Name: Freedom Mortgage
Rating: 2.0

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Nancy Roque Homestead, FL

This company would send me a letter monthly to verify if I had flood insurance. I complied every time. They went ahead and placed a flood insurance policy and charged me$2,000. I have had to hire an attorney and still, no resolution. So, now they sent a letter stating that I must change flood insurance companies. They are the WORST! Buyer beware!

2 years ago

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Gary K Templeton, MA

Unbelievable! These people are crooks. My loan was sold to them and they instantly double billed our PMI and are trying to defend it even though I have all the documentation to prove it! STAY AWAY from this company! As a bonus,, customer service put me on hold twice and hung up on me.

2 years ago

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Dwight Jenkins Sacramento, CA

This company has hurt my wife and l just like all the others , they did lousey work with our escrow putting us in debt so deep we refinanced to get out and away from them. JUST PLEASE DON'T USE THIS COMPANY they are not right!

2 years ago

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Susan M Phillips Holland, NJ

While everyone that I've spoken to is nice, no one can help me. I signed a Modification Agreement twice, and both times they didn't process it, giving me new bogus reasons each time I call. They have reported me to the credit bureaus in error, they just don't care! All I want is for them to process the paperwork they have!!

2 years ago

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Danny Thomas Semmes, AL

The worst company ever. The communication is terrible. My refinance been in process for over 2months and I’m about to lose it… different people calling and can’t give a straight answer on what’s going on… I’m to the point where im about to refinance with another company….

2 years ago

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beingrippedoff Orange, CA

They want you to wire transfer the $165 recording fee (120% of the actual recording fee) to them even if you have paid off the loan. You can't just pay the $165 through ACH transfer on your Freedom Mortgage online account. And the operator said that wire transfer is the only way to prove that you actually paid. What kind of reason is that!

2 years ago

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Anthony L Perillo Haverhill, MA

Very poor customer service. Hard to get someone to talk to. They have a message option on their website that they NEVER respond to. They harass you about increasing your homeowners insurance through their company when you already have one and use such tricks as it has expired when it hasn't. I was transferred to them from my previous loaner.

3 years ago

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Carole Mackie

They are pretty efficient but do a bit too much switching you from place to place . A lack of continuity

4 years ago

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Anonymous

They are very good. Other than all the buttons you have to push, to get to someone, they are awesome.

4 years ago

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Greta Hindmarsh Riverside, CA

Run as fast as you can! Nothing can be done online. The Customer Service Reps have no service skills and haven’t ever been able to help. When I finally decided to refinance I chose a different company because how hard it is to work with anyone. Now I am fighting them to actually get a payoff statement, holding up my refi.

4 years ago

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Bryan Smith Georgetown, TX

Horrible company to handle your mortgage. Very little information posted in your online account. No Customer service. They will lie to sign you up for a refi at no cost and then charge you 9k after taking 3 months to put together paper work.

4 years ago

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bubba Oak Ridge, TN

Company giving me the runaround on an escrow refund. It's been over two months and they refuse to wire or rush my money to me. Getting many different answers from different representatives. Zero progress and they care zero percent. STAY AWAY from them.

5 years ago

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Cheri l Gilbert, AZ

We were contacted by our lender to refi... sglhat a nightmare from start to finish there is absolutely no communication between departments and customers I felt I did most of the work. Never again with this company

5 years ago

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Snyder Temperance, MI

I changed insurance companies and now pay half of what I did, however my escrow went up! They misplaced funds I payed into my escrow. Claim to fix it and don’t. Do not return calls. Now despite sending several pre-approved notices for cash out refinance, they denied us. Good riddance!

5 years ago

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Roy Sierra Vista, AZ

horrible experience AVOID THEM they offer to let you skip a payment and don't honor it. spoke with Sean R and Mike P and all they say is we will look into it and do nothing and wont return calls or emails. I left them numerous voicemails and never got a call back. BEWARE

5 years ago

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Danielle Cheyenne, WY

The absolute worst. My mortgage was sold to this company and I had home damages that were covered by my insurance and this company and the buffoons that answer the phone made getting payment for contractors in a timely manner, absolutely impossible.

5 years ago

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M Petry Dallas, GA

Horrible, horrible, horrible experience with a VA refinance. They could not get our names correct. Took 6 weeks. Closing attorney FREEDOM MORTGAGE hired couldn't print the closing documents and didnt notify us until 90 minutes AFTER time scheduled for closing. I will move our mortgage ASAP.

5 years ago

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Aric Brunner Deepwater, MO

I would give zero stars to this company. Robert L will lies to you every chance he gets to get you to go to this company. Roberts manager is also kind of a joke. They will avoid admitting they have lied in very round about ways. Be very careful with this if you choose them.

5 years ago

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Gerald T Goodnow

Great rate , settled in 30 days , fast service, Did everything they said they would in a timely manner, no surprises

6 years ago

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TheOne AndOnly Gibsonia, PA

I have no complaints with this mortgage company. I’ve had them for 5yrs. They reached out to me when I could get an even better rate.

2 years ago Edited April 13, 2022

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Jon Waxbom Tucson, AZ

Do not trust this company. They will buy your mortgage then ask you to refi and promise it will cost nothing and that they don't want to lose you as a customer. You keep saying nothing is free and they keep saying they don't want to lose you as a customer. You finally go along with it and low and behold they swindle you out of $3200. Stay away - if they buy your mortgage refi to a new lender. Run.

2 years ago

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Robert Rootes Bestselling Author Fredericksburg, VA

They have good communication with their clients. They were easy to contact during the lockdown. They were willing to work with clients when money got tight.

3 years ago

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Benjamin Park Dallas, TX

Refinance sept is the worst no accountability for agents and supervisors , the escalation department also side with their employees - I filed my complaint with centers affair and the better business bureau on how this company employees mishandled my refinance I lost money selecting this company over the others they dragged my refinance to out to 5 months -

3 years ago

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Lori Fletcher Saratoga Springs, UT

We have been with Freedom Mortgage for 2 years now and have really appreciated their customer service, ease of website and updates through email.

5 years ago

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Nik Anderson South Jordan, UT

Our mortgage was transferred to Freedom. Their website is easy to use and the customer service was great while we transferred our loan to them.

6 years ago

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April H Cape Coral, FL

DO NOT USE THIS COMPANY!!!! They deserve ZERO stars. Do yourself a favor and go with a different, better mortgage company. (A real company). Worst customer service ever. Their loss draft dept is inconsiderate and very rude.

2 years ago

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Kay Rosenthal Alpharetta, GA

My loan was transferred to Freedom Mortgage. Made my first payment because I got new loan number from the servicer that sold my loan to them. Have tried and tried to reach them. No customer service.

2 years ago

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Sadie Mallory Los Angeles, CA

They dont bug you they dont force you to do anything you dont want. My experience with them has been good so far they help when i call them.

2 years ago

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Candice G American Fork, UT

Our home loan was with Freedom Mortgage and the times I had to talk to customer service they were always so helpful and very friendly.

5 years ago

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Customer Saratoga Springs, UT

Freedom Mortgage has been a great mortgage lender because of their customer service and their website is user friendly.

5 years ago

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Gerald Johnson

They are just alright.,They stumble all over you and each other trying to finance and then re-finance your home.

4 years ago

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Jennifer Wilson Salt Lake City, UT

The reps we have worked with are great people and seem to have our best interest in mind.

4 years ago

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Christian

Very little experience, but when I called they were extremely helpful.

4 years ago

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Unhappy Person Port Washington, NY

Horrible customer service. They give you wrong or vague information and you have to act like a lawyer to get them to provide you with the information you need and deserve.

5 years ago

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Anonymous

No real concerns with the mortgager. We have only been with them for 2-3 months

6 years ago

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Judith Nabarrete Las Vegas, NV

Low rates and terms simple interest mmprtgage that pays off fast.

6 years ago

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Andrea Wynne Shakespeare Stockton, CA

Easy to work with. Friendly employees. No harassing phone calls. Refinancing was easu.

2 years ago

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Mr Patterson Atlanta, GA

What I liked about Freedom Mortgage is that they financed my 1st home. Unfortunately when I had enough equity in my home they didn't offer a cash out refinance.

2 years ago

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John Dittmer Lorton, VA

The application process was very long and frustrating. I stopped my latest application to re-finance my mortgage with them because what they were offering didn't make any sense.

2 years ago

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Colin North Fork, CA

They take care of veterans and they have called me when the interest are lower than what my is. So cool.

3 years ago

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Barbara Keenan

Customer service is ABSOLUTELY AWFUL!!!!! Our mortgage was sold to them last month. Rudest most unwilling to help customer service.

2 years ago

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Vicky Staats Atlanta, GA

Great service and the employees are courteous and kind

3 years ago

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Kay Hale Sarasota, FL

EXCELLENT APR's, GOOD CUSTOMER SERVICE. NOT QUICK TO CLOSE, THOUGH.

4 years ago

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Anders Orlando, FL

Horrible customer support and servicing. Extremely rude and unhelpful - was hung up on because I couldn’t find my loan number

4 years ago

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Kitacraw Lawrenceville, GA

Trustworthy. Customer service helpful and reliable. Fair rates.

4 years ago

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Radoslavrobev Lutherville, MD

A few days ago by mistake they charged me twice for my mortgage. So for a few days I been on the phone to ask for my refund- which they take forever

5 years ago

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Don West Cortez, CO

Easy to deal with and they had good rates.

6 years ago

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Roger Paradis

They had the best rates for a refi with no out of pocket.

6 years ago

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DONNA FURMAN

Love my house !!! Have had no problems with my lender

6 years ago

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Ronnara Storr FL

Good company. Had a few delays in receiving requested documents, but overall good service.

2 years ago