United Wholesale Mortgage (UWM) is a wholesale lender that offers conventional fixed-rate and adjustable-rate mortgage loans (including a perfectly balanced 5/5 ARM), FHA loans, USDA loans, VA loans, and Jumbo loans. Based in Pontiac, Michigan, UWM has been providing mortgage products since 1986.
United Wholesale Mortgage offers loan amounts for both primary and secondary homes up to $726,525, funding purchases up to 90 percent LTV (loan-to-value ratio) and refinances up to 80 percent LTV. These high-balance loans require a minimum credit score of 680 with a 43 percent maximum DTI (debt-to-income ratio).
UWM provides a platform for lenders to create a purchase or refinance loan using an advanced form. Lenders can price out scenarios and match borrowers with the right loan with Easy Qualifier as well as get the estimated market value of a prospect’s property.
The company’s marketing toolbox includes these marketing materials:
In additional, UWM participates in professional development events like conferences and expos to assist lenders in providing the best services to borrowers.
United Wholesale Mortgage has a conventional loan turn time in two days or less. FHA loans, Jumbo/Non-Agency loans, USDA loans, and VA loans also have a turn time of two days. UWM averages 15 days or less submission to CTC (clear to close). And UWM members get access to loan accelerator tools like Doc-Less, EASE Docs, and virtual e-closing.
UWM members can call for assistance or use the online chat feature. The company also has a help desk service called PRONTO that facilitates communication between you and your account executive. With all of these resources, the company shows it cares about getting your questions answered and your problems resolved.
Borrowers visiting the UWM website can keep up with today’s mortgage stats by viewing today’s market data. They can also find new home listings and the agents who manage them.
Unfortunately, many of the features discussed are available only to members of the United Wholesale Mortgage lender network. And it should be noted that the products are directly geared towards lenders serving their own borrowers.
Horrible company to work with. My mortgage was pulled twice in one month and I called to get a refund. It has taken countless hours of being on the phone, inconsistent answers, zero follow through, errors throughout, cover ups and excuses. It has been 12 days and I still am having to deal with this company! DO NOT USE THEM!
Jacked up my escrow and refused to fix it Promised follow up by multiple people that never happened. Recently re financed with them and to say that I truly regret it is an understatement. Run away and avoid at all cost
I'm a mortgage customer who recently refinanced. The ease of the website and straightforward customer service on the phone is a step up from my previous mortgage company. So far so good.
Trying to close a loan with this mortgage company. The underwriters are difficult to work with and very adamant on items required no middle grounds. Extremely bad customer service too
United Wholesale Mortgage is the epitome of Efficiency and Customer Service. They have no equal in the Home Loan business.
WARNING!!! This company is incompetent. Please do your research before doing business with United Wholesale Mortgage. If you already have a loan with them get out because, if you have a problem there is basically no customer service read reviews! Fast growing big Corp . GOOGLE AND READ seems in recent fast wealth for UWM they’ve forgotten about their customers
Terence A Weber
Good customer service and good customer support
Good service, excellent loan offerings. Highly recommended for those with good credit.