Name: MobileHelp
Rating: 4.6

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Verified Customer

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RE Cumberland, MD

I live alone so my boys decided to get one for me to make sure I was taken care of when I was by myself. I take it with me when I go out, and it gives me the feeling that I can get help. It's really nice to have, and my boys think so too. When I first got it, I accidentally bumped it a few times and it went off and the people asked me if I needed anything. I told them no and they were very nice about it - they said they would rather me hit it when I don't need to than not hit it when I do. My sons and I have been very satisfied with everything.

7 years ago

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Verified Customer

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IW Palo Alto, CA

I found Mobile Help and decided I needed it because I live alone. I like it because I am not home bound, and I use it for traveling. If I lose the mobile equipment, they can find it for me whenever I put it in the house. Great service.

7 years ago

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Verified Customer

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Kathryn

When I needed help they got it to me fast, one unit works in shower, and has GPS, I can use it anywhere and help will find me

6 months ago

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Verified Customer

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Lucy

I have not had a real emergency, but have fallen over hard enough to trigger the alert. My only problem was , I couldn't understand the voice issuing the instructions.

6 months ago Edited May 2, 2024

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Verified Customer

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Patricia

I have not used it yet, thankfully, but the bracelet is very comfortable to wear and the monitor device is simple to use if necessary.

6 months ago

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Verified Customer

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Ronald

When I am driving heavy equipment I hit a bump and it triggered a fall. I think I will take it off until I'm done working

6 months ago

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Verified Customer

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Patricia

The app is not at all helpful .. the features on it are useless. The features shown in the App Store are not there when downloaded. That is extremely disappointing.

6 months ago

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Verified Customer

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Francine

Service was quick. I have had the fall detection go off when I am sitting in a chair. I guess it's better than not going off.

7 months ago

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Verified Customer

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Janice Gillespie

I’m not too happy that she has to be right in the house close to it and she has to push button if she fell. Really needed one that detects falls in case she hit her head or was so bad hurt she couldn’t push button

7 months ago

Reply from MobileHelp

Hi Janice, We received your review and we value your feedback. We do offer an automatic fall detection feature for our cellular systems. At MobileHelp we pride ourselves in providing customers with a great experience and peace of mind. Our Technical Support team will be more than happy to help add this feature to your system. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207. We look forward to speaking with you soon.

Mar. 29th, 2024

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Verified Customer

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Janice

We had lots of dancing around before we got everything straightened out. We are now very happy with our mobile Help Alert.

7 months ago

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Verified Customer

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Jean Regan

Easy to set up. In the process though, I accidentally pushed the button and got immediate response. Couldn’t ask for more.

7 months ago

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Verified Customer

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Donna

Things are going great! My mom wears her device all the time and I have peace of mind that she can get help if she needs it. Thanks so much.

7 months ago

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Verified Customer

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Ray Oliveira Brownsville, TX

I hooked up my Mom with the mobile help system. They’ve been very professional and helpful throughout the entire process.

8 months ago

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Verified Customer

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Geneva Crockett, TX

I'm not happy with it. Actually, I should have been told when I ordered it, it would need to be charged. I wouldn't have gotten it. Also, the only thing I'm using is the button. I don't need the lock. I don't need anything during the day. The main reason I got it was to have it at night, but that's the only time I am able to charge it. then.

8 months ago

Reply from MobileHelp

We received your review and we are sorry to hear that you are not completely satisfied with the equipment you received. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment alternatives you may need. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 13th, 2024

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Verified Customer

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Jeanette Mundelein, IL

Liked ability to use out of state. Liked quick response time to emergency call (was made in error) Was easy to install.

8 months ago

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Verified Customer

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Leodyne A. Raleigh, NC

I like the MobileHelp plan I have subscribed too as well as the outstanding customer service I have received since my subscription.

8 months ago

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Verified Customer

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Diane Daggerhart Cary, NC

Excellent service -- from moment of order, to receiving, to calling with a question, to quick response when my mobile help beeps... as it should.

8 months ago

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Verified Customer

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Paula Riverbank, CA

I don't like that the cord is thick and black. It is difficult to to keep it out of sight when wearing regular clothing. There have been times when driving that I have gone over a bump and it has alerted. I have dropped it and there was no alert.

9 months ago

Reply from MobileHelp

Hi Paula, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would be happy to contact you for assistance with resolving these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 7th, 2024

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Verified Customer

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Ricky Neal Denver, CO

I like that has fall detect, it will automaticly call for help when it detcts a fall, the push button is clear and concise, no trouble understanding instructions.

9 months ago

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Verified Customer

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Linda Rockwell Milford, OH

Getting my mom set up with Mobile Help was a breeze. Our family feels so much better knowing that she's got fall protection and an easy way to call for help.

9 months ago

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Verified Customer

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Diana Fish St. Petersburg, FL

The response (so far it's been false alarms, but so good to know how sensitive the device is) and ease of canceling the call. My mom feels so much safer now.

9 months ago

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Verified Customer

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Tim Edwards Atlanta, GA

The watches are handy and easy to use. So far, we have not had a reason to use the service. But, my parents take heart knowing they have easy access to help in an emergency.

9 months ago

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Verified Customer

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Sandra Bessemer, AL

The times that I have had to use my alert button the paramedics came very quickly. Since I live alone it is very nice that all on my call list is notified when I fall.

10 months ago

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Verified Customer

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Marianne Mount Laurel, NJ

The employees are very kind and patient with answering all your questions. No hard sales pitch. Instead they want to understand what will be most helpful to your loved one.

10 months ago

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Verified Customer

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Sheila Reston, VA

I have had 8 or 9 false alarms with no apparent cause. It’s the fall detect feature that’s causing the problem. I’ve shortened the lanyard and now know I can press for 5 seconds to turn it off but the lanyard notification is barely audible (my hearing is good).

10 months ago

Reply from MobileHelp

Hi Sheila, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 19th, 2024

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Verified Customer

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Susan Turlock, CA

The monitor my sister wears around her neck is too sensitive and goes off when she turns over while sleeping and the one she is supposed to wear on her wrist the watch band is too short and falls off all the time cause the last hole doesn’t leave enough strap to be held down, do you have a large/longer strap??

11 months ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment accessories or replacements needed. We do have a wristband option that can be used with different bands. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 27th, 2023

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Verified Customer

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Sieglinda Chattanooga, TN

Needed a longer lanyard to hang my fob from and the company responded quickly. I also am very forgetful so I LOVE the reminder that is hung on the doorknob!

11 months ago

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Verified Customer

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Luanne Minneapolis, MN

I actually have only used it twice. Last time I was on a bus and it went off (I think because of the bumpy condition of the road). I didn't realize it was my unit because it was so loud on the bus. Finally got it turned off when they called my cell phone.

11 months ago

Reply from MobileHelp

Hi Luanne, We received your review, and we are happy to know that you have been staying safe and this was only a false alarm. We apologize for any inconvenience during this incident. We would like to have our Technical Support team give you a call to help review the equipment. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 27th, 2023

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June

7 months ago

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Sharon Denver, CO

Customer service is great! Both the sales rep and the tech support folks were extremely helpful, answered all my questions and gave me some good tips and pointers. The unit that has fall detection is a bit clunky and takes some getting used to. If you are a small person, I recommend getting the adjustable lanyard. The standard one hangs down to my bellybutton and swings around a lot, which gave me some false fall detection alarms.

8 months ago

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Wanda Gulfport, MS

My husband passed away Nov. 2023 after 50 years of marriage. A fall is what caused his death. So my sons wanted me to get a fall monitor for myself. It makes me feel a lot more secure. I have not fallen as of this time, but have bumped the monitor and got immediate response. I highly recommend.

8 months ago

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Amy Fisher

The lock box on the front porch is such a great feature and the learning curve is not bad at all. I feel so much better knowing that my mom, who lives alone at 85, would be taken care of in case of a fall. Everyone has been so incredibly helpful

8 months ago

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Verified Customer

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Charity Hasting Eaton, OH

My mom has trouble hearing when the operator comes on and has difficulty with the operator understanding or hearing what she is saying. Squad has been called and canceled a couple of times due to the operator or my mom not communicating correctly. In positive note, very responsive

1 year ago

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Verified Customer

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Beth

So far so good. We got this for our 87 year old aunt who has issues with balance and has fallen. She’s very independent and this allows her to remain so. We love that the pendant knows if she’s fallen.

1 year ago

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Verified Customer

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Linda Kaiser

We received our order quickly. All information was covered thoroughly. Very simple to set up. Just hoping it is not needed now but know we will be alerted if there is any need.

1 year ago

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Verified Customer

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Carol Pleasant Plains, AR

Unit (Mobile) Iis very sensitive. I've had it go off when I hold my great-grad babies and my dogs. I worry so much about it going off when I don't even fall. BUT I know it will work if I truly need it.

1 year ago

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Verified Customer

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Mary Martinsville, VA

I really liked the simplicity of making the decision to go with this company. The sales person was great and very helpful. I also like the fall detection feature. We have had a little rough start with false fall detection but they are sending a complete new system. No problem at all.

1 year ago

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Verified Customer

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Cindy Wayland Castle Hayne, NC

My husband fell outside a restaurant. Fortunately, he was not hurt, but I was so impressed that his fall was detected and within 15 seconds a voice came on through his MobilHelp monitor asking if help was needed.

1 year ago

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Verified Customer

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Doris Feagley Shreveport, LA

I like the product was very helpful.I just don’t need it anymore because my husband passed away.I will recommend the product to everyone that is looking for something like this

1 year ago

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Verified Customer

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Roseann

We like having the peace of mind that someone is always available if my sister needs help. Fortunately, she has not needed to use it so far. Thank you for always being available.

1 year ago

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Verified Customer

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Bettye Glen Burnie, MD

It is great. I feel safe walking with it. If I accidently push the It is easy to cancel I am so glad I called Mobile help. It is well worth the cost. I am a customer at this time

1 year ago

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Verified Customer

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Doris Wildwood, FL

I had a pervious medical alert which was very expensive. And despite the cost , it wouldn't work outside my home nor worked as a fall detector. I have both with my alert which I really appreciate.

1 year ago

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Verified Customer

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Val Sanders Fitzgerald, GA

The service is great. They detected when mom fell and sent help. The only downside is that the battery needs to be recharged every few days. I live 3000 miles from mom but I am immediately notified if the battery is low or if she has fallen.

1 year ago

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Verified Customer

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Patricia Melbourne, FL

Customer Service has been great from the initial inquiry to current service. I have some concerns about how sensitive the equipmwnr is and how frequently it calls for assistance. I am very active and without any actual fall, the pendant can be activated even while I am taking a shower and may not hear or see the activation. I have decided to continue to use MobileHelp for a while longer and to track the number of false alarms. This is quite stressful for me and limits my use of the device.

1 year ago

Reply from MobileHelp

Hi Patricia, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Marchell Weibel Orem, UT

I like and don't like how sensitive the button it is. I have at least one false alarm or a processed fall which at times it is annoying. Yet, it is good that I know that it will surely report if I actually fall.

1 year ago

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Verified Customer

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Ruby Oscoda, MI

I have had several false alarms where I accidentally touched the help button without meaning to. It takes several tries to cancel a false alarm which I found annoying. On a good note, the representative I spoke to when I ordered the system was very helpful and I will contact her to try to resolve the issue. I also feel the battery has too short a life span before needing to be recharged. I can see this would be a big problem if you had to leave the item on the charger and actually needed to request help.

1 year ago

Reply from MobileHelp

Hi Ruby, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 19th, 2023

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Verified Customer

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Ed Kanthack Crystal Lake, IL

The alert system is for my mother and she has been very satisfied. Her only comment was that the pendent alarm would be triggered sometimes with normal activity but the response team has always been very understanding.

1 year ago

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Verified Customer

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Lorraine Roswell, NM

answering for my 87 year old mother. it seems much easier for her to keep charged. it gives her assurance with the test call feature. so far, she has absolutely no problems with her device.

1 year ago

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Verified Customer

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Sandra Louisville, KY

Initial inquiry was quick to respond. Gave me all the information I needed to make a decision after reviewing other competitors. Easy set up. All good so far with communication to the recipient of the device. Very satisfied.

1 year ago

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Verified Customer

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Karen Akron, OH

I recently signed my Mom up and within 2 weeks got a notification of a fall alert. Actually all was well and Mom couldn't have been happier with her Mobile Alert Responder!! SUPER HAPPY

1 year ago

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