PaymentCloud is a full-service ISO and merchant service provider that seeks to provide innovative solutions and unparalleled customer service. It has been in business since 2013, and works to offer superior financial products while still keeping prices low. 

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The Good

  • Competitive Pricing
  • High-Risk Calculations
  • Next Day Funding
  • Innovative Technology
  • Dedicated Account Representatives

Competitive Pricing

PaymentCloud charges fees that are extremely competitive within the industry. Pricing is as follows:

Online Transactions

  • Starting percentage - 0.85%
  • Starting cost per transaction - $0.04
  • Monthly fee - $9.95

POS Transactions

  • Starting percentage - 0.25%
  • Starting cost per transaction - $0.03
  • Monthly fee - $9.95

Mobile Payments

  • Starting percentage - 0.85%
  • Starting cost per transaction - $0.05
  • Monthly fee - $9.95

High-Risk Calculations

PaymentCloud will work with customers on evaluating their company and its risk level. PaymentCloud has been working hard to work through businesses with high risk for the past seven years. When you call PaymentCloud, they will match you with the merchant account they think is best based off of your risk level. If businesses fall in the high risk category, the company realizes it can be hard to find a credit card processor. Regardless of your line of business, PaymentCloud tries to make it possible for your company to have a safe and efficient credit card processor.

Next Day Funding

PaymentCloud does not make businesses wait to access their hard-earned capital; instead, the company offers next day funding for all card types. Next day funding is especially beneficial for businesses that process the bulk of transactions in the evening; businesses located on the West Coast; merchants who process heavy volume during the weekend; and businesses that have daily or weekly expenses such as payroll, restocking inventory, and shipping costs.

Innovative Technology

As an industry leader in product innovation and cutting-edge technology, PaymentCloud provides merchants with payment processors that are customized to their business types. The company's terminal selections include the latest EMV Smartchip technology, wireless options, countertop devices, and PIN pad options. PaymentCloud also offers mobile processing hardware and applications, tablet POS systems, and secure online payment gateways.

Dedicated Account Representatives

Each of PaymentCloud's account representatives is rigorously trained in merchant services, product specifications, pricing structure, and payment support. When a customer signs up with PaymentCloud, they will be assigned an expert account representative, who will assist with filling out the application, walk through how to set up the equipment and electronic processing software, go over pricing structure and Visa/MasterCard rates and fees, provide notification when industry and/or security updates arise, and deliver personalized customer service. Its dedicated account representatives have led to mostly positive merchant services reviews. 

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The Bad

  • Time in Business
  • Excluded Businesses

Time in Business

PaymentCloud has only been in business since 2013, making the company a relative newcomer to the industry with less experience than many of its competitors.

Excluded Businesses

PaymentCloud does not offer service for the following business types:

  • Non-retail gun sales
  • Marijuana-related goods and services
  • Pornography-related goods and services
  • Travel
  • Third-party billing services

The Bottom Line

PaymentCloud has been in the merchant account business since 2013 and strives to give high risk companies a chance at getting approved. The company offers very competitve pricing, next day funding, innovative technology, and personalized customer service. We recommend customers consider the benefits of PaymentCloud's credit card processing against other merchant account providers in the industry, using merchant services reviews as a main source of research. 

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User Reviews

Star Rating

3.4
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3 Reviews

Review Breakdown

5 star
33%
4 star
33%
3 star
0%
2 star
0%
1 star
33%

Sentiment Criteria

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Transporter LLC
August 30th, 2019 Yonkers, NY

I had trouble finding a merchant processor that would support a high -risk business of transportation services. I have been a customer of Payment Cloud since July 2019, and so far I am pleased with the merchant services I have received. My transactions are deposited next day into my account which is great. I have been waiting for funding activity SMS notifications to be set up several weeks and it still has not been done. I am also waiting for over a week to receive email notifications for chargeback notices and so far nothing. I would have given them 5 stars if it wasn't for these two issues.

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Saeed
August 8th, 2019 Irvine, CA DETAILS
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We had issues getting an online processor for our vaping company, until we met Faviola who got us set up in a week. She always responded to us within a day and even walked us through changing our domain name. Truly helpful and I'd highly recommend working with her!

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Roland Stoute
April 24th, 2019 Jamaica, NY DETAILS
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After paying for a few months, I wasn’t using their services and asked to cancel.After a little run around,they confirmed closing of my account.Then I discovered 5 months later,they were still charging me fees,penalties etc.Although they confirmed this fact, they refuse to refund my money.

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