Capital One Logo
star star star star star_border

6.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 23rd, 2022

Founded in 1988 and headquartered in Virginia, Capital One offers financial services ranging from credit cards to banking to home and small business loans.

View Best Mortgage Lenders

Top Ranked Companies

thumb_up

The Good

  • Competitive Interest Rates
  • Relatively Low Closing Costs
  • Customer Communication
  • Mobile App

Competitive Interest Rates

As of December 2016, for a borrower with excellent credit purchasing a $250,000 home with a $50,000 down payment and a 30-year fixed rate loan from Capital One, the interest rate comes out to be 4.13 percent, which is very competitive among interest rates offered by other top home loan companies.

Relatively Low Closing Costs

Capital One charges closing costs of 2 to 5 percent of the total purchase price, which is relatively low in the industry.

Customer Communication

Capital One provides its borrowers with frequent updates about the status of their loan throughout the entire lending process.

Mobile App

Capital One customers have access to a mobile app that is compatible with iOS, Android, and Windows devices. This app allows borrowers to view and manage their loan from their smartphone or tablet.

thumb_down

The Bad

  • High Credit Score Requirement
  • Limited Loan Options

High Credit Score Requirement

Capital One has set its minimum acceptable credit score for borrowers at 660, which is one of the highest disclosed requirements of all of the companies we've reviewed.

Limited Loan Options

While many other companies in the industry offer several types of home loans, Capital One only offers two: fixed rate mortgages and adjusted rate mortgages. This greatly limits the options of the borrower.

gavel

The Bottom Line

Capital One provides competitive interest rates, relatively low closing costs, frequent customer communication, and a useful mobile app. However, the company's loan options are limited and its minimum credit score requirement is high.

View Best Mortgage Lenders

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

4.2

star star star star star_border

24 Reviews

Review Breakdown

5 grade

63%

4 grade

17%

3 grade

8%

2 grade

0%

1 grade

13%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star

Service

star star star star star

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star star_border

Shelton Germaine Rogers, AR

I considered using Capital One when I was doing a refinance for my home a while back. I have had accounts with this bank for well over 10 years and I had hoped they would provide a competitive bid. That wasn't the case, they were about 1% higher than the bank I ended up using. The process was nice and easy, I would consider using this company again should the need arise.

2 years ago

check_circle

Review Source

star star star star star_border

Steve Portland, OR

They offer a better than competitive rate. However, if you're not real comfortable doing a lot of work online, be aware. We have a couple of CapOne accounts already, so the personal qual was easy and we wanted a low LTV loan so it went thru quick

2 years ago

check_circle

Review Source

star star star star star_border

Alisha McDanal Seattle, WA

During the COVID pandemic this company was great to there customers and willing to help and where very understanding of the set backs that had occurred.

2 years ago

check_circle

Review Source

star star star star star_border

Laura Mccall Yuba City, CA

Capital one is very fair, and super easy to work with. Their website is very easy to navigate to make your payment quickly

3 years ago