Name: AmeriSave Mortgage
Rating: 4.7

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Verified Customer

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Thuy Nguyen Olympia, WA

Customer service is excellence! Darlene Srey is an awesome representative and very easy to work with.

3 years ago

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Verified Customer

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David Jennings, FL

Every time I need them, they are there pretty quick. They have people that would answer our questions.

3 years ago

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Verified Customer

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Brandon Bellemont, AZ

The interest rate we received was far better than others quoted. Called to ask why my auto payment wasn't set up. The line said 15 minute wait. 50 minutes later my 2 second question was answered.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at [email protected].

Jan. 20th, 2021

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Verified Customer

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Anonymous Williamsburg, VA

It was a very easy process with this company. They have great communication and I had no issues with them.

3 years ago

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Verified Customer

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Rajiv Clemmons, NC

They were very helpful and had the best prices. They were very quick and cooperative throughout the whole process.

3 years ago

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Verified Customer

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Ricardo Mogo Exeter, NH

For the products that were offered for my specific need, and the service provided by the team that assisted me.

3 years ago

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Verified Customer

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Nate Elliott Jonesboro, AR

Great experience with little hassle. I was able to speak with my loan officer or the underwriter at any time.

3 years ago

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Verified Customer

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Anonymous

The process was very easy and the loan originators were able to walk me through each step of the process.

3 years ago

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Verified Customer

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Ralph

Their process was very convenient and quick. They were very supportive and responded quickly to me.

3 years ago

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Verified Customer

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Roy

My process took about seven months, but they had the lowest interest rates at the time. I'd like them to keep up with the communication with their customers.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at [email protected].

Dec. 24th, 2020

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Verified Customer

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Barb and Gene Ringhouse

Knows the market, has some good people ...process is s-l-o-w .... probably market - still have to hire enough people to serve customers.

3 years ago

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Verified Customer

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Timothy

All in all it was a pretty great experience. We got it done for a great rate. I am very happy. He was a great guy.

3 years ago

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Verified Customer

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Tragg

Everything is electronic so it was easy to do. It was good. I am glad I did it because it was a good deal.

3 years ago

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Verified Customer

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Alexey

Great, reputable company. The process was pretty smooth and great. Their rates are pretty competitive.

3 years ago

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Verified Customer

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Wayne

The people were helpful and it was easy to supply the documentation. I am perfectly happy with everything.

3 years ago

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Verified Customer

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Fabio Hernan LIVEROTTI

Because Rafael H and Irene S were super professionals throughout the process and very helpful so that all processes

3 years ago

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Verified Customer

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Brenda

Easiest bank transaction I ever had! Fast, efficient, easy website, in home closing, excellent notary closed the deal!

3 years ago

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Verified Customer

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Brent A Mack

Straight forward quotes. Best offer was there first offer. Low rates, low expenses with great personalized service.

3 years ago Edited January 10, 2024

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Verified Customer

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Robert

Things unraveled during the process. The first person talked to was good but they need to improve communication when it goes from the person you initially dealt with to the long process. Communication broke down big time.

3 years ago

Reply from AmeriSave Mortgage

Robert, Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at [email protected]. We look forward to speaking to you soon.

Sep. 21st, 2020

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Verified Customer

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F

Everything is alright and good. When I needed my loan coordinator, there was quick responses. Nobody lied to me.

3 years ago

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Verified Customer

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Daniel

Amerisave looks to be the best deal and I am glad I went with them. It was great. Everything went easily.

3 years ago

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Verified Customer

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Jon Sun City, AZ

My wife and I used Amerisave to refinance. They were very competitive, friendly and everything was completed quickly!

3 years ago Edited January 10, 2024

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Verified Customer

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Jennie Asheville, NC

Great service, easy process. Worked hard to make the numbers work and ensure you were happy with the results.

3 years ago

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Verified Customer

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Joseph Las Vegas, NV

I am very satisfied with the results. Every time we called, they were understanding and someone was willing to help.

3 years ago

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Gregory Cordova, TN

Their customer service has a long way to go, it needs to improve. They gave me the best deal but there is no communication and no follow up. They don’t respond to phone calls and when I asked talked to the manager, he didn’t have the decency to call me back. He wanted to do it through email. I asked multiple times. They’re horrible.

3 years ago

Reply from AmeriSave Mortgage

Gregory,
Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at [email protected]

Aug. 21st, 2020

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Verified Customer

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Segundo Charlotte, NC

Very convenient online banking. It is very accessible. I am glad I did. It is the best internationally on the market.

3 years ago

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Joseph Naples, FL

I do recommend them. I like the person that contacted me. Applying was quick and it went very smoothly.

3 years ago

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Verified Customer

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Anonymous Independence, MO

I like the friendly staff. I get great service through the whole process. They are always there to answer questions.

3 years ago

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Verified Customer

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Gerald Tacoma, WA

Things went fairly smoothly. They responded to my phone calls when I had questions and they gave me the best interest rate.

3 years ago

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Verified Customer

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Anonymous Warrington, PA

Everything is online which is really convenient. There is good customer support. I know can trust them.

3 years ago

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Verified Customer

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Milton Surprise, AZ

Whenever we have questions, they are very prompt to take care of it. They are very knowledgeable and professional.

3 years ago

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Verified Customer

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Leah Victorville, CA

They did the job and they did it promptly. They person was a go-getter who took care of things. I am glad I did it.

3 years ago

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Donald Lubbock, TX

Communication was easy and always timely. They were the first to respond to my request and I am glad that it worked.

3 years ago

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Verified Customer

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Douglas Gibsonia, PA

Matt Carter, who I was working with, explained everything about the process and kept things going well.

3 years ago

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kenny armes Seattle, WA

Require a lot of paperwork, but it was worth it. Took a long time because of my situation being over the road truck driver not being home to submit paperwork.

10 months ago

Reply from AmeriSave Mortgage

Mr. Armes, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jun. 8th, 2023

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Verified Customer

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Guillermo Galindo Kissimmee, FL

Smooth, easy, fast replies, proactive and prepared originator and mortgage broker, best APR from all the others that I shopped around. We’ll definitely do business with them again.

1 year ago

Reply from AmeriSave Mortgage

Guillermo, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Mar. 30th, 2023

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Paul Romeoville, IL

They work well getting people a mortgage with low score on their credit. They helped me work with getting are credit scores up to be able too own are own house. Thank you to the team I worked with.

1 year ago

Reply from AmeriSave Mortgage

Paul, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Mar. 30th, 2023

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Verified Customer

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Kathleen Clarksville, TN

The team we worked with were great! They kept us informed every step of the way. Everything just ran smoothly and the length of time before closing was good. AmeriSave is who we would recommend highly.

1 year ago

Reply from AmeriSave Mortgage

Kathleen, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Mar. 22nd, 2023

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Theresa Szudy Chicago, IL

Amerisave is the best. They took care of all my needs and they are always there to help me when needed. Always able to get the answers I need. They are awesome. Thank you amerisave.

1 year ago

Reply from AmeriSave Mortgage

Ms. Szudy, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Mar. 8th, 2023

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Robert Owen Tappahannock, VA

Very genuine and professional. I really felt like each employee wanted to help us in anyway possible. Everyone was efficient and responded to every need, question or anything right away.

1 year ago

Reply from AmeriSave Mortgage

Mr. Owen, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Mar. 8th, 2023

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Stacy Milton, FL

I loved my loan originator, Lee E. He's funny, personable, and thorough. One thing though was forgotten apparently. The loan was supposed to have included my home insurance. Amerisave week called my provider, got all the information and told them to stop drawing the monthly from my auto-pay. Then it didn't get written in and now my insurance has been canceled because I wasn't aware for 5 months. I've tried reaching out to 3 different people with no response.

1 year ago

Reply from AmeriSave Mortgage

Stacy, we sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to [email protected] so that we can assist you. When you do call or e-mail us, please be sure to notate the site where your review was posted. We look forward to speaking with you.

Mar. 2nd, 2023

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Tamra Atlanta, GA

I liked my loan processor. I didn’t like how stringent their underwriters were as the things they asked were wholly unrelated to ability to pay the loan. Also, since my loan was sold, the new company can’t find my loan so now I can’t communicate with them about important questions. So now I’m frustrated. My loan processor is no longer with the company so he can’t guide me through now.

1 year ago

Reply from AmeriSave Mortgage

Tamra, we sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to [email protected] so that we can assist you. When you do call or e-mail us, please be sure to notate the site where your review was posted. We look forward to speaking with you.

Jan. 26th, 2023

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John Ketner Winston-Salem, NC

The process was easy. The staff made every step of the process completely open and simple. They accommodated every concern in simple, understandable terms, and moved the process along expeditiously.

1 year ago

Reply from AmeriSave Mortgage

Mr. Ketner, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jan. 26th, 2023

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Jon Siegel Framingham, MA

I have been in the real estate business for over 35 years, obtaining new mortgages and MANY refinances. I have found Amerisave to be the WORST company to try to deal with compared to all of the other companies I have dealt with. Their rates are probably among the lowest, but initial and ongoing customer service experiences are horrendous, and if I had the chance to do it again, I would NOT do business with them. I wasn't too concerned with the difficulty in refinancing with them last fall (extremely painful), figuring that it's a one-time effort that would pay for itself with the lower rate I was getting. But since then I have had several dealings with them, and find their customer service to be among the most consumer-UNFRIENDLY that I have experienced. From trying to fix an escrow problem that was THIER fault, to trying to get some basic info about putting a mortgaged property into an LLC, each time it took forever to get help, the process was cumbersome, and even after being told an issue was resolved, it turns out it wasn't. With the escrow problem, I was told that their system couldn't correct my escrow amount for 1 1/2 months, so in the mean time I had to pay an extra $600/mo. payment so as not to be considered delinquent with my payment. Don't be drawn in by their low rates and the smooth talking loan originators, and go with a different company that cares about their customers.

2 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at [email protected].

Sep. 9th, 2021

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Al Goerig Bristol, PA

I liked that most of the majority of the process was taken care of online. Our Loan Originator was efficient and kept us well informed of the process and any needed documentation to move the process along.

3 years ago

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Norman Joseph Imperial, PA

Ryan v made this process extremely easy, communicated effectively and helped me through out the process. I highly recommend Ryan to anyone that is looking for help with a mortgage (new or refinance)

3 years ago

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Albert A DeMuth Jr Redding, CA

I appreciated the assistance I received through the entire process. I was never left on my own nor expected to understand and enterprit the volumes of paper work involved. This was all done electronically.

3 years ago

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Verified Customer

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Breanda Gorszczyk Chandler, AZ

The team was great. They were on the ball!!!!

6 months ago

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Erlinda Galindo Phoenix, AZ

It was very quick and easy, everyone was very helpful.

6 months ago

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Verified Customer

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Joseph Gonsalves

Great, prompt service. Very nice helpful

6 months ago