Name: United Wholesale Mortgage
Rating: 2.0

star star_border star_border star_border star_border

Jonathan Sanders Fresno, CA

ASKING FOR INTERIOR PHOTOS ON A HOME THAT HAS NOT BEEN BUILT. SPENDING OVER 3 HOURS W THEM ON THE PHONE AND THEY STILL DONT GET IT. THEN HAVING THEM COME BACK AND ASK ME FOR PHOTOS OF DETECTORS. IT CANT POSSIBLY GET THIS STUPID BUT IT IS. EVERYONE IS A SEAT WARMER AND IF THE HOUSE IS MADE SUBJECT TO PLANS WHICH IS NOT EVEN BUILT YET THEY SHOULD HAVE READ THE REPORT. SO STUPID!!!

3 years ago

star star_border star_border star_border star_border

brenda blatt South Pasadena, CA

The UWM service is entirely unreliable. I have had many mortgages and never any problem that was not resolved by the lender immediately. At UWM they won't let you speak to or email anyone or department who is causing your issue. The agents are only allowed to "forward" a message to the correct department, and they never respond. Worst service I have ever experienced. Currently praying they sell my mortgage to a reliable lender.

3 years ago

star star_border star_border star_border star_border

Maria Ch Cape Coral, FL

Had a mortgage with them last year and dumped them after 2 months. The UWM underwriter was difficult and uptight and was consistently requesting paperwork that was just over the top. I did receive a low APR but, the process experience was pure hell and unpleasant compared to other lenders. Avoid this lender…absolutely do not recommend them.

3 years ago

star star_border star_border star_border star_border

John Jay Gurcsik Scottsdale, AZ

I qualify for PMI removal and emailed them on 1/4/22 for next steps to get it removed. They simply never responded. I emailed them once a month for help, paying extra $61/month when I shouldn't need to. It is now the end of April, and they finally contacted me 1 business day after I filed a complaint with the Consumer Financial Protection Bureau. They are still dragging their feet, saying it will take an additional 60 days. This is in breach of federal law. If you file a complaint with the CFPB, United Wholesale Mortgage will respond to you ASAP.

3 years ago Edited April 20, 2022

star star_border star_border star_border star_border

Tony Rendon Cockeysville, MD

Absolutely the worst mortgage company I've ever worked with, and I've worked with a ton over the past 15+ years. Their portal is incomprehensible, there is no one person who will pick up the phone, and hence, no one has any responsibility for a file. They have never ONCE had something as simple as the correct person vested on their Deeds of Trust, for example.

3 years ago

star star star star star

UWM Anaheim, CA

I had a very positive experience in my dealings with UWM. The individual you work with makes all the difference ! Thank you.

4 years ago

star star_border star_border star_border star_border

John C Concord, CA

Incompetent mortgage brokers, company kept changing their requirements in the middle of the process. Nobody ever said no, I just gave up after being jerked around for months. Not writing up the entire saga, it was a nightmare. In leaving a review I found terrible reviews by people who got loans, then had loan servicing from hell. See their Facebook page.

5 years ago

star star_border star_border star_border star_border

Bobbie VanZile Lawton, MI

If I could give them a zero star I would. HORRIBLE CUSTOMER SERVICE!! They have my November payment “suspended” which basically means they have had our money but won’t apply it to the loan. It’s been 30 days and 18 of which we have called daily to get it applied. Why?!?! You have the money. Can’t wait to refinance and get rid of them. BUYER BEWARE!

5 years ago

star star_border star_border star_border star_border

Rooster Grand Prairie, TX

UWM is the worst lender on the market. The uwm.loanadministration website is trash and the customer service is horrible. Long story but for the past 5 months I literally have to fight to pay my mortgage, they make the process so difficult and won’t claim responsibility for anything. I now have resorted to sending a certified check every month because that’s the only way this incompetent company can’t mess up taking my money.

5 years ago

star star star star star

JT Blair Woodland Park, CO

United Wholesale Mortgage is the epitome of Efficiency and Customer Service. They have no equal in the Home Loan business.

6 years ago

star star_border star_border star_border star_border

Leslie Bridges Sherrills Ford, NC

WARNING!!! This company is incompetent. Please do your research before doing business with United Wholesale Mortgage. If you already have a loan with them get out because, if you have a problem there is basically no customer service read reviews! Fast growing big Corp . GOOGLE AND READ seems in recent fast wealth for UWM they’ve forgotten about their customers

6 years ago

star star_border star_border star_border star_border

Lori G. Leeds, LDS

If you don't have any issues it's fine I guess. But if you do need to contact them for anything, they have the WORST attitudes. Customer service reps could not be more bothered to help customers. I hate when I have to call or email to follow up with anything bc they are so unbelievably rude.

1 year ago

star star_border star_border star_border star_border

Jason Milton, DE

Appraisers are not good. They write up issues from hearsay versus actual inspection. Extra fees just before closing to force additional expenses. Interest rate kept creeping higher despite locked rate and extensions too. Very frustrating process.

2 years ago

star star_border star_border star_border star_border

Frank Azevedo Little River, SC

What a joke!! are credit scores 811 in the U.S. 837 in Canada they said they did not like that it was better in Canada( WHAT) and did not let my mortgage guy know he had to call them over and over.Me and my wife( nationality is USA) and pay U.S. taxes for 53 years she did not care what a suckjob

3 years ago

star star_border star_border star_border star_border

Rob Ludlow Lehi, UT

Great rates...but PRAY you don't need customer service. You'll be met by a poor website, dropped calls, blind transfers, dropped chat sessions... REALLY tough to service your account if you run into any issues (EVEN if you pay 100% on time!)

4 years ago

star star_border star_border star_border star_border

CDell San Luis Obispo, CA

DO NOT USE THIS COMPANY! They mismanaged my escrow and caused my insurance to be cancelled! I don't know what they did with the money. They refuse to answer my emails and when I call they transfer me and "disconnect". I don't know how a company can continue to do business like this in this country without consequences.

4 years ago

star star_border star_border star_border star_border

ShellaMarie Angeles Rialto, CA

Trying to close refinance loan, had to sign closing disclosures multiple times, all with lower rate than previous loan but 3 days before closing had to sign another closing disclosures with higher rate and $5,000 cash to close from borrower. Underwriter being difficult causing delay. I end up backing out. Extremely bad company.

5 years ago

star star_border star_border star_border star_border

Carey Donaldson Spokane, WA

Horrible company to work with. My mortgage was pulled twice in one month and I called to get a refund. It has taken countless hours of being on the phone, inconsistent answers, zero follow through, errors throughout, cover ups and excuses. It has been 12 days and I still am having to deal with this company! DO NOT USE THEM!

5 years ago

star star_border star_border star_border star_border

Jim Bihr Whittier, CA

This company must be a training system for appraisers. They are so inexperienced they use poor comps and don’t include all property details correctly. There is no integrity. Go elsewhere!

2 years ago

star star_border star_border star_border star_border

Parwiz Atefi Murrieta, CA

Such an unprofessional people they just decided to pay the increasing home insurance through my escrow and increase my monthly payment without even informing me ahead of time.

2 years ago

star star_border star_border star_border star_border

Andrea Jones Grand Rapids, MI

Jacked up my escrow and refused to fix it Promised follow up by multiple people that never happened. Recently re financed with them and to say that I truly regret it is an understatement. Run away and avoid at all cost

5 years ago

star star_border star_border star_border star_border

KARAMA RASHEED West Covina, CA

Trying to close a loan with this mortgage company. The underwriters are difficult to work with and very adamant on items required no middle grounds. Extremely bad customer service too

6 years ago

star star star star star

Jacob Kiesel Salt Lake City, UT

Good service, excellent loan offerings. Highly recommended for those with good credit.

7 years ago

star star star star star_border

Christina Holmes Kalamazoo, MI

Statements are easy to read and understand. Have not had any concerns or issues when dealing with UWM. We refinanced our home with ease.

3 years ago

star star star star star_border

Robert B Brigham City, UT

No major problems. I really like their website. The downside is they have sold my mortgage to other companies twice.

3 years ago

star star star star star

Terence A Weber Las Vegas, NV

Good customer service and good customer support

7 years ago

star star star star star

Monica Savard Gilbert, AZ

Very easy and quick. They took care of everything. Was a great experience

3 years ago

star star_border star_border star_border star_border

thinkingcustomer Long Beach, CA

The worst in every way. They make mistakes, customer service can never help, communication is terrible.

2 years ago

star star_border star_border star_border star_border

960 REALTY Brooklyn, NY

DO NOT EVER BORROW MONEY FROM THIS BANK!!! WORSE BANK IN THE NATION!!! WORSE CUSTOMER SERVICE!!!

2 years ago