Name: MobileHelp
Rating: 4.6

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Verified Customer

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fran roth Powder Springs, GA

had an emergency call and they responded quickly

4 years ago

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Verified Customer

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Geraldine D Hayes Louisville, MS

Convenient, Ease Of Use, I Feel Safe and Secure

4 years ago

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German Timofeev Princeton, NJ

They did not speak with my father via Russian interpreter. Police came and shot down the system. I want to cancel service

4 years ago

Reply from MobileHelp

Hi German, We received your review and we apologize for any inconvenience this has caused. The operators from our monitoring centers can provide assistance in a multitude of different languages, however, this is done in great part by using a third-party translation service. This may cause a delay in case of an emergency situation. Our concern is to get help sent as quickly as possible. If an operator suspects that there is an emergency, the operator will request dispatch and engage the translation service if more information is needed. Please let us know if there is anything we can do to help keep you or your loved ones covered in the future, we're always happy to help. You can reach us by dialing 800-800-1710.

Aug. 4th, 2021

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Verified Customer

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Judith Ross Evans, CO

They keep me informed with my battery, etc.

4 years ago

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Kathleen Furey Venice, FL

It is easy to wear and connects to the base easily.

4 years ago

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Verified Customer

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Mary Myrtle Creek, OR

Easy setup, clear means to using equipment.

4 years ago

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Verified Customer

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Maxine Layland Canoga Park, CA

prompt response time when the alert button is pushed

4 years ago

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Verified Customer

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Robert Donahue Nashua, NH

Immediatel response to my mother pressing help button

4 years ago

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Robert Martin Bath, IN

They are always available for an owner's questions.

4 years ago

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Verified Customer

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Robert Whalen Middleburgh, NY

Easy use. Helpful people .fast response time.

4 years ago

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Verified Customer

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Shelia Dawn Lankford

They help with compasion. I think they care about me.

4 years ago

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Verified Customer

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Susan Johnson

Had 2 false alarms which allowed us to see system works!

4 years ago Edited September 14, 2021

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Verified Customer

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Terri Chicago, IL

Your website is a disaster. Tried to find a way to actual BUY SOMETHING FROM YOU, but nope. Not possible.

4 years ago

Reply from MobileHelp

Hi Terri, We received your review and we apologize for any frustration this may have caused. It seems like you may have been on one of our advertisement pages, and not the full website. You can visit our full website to place your order online, or view information and pricing, by going to www.MobleHelp.com. Orders can also be placed over the phone by dialing 800-800-1710 and a representative will be more than happy to help.

Aug. 4th, 2021

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Verified Customer

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Arnold Schilke Rochester, MI

seems to be a good product for an OK price

4 years ago

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Catherine Pezze Torrington, CT

Always dependable with kind , helpful associates.

4 years ago

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Meta Mangulis Schenectady, NY

Prompt response to emergency. Ease of set up and use

4 years ago

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belmar gunderson Geneva, FL

They responded but it turned out to be not necessary

4 years ago

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Frederick Jackson Altamont, NY

Sales Staff knowegable and support staff quick to respond

4 years ago

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Debora Hammond Cotati, CA

They are very helpful when I have a question.

4 years ago

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Jean moon Queensbury, NY

We had a practice run accidentally &it went very well

4 years ago

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Joan Tetreault West Springfield, MA

Very nice and helpful to talk with for info.

4 years ago

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Verified Customer

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Joyce cairl Grand Island, FL

Very prompt when a button is pushed even by mistake.

4 years ago

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Verified Customer

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Lorraine Jackson Westland, MI

Great rapport, professional, and courteous.

4 years ago

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Stephanie Hopkins Santa Rosa, CA

Best all round service! Easy for 91 year old to use

4 years ago

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S. M. Kiser O'fallon, MO

Found me the most affordable option to suit my budget needs

4 years ago

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Verified Customer

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Lucy Shultz Owensboro, KY

The come on immediately if you push the button.

4 years ago

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Verified Customer

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Sharon Ardito Gold Canyon, AZ

Fast response, great customer service, easy to setup

4 years ago

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Pam Federal Way, WA

They are always available if I need them.

4 years ago

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Dana Sarasota, FL

Very quick and responsive. Needed help and they responded.

4 years ago

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P. Anderson Boynton Beach, FL

MobileHelp is fast, efficient and courteous!

4 years ago

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Wendy J Hayden Mechanicsburg, PA

the system arrived as expected and was easy to set up

4 years ago

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Tina C Allen Florence, AL

Because they are fast, helpful and knowledgeable

4 years ago

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Carl Denhouten Lansing, MI

Prompt follow up phone calls when needed

4 years ago

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Christine Sherrill Buckeye, AZ

Always pleasant and respond quickly. Easy to set up

4 years ago

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Annette Silvis Fresno, CA

I was happy with how quickly they sent my equipment.

4 years ago

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Doreene Bishop Westover, MD

Have used twice and have responded promptly both times.

4 years ago

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Joyce Shaffer Waldron, MI

They were right there when needed. And was easy to use.

4 years ago

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MELINDA BELL Olney, IL

VERY QUICK TO CALL.. THE BUTTON MAY BE A LITTLE SENSITIVE.

4 years ago

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Carolyn Anderson Manitowoc, WI

Easy to use, people are friendly, works well when needed

4 years ago

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Bernie Sheffield Port Saint Lucie, FL

Ease of setup and understanding system and use.

4 years ago

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Hank Malvern, PA

Very nice helpful staff and great products

4 years ago

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Janice Weaver State Road, NC

Instructions were not provided for the watch or button or how often to charge the necklace.

4 years ago

Reply from MobileHelp

Hi Janice, We received your review and we're sorry to hear that you do not have the instructions for your equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review the equipment with you and address any questions or concerns you may have. What would be the best number for us to reach you on? We can also be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

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Verified Customer

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Leonora Cassaro Mission Viejo, CA

Everyone was very helpful and things went bery smoothly.

4 years ago

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Verified Customer

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Wayde Shipman League City, TX

Rapid response when need to contact for test or fall alert.

4 years ago

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Robert Casella Sapphire, NC

Very convenient and coverage seems very good.

4 years ago

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JO ANN TRIMBLE Florence, AZ

Friendly customer service. No problems since I signed on.

4 years ago

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Valerie J Thomas Foley, AL

too much stuff unable to cancel inadvertant alarm that never seemed to connect to MobileHelp

4 years ago

Reply from MobileHelp

Hi Valerie, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review the equipment with you and advise on best practices for avoiding/disabling false alarms. What would be the best number for us to reach you on? Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 14th, 2021

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Verified Customer

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Benjamin Best Burlington, NC

Everything arrived on time and no probkem setting u[.

4 years ago

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Deb Alsip, IL

Quick response. Wristband is light and comfortable.

4 years ago

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Linda Manitowoc, WI

Overall simple to sign up and easy to use

4 years ago

MobileHelp Reviews