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PaymentCloud

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3.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: May 4th, 2022

PaymentCloud is a full-service ISO and merchant service provider that seeks to provide innovative solutions and unparalleled customer service. It has been in business since 2013, and works to offer superior financial products while still keeping prices low. 

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The Good

  • Competitive Pricing
  • High-Risk Calculations
  • Next Day Funding
  • Innovative Technology
  • Dedicated Account Representatives

Competitive Pricing

PaymentCloud charges fees that are extremely competitive within the industry. Pricing is as follows:

Online Transactions

  • Starting percentage - 0.85%
  • Starting cost per transaction - $0.04
  • Monthly fee - $9.95

POS Transactions

  • Starting percentage - 0.25%
  • Starting cost per transaction - $0.03
  • Monthly fee - $9.95

Mobile Payments

  • Starting percentage - 0.85%
  • Starting cost per transaction - $0.05
  • Monthly fee - $9.95

Consumers will need to keep in mind that the pricing figures change based on the merchant's risk level and supporting bank.

High-Risk Calculations

PaymentCloud will work with customers on evaluating their company and its risk level. PaymentCloud has been working hard to work through businesses with high risk for the past seven years. When you call PaymentCloud, they will match you with the merchant account they think is best based off of your risk level. If businesses fall in the high risk category, the company realizes it can be hard to find a credit card processor. Regardless of your line of business, PaymentCloud tries to make it possible for your company to have a safe and efficient credit card processor.

Next Day Funding

PaymentCloud does not make businesses wait to access their hard-earned capital; instead, the company offers next day funding for all card types. Next day funding is especially beneficial for businesses that process the bulk of transactions in the evening; businesses located on the West Coast; merchants who process heavy volume during the weekend; and businesses that have daily or weekly expenses such as payroll, restocking inventory, and shipping costs.

Innovative Technology

As an industry leader in product innovation and cutting-edge technology, PaymentCloud provides merchants with payment processors that are customized to their business types. The company's terminal selections include the latest EMV Smartchip technology, wireless options, countertop devices, and PIN pad options. PaymentCloud also offers mobile processing hardware and applications, tablet POS systems, and secure online payment gateways.

Dedicated Account Representatives

Each of PaymentCloud's account representatives is rigorously trained in merchant services, product specifications, pricing structure, and payment support. When a customer signs up with PaymentCloud, they will be assigned an expert account representative, who will assist with filling out the application, walk through how to set up the equipment and electronic processing software, go over pricing structure and Visa/MasterCard rates and fees, provide notification when industry and/or security updates arise, and deliver personalized customer service. Its dedicated account representatives have led to mostly positive merchant services reviews. 

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The Bad

  • Time in Business

Time in Business

PaymentCloud has only been in business since 2013, making the company a relative newcomer to the industry with less experience than many of its competitors.

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The Bottom Line

PaymentCloud has been in the merchant account business since 2013 and strives to give high risk companies a chance at getting approved. The company offers very competitve pricing, next day funding, innovative technology, and personalized customer service. We recommend customers consider the benefits of PaymentCloud's credit card processing against other merchant account providers in the industry, using merchant services reviews as a main source of research. 

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Star Rating

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2.5

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19 Reviews

Review Breakdown

5 grade

32%

4 grade

5%

3 grade

0%

2 grade

5%

1 grade

58%

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Garrison Holt

I’ll start this review by saying I have very mixed feelings about Payment Cloud. On one hand their account managers are great for the most part. (Mostly) communicative, and attends to all my businesses needs. However their process of approval isn’t very clear, and I feel like we’re being strung along waiting for approval. I know this isn’t the account managers fault, but the banks they go through are frankly terrible. Many times they asked us to add things to our site that were already there, or remove things that were never on the site to begin with, delaying our process over and over again. Currently have been waiting 5 weeks for approval with no updates on where the banks are at. Payment cloud is overrall pretty good but they need to fix their communications from their banks to their clients

3 years ago