Name: Cayan
Rating: 4.5

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Verified Customer

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Anonymous Selinsgrove, PA

This came as part of a different program that I use for dispatching. I don't really use the equipment, I can just do it from my computer.

7 years ago

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Verified Customer

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Vipersauce Mayfield Fairhope, AL

I got it since I was told that it would be a cheaper service. Customer support was fine, and the equipment and software were good and easy to use. The thing is that I actually ended up cancelling. It was just way too expensive for me. I was told it would end up being cheaper than paypal or square, but it was just double the price of that. It was a lie just to sell it to me and get me to start using it. I'll never use it again to be honest.

7 years ago

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Verified Customer

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Satisfied customer Locust Grove, VA'

Easy to use, always give advance notice as to when site will be closed down and the reason. Have not hsd a problem since I started using them.

7 years ago

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Verified Customer

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All Star Sporting Goods LLC Chipley, FL

The on-line start up was very easy. When I have had any issues,(which have only been a couple) It was handled very promptly.

7 years ago

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Verified Customer

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KIB Fountain Hills, AZ'

The website is easy to use. Fees are always what I expect them to be. Very little trouble logging on and using the site.

7 years ago

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Verified Customer

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Leticia Fernandez San Diego, CA'

At the time I was looking around, I thought they were honest and straightforward, so I signed up with them. However, they didn't tell me the right stuff, and whenever I called customer service they wouldn't know how to help me. I never got any of their equipment either. I think they should tell the truth about their team instead of taking money out of my bank account and wallet. They should be more legitimate about their business instead of a fly by company.

7 years ago

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Verified Customer

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Tom Vitale Syracuse, NY

They do a great work. They're always prompt and take care of any problems I have. The equipment they have is also easy to use.

7 years ago

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Verified Customer

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Glenn Edmisten Easley, SC

I don't have any problems with them, whether it is online or when I call them. They respond quickly to me and are efficient.

7 years ago

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Verified Customer

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William Flynn Sebastian, FL

I went with them since they have lower costs and they are always convenient and helpful. I do think they can improve the software and lower the cost a bit.

7 years ago

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Verified Customer

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Lolita Maiga Harrisburg, PA'

They are easy to talk to and efficient with their service. The equipment is easy to use and it came programmed and ready to use. That has been good.

7 years ago

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Verified Customer

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Tim Nance Winchester, KY

It has been easy to use and they have good response time. There are some options or features that I'd like the equipment to have, but they are just not there.

7 years ago

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chaim akerman

Never find any one person to take care of their mistake. They owe me $ 1056.52 for over a month now. Never got my money. They constantly bill me for 3 devices when I only have 2. The worst thing is you can't understand them over the phone so you never get the proper help. Hope this review goes to the top. Otherwise nothing will get done. The free swipe doesn't work with Lightspeed. And the genius handheld disconnects constantly from the pos.

7 years ago

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HollyS

If you like being kept on hold for long periods of time, then Cayan is a good choice. I have been a customer for almost 3 years and the customer service is friendly but not as knowledgeable as they should be. Oftentimes, I was kept on hold so the person could ask someone else about my issue. I was recently kept on hold for 1 hour and 2 minutes being transferred to tech support (which could not solve my problem) and then transferred to First Data (the company that makes the terminals). I was then cut off and not called back even when I had given them my cell number to contact me if we got cut off. This was after investing 1 hour of my time for nothing and no solution. Every time I have had a question, I need to be prepared to take at least an hour out of my day to deal with the situation. Also, I had a charge-back that turned out not to be my error and it took 3 phone calls and 19 days to get them to put the $25 fee back into my account. Even after I had emails and phone promises that the fee would be refunded into my account in 3-5 days; it took 19 days. Their main office is based in Massachusetts, but their customer service hub is in Ireland and although the accent is delightful, I sometimes struggled with it to understand what they were saying.

7 years ago

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Verified Customer

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SoCal Image Techs Woodland Hills, CA

They are good ! i have had many dealings with credit card processing companies and Cyan is a game changer

7 years ago

Reply from Cayan

Thank you so much, Spencer! We are happy and thrilled to have you onboard. :)

Mar. 26th, 2018

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Verified Customer

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Myrna Compton, CA

My money is in my bank the same day. they always solve any problem I may have with the terminal and more.

7 years ago

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Verified Customer

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Anonymous De Pere, WI

I got it because of the terminal, it just works. I haven't had to deal with customer support or anything.

7 years ago

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Verified Customer

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Travis Frazier Conrath, WI

Everything works great. They have done anything I've asked them to do and they do it fast. I'm truly happy with them.

7 years ago

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Verified Customer

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James Lyons Circle Pines, MN

In my experience, they've been very helpful and the system has been reliable. I've been very satisfied.

7 years ago

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Verified Customer

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Lauri Kenneth Clements Bothell, WA

I got it mostly because I needed to integrate that software to the equipment that I had. It's very easy to get in touch with somebody if I need to.

7 years ago

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Verified Customer

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Dona Turgeon Fox Lake, WI

I got switched over to Cayan from a service that I already had. It has been fine for me so far, never had any problems.

7 years ago

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Verified Customer

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Thomas Mcabee Southampton, NY

The equipment is easy to navigate and very intuitive. Whenever I've had any question they have answered it properly.

7 years ago

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Verified Customer

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Michele Ashdown Ogden, UT

Sometimes the response from customer service is a little slow. Still, the system is pretty user friendly.

7 years ago

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Verified Customer

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Anonymous Kalispell, MT

My software company is the one that carries Cayan equipment so I just got that. I'm happy with my software.

7 years ago

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Verified Customer

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Habersham County Libraries Cornelia, GA

Good customer service. The company stuck with us while our company board decided that we wanted to go this way.

7 years ago

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Verified Customer

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11thFrame.com Oregon, WI

Have had few issues. Report page is not easy to get info I want. And annoyed by password changing for account so frequently.

7 years ago

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Verified Customer

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Mitch K. Brooklyn, NY'

4/5 star rating is for the remote service they provide which is easy to use. Rates are very competitive with other merchant service companies.

7 years ago

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Verified Customer

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Brison & Brison Bail Bonds Mt Pleasant, TX

Their service is the best!! We have used them forseveral years and we are very pleased. We recommend them highly!!

7 years ago

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Verified Customer

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Joseph San Antonio, TX

Quality company and outstanding service. Never a failure to deliver. Ease of online and mobility charging process.

7 years ago

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Verified Customer

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Ameriwash Mexico, NY

Cayan is a top knotch organization. They are responsive to my needs and work hard for their customers

7 years ago

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Verified Customer

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Christina Addison New York, NY

I was with a merchant warehouse and I think they were acquired by Cayan. I don't really understand the new app and all the monitors they have are very confusing.

7 years ago

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Verified Customer

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Giac Nguyen Lodi, CA

The price is good, and the customer service is fine as well. They are very good and helpful. As for the software, there's nothing special about it.

7 years ago

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Donald Collins Kissimmee, FL

Their prices were what convinced me. Their service is pretty good and the equipment is great. They are doing a great job.

7 years ago

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AnitaWood

Cayan is perfect for c/c transactions, just wish techs on the road could input invoices # so office A/R can match the transactions to customer invoices. Other than that they are GREAT!!

7 years ago

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Kevin Lau

I use Cayan at one of my fast casual restaurants. Overall I am satisfied with their service, the setup was easy, the rates are fair, and the 24/7 technical support saves a lot of headaches.

7 years ago

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Verified Customer

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B & B GAMES

Very user friendly and easy to use. The support is always there if you need help..

7 years ago

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PAUSA art house Buffalo, NY

Great customer service and value for the money. Easy to contact and get issues resolved.

7 years ago

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Verified Customer

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Andrea Treimel, LCSW Durham, NC

Credit card payments are easy to use and it does not take a percentage out of each payment.

7 years ago

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Verified Customer

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BrianTew Houston, TX

Excellent easy to use all in one enter data, sends receipt to client and deposits into my bank acct

7 years ago

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Verified Customer

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Lee Scarlett Saint George, UT

The equipment is very good and easy to use, though I'd like them to lower their tax and fees.

7 years ago

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Verified Customer

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Filomeno Ordonio Chula Vista, CA

I got it just to process credit cards and stuff. It's all very simple to use and good for me.

7 years ago

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Verified Customer

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Khristine Ellison North Las Vegas, NV

I got it since it seemed fast, easy, and convenient to use. My equipment doesn't work properly though.

7 years ago

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Verified Customer

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DouglasCawley

They get things done immediately which i appreciate. But they charge about 3 times what i was paying BA Mechants.

7 years ago

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Verified Customer

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Kenneth Allen Vero Beach, FL

Customer support is responsive and the software is good. I use it all the time and it just works.

7 years ago

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Verified Customer

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Gerald Thomas Gloucester Point, VA

I got it because it sounded like a fair service. It all works the way it's supposed to.

7 years ago

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Verified Customer

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Tammy Worden - Jesco Industries, Inc Litchfield, MI

I have worked with them for over 2 years now and no issues. Everything seems to run smoothly!

7 years ago

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Verified Customer

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Karen D Chesterton, IN

Easy to set up and start using. Customer service is always helpful if you have a question.

7 years ago

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Verified Customer

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Blessed By Nature Aledo, IL'

The payments are fast and accurate. I am reserving such good service and better pricing with Cayan!

7 years ago

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Verified Customer

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Donna Seattle, WA

Easy to use, quick customer service if there is a problem, easy to read accounting of invoices

7 years ago

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Verified Customer

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Magic Carpet & Flooring LLC Virginia Beach, VA'

The best credit card company we've ever dealt with. Jerry our rep has been excellent too!!!

7 years ago

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Verified Customer

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Susan Shepard Jericho Center, VT

The process is easy to work with. The rate seems reasonable. It has worked well so far.

7 years ago