Freedom Mortgage

Name: Freedom Mortgage
Rating: 2.0

Is This Your Business?

2.0

star star star_border star_border star_border

210 User Reviews

4.5

Overall Score

Compare

2.0

star star star_border star_border star_border

210 User Reviews

4.5

Overall Score

Compare

The Good

The Bad

Bottom Line

Reviews

Write a Review

Company Details

Minimum Down Payment

Conventional Loan

Minimum Credit Score

Conventional Loan

620

Government-Insured Loan Types

FHA, VA, USDA

Average Time to Closing

Undisclosed

Time in Business

34 Years

Company Headquarters

951 Yamato Road, Suite 175 Boca Raton, FL 33431

Number of Reviews 210

info Source of Information

LAST UPDATED: April 9th, 2024

Freedom Mortgage is a full-service mortgage lender that is licensed in all 50 states, the District of Columbia, Puerto Rico, and the Virgin Islands.

The company's goal is to help customers achieve the American dream of home ownership with a particular focus on helping veterans receive affordable home financing. Veterans should make sure to look into the specialty loan products, such as the VA interest rate reduction refinance loan (IRRRL) which makes refinancing easy, simple and affordable compared to industry standards.

Satisfied customers are quick to mention the company's outstanding customer service. But, 60 percent of Freedom Mortgage reviews are 1-star.

Jump down to read Freedom Mortgage reviews from real customers.

Highlight: Freedom Mortgage awards and accolades*

#1 VA lender in the nation
#1 FHA lender lender in the nation
Top residential lender in the nation

*Awarded by Inside Mortgage Finance, Jan-Sept 2020.

Top Ranked Companies

#1 AmeriSave Mortgage

9.9 Overall Score

4.8

star star star star star

(2,276)

1-(877) 401-1722 Visit Site 1-(877) 401-1722

#2 Better.com

8.0 Overall Score

4.7

star star star star star_half

(522)

View Profile View Profile

#3 New American Funding

7.6 Overall Score

4.9

star star star star star

(618)

View Profile View Profile

thumb_up

Variety of Loan Types

Freedom Mortgage makes it easy for nearly any kind of homebuyer to find the right loan product. It offers a variety of home loan options:

Fixed Rate Loan
Adjustable Rate Mortgage Loan (ARM)
VA Loan
FHA Loan
USDA Loan

These options are typically offered by most mortgage lenders, but it is worth noting that Freedom Mortgage offers USDA loans, an option not made available with many other lenders. However, Freedom Mortgage doesn't offer jumbo loans, an option that you will typically see with other lenders to meet the needs of borrowers purchasing a home beyond the conforming home loan limit.

VA Loan Benefits

Freedom Mortgage is titled as the #1 VA loan lender in the nation.

Backed by the U.S. Department of Veterans Affairs, VA loans help service men and women achieve homeownership with a 0 percent down payment. With VA loans, there is no private mortgage insurance, no minimum credit score, and rates are low. The company's VA affordability and refinance calculators assist prospective borrowers as they compare loan amounts and details. Plus, veterans can re-use this benefit multiple times.

In addition to veteran home purchasing services, Freedom Mortgage provides VA refinancing options:

VA Cash-Out Refinance
VA IRRRL Refinance

FHA-Insured Loans

It is typical for many mortgage lenders to offer FHA insurance home loans as one of its services. Freedom Mortgage has FHA loans available which are widely popular among first time homebuyers and other low income potential homebuyers. Below is a list of the qualifications for its FHA insurance loans:

Minimum credit score of 540
Minimum down payment of 3.5%
Low PMI rates
Debt-to-income ratio must be below 43%
Steady employment history

Freedom Mortgage also offers a FHA Refinance loan option for qualified borrowers.

USDA Loans Available

Freedom mortgage offers USDA loans, an option that isn't widely available with other mortgage companies. USDA loans are a government-backed loan type, backed by the United States Department of Agriculture.

A USDA loan is a zero down payment loan option, only available to borrowers purchasing eligible rural properties; metropolitan areas typically aren't eligible property locations.

Refinancing Options

Freedom Mortgage offers refinancing services to help homeowners pay off their loan sooner, reduce their loan term and monthly payment, or get a lower interest rate.

Freedom Mortgage offers the following mortgage refinancing options:

Conventional Refinance
FHA Refinance
VA Cash-Out Refinance
VA IRRRL Refinance

The company's site has a helpful chart showing the difference between a conventional refinance, VA loan refinance, and FHA loan refinance.

Both the VA loan refinance process and FHA loan refinance process involve less documentation and no appraisal. In addition, the VA loan refinance actually has a special program, unique to Freedom Mortgage, called a VA interest rate reduction refinance loan or a VA IRRRL. This specialty refinance loan guarantees less documentation, quicker closing times, lower rates, low funding fees, better rates, and more. It is a great deal for veterans that are looking to refinance their home loan.

In addition, Cash-out refinancing, is available to qualifying borrowers who want to get cash out from their home's equity to pay off high-interest debt, consolidate bills, make home improvements, or pay for a major expense. This does take more time and additional paperwork. Private mortgage insurance, loan-to-value ratio limits, and loan restrictions may apply.

Eagle Eye Pledge

The company has a unique program, called the Eagle Eye Pledge, that works actively to save you money. This monitoring program contacts you about interest rate, home equity, and promotional changes that you may be able to take advantage of.

For example, Freedom Mortgage will contact you if interest rates drop and you can benefit from a lower your monthly payment. It will also let you know if the value of your home increases, giving you access to more cash through a larger home equity loan or home equity line of credit (HELOC).

In comparison to other mortgage lenders, a very small percentage of them actively update you on ways to reduce your mortgage rate and mortgage payment, making Freedom Mortgage stand apart from the competition. If you are buying a house at a time when the market has uncharacteristically high interest rates, then you can feel peace of mind knowing that Freedom Mortgage will contact you in the future if you qualify for a lower mortgage rate.

Mortgage Calculators

Freedom Mortgage provides two helpful calculators to see how much you can afford on a new loan or how much you can save through refinancing a loan:

Mortgage Affordability calculator
Refinance calculator

These are helpful features because Freedom Mortgage does not provide a specific interest rate range or loan terms, since both are reliant upon your personal circumstances.

Mortgage Payment Assistance

If you are unable to make your mortgage payment, it is your responsibility to contact Freedom Mortgage as soon as possible and work with your loan officer to find the best solution for you.

Through your Freedom Mortgage account you can easily download and submit a Hardship request online. Based on your individual circumstances, and provided information and documentation, there may be programs and solutions available to you for either a temporary period or long-term.

It is unclear exactly what programs and solutions Freedom Mortgage provides, such as forbearance, but there is assistance available.

thumb_down

The Bad

Website Transparency
No Home Equity Loans or Lines of Credit (HELOCs)
Freedom Mortgage Reviews

Website Transparency

More information is needed to see how Freedom Mortgage stacks up against other mortgage companies regarding eligibility, closing costs, and interest rates.

For example, we can't make an estimate for an interest rate with our control scenario because the monthly payments calculators on the company's website have you enter in your own interest rate. However, the default interest rate is listed as 4.6 percent, so we assume that is the rate borrowers with excellent credit can expect.

No Home Equity Loans or Lines of Credit (HELOCs)

Freedom Mortgage does offer a cash-out refinance option for those wishing to access funds from their home equity. However, the company doesn't offer home equity loans or lines of credit (HELOCs). If you are looking for either of those specific loan types you'll need to look into other mortgage lender options.

Freedom Mortgage Reviews

Upon comparing 100+ customer reviews for Freedom Mortgage, over half of the reviews were one-star reviews. Much of the negative feedback points to similar issues. Some of the most common complaints from these one-star reviews include:

Poor customer service
Unclear guidelines and loan terms
A difficult mortgage process
A general lack of transparency
Issues with escrow accounts

However, it should be noted that the sample size of these customer reviews is fairly small so make sure to get both sides of the story before making a final decision.

View Best Mortgage Lenders

gavel

The Bottom Line

Freedom Mortgage is a well-known mortgage company that has a particular focus on providing mortgage solutions for military veterans and other members of the military community. Providing various VA home purchase and refinance loan options, Freedom mortgage is a good fit for members of the military.

The company's conventional loan options can meet the needs of various types of homebuyers. But what really sets Freedom Mortgage apart is its Eagle Eye Pledge. This program demonstrates the company's commitment to its customers by alerting them of any changes in interest rates, home equity, and other promotions, helping them save the most money they can on their mortgage loan.

Freedom Mortgage reviews are somewhat limited, but more than half of customers have awarded the company only 1 star, and most of these reviews do not speak highly of Freedom Mortgage's customer service. Based on these reviews alone, we would recommend looking into other mortgage lender options. But, it can always be helpful to speak with a company representative if you have any specific questions or concerns.

View Best Mortgage Lenders

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

2.0

star star star_border star_border star_border

210 Reviews

Review Breakdown

5 grade

18%

4 grade

3 grade

2 grade

1 grade

69%

Sentiment Criteria

Value

star star star_border star_border star_border

Quality

star star star_border star_border star_border

Service

star star star_border star_border star_border

Trustworthiness

star star star_border star_border star_border

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

star star star star star

Jesus Lovesme

April 9th 2024 My loan was sold to Freedom Mortgage from Arvest mortgage in March of 2024. I read some of the reviews about Freedom Mortgage and it did not look good. Let me give you peirce of mind. Freedom Mortgage according to me are OUTSTANDING. I have contacted them a number of times to making sure they received my first mortgage payment and checked with there Insurance Department to make sure they received my new insurance for 2024/2025. Everyone I have spoken to at Freedom Mortgage were outstanding, helpful and extremely pleasant and noligable. Every question I have asked them were answered. They take there time and listen to all your concerns. I would highly recommend Freedom Mortgage to a friend or family member. I give them a 10 plus. God Bless Michael Stre*****

7 months ago

star star star star star

carole abel Palm Coast, FL

we just finished our financing our home with freedom, as we refinanced after a year since we bought our home. We are grateful for freedom's ease of application, quick response time and professionalism. They made it very easy to buy a home at such an uncertain time in the country's economy, especially at our age. We got a decent rate but wanted to pay off some property taxes and get rid of insurance so we refi'ed; we priced Freedom and a few others and went with another company that was much larger and more affordable than Freedom's but was impressed how the two companies worked together. Freedom even refunded us some monies that were held in escrow- we highly recommend them to anyone needing a mortgage

2 years ago

star star star star_border star_border

ErikaB Menasha, WI

I have been with Freedom Mortgage since I refinanced my home at the beginning of 2021. It had been just like any other mortgage company before until we decided to do the cash out option this year. Initially everything seemed fine until red flags started happening. I was not given all information about the way this worked then suddenly I was told I needed to pay $300 for an appraisal. I was not happy but figured it would be worth it if we were getting thousands of dollars back to be able to pay off other loans. During this whole process we were having a hard time getting our questions answered. I had the main loan advisor Kalev “Kal” S and then Ebony N, Customer Advocate. Neither of them would get back to us in a timely fashion when we’d email them and would never answer when we’d call. Then there was miscommunication between the two because Ebony would be asking for documents that were not needed. Once we decided to move forward with the loan, they sent a notary to our home to sign the documents; however, this person couldn’t answer any of our questions right then and there. In the past when we had refinanced, we’d get the escrow back in a check, so we expected the same, but this wasn’t the case. We found this out after I emailed ebony and had to follow up on my email because she wouldn’t get back to me. Then we had other questions about our new escrow and instead of answering the questions, she told me to call the escrow department for more information…what is the point of these two people then?! After further review of the documents we signed, we noticed there was also an “other escrow” amount that apparently is not included in our monthly payment but Ebony could not provide what this was about and Kal never replied to the email after Ebony asked him to help us answer our questions. Another thing we noticed was that we were never told how much the appraisal would be in total and we come to find out that we paid $300 out of pocket + $275 came out of the loan… so total $575 we paid for this but NOTHING was ever clear. All I gotta say is don’t go for these types of loans and work with a local mortgage lender instead!! We unfortunately learned our lesson the hard way and feel like we were taken advantage of.

2 years ago

star star star star_border star_border

ME YOU Queen Creek, AZ

I’d give zero stars, but have to give one to post this review. Freedom Mortgage has us enslaved with their disastrous incompetence. We refinanced our home with Freedom Mortgage. They bought our home loan last year. They got the docs to the closing company, we signed them and the refinance seemed to close right away. EXCEPT the checks they sent to payoff debts (which is why we went with the refi) we issued wrong! It’s beyond comprehension how they could make this huge “mistake” since they’ve got all the amounts on credit reports and statements we provided them during the underwriting process. But, they did. They lumped a payoff amount together in one check, made payable to one creditor without any account numbers AND the amount they lumped into one check covers several different creditors, over and above what is owed the creditor they made the check payable to. So, we’ve been told to hold ALL of the checks until we hear from them again … maybe … next week. *** We have nothing from a debt consolidation refinance but MORE debt because the new mortgage payment is more to cover the equity taken from our home to supposedly pay off debts, but the checks issued by Freedom Mortgage to pay off the debts ARE NO GOOD because they are WRONG! Avoid the lender.

2 years ago

star star star star star

Amanda Hastings, MI

Very good and helpful when it comes to setting things up, late payments, options instead of or to prevent foreclosures. Somewhat difficult to speak to the correct person and/or update things by phone through an agent. Mostly everything must be changed/verified online.

4 years ago

star star star star star

Dru Lonoke, AR

My loan was sold to Freedom over 2 years ago. As a Veteran in the U.S. Army, I used the VA Loan option. Since joining with Freedom Mortgage they have lowered my interest rate twice, something I would not have had at the original lender. Overall, my experience has been good.

5 years ago

star star star star star

Veronica K San Antonio, TX

Have been with Freedom Mortgage for just over 5 years and have not had any issues. They helped me when I needed a payment plan and have always answered the phone for me. I have a VA loan and no issues. Sad to see others have had issues so I'm not sure why. Was just offered the lower rate, part of Eagle Eye program too. Very friendly and recommend.

5 years ago

star star star star star

Jerry Lee McKinney, TX

I have been with several mortgage companies since becoming a homeowner. Freedom Mortgage is definitely the best. Since I have been with them, they have offered to refinance my mortgage to lower my interest rate. I have done this twice since being with them. Not many mortgage companies would do that. Another thing I really like about Freedom Mortgage is that they take the correct amount out of my paycheck each payday to cover half my mortgage for a month. That is a nice option, I don't have to remember to pay my mortgage each month. I think Freedom Mortgage is the best mortgage company around!

2 years ago

star star star star star

Sarah Biondo Phoenix, AZ

We have had our mortgage purchased several times, but freedom mortgage helped us with a streamline refi, which saved us money on our mortgage and dropped our interest rate, which was fantastic. We haven't had any issues and therefore have had an overall great experience without issues and with the positive interaction of the refinancing of our loan.

3 years ago

star star_border star_border star_border star_border

Wendy Jo Moyer Orlando, FL

I'm so disappointed with Freedom Mortgage. Our mortgage has been sold multiple times, and I've dealt with numerous mortgage servicers over the years. When this mortgage was taken over by Freedom, we received a notice that we were required to have insurance on the property. We do. Why didn't our insurance information carry over from our prior servicer, which is the usual process during the transfer, and if not, why didn't they request the information from us as a new customer? I dealt with that issue. Now yesterday, we received a $7,287.87 escrow bill in the mail. I expected to owe some additional amount in escrow ($1,742 per my calculations). I eventually discovered that they overpaid our insurance company by $3,523! Now, to fix this issue has involved horrible customer service and being disconnected. And getting to a human is very difficult. Getting back to that same person (even with her name and extension) is impossible.

11 months ago

star star_border star_border star_border star_border

Antonio Sanchez

Steer clear of this lender if possible. I did not start my loan with Freedom Mortgage; rather, my contract was sold to them. My mortgage in the first year I was with them went from $2,450 to $3,450—that's a $1,000 increase in less than one year. Freedom Mortgage stated that it was because they paid for two home insurance policies. However, I only switched insurers when I was up for renewal, which is the correct time to switch over. They also claimed that my property taxes went up an additional $4,000 per year, assuming that I was not living on the property as my primary residence. I've lived in this home as my primary residence since May 2019. I used to be with Lakeview Loan Servicing prior to Freedom, and the only reason I had refinanced with Mid Mortgage America—who then apparently sold the contract to Freedom Mortgage without my consent—was having had Lakeview Loan Servicing for over three years. I know that the practices Freedom is employing are incorrect and seem designed to generate additional funds. This is made more evident since I receive phone calls and texts from Freedom Mortgage twice a week trying to persuade me to take out lines of home equity credit or buy a new home. This is the first time I've heard of a mortgage company telemarketing sales to existing clients. Lastly, I tried to process my mortgage payment for the month of November 2023, and it seems an account number was off. As I noticed right away, I called Freedom within hours to notify them. They did not correct the issue or "see any problems" and reported it to the credit bureaus, resulting in my credit dropping by 100%. This has been one of the worst lending experiences and makes me question being a homeowner. The only reason I have waited this out is that my rate closed with Mid Mortgage at 3.5% in October 2022, and with new rates now being in the high 7%, I am stuck, and Freedom Mortgage knows this. They are trying to further capitalize on this with these fake fees and an increase of over $1,000 in my new mortgage. When I bought my home in May 2019, my mortgage was $1,950 with a 4.4% rate. Now, in November 2023, with these new fake fees, my mortgage is $3,450 with a lower interest rate of 3.5%. Do the math: my mortgage has nearly doubled in four years from the home purchase. Do research on who you are lending with.

11 months ago

star star star_border star_border star_border

Randomperson Charleston, WV

Never enter loss mitigation, the whole thing will end up being a huge mess when you’re working on getting out. They finally accepted our payments but it took forever and at one point they quit taking monthly payments so I had to pay one lump sum. They attempted to make us refinance for a much higher interest rate. We declined. We were trying to wait for the homeowner rescue since Covid was the reason we fell behind. We are caught up now but they are not worth the hassle. We didn’t go through them to get the mortgage, we were bought out from the company we liked that we originally went through, then they bought the company that bought ours out.

2 years ago Edited June 10, 2022

star star star star star

Deborah Alberti

Our mortgage was sold to Freedom Mortgage in November of last year. Within two months they had us a lower interest rate and lower payment. They also do not charge a late fee if you are within the 30 days your payment was due

4 years ago

star star star_border star_border star_border

Ross Quincy, MA

Freedom Mortgage brought to my attention that I could refinance to save money as rates have dropped (this is how they earned the second star). All other aspects of this process have significant room for improvement. Biggest issue - Communication: This is likely the biggest, or one of the largest purchases of anyone's life, having sub-par communication is not acceptable. During the the refinance process Freedom Mortgage told me not to make payment for X & Y months as I was signing my loan during X month, yet it was already the 2nd day of X month and Freedom Mortgage's automatic payment processing runs on the 1st, so my payment had already been processed, by Freedom Mortgage. I then had to spend several days chasing Freedom Mortgage to get an answer as to what was going on happen with my money and was told it was going to possibly take another month to get my money back to me. Additionally, there was an issue with documents getting cut off and Freedom Mortgage failed to highlight the actual issue that the documents were getting cut off during printing and that the documents needed to be printed with a certain feature enabled (fit to page). I had to get help from a 3rd party on this. Second Biggest Issue - Ownership: As has already been established, this is a huge purchase, and Freedom Mortgage made a huge mistake when they failed to communicate. They then pointed their finger at me, and said I shouldn't have processed the October payment. Really?!? I shouldn't have done what?!? Freedom Mortgage needs to learn how to own their mistakes, and should never be accusing their customer of making a mistake. Correct, even when the customer makes a mistake, it is Freedom Mortgage's fault for not ensuring the instructions were clear. That is a huge portion of your job (hence why section one is "communication"). Last but not least least, security... This is becoming more and more important with each and every company/business across all sectors, but it should be in the he front of everyone's heads when talking about huge purchases like this. I as the end user have no guarantee that phone calls received from any phone number are who the person on the other end of the call say they claim to be, Freedom Mortgage should either register all of their employees phone numbers as "Freedom Mortgage" to give their customers peace of mind and help them identify who is calling, or Freedom Mortgage should not be trying to rely on phone calls as heavily as they do. Email & secure message centers offer many features which phone calls do not, first and foremost being emails contain history & all your employees emails are constant (@freedommortgage.com). Additionally, it allows everyone to respond in a timely manner and is transparent (because of history). (I will admit, I have no idea what I am speaking of in terms of registering phone lines to show up with text, but I know it can be done as lots of companies call me and show up with "Company Name" instead of the phone number).

5 years ago

star star star star star_border

Vicki Bell Henderson, NV

Customer Service is excellent and they are very good with there advice when you are applying with them. They fit your needs to there program and also assist you with any questions and provide you with options when taking out loans with them.

6 years ago

star star star star star

Vikki Jones Havre de Grace, MD

Freedom Mortgage has been with us every step of the way in our new home ownership experience. We recently had a challenging mishap and Freedom Mortgage guide us through. They are easy to talk to and are there for support and guidance. Thank you Freedom Mortgage. I highly recommend Freedom!

2 years ago Edited June 13, 2022

star star star star star

Kynesia P. Fort Worth, TX

My mortgage was transferred to Freedom Mortgage from another lender about two years ago, but I have not had any problems with Freedom Mortgage. Their customer service representatives are friendly, patient, and knowledgeable.

2 years ago

star star star star star

Carl Morrell Raleigh, NC

The whole process to refinance my home was flawless even during the pandemic. From the approval to the signing date, the process was smooth and fast. I would recomend this company to anyone looking to get a new mortgage or are refinancing for a better rate.

3 years ago

star star star star star

H Moore Lehi, UT

We've been with Freedom Mortgage for two years when our mortgage loan was sold to them. They have a great website, which makes it easy to look up past payments and the amortization of your loan. Whenever I've called them with questions, I've been satisfied with customer service.

5 years ago

star star star star star

Jeff Justice West Jordan, UT

A great company to work with! Our primary has been with Freedom for several years now and while it's been very low maintenance, the few times I've needed to call them for any account questions, their reps have been some of the most pleasant service people I've talked to.

5 years ago

star star star star star

B Wasilla, AK

We make our payments on time and never had any late fees. That being said, we aren't thrilled how they expect money pretty far in advance, we get the bill almost a month ahead of when its due... which is fine, but never had bills come that early for something. Otherwise never had any problems.

6 years ago

star star star star star_border

PolyanaL Salt Lake City, UT

I have owned my home for over 10 years now and since then Freedom mortgage is who I pay my mortgage to. Their online system is very easy to use. I was able to do isntallments weekly on my mortage and when I got paid weekly. When I moved job and got paid monthly instead, I called them again and asked if I can go back to monthly payment instead of weekly and they were able to do it right away.

6 years ago

star star star star star

Troy Millett Lindon, UT

I have had a mortgage with Freedom Mortgage for the last 6 years or so. I received a letter from them a year ago saying they would refinance my loan at a lower rate for no charge. I took them up on the offer and it saved me a lot! Who does that?! Absolutely nothing out of pocket. They have earned my business!

6 years ago

star star_border star_border star_border star_border

Katie Herrin Longs, SC

When we first started with Freedom in 2021 it was a nightmare. We were refinancing our loan for a lower interest rate and we finally were ready to close. The day before our scheduled closing date, my husband found out he was leaving on an underway literally that day and he had to be on the Submarine all day to prep, where he wasn't allowed to use his phone. He had already added me to the authorized users for the loan, but when I called to tell them we needed to reschedule, they refused to talk to me until I made them transfer me to escalations because why send someone to my house to sign paperwork when my husband wouldn't even be there. They finally were able to fix the situation and everything was fine. Fast forward to May 2023. We are selling our house, as my husband is now out of the Navy and we made the mistake of agreeing to do an assumption loan with the buyers because they wanted our 2.25% interest rate. When my husband first reached out to Freedom, he was told the process would take two weeks and that we would be good to close by the end of that month. Okay, perfect. So closing time rolls around and we have not heard anything form freedom so we call again and are told that the process is supposed to take 90 days but they will expedite it and we will be able to close by the end of June. Okay fine whatever, it's just one more mortgage payment. June is coming to an end and we are given no update despite multiple calls and call back requests. Finally we get a point of contact with the Assumptions Department. She tells me that we went into underwriting on June 24th and it should take 3 weeks. I asked her at that point when we should expect to close and she told me 45 days, so mid September. Okay fine, we will cash out on my husband's retirement so we can make rent and a mortgage payment for a house we don't even live in anymore and should have been sold 2 months ago for July and August. Midway through August my husband calls and speaks with someone else who tells him that we were never in underwriting and that it was going to be 60 more days until we can close. Excuse me, WHAT? So I call our original point of contact and get told that was defiantly not the case but we are still in underwriting. At this point it should have been done. She assured me we would be good to close by the end of September and after Underwriting they would expedite the final review. We could not afford a mortgage payment for September, so we requested that it be pulled from closing. Two calls later I am finally told (this is September 19th) that they will not approve it unless the payment is made. At this point we are BROKE. I asked if I could pay with a CC because of our situation and I was told yes that I could call customer service and they would take the payment and as long as they received it that day, we could close that Friday, the 22nd. So I called customer service and was told, no we cannot take a debit OR credit card over the phone. Yet again I am being told two opposite things by different people so I ask to be transferred to Escalations yet again, to which the rep replied with an attitude "They're just going to tell you the same thing, but fine." I was placed on hold for 15 minutes and finally had an Escalations supervisor on the phone. He confirmed that they could not take a card over the phone. After bawling my eyes out because I needed that payment to go through that day, as this had already cost us over $6500 and we needed the sale to go through before the month was over, he finally told me I could Western Union the money and it would be fine. So I found a Western Union, took out a cash advance on my credit card, and I paid the fee to get the money to them that day. I also had to pay a $60 late fee because they wouldn't answer our inquiries about getting it paid at closing but whatever, I will take that responsibility. So this bill is paid, my husband and I were scheduled to sign the closing documents on Monday, September 25th. I called the assumptions department and let them know and requested a call back. After we signed the papers, I get a text from the realtor stating that the buyer still has not heard from Freedom and that he is not able to sign until Friday. At 4:45pm after I got that message I called Freedom again and was placed on hold for almost 20 minutes while they tried to get someone from the Assumptions Department on the phone. The rep that put me on hold picks the phone back up at 5:02pm and tells me that the department closed at 5pm. 2 minutes after my hold time and that they were supposed to call me back by the end of the business day that day per my callback request from the previous week. I have a message sent to a supervisor of the Assumptions Department and I am assured I will get a call back the next day from the supervisor themself. 2 days later on Wednesday, I get a call from our point of contact, who was apparently out of the office the rest of the week after I had talked to her on Tuesday and I am told that apparently while she was gone, no one else did what they were supposed to do and now we need additional documents and even if they were received that day and approved, we would have to wait an ADDITIONAL 3 business days before closing which would put us at today, Monday, October 2nd at the VERY earliest. So now I have to make ANOTHER mortgage payment and I am having to borrow money from other family members to do so, so we can stay afloat. This morning I call my point of contact again because I still have not received any sort of correspondence or phone call that I have been promised multiple times over and over again and she is out of the office. So I call customer service and I am on hold for 40 minutes of the hour long phone call. I was promised a call by the end of the business day from a supervisor yet again. It is 6:43pm as I am typing this and I have yet to hear back. Now I have spent $8000 in mortgage payments/utilities due to the negligence of Freedom and their staff. We were supposed to close 4 MONTHS ago. Promises are made and broken time and time again. We will never use this company again.

1 year ago

star star_border star_border star_border star_border

M Brock Edison, NJ

Worst customer service. Freedom bought my mortgage. Double-billed my auutomatic withdrawl, and instead of helping me get it back quickly, lectured me on the rulkes and conditions of changing your withdrawl date. To get my money back, I'd have to jump through a bunch of inconvenient options and it would still be days before they return my money. I understand money transfer rules create some issues, but instead of helping me, Freedom seemd bent on blaming me. They will not hold my mortgage in two weeks, I'm selling. I'll get the money back in settlement now. But I leave a very unhappy customer. You shouldn't chance becoming one if you are looking for a lender who holds their customers in esteem. These folks treat custoomers with contempt. unhappy customer

1 year ago

star star_border star_border star_border star_border

Nick Mullins Louisville, KY

DO NOT RECOMMEND FREEDOM MORTGAGE! Used them for initial house purchase. The website is not user friendly and it is difficult to find documents for tax purposes. When I had questions regarding my initial loan, it took days to get any response back. Recently completed a loan assumption (brother in law was taking over our existing loan) which was a nightmare. We started the initial documentation in early January and just finished the final loan assumption in late June 2023! They dropped the ball on countless occasions throughout the process. Stated they never received documents although we had fax confirmation on each one. They set extremely short response intervals for documents we were required to provide however they exceeded the time limit for their responses on numerous occasions. We closed on the loan assumption several weeks after the final deadline (set by Freedom Mortgage) while having no delays on our end regarding paperwork or documentation to provide. We would constantly get the run around in terms of who was responsible on their end of taking care of certain parts of the loan. They would consistently transfer you to another department and later claim that the person we were trying to reach had been out of town but didn’t notify us of this on the front end. We repeatedly would get no response back when asking questions or submitting documentation and would finally have to suggest we get a loan attorney involved in order to get a response. There isn’t anything constructive or positive I could say about this company. They are very disorganized, unresponsive, have lack of empathy for the situation (process took literally 6 months), and did very little outside of delaying every step as much as they could do avoid assumption of the loan. DO NOT RECOMMEND FREEDOM MORTGAGE!

1 year ago

star star_border star_border star_border star_border

David Taylor Banning, CA

Our mortgage with this company has been a nightmare. The first thing they did was to put our last payment of the year in a holding account and then say we didn't make the payment, ruined our credit score, tried to charge a late fee and spent 5 hrs on the phone to attempt to fix the situation with incompetent freedom mortgage employees. Now they have a shortage in the escrow account which we paid in a lump sum to keep the payment the same. They misappropriated the lump sum for the shortage and raised our mortgage payment. They didn't fix our credit score even though it was their fault! Amazing way to do business.

1 year ago

star star_border star_border star_border star_border

Lord Analog Dallas, TX

Freedom Mortgage is the worst servicer in the business. My home has significant damage from hail. State Farm paid promptly. Because of the extent of the damage they sent the check with Freedom's name on it. I sent the check to them. They sat on it for a month. Then they claimed that State Farm stopped payment on the check. State Farm said that is not true. When I call their Loss Damage department its always an hour hold. They won't communicate by email. They won't call State Farm. They say they escalated but the manager does not call. More than a month and my home is still not fixed.

1 year ago

star star_border star_border star_border star_border

Val Sharp Pasadena, TX

My mortgage was sold to this company in December . I have had nothing but issues . Multiple reversals of payments then added late fees when my bank had never received a request for payment . This has happened all three months . I was told to sent up direct withdrawal so I did and my April payment has still not been take out . They have reported missed and late payments on my credit as well . Now I find out they today My HOA and my insurance was not paid at all even though I have them escrows . Then when I call they tell me their company only pays taxes from escrow but my payment is the same . I ask to talk to a supervisor or manager and I am told no that they will ask them . I am never allowed to speak to anyone . Then when I call back it’s like 50 first dates and no one has even noted I’ve spoken with them. This is the most unprofessional/ underhanded company I’ve ever worked with .

1 year ago

star star_border star_border star_border star_border

Denise Sandln Midlothian, VA

This mortgage company is the worse I have ever dealt with. My loan was tranferred in November. In January I changed from monthly payments to bi-weekly. The payments are ACH. They pull the payment and then reverse it. I have called at least 20 times to get this fixed and they don't seem to have a clue how to do it. They have filed delinquent payments on Transunion and yet they are the ones making it delinquent. I have filed a dispute with Transunion yet Freedom Mortgage has not responded. If someone sees this review I hope you respond to it. If there was a rating less than 1 star you would receive this. I had an 804 credit score however since I have been dealing with Freedom Mortgage it has dropped to a low 700. Yet they take my mortgage payments out each and every two weeks.

1 year ago

star star_border star_border star_border star_border

hansmon2 Titusville, FL

Had worked with Freedom on a mortgage in the past and it went well but in 2023 had a very disappointing experience applying for a new loan. There online portal had a technical problem and they kept pushing me to send my personal documents through email. When I raised concerns the rep kept saying they had a secure portal, no matter how many time I said my gmail was not secure. When I talked to a supervisor I got the same non-sense. I asked many times for an estimate loan and never got one. The agent always stuck with telling me to give him a quote from someone and he would match it or beat it, I made it clear I wanted Freedom's best quote, not them undercutting the best I could get and only by matching it. After many rounds of that nonsense the rep just closed out my application without any notice. I will not do business with them again.

1 year ago

star star_border star_border star_border star_border

TechSupport96 Salt Lake City, UT

They bought my loan late last year and the sale was finalized on December 2nd. I hadn't made my December payment yet and I had no way to contact Freedom Mortgage as no correspondence had been received on my email or snail mail addresses. January rolls in and within the first 10 days of the month I had 6 letters ranging from Welcome to threat of foreclosure if I didn't get caught up immediately. They were kind enough to finally provide my account number and online registration instructions. Made the payment I could with the funds I had available and have been 1 month behind with every payment. I kept getting letters and veiled threats about adverse reactions if I don't get caught up. Calling their phone line gets a round robin of press 2 for other options and then about 30 minutes of hold time before I gave up. One of them finally called me about being 1 month behind and I was able to get one of their humans to finally send me a package about trying to spread out the catch up payment over 12 months or put it to the back of the loan. We shall see how that goes but I will NEVER initiate a loan with them at any point.

1 year ago

star star_border star_border star_border star_border

djf

I purchased my home with Freedom mortgage in May of 2021 and as a 100% disabled veteran living in Virginia I do NOT have to pay taxes on my house. When Corelogic, which is the escrow/tax recovery company Freedom mortgage uses, pulled my tax statements from my county they would NOT except my tax statement of 0$ which I am granted. So Corelogic illegally pulled the prior years records that were of the former owner and used those against me. This is identity theft of the former owner. And federal fraud against me as I am NOT the former owner and have different taxes, tax rates and discounts. These are not blanket statements, but fact, as legal statutes are in place to prohibit companies from doing this. I informed Freedom mortgage of the error in December of 2021 and by Jan had both Freedom mortgage and Corelogic on the phone understanding what they did and promising to fix it. I requested an audit of the account and was told it would take place. I have never received the results of any audit. I was told to contact my county and pull the tax statements to help. I reminded them of the 1974 ADA protection act as I am 100% disabled and would need help doing this, they didn't care and would not help. My county are the ones who informed me of how Corelogic broke the law and pulled the former owners tax statements. Then to make matters worse Freedom mortgage didn't actually pay part of my taxes and blamed the county, just as the county was informing me of the non payment. This may be confusing but by law as a 100% disabled veteran with a VA loan it is Freedom mortgage's responsibility to handle my taxes, not the veteran's responsibility. Not only did they NOT fix it but inflated my escrow to accommodate the new tax information that was fraudulent and only months later paying the late tax bill. This added $300 a month and for the next 18 months continued to bill me and hurt me no matter what I told them. In August/September of 2022 I finally got someone on the phone that seemed to understand the situation and received again promises of fixing and refunds before Christmas 2022. This again was a lie and nothing was done. Then a check for the last 6 months refund came in, however nothing for the prior year. When contacted Freedom mortgage stated they couldn't send me a check for the remaining tax refund and could only refund into the escrow. This is a blatant lie as we had received the prior refund check AND it is against federal law to hold more than $500 dollars in overages in escrow and those overages must be refunded to home owner. Freedom mortgage then blamed the county treasurer for not sending them back the overages. Another lie as the county did but to an address Corelogic gave them that they now "claimed was no longer in use". The county treasurer when asked at ANY time during the 18 months for the refund said it was illegal for them to give it to me that Freedom mortgage had to. Freedom mortgage agreed with this fact but said they were always waiting on the monies from the county to be given back to them after they over paid the taxes from the escrow. Another lie as the county had proof of checks sent, not once but twice. Freedom mortgage refused to address the situation at the start of 2023 and refused to work with the buyer in sorting this out even though the buyer is who had the documentation, tax papers, and all other proof of incident. On Feb. 18th 2023 the checks were refunded by the county treasurer under instruction of Freedom mortgage against federal law. As I can only access this was so Freedom mortgage didn't have to contact me or deal with me. No formal apology for 18 months of hell, no apology for the fact that the 300 dollars per month stolen from the veteran was their food money for the month. Freedom mortgage customer service refused to help, the tax department refused to help, Corelogic refused to help. When they finally agreed to help after threats of publishing what they had done and proving what they had done they said to always ask for a supervisor when calling in BUT stonewalled me be lower customer service never allowing me to talk to the supervisor. Now I have new bill for UNPAID taxes received this first week of February 2023 which Freedom mortgage refuses to address. As stated earlier I am a 100% disabled veteran and am not supposed to receive tax bills as it is Freedom mortgage's and then Corelogics responsibility to pay these taxes and receive these statements.

1 year ago

star star_border star_border star_border star_border

Kimberly Sousek

FORECLOSED ON WITH ABSOLUTELY NO COMMUNICATION SENT TO OUR HOME For three solid years, my daughter and myself have tried over and over to speak with them in regards to a modification of loan, with several attempts, including a falling tree( of which we had to pay out of pocket close to $7,000)we were never given anyone to speak with after the homeowners husband unexpectedly died. We were good enough for a forbearance, but once that passed we were turned away from any communication attempts. Hud counseling, a joke. The whole process...a joke. My daughter and her fiance bought this home from my daughter's grandparents. They built this home in 1965. My daughter was 11 days old when I walked in to have her Grammy watch her while I went to work. There are over 35 years of family, memories, and gatherings happy or sad, it was everyones place to call home. Since, Scott's passing I moved in to help my daughter with all expenses. Over the last three years, we have painted, updated flooring, fixtures, ceilings and all landscaping and indoor pool updates and remodels. I am grieving the complete failure of the whole process and the systems within it. There need to be laws changed and reformed for unmarried couples in the State of Ohio. ( and yes, I am currently working on this). As previously stated, Hud? Well we were signed up, doing whatever it took to get this home modification into my daughter's name and from Huds perspective we were good as gold?! ... NOW LET ME ASK THIS....WHY WOULD HUD NOT CONNECT US TO IF THE VERY LEAST BUY THE HOUSE WE ARE SAVING??? THIS HAS NO END TO THE LIMITLESS UNANSWERED QUESTIONS. NOT ONE COVID PROGRAM WAS ABLE TO HELP EITHER. HERES MY CONCLUSION...OUT OF RESPECT TO THE GRANDPARENTS I WORKED AND WORKED AND WORKED, I BROUGHT YOUR HOME VALUE UP BUY 320000, I SURE WOULD OF BENT OVER BACKWARDS FOR A HOMEOWNER LIKE MYSELF, ESPECIALLY ONE WHO PUT SO MUCH INTO A HOME. ( MY INCOME ALONE COULD OF BOUGHT THIS HOME, BUT YOU NEVER TRIED TO CONTACT US, OH WAIT..YOU DID ...THANKS FOR THE PERSONALIZED LETTER FROM YOUR ATTORNEYS AT THE END OF THE WHOLE FORECLOSURE, FOR DEMAND OF POSSESSION... YOU PLAYED A GOOD FAMILY DIRTY. GOD SEES UGLY.

1 year ago

star star_border star_border star_border star_border

Dr. Janet L. Deskins Orlando, FL

We have been waiting for someone to fix our loan. All we get are apologies, but now someone took us out of loss mitigation! Now we are faced with losing our home. This is not right. We have continued to call every 2 weeks and are told our mortgage will be fixed. Can someone please send us the correct paperwork that honors the attached letter? We can then begin paying on our home. It is extremely upsetting that nobody seems to know what to do. Yet, we get phone calls demanding we pay all of the monies from the forbearance. Please please fix our loan and honor the 3.625% rate we have been waiting on since March 2022. The agreement letter is in our file and dated 2/9/22. Yet, the papers we are to sign have not been sent. We simply need someone to send us the correct paperwork to sign. Please get this fixed. We have complied with all requests and yet the correct paperwork has not been received. Thank you

2 years ago

star star_border star_border star_border star_border

Stacey Stevens Hubbard, OR

Absolute trash customer service. We had a tree fall on our house 9 months ago. Freedom mortgage has been withholding our funds from our insurance company to complete repairs for months now. We have had to pay for most of the repairs out of our own pockets. Just when we think we’ve supplied them with all required documents, they add more. But don’t bother notifying us that they need additional forms. So we wait their allotted 5 processing days for our check to arrive, then call when it doesn’t, only to be told they need something else now. This has been going on for month. Unfortunately we are now seeking legal representation.

2 years ago

star star_border star_border star_border star_border

BTaylor Marrero, LA

Freedom Mortgage is full of representatives that are clueless, uneducated, and some who just plainly are unwilling to help. Every time I call I get a different representative who I have to restate my story over and over. What about notations on the account or is that too much work for the representative to do? Since Hurricane Ida hit, August 29,2021, I have been dealing with loss mitigation and loan modification. To this day,September 1,2022, it is still not settled. We were sent paperwork to be notarized and it had my maiden name on it. Needless to say my name is not on the loan itself but it had to be on the loan modification. That I don’t understand. Anyway I sent in the information they requested, but when it came to my marriage license, I was called twice because supposedly they did not receive it at the loss mitigation email address. So when we got the second set of paperwork, it again had my maiden name on it even after they received all documents. We were told to keep paying our monthly note. Then we were told not to. The monthly notes we did pay after the application for loan modification showed received but not added to our back payment. We now have received papers saying if we didn’t turn in our financials we would have to pay all back pay in one lump sum. I tried calling about it, the 2 representatives didn’t see nothing on my account about being in loss mitigation or the letter sent to me. I am done, I am done. I think it is time to seek legal counsel.

2 years ago

star star_border star_border star_border star_border

Bill Sa Palm Beach Gardens, FL

This company is a scam. Problems with their incompetence from the day our mortgage was sold to these people. They refused to pay our insurance company $2,200 (1,100 sqft home) and we didn’t find out until a year later which is when they said they “found out” we didn’t have insurance and decided to charge us $11,300 for insurance for the PREVIOUS year insurance and the upcoming year that only covers “outside structure”, over $5,150 per year. Now we are going to have to hire a lawyer to get our $5,150 back. If you need a mortgage go anywhere else unless you want a headache every quarter. If interest rates were not so high we would refinance in a heartbeat to get away from these scumbags. Hope they sleep well at night driving Porsche and Maseratis while stealing food from my kids mouth.

2 years ago

star star star_border star_border star_border

Paul Konschnik Mountain Top, PA

Original fha loan 2017, refinanced in may 2021 never was told about conventional loan( so they could keep the $93 a month) original loan had both my house and back parcel. Told refinance agent numerous times about both they even looked it up themselves to verify. Well received a new payment of additional 400 a month guess they didn’t put it in; now every time I try and get help and answers it’s just transfer after transfer between escrow taxes and customer care. Would not recommend this company to anyone

2 years ago

star star_border star_border star_border star_border

chris yount Augusta, GA

Ever since my deceased parents' loan was transferred to Freedom Mortgage in June, it has been 1 issue after another; in June I had to resubmit the appropriate documentation that I was the personal representative for my parents' estates. I login and created a new account around June 14th, & successfully made my 1st payment at that time, fast forward to July 1st - July 26th, I still haven't been able to successfully login to my account. The website keeps sending me to the welcome to my freedom page & only allows for me to change my password to keep doing the same thing over & over again. I've had 5 different conversations with 5 different customer service reps & 3 emails sent by them to their IT Dept, but I still haven't been about to access the account information. I'm beyond frustrated dealing with this company & not seeing any results........they are complete trash

2 years ago

star star_border star_border star_border star_border

Samantha Heilman Watertown, NY

Our mortgage was sold to Freedom, and we didn't really have any issues. But wind damaged our roof, and an insurance check was cut for under 25k. In short, they tried to say I sent it to the wrong location, and they never received it. I over nighted it with a tracking label, to confirm I did indeed send it to the correct place, and their employee signed for it. They keep telling me they are looking for it, and that I should wait weeks for them to have that time. While my roof could have already been replaced, I am waiting for them to look. Losing confidential information makes me concerned. Where did it go? Who has that information? How is there no system in place to avoid this? And no one will call me back. I continue to call, to be placed on hold, so they can call me back on said date, to never call back. If I cancel the check, it's at least another 3 or 4 weeks till I have the check back, let a lone if they lose it.. AGAIN. All I want is the funds to fix my roof.

2 years ago

star star_border star_border star_border star_border

Wayne Davis Lebanon, OR

Dealt with them on a loan many years ago, no problem. Refinanced with them several years ago, no real problem. I tried to do a cash out refinance this year and 5 months and 4 attempts later, I decided they either didn't know what they were doing, or really just didn't want to loan the money and refinance me again, after at least 12 years of doing business with them. I had good credit, $160,000 in equity and was asking for $14,000 cash and refinance the $78,000 balance. The interest rates climbed from 4.5% to 6.9% in the course of 5 months and in the end, they wanted an expensive engineering report in less than 10 days, when they'd loaned twice before without one and it was only about the attached car port as an excuse. I finally told them I felt they didn't really want to loan, due to rapidly rising interest rates and withdrew my application, after paying for two appraisals, one being refunded. Unless you can't find a better place to get a loan, I'd pass on these guys.

2 years ago

star star_border star_border star_border star_border

Brian Fletcher Satellite Beach, FL

I cancelled auto pay almost a full month before I knew I would close my loan, and they STILL drew a mortgage payment from my bank account AFTER CLOSING. I called them over and over and over (I was the one that initiated the refund of the incorrectly drawn payment, not them - had to argue to get my money back) and, after them having my money for over 2.5 weeks, they told me they would ACH-credit me. They didn't, I called, and they said 'escrow refunds come in the form of a paper check in the mail'. This is not an escrow check, you stole money out of my account after our loan agreement had ended! They refused for days to ACH-credit me, stating that over and over I was only entitled to a refund via paper check by their policies. I reminded them that I don't care about their policies because this money had nothing to do with my loan. It was taken after the loan was formally closed out. I want my money back ASAP, shove your policies where the sun doesn't shine. I talked to about 4 'supervisors' who eventually admitted they had the capability to ACH me, but apparently just didn't want to. When I hopped on my account activity, not only had they taken that payment after closing, they tried to take payments 3 more times! I had to file a formal notice with my bank to refuse all ACH requests from this company for any dollar amount (the bank says sometimes places get slimy and change the amount by $0.01 to sneak it by them). I also filed a complaint with my bank about this lender. Hopefully that goes somewhere. They got back to me today and basically said it will take longer to ACH-credit me (because they have A PROCESS....) than to wait for the check to get here. Still out almost $2k (and they held my ACTUAL escrow for over 2 weeks, that check took 23 days to arrive). I STILL dont have my money, it is almost 4 weeks to the day after they stole it out of my account. DO NOT USE THIS COMPANY I've had mortgage loans with 5 banks over the course of my life and to say this is the worst is the easiest statement ever. Absolutely RUN from this company.

2 years ago

star star_border star_border star_border star_border

Teenah Floyd Anchorage, AK

Freedom Mortgage has been the worst company to work with over the past three years! The first year they did not send the correct amount to our home owners insurance causing us to over pay and ultimately me requesting a escrow analysis. Getting a 300 refund. That same year we refinanced and worked with a loan officer to make that happen. Process was smooth and we completed it within a month or so BUT then Received numerous calls everyday from freedom mortgage asking us to refinance. We were so confused as we JUST had…. In October of 2021 the mortgage company sent me another escrow Analysis stating that our new monthly payment for a mortgage went from 1848 to 2684. We were shocked! Turns out after speaking with customer service representatives that they failed to pay our second half of our property taxes required. Instead of fixing their mistake they put us on the hook to pay almost $600 more a month in mortgage for their mistakes. The good thing out of this is that they did work with us to spread out the amount owed over five grand over five years, making our new mortgage payment 2300 versus upwards of 2700. But going originally from 1848. The right hand does not talk to the left hand with this company. It really is a nightmare to deal with them any time we need to which is FAR too often. From not paying what they need to, name updates, to simple email updates it’s just a pain in the butt. Everything is a chore with them and you’ll need to ask several times for anything to get completed. Automated line will have you pressing option buttons for 10mins before giving you an option to speak with a rep. Make sure to do any needed services with them on your day off. We are really bummed that we were sold to this company when we purchased our home. I’m convinced this is the only way this company receives clients.

2 years ago

star star_border star_border star_border star_border

Jade Hawthorne Los Angeles, CA

Do NOT USE THIS MORTGAGE COMPANY. Avoid at all costs. Freedom Mortgage: A heartless scam artist billionaire corporation that cares nothing for veterans and yet is the #1 VA Loan Servicer. How is that possible? Because they buy up mortgages initiated through other brokers and force you to be their customer (like what happened with my loan). I did not choose Freedom Mortgage. Do NOT take your VA Loan to these uncaring corporate loan sharks. BELIEVE ME. You can do everything right and still have this company responsible for making you essentially homeless. They will let you talk for a 30 min period and do nothing for you. That's not customer service even if they are "nice" about it.... Debt is Slavery. This company will see you and treat you as their slave and never truly offer help. I am a disabled veteran who is now living out of a vehicle thanks to this company's predatory practices. All because I missed a month a didn't realize it - I was left without the ability to qualify for a new mortgage or rent an apartment specifically because of Freedom Mortgage taking advantage of the situation and refusing me the remedy I requested. They are responsible for reporting when you don't pay a single month and couldn't make two mortgage payments in the same month on disability income to catch up. Then when you pay it off in full and don't owe them money, they will leave it fester on your report so you aren't able to qualify for other housing! I am experiencing inaccurate credit reporting currently even though my mortgage has been paid off. They stole outrageous exorbitant late fees out of my escrow settlement from the sale of my home. Do not trust them. Would never recommend to anyone especially vulnerable Veterans.

2 years ago Edited May 11, 2022

star star_border star_border star_border star_border

David in Arlington Arlington, VA

Freedom Mortgage bought my mortgage, which was just refinanced in 2020. I received notification in February 2022 that my mortgage would be switched over next month, called Freedom and they had no information on my loan number, that my mortgage was being transferred, etc. I finally received my loan number April 25, 2022, 5 days before a payment is due. But since that time in March that my prior mortgage was closed out and my new loan account was supposedly opened with Freedom, I've received 8 mailed solicitations and three emailed solicitations about refinancing and other products at Freedom. Also in the mailing I opened today about my new mortgage with Freedom was a number claiming at which I could opt out of marketing and information sharing with their affiliated and unaffiliated partners. That wasn't true - there were no prompts allowing me to opt out of anything. I'm not looking forward to the next 7-10 years with this company and I'm not even 60 days into working with them!

2 years ago

star star_border star_border star_border star_border

Barbara Hopkins Yukon, OK

I would give them a 0 if i could…first my mortgage was sold to them, I would’ve never chosen them because I’ve had a bad experience with them in the past. This is the 2nd mortgage where their Escrow department seems to be incompetent…i submitted my tax exemption information to them Sep 2021…every excuse in the book every month why is wasn’t completed…4/20/21 i call in it was completed 2 days ago, but now won’t reimburse me my overage until my next escrow analysis which is Jan 2023…why did it take from Sep - Apr to update my exemption, of course they don’t know. my insurance is due in July, I’m already over the payment for that…with a previous property with the escrow department misapplied a payment i made directly with them over the phone and it took 6 month to update my account…I’d never recommend this company to anyone for any reason

2 years ago

star star_border star_border star_border star_border

JustWant2WarnU Corpus Christi, TX

Look, I have been with Freedom Mortgage a few years, in trying to warn everyone I can how TERRIBLE they are I noticed something. Easily over half of these issues are with refinancing. I refinanced in 2020 and they screwed up my Escrow paper work I was almost dropped by my insurance, refinanced in 2021 because it wouldn't even require a credit check since they had recent stuff on file. Totally screwed my escrow payment AGAIN and this time it wasn't caught for an entire year. So I ended up with an over $3,000 shortage. So I paid $2,000 thinking for sure paying over half the shortage off would assist in lowering my house payment. Yea sure did.... BY FIFTY BUCKS! They are crooks thieves and swindlers. DO NOT USE THEM DO NOT LET ANYONE YOU LOVE USE THEM. It seems like they get your loan by buying out other corporations, then convince you to refinance so they can royally screw you over and trap you with them for some odd years until you pay them back.

2 years ago

star star_border star_border star_border star_border

Orsion Gainesville, FL

Evan and Ann. Don't use them. Can't even be considerate enough to call you back. They pulled my credit and said they would call me back after they speak with a manager. They both ghosted me. I kind of got the hint when I called them and left a voice mail with no reply back. I already have a mortgage through Freedom Mortgage and wanted to see about pulling some equity from my house since the housing market went up. I refuse to pay a Mortgage Lender the money I'm making when they act shady. Really how hard is it to call someone back? For now I am working on other options to change Mortgage Lender.

2 years ago Edited March 7, 2022

star star_border star_border star_border star_border

Sheurrie Ervin Louisville, KY

I have a VA loan so someone contacted me about refinance my VA loan and said I was pre approved for equity cash so I could pay off a credit card and do some upgrades to my home I said no not interested so he went on and on so I agreed to take out a small equity cash. Then he said I need to pull your credit I was fine with it but I said is this a hard or soft run he said a soft one so I had to open my credit so he can look a my credit report after he looked he called me back and said ok we can move forward with this loan so I was fine with it so three days went by I haven't heard anything from him so I assume it may have been a host or something so when he finally called back around 5days later he assumed I was just going to sign all those papers before I read it. Seem like he got very upset and hung up so by the time I went to review the file it was removed so I called and asked what happened to the loan the loan officer put me on hold and said I would be happy to assist you I was ok with it. So he sent over the document and I read through it so I stumbled on a problem with this loan it was double the first loan mind you this was all in the same week . So he said you have to pay for an appraisal on your home so I'm like what he said yes ay then he said you have to send proof of your income I said ok went to fax everything he asked for and by the way he also lied and said I'm going to use the the same credit report so I won't have to run another hard credit check I said ok. Now I'm thinking everything is all good I paid for my appraisal with my credit card the one he said they can pay off by using my equity. SO Around the 26of January something told me to go to my email and check on the loan I opened up his email and there was nothing in it every thing was gone so then I went to check out my credit report it had on it my credit was ran by them 3times all hard reports y made my score go down 45points I then called freedom mortgage back and explain why I was calling about my refinance he said hold on .he came back and said there's no refinance loan in our system for you I said yes it is I signed the paperwork on line he said hold on again. Do he came back and said I had to talk to a supervisor and that I had to call back in the morning because there wasn't a supervisor on duty. Ok I call over and over I felt as though everytime I called they put me on hold like someone had wrote a message suggested I talk to a supervisor in the loan department .I just said I'm getting a lawyer for this mess so I went back on line to look for the paperwork it was gone and a letter staying I was denied due to my credit I don't have bad credit and you already said I was pre approved for the loan lesson learned I will get justice ♎⚖️ for this company and some of them are rude and right out nasty if you deal with them make sure you understand this tricking loan it's a lot they don't tell you before you commit to it.

2 years ago