Name: Cayan
Rating: 4.4

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Verified Customer

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Ray Nocera Palm Desert, CA

They were the only one of 2 systems that could work with my point of sales system, so I didn't have many options. I went with Cayan and so far their customer support has always gotten me the answers I need. The equipment that I have usually works well.

7 years ago

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Verified Customer

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Frederick Frankenberger Corbin, KY

I went with them since they seemed like a safe company to go with. They've always answered all my questions and the equipment is easy to use. The only thing is that I'd like them not to require me to change my password every few months. That's the only problem I've got with them.

7 years ago

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Verified Customer

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Donald Ogle Rutherford College, NC

They had a reasonable pricing for the terminal that I wanted for my business. Whenever I have to call them, they're every prompt in answering and resolving any issues that come up. The equipment itself is very user friendly and it works great.

7 years ago

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Verified Customer

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Bonita Webster Zionsville, IN

We went with them since they had flexible terms and seemed to the most amenable to small businesses. Whenever I've had to deal with customer support they've been pretty supportive. We did have a bit of a rocky start at first but they were always dependable and pleasant to work with. The equipment is easy to use and very user friendly.

7 years ago

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Verified Customer

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Linda Nabb Northampton, PA

The service and everything came with the program that I got. I manage everything from my computer with the program that they have. Customer service usually fixes anything that goes wrong. The only problem I have is that I have to change passwords all the time.

7 years ago

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Verified Customer

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Tom Anaheim, CA

I only use it for infrequent phone orders, however it does everything that they said it would do. Reasonable pricing. My customer rep (Bethany) is very responsive, honest, and courteous, which is extremely important to me. I'm very satisfied and would recommend this service.

8 years ago

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Verified Customer

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Janice Gomes Pittsburg, CA

The couple of times that I needed their help, they've been able to remedy the situation rapidly. Normally I use my own computer instead of their equipment and take credit card payments that way. It's very simple to do it, but also very detailed. If I need my transaction history, I can go and get that immediately without having to call them.

8 years ago

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Verified Customer

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Mary Settle Anadarko, OK

I went with them in the first place since they had a good rating and had no monthly fee. I've had no problems with their customer service, and I like that I can check back on what has happened during the week. I have been having some trouble when I try and swipe cards with their equipment but that might be more of an internet service problem.

8 years ago

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Verified Customer

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Mirtha Berrocal Miami, FL

Every time I've had a problem, they just solve it for me. I really haven't had any problem with the equipment, and it's easy to work with it. The only thing is that sometimes it takes a little bit longer for me to get my deposit.

8 years ago

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Verified Customer

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Misty Atkins Elgin, SC

When I was looking around at similar companies, they were the only ones to be honest about their inner price changes and all of that. Every time I call them, they make me feel like their number one customer and instantly handle everything. Sometimes things don't go as planned of course, but that's normal sometimes. They are doing an excellent job.

8 years ago

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Verified Customer

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Agron Bajgora Pittsburgh, PA

They've solved every problem that we've ever had, including with transactions. All I got to do is give them a call and they'll take care of it. There hasn't been too many issues where they were unable to help us out. They've been helpful and we have no problems with them.

8 years ago

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Verified Customer

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Eugene Patterson Columbia, TN'

I liked that they don't charge me for just having the machine, they just charge me when I use it. It's very easy to use their equipment, it's very user friendly and straightforward. I haven't had any problems with them so far.

8 years ago

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Verified Customer

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Lockwood Pools East Hampton, NY

The virtual terminal is easy to use, quickly processes deposits, and is a great asset for our business. Cayan also has a great customer service department that helps me quickly resolve any issues I may have along the way.

7 years ago

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Verified Customer

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Beverly Kershaw Bradenton, FL

When told that I had to have an update to my machine, I was connected to an agent with whom I spent four---yes, four hours-- and there was no resolution. At one point she "forgot" to call me back and I was waiting for almost an hour as she told me not to use my phone. The following day I called back, spoke with a different agent and the problem was solved within 30 minutes.

7 years ago

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Verified Customer

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Anonymous Winter Park, FL

I needed a merchant account so I called them. Since I liked the person that I talked to and the product seemed reliable, I got it. I haven't had any problems so far, everything has been good.

7 years ago

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Verified Customer

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Marlene Thompson Pensacola, FL

I got it because I wanted to be able to speak to a representative rather than an automated system. So far I've had great communication with our representative. We use their app on a phone and that works ok.

7 years ago

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Verified Customer

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Stark's powerwashing Wheelersburg, OH

They were the only service available in my area but so far I haven't had any issues with the equipment. Customer service has also been very helpful and has answered any questions I've had.

7 years ago

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Verified Customer

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Gary Astle Afton, WY

The software I purchased recommended them. So far the equipment has been easy to work with. Customer service has been very helpful and courteous. I guess they care about their customers.

7 years ago

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Verified Customer

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James Grasso Akron, OH

I got it because the service was integrated with Light Speed. The machine is pretty solid, dependable, and it works fine. So far customer service has been very attentive and I've always gotten help when I needed it.

7 years ago

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Verified Customer

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Susan Picard Maurice, LA

I picked them because of their customer service. The system is very easy to learn and run. I've had few problems with it but, when something comes up, customer service is right on top of it right away.

7 years ago

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Verified Customer

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Michael Burley Newport, OR

I was very pleased with Vistaprint and I actually got Cayan through them. The customer support and equipment are both good, I don't have any complaints about that. The one thing that bothered me a lot were the fees. I had switched to Cayan because the other company was charging me $15 a month if I didn't use the card services. I checked Vistaprint out and I thought they were going to be better about it all. What I didn't realize is that they had annual and monthly fees. They started charging me for those things but never gave me a notice about that. I didn't notice until January 2nd. I got a big shock when they pulled out $119 out of my account. When they did that I didn't have enough money in my bank account. That particular account was where I kept most of my personal savings and business account so I didn't keep a lot of money there. When they took those fees they actually overdrafted me by $30. I got zero notice and it pissed me off. I called them and eventually I went down to my banker to asses the whole situation. She walked me through every charge they ever made and it just didn't made any sense to me. I was told that they would just take a percentage of the credit cards that I processed and that that percentage would be a bit over 5%. Apparently, they were charging me $95 a month. They had done over $1800 worth of charges on the credit cards and stuff. In the end we figured the actual percentage they were taking out was 14%! They just hid that from me. They should just be honest when they sign people up.

7 years ago

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Verified Customer

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P.P. Franklin, NC

I have a vacation property and getting Cayan was just very easy. I use the virtual terminal, though I'd like the opportunity of creating and sending invoices for some of the payments.

7 years ago

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Verified Customer

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Kenneth Hansen Williston, ND

I shopped around online and looked at reviews. I ended up settling on Cayan. Customer support has always been able to answer all of my questions. The equipment probably needs to be updated, but it still works.

7 years ago

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Verified Customer

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Mark Pope Drewryville, VA

I got it mainly because of the rates that they had. Every time I've called them they got me what I needed very quickly. I can do everything from my computer, including the sales and everything.

7 years ago

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Verified Customer

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Mitchell Sachs Miami, FL

It has been a while, but I think I got it because of the price. I've been happy with the service they've given me and the equipment works properly. We did have a problem with the card reader originally, but it was resolved.

7 years ago

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Verified Customer

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Julie Lucas Hawkinsville, GA

A lady let us preview it and we liked it so we signed up. So far the equipment has been flawless, I don't have to do anything with it other than refilling the tapes to make sure it works.

7 years ago

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Verified Customer

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Hedgehog Handworks Los Angeles, CA

Their customer service is far ahead of any other merchant service I've used. Real people helping with problems. Problems fixed the first time and in a reasonable amount of time.

8 years ago

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Verified Customer

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Diane Leonardi Denver, CO

I got it since I needed it for my business. So far, any issues I ever had was taken care of. There's no hustle and I usually don't even have to speak with them since it all runs just fine.

8 years ago

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Verified Customer

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Dan Dobbs Muscoda, WI

I like the availability of their customer service, and I know they can take care of any issues in a timely manner. They are very professional and answer all my questions. Their equipment works great.

8 years ago

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Verified Customer

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Anonymous Versailles, MO'

The service was already set up when I bought the business. It's excellent because they are always on target and if there's any problem they resolve it immediately. The equipment is very user friendly and just excellent.

8 years ago

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Verified Customer

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Gordon Scherzer Cary, IL'

I got their service a while ago, before they changed their name to Cayan. I've had no problems with them so far. The only thing I've run into is that I have to keep changing my damn password every month. They should have an easier way to do the password reset.

8 years ago

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Verified Customer

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Gail Puryear Zillah, WA

I went with them since there was no sign up fee and no fee if you decided to quit. Customer support has answered immediately whenever I try to get a hold of them, and the service works. I just don't like the rates.

8 years ago

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Verified Customer

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Terry Meeler Raleigh, NC'

I signed up for a merchant warehouse that was eventually acquired by Cayan, so I became their customer too. When that happened they were atrocious at first, but they have improved since then and are actually quite good now. They could always have cheaper rates of course.

8 years ago

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Verified Customer

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Marlene Thompson Pensacola, FL

We are able to talk to our representative, and I enjoy the personal contact we have with them. I don't have to talk to a machine to get help, and it's nice to talk to a human being.

8 years ago

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Verified Customer

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Debbie Lawrence Mentor, OH'

The two executives that I met were super nice and solved things very quickly and efficiently. We haven't had any big trouble with them, they should just keep up the good work.

8 years ago

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Verified Customer

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David Johnson Troy, NY

The point of sale system that I started using referred me to them since they had a partnership. So far things have been good, I've had no issues with anything.

7 years ago

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Verified Customer

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Dawn Walker Nortonville, KY

I signed up because they did not have a fee for doing that. I've not had any trouble with the equipment. Every time I've called, they've helped me out.

7 years ago

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Verified Customer

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John Lehrman Broomfield, CO

They just took over the service that we had before. So far we haven't had any problems, though we're not using any of the software. Still, we're satisfied.

7 years ago

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Verified Customer

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RobertSpencer

Perhaps I did not find it in my accounts section of Cayan but a Summary off all costs charged by Cayan would be very helpful at Tax Time. Otherwise easy to use and reliable.

7 years ago

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Verified Customer

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Thomas Mincemoyer Huntingdon, PA

I used to have an account, so when I needed it again I got it from them. Service is always good, but the response is very slow when you have a service request. They should improve that. The software works great though.

7 years ago

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Verified Customer

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anonymous Spring, TX

Recent update caused more issues that I originally had. I have to manually enter anyone without a chip, costing more in fees. I have tried to address it, but no assistance. Other than this, excellent to work with. l9ve

8 years ago

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Verified Customer

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Emmanuel Jules West Orange, NJ

They have been a good service and have good customer support. Whenever I call they are there for me and the software they have is the best in the market.

8 years ago

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Verified Customer

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Darin Anderson Port Charlotte, FL'

I went with them because they had good rates and customer service. They have always gone above and beyond when I ask them questions and when I have problems.

8 years ago

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Rafael Hernandez

The worst company to do business with equipment doesn’t work well and canceling service are a pain in the ass, after canceling they will keep charging you du not use this company don’t recommend

2 months ago

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Verified Customer

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Alison

They always give great customer service and are there for any issues. They keep their platforms up to date and we see little to no downtime.

7 years ago

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Verified Customer

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Lisa

They answer immediately and take care of my problems in a professionial and expeditious manner. Great service and they speak English

7 years ago

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Verified Customer

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A1 Equipment Rentals Clovis, CA

There product is great we use it with our rental software and it is integrated right in no hassles Great Customer service.

7 years ago

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Verified Customer

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George Johnson Fayetteville, NC

I've never had a problem getting a response from them. Processing cards is very easy, convenient, and fast. The prices are very good too.

7 years ago

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Verified Customer

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A.S.A.Postal Carolyn Gogal Salem, OR

The machine has never failed me. When I've needed help figuring things out, they have always been there to give me a hand.

7 years ago

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Verified Customer

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Franklin Jones Buford, GA

Customer service has always been there and has always been fair to us. I do think they could reduce some of their rates, mainly the monthly one since it's a little much.

7 years ago