MobileHelp Reviews
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7.5
Overall Score
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Verified Customer
Review Source
Jonah Cox Sr.
5 years ago
Verified Customer
Review Source
dorothy wolters
5 years ago
Reply from MobileHelp
We would like to investigate this further with you, please contact Technical Support at 877-827-6207, Option 1.
We look forward to speaking to you.
Sincerely,
MobileHelp
Feb. 28th, 2019
Verified Customer
Review Source
An unsatisfied customer. LRP
5 years ago
Reply from MobileHelp
We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.
Kind Regards,
MobileHelp
Feb. 12th, 2019
Verified Customer
Review Source
Joyce Harper-Snodgrass
5 years ago
Reply from MobileHelp
We are sorry to hear that you are having trouble with your fall detection pendant. We see that you haven't spoken to Technical Support regarding your concerns, so we attempted to call you, but have not been able to reach you. Please call Technical Support at 877-827-6207, Option 1.
We look forward to speaking to you!
Sincerely,
MobileHelp
Feb. 12th, 2019
Verified Customer
Review Source
Anonymous Beverly Hills, CA
5 years ago
Reply from MobileHelp
We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.
Kind Regards,
MobileHelp
Feb. 7th, 2019
Verified Customer
Review Source
Janet Arthur
5 years ago
Verified Customer
Review Source
Anonymous
5 years ago
Verified Customer
Review Source
Mary Kokomo, IN
5 years ago
Verified Customer
Review Source
Anonymous
5 years ago
Reply from MobileHelp
The reason they are separate is so that you never had to take off your help button to charge, leaving you unprotected. Depending on what your needs are, you can pick the system that best suits you. If you are wanting an all in one, we have our new all in one smart watch , with this system you will only have one piece of equipment, but you will need to take off to charge. If you would like to purchase the smart watch and change systems, please contact Customer Care at 877-827-6207.
Best Regards,
MobileHelp
Jan. 10th, 2019
Verified Customer
Review Source
Lee Decatur, TX
5 years ago
Reply from MobileHelp
Thank you for your feedback. We would like to look into times where the response was not accurate, would you please call into our Technical Support Department at 877-827-6207, Option 1 at your earliest convenience.
We look forward to speaking to you.
Best Regards,
MobileHelp
Jan. 15th, 2019
Verified Customer
Review Source
miriam Fort Myers, FL
5 years ago
Verified Customer
Review Source
Velma Raleigh, NC
5 years ago
Verified Customer
Review Source
So so customer. Augusta, GA
5 years ago
Verified Customer
Review Source
don't know Dania Beach, FL
5 years ago
Verified Customer
Review Source
Shirley Mabelvale, AR
5 years ago
Verified Customer
Review Source
Anonymous Westville, OK
5 years ago
Verified Customer
Review Source
Carol Killeen for Patrick Devlin
5 years ago
Reply from MobileHelp
We are sorry to hear you are having difficulty with the lock box. We see that you have already spoken with Technical Support in regard to this. As a recap, here are the lock box instructions: To open the lock box you have to put the numbers across the middle and pull open like an oven door. Please do not pull down, but rather pull forward to open. If you are trying to remove the lock box from your door, you would follow the same instructions listed above, then once open there is a little lever inside that allows you to remove it from the door knob. It's a silver, rectangular bar on the inside and you just slide it to the left and the handle comes loose. It says "release" on it.
If you need any further assistance with this, please contact Technical Support at 877-827-6207, Option 1. They are available M-F 8am-8pm EST & Sat/Sun 9am-6pm EST.
Kind Regards,
MobileHelp
Nov. 21st, 2018
Verified Customer
Review Source
Linwood Suffolk, VA
5 years ago
Verified Customer
Review Source
Jill Daphne, AL
6 years ago
Reply from MobileHelp
Thank you for contacting MobileHelp. We are sorry to hear about your experience, we have submitted a ticket to have Technical Support reach out to you. You can also reach Technical Support at 877-827-6207, Option 1 with any issues you may have. We look forward to speaking to you.
Best Regards,
MobileHelp
Nov. 21st, 2018
Verified Customer
Review Source
S Roe Santa Ana, CA
6 years ago
Verified Customer
Review Source
Ruth
6 years ago
Verified Customer
Review Source
Barbara
6 years ago
Reply from MobileHelp
Dec. 12th, 2018
Verified Customer
Review Source
Beth New Buffalo, MI
6 years ago
Reply from MobileHelp
We are sorry to hear you are having trouble with your button. Please contact our Technical Support Team at 877-827-6207, Option 1.
Best Regards,
MobileHelp
Nov. 20th, 2018
Verified Customer
Review Source
Don Knoxville, TN
6 years ago
Verified Customer
Review Source
This is Michele Nardone, her mother. As a matter of fact she just had a seizure a half hour ago and hit the floor and the alert never sounded. This is the 2nd time this has happened. Please call me around 5pm to discuss this problem. 267 982 7090
6 years ago
Reply from MobileHelp
We are sorry to hear about your experience. After reviewing your account, we saw that your issue has already been resolved with Technical Support. As a recap , the wrist button does not have fall detection. The help button would need to be pressed on the wrist button to get help. If you need any further assistance regarding this, please contact Technical Support at 877-827-6207, Option 1.
Kind Regards,
MobileHelp
Oct. 24th, 2018
Verified Customer
Review Source
William
6 years ago
Verified Customer
Review Source
Patricia
6 years ago
Reply from MobileHelp
Thank you for your review, however, your score doesn't match your kind words. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. What is the best number for us to reach you? We look forward to speaking with you soon.
Kind Regards,
MobileHelp
Oct. 11th, 2018
Verified Customer
Review Source
Marjorie Madison, WI
6 years ago
Verified Customer
Review Source
Gil Lake Havasu City, AZ
6 years ago
Reply from MobileHelp
Thank you for your feedback. We would like to review this alert with you, please contact Technical Support at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you.
Best Regards,
MobileHelp
Aug. 10th, 2018
Verified Customer
Review Source
Anonymous
6 years ago
Verified Customer
Review Source
Carol Armstrong
6 years ago
Verified Customer
Review Source
April Conner
6 years ago
Verified Customer
Review Source
Charles Clark Brewerton, NY
6 years ago
Verified Customer
Review Source
Herb Schutte
6 years ago
Verified Customer
Review Source
Lois hamer
6 years ago
Verified Customer
Review Source
Theresa Mccormick Lady Lake, FL
6 years ago
Verified Customer
Review Source
Stupid Chatsworth, CA
6 years ago
Verified Customer
Review Source
TheresaKollar
6 years ago
Verified Customer
Review Source
Unsatisfied
6 years ago
Verified Customer
Review Source
DISAPPOINTED! Washington, DC
7 years ago
Verified Customer
Review Source
Pat San Bernardino, CA
7 years ago
Verified Customer
Review Source
John Hall Rome, GA
7 years ago
Verified Customer
Review Source
Judith Lerbs
7 years ago
Verified Customer
Review Source
Mr. BILL Hobbs, NM
7 years ago
Verified Customer
Review Source
Jeanette Bock Kingston, NY
7 years ago
Verified Customer
Review Source
Thelma Collingswood, NJ
7 years ago
Verified Customer
Review Source
Murphy Santa Monica, CA
7 years ago
Verified Customer
Review Source
Linda Marlborough, MA
7 years ago
Verified Customer
Review Source
Norbert Billings, MT
7 years ago
Verified Customer
Review Source
Margaret Wantagh, NY
7 years ago
