United Wholesale Mortgage (UWM) is a wholesale lender that offers conventional fixed-rate and adjustable-rate mortgage loans (including a perfectly balanced 5/5 ARM), FHA loans, USDA loans, VA loans, and Jumbo loans. Based in Pontiac, Michigan, UWM has been providing mortgage products since 1986.

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The Good

  • High Loan Balance Available
  • Tools for Lenders
  • Speed
  • Customer Service
  • Tools for Borrowers

High Loan Balance Available

United Wholesale Mortgage offers loan amounts for both primary and secondary homes up to $726,525, funding purchases up to 90 percent LTV (loan-to-value ratio) and refinances up to 80 percent LTV. These high-balance loans require a minimum credit score of 680 with a 43 percent maximum DTI (debt-to-income ratio).

Tools for Lenders

UWM provides a platform for lenders to create a purchase or refinance loan using an advanced form. Lenders can price out scenarios and match borrowers with the right loan with Easy Qualifier as well as get the estimated market value of a prospect’s property.

The company’s marketing toolbox includes these marketing materials:

  • Create customized fliers, videos, social media posts, and emails
  • Download a monthly marketing calendar
  • Keep in touch with past borrowers with client retention tools

In additional, UWM participates in professional development events like conferences and expos to assist lenders in providing the best services to borrowers.

Speed

United Wholesale Mortgage has a conventional loan turn time in two days or less. FHA loans, Jumbo/Non-Agency loans, USDA loans, and VA loans also have a turn time of two days. UWM averages 15 days or less submission to CTC (clear to close). And UWM members get access to loan accelerator tools like Doc-Less, EASE Docs, and virtual e-closing.

Customer Service

UWM members can call for assistance or use the online chat feature. The company also has a help desk service called PRONTO that facilitates communication between you and your account executive. With all of these resources, the company shows it cares about getting your questions answered and your problems resolved.

Tools for Borrowers

Borrowers visiting the UWM website can keep up with today’s mortgage stats by viewing today’s market data. They can also find new home listings and the agents who manage them.

The Bad

  • Membership Required

Membership Required

Unfortunately, many of the features discussed are available only to members of the United Wholesale Mortgage lender network. And it should be noted that the products are directly geared towards lenders serving their own borrowers.

The Bottom Line

For lenders, there isn’t a better loan network to join than United Wholesale Mortgage. The company offers excellent products and services to lender members and these benefits trickle down to borrowers. For example, UWM does not charge an escrow waiver fee, which can save borrowers thousands of dollars at closing. Plus, borrowers can use assets as income in the application process and sometimes UWM has promotions such as offering free appraisals.

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User Reviews

Star Rating

3.3
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7 Reviews

Review Breakdown

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Andrea Jones
December 6th, 2019 Grand Rapids, MI DETAILS
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Jacked up my escrow and refused to fix it Promised follow up by multiple people that never happened. Recently re financed with them and to say that I truly regret it is an understatement. Run away and avoid at all cost

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Lee
October 9th, 2019 Devon, PA DETAILS
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I'm a mortgage customer who recently refinanced. The ease of the website and straightforward customer service on the phone is a step up from my previous mortgage company. So far so good.

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KARAMA RASHEED
September 17th, 2019 West Covina, CA DETAILS
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Trying to close a loan with this mortgage company. The underwriters are difficult to work with and very adamant on items required no middle grounds. Extremely bad customer service too

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JT Blair
September 4th, 2019 Woodland Park, CO DETAILS
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United Wholesale Mortgage is the epitome of Efficiency and Customer Service. They have no equal in the Home Loan business.

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Leslie Bridges
April 18th, 2019 Sherrills Ford, NC DETAILS
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WARNING!!! This company is incompetent. Please do your research before doing business with United Wholesale Mortgage. If you already have a loan with them get out because, if you have a problem there is basically no customer service read reviews! Fast growing big Corp . GOOGLE AND READ seems in recent fast wealth for UWM they’ve forgotten about their customers

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Terence A Weber
June 11th, 2018 Las Vegas, NV DETAILS
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Good customer service and good customer support

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Jacob Kiesel
June 11th, 2018 Salt Lake City, UT DETAILS
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Good service, excellent loan offerings. Highly recommended for those with good credit.

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