Capital One Logo
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6.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 23rd, 2022

Founded in 1988 and headquartered in Virginia, Capital One offers financial services ranging from credit cards to banking to home and small business loans.

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The Good

  • Competitive Interest Rates
  • Relatively Low Closing Costs
  • Customer Communication
  • Mobile App

Competitive Interest Rates

As of December 2016, for a borrower with excellent credit purchasing a $250,000 home with a $50,000 down payment and a 30-year fixed rate loan from Capital One, the interest rate comes out to be 4.13 percent, which is very competitive among interest rates offered by other top home loan companies.

Relatively Low Closing Costs

Capital One charges closing costs of 2 to 5 percent of the total purchase price, which is relatively low in the industry.

Customer Communication

Capital One provides its borrowers with frequent updates about the status of their loan throughout the entire lending process.

Mobile App

Capital One customers have access to a mobile app that is compatible with iOS, Android, and Windows devices. This app allows borrowers to view and manage their loan from their smartphone or tablet.

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The Bad

  • High Credit Score Requirement
  • Limited Loan Options

High Credit Score Requirement

Capital One has set its minimum acceptable credit score for borrowers at 660, which is one of the highest disclosed requirements of all of the companies we've reviewed.

Limited Loan Options

While many other companies in the industry offer several types of home loans, Capital One only offers two: fixed rate mortgages and adjusted rate mortgages. This greatly limits the options of the borrower.

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The Bottom Line

Capital One provides competitive interest rates, relatively low closing costs, frequent customer communication, and a useful mobile app. However, the company's loan options are limited and its minimum credit score requirement is high.

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Star Rating

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4.2

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24 Reviews

Review Breakdown

5 grade

63%

4 grade

17%

3 grade

8%

2 grade

0%

1 grade

13%

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Mary Jackson Blytheville, AR

Capital One had been the most professional company since I purchased my home. I he customers service is always quick and easy and the agents are very knowledgeable in assisting me with all my needs. I have never been disappointed nor dissatisfied with the services of Capital One. I highly recommend this company!!!

2 years ago

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Judy Fred Wakefield, RI

I have Capital One in my wallet, why not on my home? They offer competitive rates and the customer service is amazing. They let me know what to provide, and in a day I had all of my information securely uploaded. The process is so easy and every step of the way I had answers to all of my questions. Highly recommended!

2 years ago

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Karen Rapp San Marcos, CA

Capitol One is a great company if you are starting out with credit or have poor credit. Interest rates may be a little high but if you make payments on time, they report to the credit bureaus in a timely manner. In doing so, you can repair bad credit sooner than later.

3 years ago

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Reggi Jones Charlotte, NC

Capital One is awesome to work with. I owed money and constantly worked with me until I got a Payment to repay then back the money owed! Thank you Vapital One for your Patienxe! Reggi Jones

2 years ago

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margaret dickens Albuquerque, NM

They offer very competitive rates and their customer service is great! Their websites and app are very user friendly and easy for the eyes to find whatever you looking for.

2 years ago

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Amarie Rodriguez Spring, TX

I have capital one credit cards and auto financing. They are great! We always get a low interest rate and we’ve never had any problems with them. They’re a great company.

3 years ago

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Kelsey Mclean Knoxville, TN

I’ve used Capital One cards for about 20 years & they are amazing! Easy to dispute a charge on a card and the employees are greatly helpful!

2 years ago

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adrian avram Tampa, FL

I have a credit card and loan with them-and received good service and competitive offers-customer service is prompt and efficient

3 years ago Edited February 16, 2022

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Esperancia Decoste Hollywood, FL

Capital is number Bank for mortgage, auto loans. Their interest rate is in top and they value their customers.

2 years ago

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Diana Lynn San Francisco, CA

Great company and lender, smooth process and easy process I highly recommend and had no problems.

2 years ago

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Pete Dizbon Sequim, WA

Their communication is excellent. I have never had any problems with them !

2 years ago

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Raj R Schaumburg, IL

Great company to work with. Received timely notifications on payment details.

2 years ago

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Brenda Wilson

Just love the Polite Easy to work with company

2 years ago

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Melody Rowe Fayetteville, NC

Excellent customer service and a very easy process.

2 years ago

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Steve Pitman Largo, FL

Process was simple and quick, stress free

3 years ago