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PaymentCloud

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3.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: May 4th, 2022

PaymentCloud is a full-service ISO and merchant service provider that seeks to provide innovative solutions and unparalleled customer service. It has been in business since 2013, and works to offer superior financial products while still keeping prices low. 

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The Good

  • Competitive Pricing
  • High-Risk Calculations
  • Next Day Funding
  • Innovative Technology
  • Dedicated Account Representatives

Competitive Pricing

PaymentCloud charges fees that are extremely competitive within the industry. Pricing is as follows:

Online Transactions

  • Starting percentage - 0.85%
  • Starting cost per transaction - $0.04
  • Monthly fee - $9.95

POS Transactions

  • Starting percentage - 0.25%
  • Starting cost per transaction - $0.03
  • Monthly fee - $9.95

Mobile Payments

  • Starting percentage - 0.85%
  • Starting cost per transaction - $0.05
  • Monthly fee - $9.95

Consumers will need to keep in mind that the pricing figures change based on the merchant's risk level and supporting bank.

High-Risk Calculations

PaymentCloud will work with customers on evaluating their company and its risk level. PaymentCloud has been working hard to work through businesses with high risk for the past seven years. When you call PaymentCloud, they will match you with the merchant account they think is best based off of your risk level. If businesses fall in the high risk category, the company realizes it can be hard to find a credit card processor. Regardless of your line of business, PaymentCloud tries to make it possible for your company to have a safe and efficient credit card processor.

Next Day Funding

PaymentCloud does not make businesses wait to access their hard-earned capital; instead, the company offers next day funding for all card types. Next day funding is especially beneficial for businesses that process the bulk of transactions in the evening; businesses located on the West Coast; merchants who process heavy volume during the weekend; and businesses that have daily or weekly expenses such as payroll, restocking inventory, and shipping costs.

Innovative Technology

As an industry leader in product innovation and cutting-edge technology, PaymentCloud provides merchants with payment processors that are customized to their business types. The company's terminal selections include the latest EMV Smartchip technology, wireless options, countertop devices, and PIN pad options. PaymentCloud also offers mobile processing hardware and applications, tablet POS systems, and secure online payment gateways.

Dedicated Account Representatives

Each of PaymentCloud's account representatives is rigorously trained in merchant services, product specifications, pricing structure, and payment support. When a customer signs up with PaymentCloud, they will be assigned an expert account representative, who will assist with filling out the application, walk through how to set up the equipment and electronic processing software, go over pricing structure and Visa/MasterCard rates and fees, provide notification when industry and/or security updates arise, and deliver personalized customer service. Its dedicated account representatives have led to mostly positive merchant services reviews. 

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The Bad

  • Time in Business

Time in Business

PaymentCloud has only been in business since 2013, making the company a relative newcomer to the industry with less experience than many of its competitors.

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The Bottom Line

PaymentCloud has been in the merchant account business since 2013 and strives to give high risk companies a chance at getting approved. The company offers very competitve pricing, next day funding, innovative technology, and personalized customer service. We recommend customers consider the benefits of PaymentCloud's credit card processing against other merchant account providers in the industry, using merchant services reviews as a main source of research. 

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Star Rating

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2.5

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19 Reviews

Review Breakdown

5 grade

32%

4 grade

5%

3 grade

0%

2 grade

5%

1 grade

58%

Sentiment Criteria

Value

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Quality

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Service

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Alexandre Haussmann Queens, NY

Sara at PaymentCloud is absolutely wonderful! She is bar none the best representative I could have asked for. Without Sara my business would not exist today. Trying to get merchant processing for a 'high risk' company is a monumental undertaking, with landmines and roadblocks that no layman could reason. Sara has navigated me through the procedure of opening and properly maintaining merchant accounts with poise and positivity that I did not expect. Sara has gone the extra mile in ways I couldn't fathom, masterfully providing me with strong processor relationships. She has enabled me to focus my energy where it is needed, on growing the business. I could not ask for anybody better to help integrate me into merchant processing. Sara is polite, timely, and knowledgeable in her field.

3 years ago

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Leonardo Kammel Austin, TX

Have been with Paymentcloud for a couple of months now and I am beyond happy with them! Special shout out to my agent Brandon C., that really knows what he is doing. He was very helpful from the beginning and is continuing to do so as we are going on. Very happy and definitely the right choice. Will continue to be their customer even with non-high-risk business in the future.

4 years ago

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Reply from PaymentCloud

Hi Leonardo, thank you so much for your review! I'm so happy to hear you're beyond satisfied with your service. Brandon's awesome, he really knows what he's doing and I'm glad he's been so helpful to you and your business. PaymentCloud truly appreciates your business and looks forward to continuing our relationship in the future. Please feel free to reach out to Brandon if you need anything! -Caroline

Apr. 7th, 2021

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EARL MADISON Orlando, FL

So far m experience with PaymentCloud has been great! Olivia is the person to speak with if you want the job done correctly and all aspects of merchant orocessing explained properly! She has gone the extra mile and I will only deal with her and PaymentCloud for my future merchant processing and growth!

3 years ago

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Reply from PaymentCloud

Hi Earl. Thank you for your review and I'm glad to hear Olivia was able to help you out. We work hard to ensure all our merchants have an excellent experience with us and it's always great when we get feedback like yours.

We're happy that Olivia has been helpful in explaining everything from merchant processing options, payment gateways, recurring billing options--whatever the topic may be! Please don't hesitate to reach out if there's anything else we can help you with.

Sincerely,
The PaymentCloud Team

Jan. 20th, 2022

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Jacob Jones ,

Fantastic customer support and excellent for high risk industries. People do not understand that Paymentcloud does not actually handle your payments, the underlying companies such as Firstdata and others do. Many of the reviews and complaints against this company are incorrect. I have a fantastic rep, Chelsea who I would 10/10 use again!

4 years ago

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Reply from PaymentCloud

Hi Jacob, thank you so much for taking the time to review PaymentCloud. I'm so happy to hear you're satisfied with your service and with Chelsea's help, she's truly one of the best! Your recommendation means a lot to us. Please feel free to reach out with anything you may need! -Caroline

Apr. 7th, 2021

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Saeed Irvine, CA

We had issues getting an online processor for our vaping company, until we met Faviola who got us set up in a week. She always responded to us within a day and even walked us through changing our domain name. Truly helpful and I'd highly recommend working with her!

6 years ago

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Robert Cook DeSoto, TX

I love the company speed and efficiency in handling my application. Aran H was very professional and patient in helping me set up my account established. I'm delighted with the service of this company.

4 years ago