Name: Cayan
Rating: 4.4

check_circle

Verified Customer

star star star star star

Susan Shepard Jericho Center, VT

The process is easy to work with. The rate seems reasonable. It has worked well so far.

8 years ago

check_circle

Verified Customer

star star star star star

Prontopak Courier Systems Inc. Melville, NY'

Fast, efficient, accurate and easy to use software. customer service is outstanding as well.

8 years ago

check_circle

Verified Customer

star star star star star_border

italy cafe columbus ohio Columbus, OH'

one of the best and honest company , the only thing is wrong with it is there is no room for drivers tip

8 years ago

check_circle

Verified Customer

star star star star star

Dave Kalm Salt Lake City, UT'

Helped me fix a prob with the reader and fixed the return of the wrong transaction.

8 years ago

check_circle

Verified Customer

star star star star star

Denise Scearce Wilmington, NC

I went with them since I didn't need a contract. Their technical support is excellent.

8 years ago

check_circle

Verified Customer

star star star star star

Sarah Warner St Helens, OR'

They are prompt and are there 24/7. They're pretty reasonable and it was easy to start with them.

8 years ago

star star_border star_border star_border star_border

Rhonda Hodges Riverside, CA

Hard to contact on phone if there is a dispute. They are nice people on the phone if you manage after hours of being pushed between TYSYS and them. but when they say they will correct the situation, nothing is done in fact my bank account was hit again!!!. It broke my heart, left me minus $416 since Feb March and yet I have had zero transaction with my customers because of COVID and closure of our Farmers market and so being broke as it is and then this ruthlessness going into my bank account whether its TYSYS or what not Im not sure but too many parties they all point to one another and no one takes responsibility. I ffeel pushed around and robbed.

5 years ago

star star_border star_border star_border star_border

F Claussen Minneapolis, MN

My account is with TSYS, don't know how they are connected to Cyan. But....BEWARE of TSYS!! They may have low processing rates, but they make their money on FEES!! SO many fees! OMG, I never saw so many fees from any company in all my 35 years in business! Plus, what they say on this website is mostly LIES! They advertise: NO Long-Term contracts: Truth: I found out one year in that my term was for 3 years, I was never told that, anywhere. They say No Termination fee, Truth: They wanted to charge me $500.00 for a termination fee after my business closed down after one year. Stay away from this company!!

6 years ago

star star_border star_border star_border star_border

Brian James Palm Coast, FL

Cayan is a terrible credit card processor. Avoid them at all costs. They will continue charging monthly fees long after you close your account. They will promise refunds of unauthorized fees - in writing - and then they never arrive even after 3 follow up calls. If you want to leave your credit card processing up to a group of corporate thieves then choose Cayan and you will probably find you are being charged all kinds of extra, hidden fees. BONUS - if you use them for Amex CC processing you can expect your payouts to take 2-3 business days longer than every other major credit card processing company.

6 years ago

star star_border star_border star_border star_border

Lacey Fisher McKinney, TX

This company has been one of the worst I have worked with. They are dishonest and withhold information. I would caution anyone looking for a merchant processor to do their research and when they think they have it figured out, then do more research. The sales representative I worked with was dishonest the whole way through. They may say no hidden fees but they will not accurately explain the entire process and hope you do not do your due diligence and review your statement. The customer service individuals I worked with were great. But when I escalated the situation, decisions are out of their hands so no matter how helpful they are there isn't much they can do to right being given misinformation and changing numbers on contracts without detailed explanation.

7 years ago

star star_border star_border star_border star_border

William S Prattville, AL

I had been with Cayan for a two years with no problems, no chargebacks and no customer complaints. I shut down for a year due to health issues. The first of March I applied for a new account and it was approved within a couple days. Then the problems began. It took another 10 days or so to receive my authorize.net creditials and another two or so days to get my account information for the Cayan portal. I was up and running at the end of the month and asked my sales rep (Kevin A.) what I needed to do if I wanted to sell at local fairs and flea markets. He gladly signed me up for yet another account with mobile swipe (SwipeSimple) and I got a reader via UPS after a couple more days. I had made sales and received the money just as always then another employee and I inquired about certain products being added to our line (inquiry only - not added to the site). This caused my account to immediately get terminated with no explanation of why and I was told that there was NO appeal and all decisions are final. I called and emailed Kevin A. at Cayan - he would not answer or return email. The risk manager (Chris K.) that terminated the account would not answer the phone and only returned an email saying those products were High Risk (Products NOT added to site I only made an inquiry). So after spending time designing my site, purchasing over $1000 of merchandise, adding products to my website and becoming visible on search engines. They shut me down with the flip of their magic switch. Why approve me in the first place to run less than 15 days just to get shut down? They should be required to give some sort of explanations into their actions. Now I'm stuck with tons of merchandise and no means by which to sell. I will continue to give Cayan negative ratings on EVERY site that does reviews, file BBB complaints and reviews (negative of course) and seeking to file a class action lawsuit on these grounds as there are hundreds of complaints out there for the same reasons all over the country. The tend to ignore BBB complaints, delete negative reviews and justify their reasons for terminating accounts and holding funds.

7 years ago

Reply from Cayan

I’m sorry we are unable to accommodate your business, the website was inactive when we looked for those products as well before Risk terminated the account. We understand you need to do what is best for your business and know that Fort Pointe Payments was happy to discuss processing options that would assist you in getting up and running again. As mentioned there were several risk factors that led towards termination and we provided an alternate processing platform connection, but we have to act within our contractual agreements with our Sponsor Bank. Chris K. sent all the information to you April 10th, Tuesday morning and unfortunately, our hands are tied in this matter, but we do wish you the best and can reach out to Fort Pointe Payments to contact you if you would like.

Apr. 17th, 2018

star star_border star_border star_border star_border

Jesse Lake Spokane, WA

Worse company I have ever delt with. If I could give zero stars I would. I asked for a simple account change. I filled out the account change form. I went to the bank and got a bank letter to verify that I had opened another account. I had the bank fax and email them while I was standing there. I called them the next day to make sure that they received the fax. They said no. I sent them another fax and email. They received that. I waited for two weeks and never received a phone call. I called them back and they had denied my account change with out a reason. I called back several times trying to speak with a supervisor. After several phone calls to them they escalated my call to a supervisor (Phill) who then told me that they did not like the bank letter even though it meet every requirement. After arguing to no avail I agreed to go back to the bank and have the bank call Phill. Phill told the bank employee that the letter was not good enough. And called the bank a liar. The bank printed out starter checks and sent them via email to Phill. Phill did not respond in till several days later and when he did he did not like the phone number. The phone number was never apart of process for approval so should not have mattered. The bank had made a mistake and put my personal number on the check and not my business one. At this point I am very upset and call cayan to ask to talk to their corporate office or another supervisor than Phill. I am denied and told no. I hung up very discouraged. I called back later and was told that Phill would call me back. He has not. I have wasted hours and loss money trying to please these people when they have been very abusive. It has now been several weeks since I have been dealing with this situation with no positive results. Never do business with these people. They do not care about their customers. They do not call back. They do not care. They don't even follow their own policies. As soon as I find another company I Am gone.

7 years ago Edited September 14, 2021

star star star star star

GailRoszel

Customer service is fantastic, from resetting passwords to keeping my rates competitive, and even changing banks. Their service is what makes them great!

7 years ago

star star star star star

KirkArmstrong

Great software and service. Whenever I’ve forgotten a password, needed help with a report or have an issue, they respond quickly, accurately and professionally.

7 years ago

check_circle

Verified Customer

star star star star star

Center Gold

The best merchant services. No hidden costs or fees. Exceeded customer service!

7 years ago

check_circle

Verified Customer

star star star star star

Glenda Rock

easy access to site, fast, gets the money sent to my bank quickly

7 years ago

check_circle

Verified Customer

star star star star star_border

Jennifer

customers learning how to use machine has been a bit more difficult then we thought

7 years ago

check_circle

Verified Customer

star star star star star

Delaney's Diner

They are very efficient and know exactly what they are doing.

7 years ago

check_circle

Verified Customer

star star star star star

Economy

Great company reliable. Consistent uptime. Best prices and great software.

7 years ago

check_circle

Verified Customer

star star star star star

Eli Gonzalez

It's very easy for me to use it ans also I like it's very fast.

7 years ago

check_circle

Verified Customer

star star star star star

GABRIEL Los Angeles, CA

THEY ARE PROFESSIONALS ,THEY ARE PROFESSIONALS ,THEY ARE PROFESSIONALS

7 years ago

check_circle

Verified Customer

star star star star star_border

Glenn Scott - Jimano's Pizzeria -Wisconsin location Pleasant Prairie, WI

They are no problems with them, but do wish I was not forced to use them and incur the extra fees

7 years ago

check_circle

Verified Customer

star star star star star

Seaside Psychotherapy LLC Oak Harbor, WA

Easy to work with and no need to worry about credit cards being processed.

7 years ago

check_circle

Verified Customer

star star star star star

LSCC Inc. Manvel, TX

Easy, Reliable and very dependable. Customer Service is top rate

7 years ago

check_circle

Verified Customer

star star star star star

Nicole Kremer Rogers, MN

My representative is always available to answer any question!!

7 years ago

check_circle

Verified Customer

star star star star star

sirius cooks - user of cayan Oak Park, IL

They are humane and responsive, haventt called them since purchase by TSYS

7 years ago

Reply from Cayan

We are glad to hear that! Thanks for the review!

Mar. 21st, 2018

check_circle

Verified Customer

star star star star star

Jennifer Morrell Douglas, GA

Both customer service and the equipment are great. I like it.

7 years ago

check_circle

Verified Customer

star star star star star

Loren Hawkinson Corvallis, MT

Their stuff works with our equipment and so far it has been excellent.

7 years ago

check_circle

Verified Customer

star star star star star

Johnny Hernandez Orange City, FL

I signed up with them because their interest rates are good.

7 years ago

check_circle

Verified Customer

star star star star star

DJR Home Inspections, LLC Sewell, NJ

Everything is automatic and I never had a problem with my system.

8 years ago

check_circle

Verified Customer

star star star star star

Go Green Rain Barrels Des Moines, IA

Used to have Square, which was too expensive and bad customer service

8 years ago

check_circle

Verified Customer

star star star star star

Major Metropolitan Security Chatsworth, CA

To date, all assistance has been with a knowledgeable person

8 years ago

check_circle

Verified Customer

star star star star star

anonymous Laporte, CO

Cayan is easy to use and they have always offered great customer service!

8 years ago

check_circle

Verified Customer

star star star star star

anonymous Greer, SC

The product is fine. It's the monthly added fees that are not a value.

8 years ago

check_circle

Verified Customer

star star star star star

Kate Hancock, NH'

Products work great, customer service is great, quick turn around of deposits

8 years ago

check_circle

Verified Customer

star star star star star

Susan @ Intimate Wine Tours Sebastopol, CA'

All billing goes smoothly with this form of billing/payments

8 years ago

check_circle

Verified Customer

star star star star star

Elizabeth Esquer Baldwin Park, CA'

They have good prices and I haven't had any problem with the equipment.

8 years ago

check_circle

Verified Customer

star star star star star_border

Jay Hansen Corsicana, TX

The thing doesn't remember the last transaction that I made and I can't re-print anything.

8 years ago

star star_border star_border star_border star_border

John Rochester, NY

DO NOT USE THIS SERVICE! THEY ARE CROOKS. I was told my office could delay everything until we were ready to go live with one of their partners. Our office put aside online payments for almost 2 years. When we were finally ready to go live I found out we had been being charged for almost 2 years almost $1000. We never made a single transaction with the service. The salesman lied to me on the phone....turns out they will not release the recording of the conversation I had with this salesperson. AVOID!!!

5 years ago

star star_border star_border star_border star_border

Henry cook Houston, TX

I was a customer for over 2.5 years without an issue and even gave good reviews on their service. Not anymore. I closed my business and tried to cancel my account and now the problems are mounting. Early termination fee which I contested and even had an employee tell me was not justified, yet they still took the money out of my checking account. Another ACH for another year of service after I cancelled. I was promised a refund but nothing has materialized. Numerous phone calls, being switched to other departments, dropped calls; don't know where else to turn. They lie and steal.

6 years ago

star star_border star_border star_border star_border

Reuben Laws New Orleans, LA

This company is terrible. I used them with two of my companies through lightspeed. They didn’t have a way to make online sales use a CVV code. Are you kidding me! They also couldn’t get me chip ready terminals after a year of trying. So I went with another company and now they are hitting me with the early termination fees. My advice...don’t use them.

7 years ago

star star_border star_border star_border star_border

Rick mcmillan Lancaster, PA

Hidden fees. Give you $100 to take away 3 months later. No communication with disputed charge where customers used service and then somehow received fee back. I noticed charge in return 2 months after refund. Highly disappointed in services and would not recommend for small business Can not afford $185 in charges when only charge about $800 monthly.

7 years ago

star star star star star

BeatriceChapa

Very efficient credit card processing. I have never had a problem. Their staff is very helpful in answering questions and respond quickly.

7 years ago

star star star star star

POLLYDENHAM

They answer the phone to trouble shoot anything any time of day and they do get to the root of any problem!!! Lovely accents, always happy to help!!

7 years ago

star star_border star_border star_border star_border

Jen Austin, TX

While Cayan will offer you competitive rates, their Customer Service which follows is incredibly maddening and difficult to work with regarding rate reviews and issues. We have had two sales reps so far, and both ignore phone calls and emails requesting help and information. The customer service pool is a joke as they can only open cases and "have someone call you." All around irritating company to work with.

8 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Convenient and Easy for both customers and owners.

7 years ago

check_circle

Verified Customer

star star star star star

Bpdancewear.com

Always on top of any issues we have had . quick to help.

7 years ago

check_circle

Verified Customer

star star star star star

Leslie Jewelry

Good price. Good service. Machine works well all the time.

7 years ago

check_circle

Verified Customer

star star star star star

Mar

Amazing experience and customer service always

7 years ago

check_circle

Verified Customer

star star star star star

Sharon Davern Plainview, MN

Ease of use. Affordable and great support.

7 years ago