Name: MobileHelp
Rating: 4.6

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Verified Customer

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Marie

The button on the device was very sensitive and went off unnecessarily.

6 years ago

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Carolyn

The device kept on malfunctioning which was very frustrating to me. It went off about 20 times.

6 years ago

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William

The people are friendly, and the device works very good.

6 years ago

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Josephine

MobileHelp's device is quite expensive. Customer service answered my questions.

6 years ago

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Thomas

MobileHelp is very quick at answering calls for help.

6 years ago

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Lois Susanville, CA

It is very easy to operate and I like how I can be covered away from home.

6 years ago

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Ethel

Everybody has been kind and good to me. The medical alert device just doesn't work for me.

6 years ago

Reply from MobileHelp

Ethel,

We are sorry to hear the system did not work for you! We hope in the future, if you are in the market for an emergency response system, that you will keep MobileHelp in mind!

Kind Regards,

MobileHelp

Feb. 7th, 2019

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Verified Customer

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William

The speed which they got the MobileHelp kit to me was very helpful and quick

6 years ago

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Brigid

When I asked them how to operate it, customer support was very helpful.

6 years ago

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Denver

They responded fast and the ambulance was there in no time.

6 years ago

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Barbara Ja Princeton, IL

The device is very light and it seems like everything's working fine.

6 years ago

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Barbara Las Vegas, NV

The customer service has been helpful whenever I called.

6 years ago

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Marita Ennis, TX

They are so quick to respond, and I am impressed with that.

6 years ago

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Michael Woodway, TX

Sometimes it goes off without a cause, but it does everything I need.

6 years ago

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Robert Albuquerque, NM

The system works well, all I have to do is turn it on.

6 years ago

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Ernest S Warren, OH

Everything works, and I like the way they treat people.

6 years ago

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Rosanna

It's comfortable and I am able to take it everywhere I go.

6 years ago

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Kevin

The device works fine and customer service answered all my questions.

6 years ago

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Richard San Antonio, TX

It works everywhere just not for enough hours.

6 years ago

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Anonymous

They're always there when I call, and it always works.

6 years ago

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Billy

One reason why I went with MobileHelp because it was the only one that did not have to be plugged in at night and also the price was better than any other ones that were online and I was just so impressed with this company. He accidentally pressed the button and immediately MobileHelp came on. When we had problems they fixed it immediately, since we had two problems they even gave me a little bit down to make up for the problem. If you are looking for price and you are looking for the best, I've done all the research and you can do it for yourself and you will find that MobileHelp is the best.

6 years ago

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Elizabeth Hartford, MI

I carry it with me when I leave. They respond quickly.

6 years ago

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John

Everything was easy to set up and it was all ready to go within a few hours.

6 years ago

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NL Pulaski, TN

The customer support is right there when I hit the button.

6 years ago

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Donna

They are very reliable and offered the fall button, which nobody else offered.

6 years ago

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Eve Bethlehem, PA

The customer service is good, as well as the response time.

6 years ago

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Lindonna

It's very easy to set up, the instructions are clear.

6 years ago

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Susanna Willoughby, OH

They are very concerned, which is important to me.

6 years ago

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WMartin

Too bulky to wear at night; I need it as a fall detector at night because I live alone.

6 years ago

Reply from MobileHelp

WMartin,

Thank you for your feedback. We are sorry to hear that it is too bulky for you to wear at night, we understand that you want to use the fall detection pendant, but perhaps the wrist button would be a better option for when you are sleeping. We would be happy to discuss this with you, please contact Technical Support at 877-827-6207, Option 1 at your earliest convenience.

We look forward to speaking to you.

Best Regards,

MobileHelp

Jan. 22nd, 2019

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Verified Customer

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Dave Walt Jesup, GA

Easy to use and the devices are very helpful.

6 years ago

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Linda Yovnello

friendly helpful reps. equipment was what we needed

6 years ago

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Barbara Palo Alto, CA

easy to work with, customer service was helpful at setup

6 years ago

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Theresa G.

Wait time was a little long, but reps are super friendly and helpful!

6 years ago

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Pat S Dunnellon, FL

Very polite, patient and helpful when I had a problem.

6 years ago

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Virginia

I received a very quick response when I called for help.

6 years ago

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Carl

Customer service is very courteous and helpful.

6 years ago

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Anonymous

The product works really well. They respond to calls right away.

6 years ago

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Anonymous

The device is very responsive to any calls.

6 years ago

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Rohit

I test it every month and the service is perfect.

6 years ago

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Anonymous

When I fell, I called them and they got here pretty fast.

6 years ago

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Ursula The Bronx, NY

I had a question about something and they answered and were very nice about it.

6 years ago

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John Elgin, SC

It's pretty convenient and comes with more than one option to use.

6 years ago

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Linda

The customer service representatives are very helpful.

6 years ago

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Jackie Kilgore, TX

Talking to the people was quick and they were professional.

6 years ago

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Carl Newark, OH

Came right away were there within 2 minutes

6 years ago

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Starkey

Trust, professional, answered questions,dependable

6 years ago

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Theresa Tonganoxie, KS

Knowledge and help. Answered all my questions

6 years ago

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Anonymous Peekskill, NY

poor response to alert from pendant phone - was made to my cell phone not the phone that signaled the alert

6 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jan. 11th, 2019

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Verified Customer

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Ray

They make sure the system is functional and have double checked it.

6 years ago

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Anonymous

Watch is Too big for my wrist. Otherwise okay. Do not like plastic wrist strap

6 years ago

MobileHelp Reviews