions.
They are ok but in 16 years one late payment due to family illness,paid day after grace period.Was charged late fee of$46.00.I called to explain that I do online bill payment adn sent mortgage payment to a utility company in error.I am looking to refinance because this was plain old not nice of Wells Fargo to ding me when I am taking care of a family member with cancer and am very stressed.
They are pretty good and easy enough to work with.
We have our home loan through Wells Fargo they were able to give us a great rate I would highly recommend them.
Wells Fargo is an awesome bank. They're friendly and always welcoming.
ease of payment and account access, online app is great
Charged fees that they should not have. Are unwilling to help customers that are having trouble making payments.
They had several people following progress on my mortgage; feedback was quick and excellent; the whole process was very smooth with their guidance.
They have been overall very understanding during a period in my life when I was having difficulties.
We've used Wells Fargo for one of our home loans. Easy to work with!
This was our worst experience ever with our many home loans. The customer service was horrible. Wait times were long. Anytime dealing with them over the phone was pure frustration.
Wells Fargo has been my bank forever and I will continue to bank with them, because of their service and taking care of me.
good rates too long to close too many snags
Good service and easy to get the necessary loan
They haven't let us down yet payments are always on time
Had problem with paper work was to change it and never did
Wells Fargo is a very trustworthy bank. They will treat you like a valued customer and are very knowledgeable about different products that would be best for you and your situation.
Great Advertising for Wells Fargo. Keep up the good work
They didn't have the lowest rate, but competative.
My mortgage has been sold to/by Wells Fargo back and forth many times. Because they had my info when they were hacked, my information was compromised. It has made me nervous to do business with them ever since.
Did the job that needed to done. They were reasonable, but did give us a bit of a hassle over escrow.
I feel like I got a great deal on my mortgage loan. The cutomer service department has always been excellant. I am able to go online at any time & check on any tax payments or balances remaining & I can also print out any forms I may need.
They made my refinance very easy and they were helpful in every way
poor communication skills and very slow to update the changes in rates and policies.
Not very willing to work with you when you have a financial hardship. High interest rates as well.
Great service, rates and customer service
The banking is really secure and user-friendly. Customer service is generally helpful and respectful. They're fast about checking up on fraud and replacing your debit card if necessary. You can make easy transfers, deposits, and withdrawls with mobile banking or at nearby ATMs. With the exception of one negative customer service experience, overall my experience has been really positive.
They provide information over the phone that they refuse to put in writing so there is no evidence of what they say. They lie a lot. They steal. They make up charges for nothing that shouldn't exist and refuse to refund them.
No issues so far, did not have adverse experience
Nothing great but nothing bad either I just had the best interest rate at the time
Quick, easy and painless. The representative was a great help with documents needed to get out loan without delay
Great company to work with Excellend feedback
Never had a problem with them. They were very trustworthy.
Have always worked with me in times of stress
I found them effective with customer service
They offered me a loan at a decent interest rate.
No hassle. Reasonable and affordable rates. Buyer friendly.
There was no rating scale available on this survey.
Provide the service I expect and always respectful and courteous and responsive on the phone
They were not the best rate and I moved my whole mortgage away from them for a much better rate